CLOSED: Rushmore Gaming Group

Hi All,

My name is Heather and I am the representative for all Rushmore Gaming Group casinos:

Rushmore
Cherry Red
Slots Oasis
Pure Vegas
Slotsville

I am looking forward to participating in this forum and answering any questions and/or concerns you may have.

Happy gaming!

Heather McPherson

Update: All these brands have been blacklisted. There is no casino rep to help with any queries or complaints.

So glad you are here on board! I have a feeling you might have a lot of members needing a helping hand!

Welcome to LCB 

Welcome  to the forum Heather, glad to have you here!

Welcome Heather. It's great to have you here to assist our members. 

Hi Heather,welcome to LCB!!

Hello and welcome, Heather.

Welcome Heather. Now folks, let's NOT be nasty to her for the past Rushmore sins. Let's give her a chance to make things right and enjoy the casino once again.

Welcome Heather! Thank you everyone for making her feel so welcome!

hello!
you still dont accept players from Latvia or maybe accept?

Hi Olegs,

I am very sorry to say that Latvia is still a restricted territory for us.

hello heather,  can you tell us what you have heard about rushmore casino and what your views are on that?  I was a regular depositor at one time and like many no longer play there.

Hi Dabigdog,

Can you be more specific about what information you would like? I know that Rushmore has had some problems with payments in the past. Withdrawals are all running smoothly now. There have been some complaints about delays, but everyone is getting paid.

Any specific reasons why you no longer play with us?

Heather

It has been a long while,  but extreme delays, excuse after excuse as to why the delays are taking place, (which bordered on straight out lies in my opinion as they often contradicted themselves)  and a consitent failure to reply to even the most basic information request.  Total customer dissatisfaction was the reason why most of us bailed.  It is ironic that when you say "withdrawals are running smoothly now"  seems very similar to what many of us have repeatedly heard and it wasnt true in the past so we are probably still skeptics.  Have all of your outstanding withdrawal requests been paid?  Many have been complaining for months.

welcome to the forum heather

Heather,
I have a withdraw request that has been "In Progress" since March 23rd and treated rather rudely by support IMO.  According to the rep, I was being impatient.  Ive been told to wait a week, 2 weeks, then 15 business days....and now I'm just waiting.  When I asked about it again, I was told it could take a few days, weeks, and even longer.  Quite frustrating from my point of view.  What's my incentive to deposit at this point?

  so are withdrawals still running smoothly?? 

heather  this is what we are talking about.....same words...same problems....what is your excuse for this????  please help us to understand

Hi Destro33,

My sincerest apologies for the rudeness. I know that our withdrawal team is rather swamped getting caught up right now. I'm very sorry for the delay in payment. Rest assured you will receive your withdrawal. We are behind at the moment but everyone will get paid!

Again, I am very sorry for any frustration or inconvenience this has caused you!

Heather

so basically nothing has changed from the past?  tooo funny

from running smoothly on April 19th to behind on withdrawals on 4/30..must be a geat place to play with all those winners cashing out and jamming up the system

Running smoothly meaning everyone is getting paid. We are sorry for the delay in payment and we continue to appreciate your patience.

Heather

please forgive me if i feel sound like someone who has already heard all the lines and "been there and done that with rushmore"  but so far everything that you have said simply verifies that rushmore is still not responsible and/or  accountable when it comes to handling withdrawals.  based on what we have heard,  please tell us why we should feel that rushmore has made any changes....smoothly  does not mean delays....smoothly means NO delays.....and excuses get old real fast....please help us understand

Thanks Heather.  I'll wait and see what happens.

Heather,  I decided to give Rushmore the benefit of the doubt and deposit today.  My first experience was speaking to your rep on the phone since it has been years since I played here..over 3-4+.  We updated all of my info and then I asked if I could use the 1st deposit bonus SLOTS400 for a 400% bonus today- he said I could and put it in for me.  Then I made my $100 deposit but during the deposit process it asked for the last 4 digits of my social security # which I do not give out before making a withdrawal to any casino.  I stopped the deposit and at the same time the rep came back on live chat and said he made a mistake and because I had made a deposit years ago the best he could offer me was 100% match which of course I declined.  I then asked him if this casino asked for last 4 digits of a social security # and he said IT DID NOT..though he was helpful and professional this experience did not sit well with me.  I have the chat and the picture of the deposit screen asking for the social security number if you would like to see it.  With all your hard word trying to get players back on to Rushmore I thought you (and they) should know this.

