iNetBet US | Kudos Casino Support and Complaints Thread

Hi Everyone,

Although we have been a member on here for a while - with iNetBet Promos.
We have now set up this new account so that you can have direct access to us. We will handle queries for iNetBet USA.

All the best
iNetBet

UPDATE 26 Jan 2016: New brand added - Kudos Casino - all about cashbacks!

Welcome to the forum! Thanks for being here to assist our wonderful members.

Hello ,I have a complaint and not too sure if it goes directly here. I recently used my LCB  ash purchased a voucher at INETBET for USA players and made a withdrawal request at for the max of $100. Instead of receiving the $100  the confirmation page stated $50 as the amount. She. I questioned this I was told that that was the fee for the voucher. Whaaat?!  Half of the max is the fee? If that's the case then it should be listed in the LCB shoo as well as INetbet. This outrageous fee isn't listed anywhere.  Thanks, Pop.  Username. popomatic

@Rena - email address removed from your post.

Inetbet, You wouldn't be adding the US to your name in order to try and blend in with the legalized USA casinos would you? I for one can't wait til online casinos are legalized in the USA. RTG can kiss a good percentage GOODBYE!!

I am sorry but this seems so much like no live chat and emails ignored to me. I gave up long ago on ever being able to get good support or any support from Inetbet  8'|.

HI,
Sorry guys must have missed some of these.

rena35 - No that email was not sent out by us. It must have been sent by an affiliate.

poppy - sorry if you were not aware of the fee. All free chip withdrawals have a fee associated. The fee is listed in our cashier and also on our website. There are other choices you could have used with smaller fees. e.g. Payment to Card

gwolfman - please email support @ inetbet.com and they can give you full details. Apologies if you have experienced some delays, we can only give you tracking details when they have been supplied to us.

chocolateman - No that was not the reason this name was used. We were asked to add US to our name in the forum by LCB as there is another rep on here for the Euro casino "iNetBet Euro". So they asked us to ad US to avoid confusion.

Hope this post clears things up for you.
All the best
iNetBet US

Hi gwolfman,

I am sorry you feel that way however I am afraid we cannot discuss delicate account and processing details on an open forum.

You have had 4 or 5 checks from us in the past couple of month. So you know that we usually send out on time. It is only this last check you have an issue with.

Best Regards
iNetBet US

>:( Deposit over $50 and get a $5 manager bonus  . Can not even get a response about claim my comp points. Until they get live support then i am done with this casino  amp;.


Dear xxx,

It's Emily here from iNetBet.

I trust that this mail finds you in well.

We have today credited your account at iNetBet with $5.00 as part of our Bonus Program.


Latest News:

It's the festive season so be sure to take part in our upcoming Holiday promotions..

We also have a new game: The Naughty List

Over the past few months we have implemented numerous changes and we aim to keep adding these.

More games have been added to the Instant Play Casino. You can now play pretty much all games via Instant Play.

As you are no doubt aware we have a Mobile Casino too!!
This is available on all mobile and tablet devices.
You can now play over 20 of our games with more being added all the time.

Promotions:

There are now Daily Promotions of various types throughout the week. Be certain to take a look at the new "Daily Promos" section in your lobby:

http://www.inetbet.com/_email/dailypromos.asp

You might also like to look at our Handy Hints section.

http://www.inetbet.com/_email/handyhints.asp

There is some great information here about bits of the software you might not use or even know are available.

Apple or Android users should look here too as we have found a great option for you to use the Instant Play casino on these devices.


Processing Information:

We have recently added a good many new options. All of these will be listed in your cashier. If you need any additional information in regards to processing or have any questions please just drop us a mail and we will be glad to assist.

PROCESSING NOTE: Our accounts team are doing a great job and they aim to have all withdrawals processed within 24 hours. In the past few weeks they have actually been upping the ante a little and making wallet payments within 12 hours (Excluding bank wires of course - we cant send these if the Bank is closed.)


Your Lobby:

Be sure to take a look around your lobby when you sign in. Here you will also find all up to date news, updates, new game info, promotions, handy hints etc.

No need to search around just select the "Casino News" button.

Don’t forget to regularly check the Lobby for great promotional offers. At the moment there are some great slot offers which are ONLY available in your lobby, they cannot be found anywhere else.

Resolved  . Emily took care of the issue rather quickly. I deposited $70 in all. Just anted to let everyone know.

Are you guys having problems with the mobile casino, or is it just me? I'm only able to see 2 games, but they aren't available (I'm unable to open them - no link or anything).. And one of them has a lock on it as if it's in a coupon mode or something.

Just want to see if it's just me, or its something that's being worked on.

It's fixed. Idk if it was just me or what. Lol

Hi - I had some computer problems and finally resolved them, somewhat. I was a customer of iNetBet.eu but also have had an iNetBet.com account. I would like to ask  - I sent a message for a callback but no one ever called. (2nd or 3rd try). I also left an e-mail address that 'isn't Yahoo' per the site request. No reply. If I write to the support address from the Yahoo address that I am probably registered with, will iNetBet.com (not .eu) get my email? I am having trouble retrieving my old login info. Thanks.

I use a yahoo email address, and have always rcvd correspondence from Inetbet. I've even used the web form and input it. Never saw a msg about not being able to - or I just didn't pay attention. lol

Hi Make My Day,
Please can you send an email to support@ inetbet.com asking for your username - including your full name, DOB and first line of your address
They will then be able to locate your account.

I am not able to see any related requests from the past few days - all incoming emails etc have been replied to

Many thanks
iNetBet US

Hi Mer3801, how are ya...I saw that Yahoo notice right on their website. "Please note that we cannot respond to Yahoo addresses".  Bizarre, I know....on their email form, in red.

Hi, iNetBetPromos :  Thanks, and I sent an e-mail about five minutes after I saw your posting, so it's been about a 24-hour day, now. Still no reply.  Thanks.

Hi  iNetBet US:  It's been a couple of days. Is there something else I can do? No reply, not even a vague one.  Thanks, MakeMyDay

Hi
Please message me here with full details - either your mails are not getting through or our replies are being backed. Until I have your details I cannot check. Many thanks

I know that e-mails from ANY casino...on earth? ....are not blocked from my e-mails. I know...I get them all, and some made-up ones, too. I am trying to retrieve my old login info - I would like to think I could send personal info to "iNetBet Promos' but since all my other communications failed, I have to pass, as iNetBet Promos sounds like a promotion-oriented name, rather than strictly a casino rep,and I have no way of knowing that you are a casino rep, other than your presence on LCB. The e-mail through the site itself should be adequate; the e-mail I sent was adequate. I feel uncomfortable. That's the way it goes.

I think, perhaps, he is looking for some type of recognition from LCB . That you can verify  the authenticity of the casino rep. from iNETBET.

BTW, is anyone having trouble with the Cashier ? My DL version gives me an error message every time I try to enter Cashier. It's fine on Instant Play, though. I've uninstalled and downloaded again, but the problem persists. All suggestions appreciated.

I've totally given up on the DL Cashier. I deposit on Instant Play, but to have a complete choice of games, I have to log out. Then, open the software to play in the full casino, including tournaments.Not so bad unless I've taken a Deposit Bonus. In order to see my playthrough balance, I have to reverse the whole process to view playthrough. Then log out of Instant and back in...OMG, it is maddening at times. And I consider myself a relatively patient person. Oh well, I feel a little better now. lol

Dear name removed,
We're sorry, but your CourierChk payout request of $ 300.00 USD for Account ID catlickr has been declined.
Payout Comments: We are sorry but you have played VP and Table games on this free chip which is not allowed.
We thank you for your continued business and are always available if you should have any questions.

I just received this reply to my cashout request. Now I may not be the brightest gambler to start with, as I've probably deposited over $1,000 with iNetBet and made a total of ZERO withdrawals.. I received an e-mail stating that I'd been given a $25 bonus. No terms listed. I'm well aware of all bonus requirements on "free chips" and match deposit bonuses. iNetBet is great about listing the existing bonus terms and relevent playthrough right in the cashier in real time. I've always been able to rely on this. At least until now. If my balance is listed as withdrawable, I assume it has always been just that. I've literally watched this when I have made playthroughs in the past. Being dumb enough to then gamble my withdrawable balance away, is on me. My point being, if I show a balance in my account as withdrawable, it should be withdrawable period. Can I get an explanation as to why, according to support, I was not allowed to play VP or Table Games when this was never listed. Thank you, CATLICKR

If you reached the playthrough requirements before you started playing other games, I can't see anything wrong with it.
They should pay you.
I think now that they know that and go back and see it in your history, you will get an apology and you money, well I hope so.

Good luck,

jade

HO RECENTLY USED MY LCB CASH TO PURCHASE A FREE CHIP FOR YOUR CASINO HOWEVER I NEVER GOT IT CAN YOU PLEASE HELP. MY USERNAME FOR YOUR CASINO IS HATE2LOVEIT
THANKS HOPE TO HEAR BACK SOON

Hi des1ree,

As per the rules of the LCB Shop: *To claim a deposit of at least $20 or more must have been made in the previous 14 days. Smaller deposits cannot be combined. Can be claimed twice in a month. A new deposit must have been made between claims.

Your last deposit was at the end of August. You were thus not eligible to claim I am afraid.

Best Regards
iNetBet Promos

Hello

I am having a problem with iNetBet, and not so sure where to post, as I am having no luck to reach a positive conclusion with iNetBet support in what I feel is unfair treatment. I am googling for inetbet help and support and found a few places but noticing this forum has an iNetBet thread. If this is the right place, cool, but if there is somewhere better I could direct my issue if someone could tell me that would be great. Sorry to make my first post a complaint, seems a cool place and will check it out more.

The last 2 months I played a bonus at least 12 (but possibly 13) times, let's say 12. It is a 125% slots bonus. So I am depositing and losing $100 for $125 bonus 11 times, before finally getting a balance of $1200 on my 12th (or possibly 13th) attempt. I am noticing that the wagering is not reducing even $1, so I email support and this is where the trouble begins.

I am told that I have played real series slots with this bonus, and it is only for use on classic slots, and that my winnings will be deleted and my $100 deposit will be returned. The problem: I only ever played real series slots on this bonus everytime I played it, never playing classic slots. I replied telling support this and requested they return all my other deposits as the same thing was done there. They replied (IMO quite rudely, and were quite rude to me after this, increasing my frustrations) told me clearly I am understanding the bonus rules and that they will be keeping the lost deposits and I was lucky they were returning even $100, as the industry standard was to keep this also!

I tried to reason, but the support would not listen. They told me this is being done to stop people losing nearly their whole balance and then telling support "I played the wrong games without realising please give me back my money" or something like this, but this is clearly not the situation here. I am playing 12 or 13 times, always playing real series slots and losing completely to zero before depositing again, over a period of 2 months. I am never making noise when I lose. Actually I'm just emailing when I win to ask about the wagering and then the profit is taken and they are keeping all the other losses where I played the same. This is "heads I win, tails you lose" for the casino and it is not right.

I'm not sure how a casino does not notice a player is playing a bonus so often and playing the wrong games and losing over 2 months, and not saying anything and accepting the losses and as soon as I win taking the winnings. Actually the winnings are less then the total deposits for this bonus and still had the wagering to do so.

I just feel that this decision is incorrect and completely unfair, and totally being made just because it is profitable to the casino. Nothing was said I was losing over 2 months without comment, and I am hoping it is just some mistaken "hard stance" by support and an arrangement can be made to return my deposits. I was clearly not trying to deceive the casino, and in fact a suspicious person would say they let me lose knowing they just delete the winnings if I finally win.

Can somebody help me?

Hi guys,

The casino rep has been notified.

Thank you for your patience.

Best regards,
Emma

Hi All,
Just wanted to reply to the last two queries:

mandolio: As you know we have tried numerous times to send you your withdrawal. I am afraid I cannot discuss withdrawals on an open forum - please contact our support team for assistance.

birdship: Your query is in regard to your last deposit and subsequent withdrawal. This was denied as you did not meet the terms of the promotional coupon you claimed. You played excluded games as per the promotion. The games you can play are listed on the website and also in your cashier when a coupon is redeemed.
The rules for this particular coupon were very clear and shown in full on the same page the coupon was posted. These were the terms you agreed to in full by claiming the promotion.

It is your responsibility to read these and to make sure you understands the rules.
It is not for us to manually go through every lost deposit and to check who did and did not follow rules. We cannot manually verify the play for every player as we have many thousands, and so these checked are performed on withdrawal request - or will be check on request by a player.

You are well versed in the use of bonuses as you have claimed one on every one of your deposits in the past. As I say the rules are extremely clear.

As you are well aware we pay out every time there is a legitimate withdrawal made - in this case we could not do so for the reasons given above.

May I remind all players if you are claiming bonuses please be sure to read all of the rules and to understand them. If you are unclear of any terms either do not claim the bonus or contact us first so we can answer any queries.

Best Regards
iNetBet Promos

Hi,
I did not say you made a withdrawal request. As per my post above:

"We cannot manually verify the play for every player as we have many thousands, and so these checked are performed on withdrawal request - or will be check on request by a player."

The latter applies to you.

In the players defense. Inetbet you have been pulling this same stunt with this same bonus for years. There are threads on other forums where you have mislabeled the type of slots that are allowed to play with this bonus. Players and mods have came down heavily on you for such actions. Clearly Inetbet can block the games that are not available for this bonus, but refuses to do so. They are still using roguish type of behavior.

If you would take the time and use google. You will find those threads much similar to yours...

Hi Chocolateman,

The bonuses we offer are not a "stunt" - we offer a variety of different bonuses - some can be used on all games - others are game specific and are aimed at members who like to play these given games.

In this case the coupon was our "Classic Slots Bonus" - The name itself makes it pretty clear what games are allowed. However the rules we then stipulate that ONLY classic slots can be played.
The classic slots are themselves grouped together within the casino lobby and headed as such "Classic Slots" so its very easy to find them. Also when a coupon is redeemed against a deposit it lists in the cashier the games you are allowed to play.

So we do as much as we can to make it very clear, when claiming any of our coupons, which games can be played on these.
If players do not want to only play certain games or have wagering requirements on their funds then we recommend that they do not claim a bonus - that way they can play as they wish with no restrictions.

Best Regards
iNetBet Promos

Dear inetbet, why do you lie? This is what you said:

"birdship: Your query is in regard to your last deposit and subsequent withdrawal. This was denied as you did not meet the terms of the promotional coupon you claimed." - You did claim I made a withdrawal.

Anyway, the facts, once again:

I played bonus either 12, or 13 times. Since I am not sure about 1 I will say 12, to try to be fair.

These deposit were all of $100 to play $125 slots bonus.

I played reel series slots and ONLY on all of these bonus, losing the first 11 times, down to zero, over a period of 2 months.

On the 12th time, I managed to hit a balance of $1200. I had played quite bit, and then a little more, and noticed the wagering is not decreased by even $1.

I email inetbet, who tell me this bonus is only for play on classic slots, not reel series slots, delete my balance and hand me back $100, telling me I am basically lucky to get this as the industry standard is to take the $100 as well (is this true???)

The problem I see is that they accepting all the losing bets and kept the money of the last 11 times of the bonus. If you are to accept the losing bets, then you must accept the winning bets on the 12th bonus, or they can refund all my buyins where I played on reel series slots down to zero. Obviously I am not trying to cheat the casino or so. You can't have the cake and eat it?

May I remind you that I received an email from inetbet some months ago to tell me to slow my use of bonuses, which I did, only when they are emailing me bonus stuff. They were obviously checking my account at this point, but not when I lose for 2 months after this on this bonus? It is feeling like they say saw it and just let me continue to lose, knowing that they would delete my winnings and give me back just one deposit should I ever be lucky enough to win.

The whole thing is IMO unba and should not be allowed to stand.

birdship : My apologies for the confusion - what I was referring to was withdrawal of your balance - due to void play. The play was denied/void as the terms of the promotion was not met.
I should have termed this more clearly.

In regard to you being contacted about reducing your bonus use - yes that was done when we reviewed your account while processing your last winning withdrawals. As explained previously we do not monitor every account at all hours of the day and on every session of play. This simply would not be physically possible.

As I said in my last posts the rules for the promotion you were using are very clear indeed.

Best Regards
iNetBet Promos

Looks like they think "job done" and do not have to answer anymore.

FACT: You can't use the same reason to void winnings, and also keep lost bets under the same circumstances. A casino can't have a 2 headed coin!!!

Do anybody have some further advice? $1100 is a lot of money and I don't let them keep it under these circumstances!

Sorry for my manners everybody but I am really furious at this unba stuff.

Hi birdship,

after carefully reviewing this complaint, the fact remains which is that you breached the bonus T&Cs. It is that simple. You got your deposit back but since you did not abide by the promotional rules you are not entitle to your winnings.

As to applying this rule to your lost bets on previous deposits, well again if this precedent is to be allowed then every single player that played on a bonus and is about to lose that bonus could simply play disallowed games and then simply request refund of their deposits due to the fact they played on excluded games.

I am afraid you have no case here.