Heather, where have you gone? 

I have a problem with my withdrawal, and all my emails are being ignored.  What do you folks need from me to get me my payout?  username is:

rushamore

Thanks Heather, for looking into my problem...

Good luck chilly, nothing has changed. They just ripped someone of at another forum. They are telling him now in the middle of May that his 2 cashouts from December have been paid by checks and both checks were cashed back in December, the thing is the player never received those checks and they are doing nothing to help him. He posted a reply to his e-mail, Tara from payouts replied and I quote " The processor informed me the check was cashed on Dec. 20 . I  consider the case closed", Why they are informing him now in the middle of May is beyond me, but I wouldn't trust a word that is said from Rushmore.

Hi Chilly,

I am sorry you are having trouble with your withdrawal. I just spoke to Tara in the withdrawals department and she informed me that your withdrawal was cancelled because you have a union bank account. Here is the last e-mail she sent you (if you did not receive this, you may want to check your spam folder)

From: [email protected]
Subject: [msg #NST-60736-426]: Withdrawal declined
To: [email protected]
Reply-To: [email protected]
Date: Thu May 10 2012 11:08AM

Dear Omarie,

Unfortunately our processor is unable to send funds to accounts which do not have their own SWIFT code and as you belong to a beneficiary account we would be unable to wire funds to this particular account. If you have an alternative account at a bank with a SWIFT code of their own then we would be happy to put through the wire to that account.

We have also started another successful method of making withdrawals whereby funds are paid directly to your debit/credit card. If you wish to utilize this method of withdrawal then please send us the card number and expiry date and we will proceed on that front.


Hope this email finds you well,

Kind regards,

Tara Murdoch
Withdrawals Manager


Hope this helps!

Heather

Thanks Heather, but it was my understanding on the credit card withdrawal method that a certain amount of deposits had to have been made before a withdrawal can be made.  thank you.  PS.  I wonder why all my emails were unanswered - I see it looks as if you all sent at least one, which was never in my inbox or spam, and I have you on the contact list...?

This is the same old excused used in December 2011 and forward. "backlog". they are caught up yet have a backlog. Processor problems, getting a new processor, can't process wires, can't process courier checks, credit back to credit/debit card only, and so on........
Why are they the only RTG including Rouged RTG groups that has continual problems and never knows what is going on.

Time for everyone to stop depositing at their casino group. They need to get their act together, get new management and start processing payouts on a timely basis for old players at the very least.

Winpalace, paid within 10 days, Libertyslots, paid within 5 days, Rushmore, paid 3+months later. Where should we be depositing our money given this senario?

I totally agree footdr,  this whole thread has been comical for me since it has started.  notice how many posts are just ignored and nothing has been resolved ahahhaha  toooooo funny

The comical thing is that the casino is still using the same old excuses. If they are unable to pay a player via wire because the players bank has no swift code(which is very unusual), and can pay their winnings back to their credit/debit card; then why don't they just do that?
I have cashed out via wire and been paid via check at the discretion of the casino several times without them even contacting me. Rushmore is just using excuse after excuse. For some reason they are unable to contract with the same processors used by other RTG casino groups. And, many RTGs are using the same processors IMO and in my payment experience.
Enough with the excuses, it is time for them to come clean and be truthful with players.
And, players need to stop depositing. There are many better RTGs out there.

HI Footdr,

Thank you for your post. Often times small local banks do not have SWIFT. As we are sending these transfers internationally, banks without a SWIFT do cause a problem. We have offered to pay2card, it is just a matter of the player signing up for this payment option.

No excuses here - is there a current issue I can help you resolve? Feel free to send me an e-mail [email protected]. I'd be happy to help.

Thanks Heather.  I was going to remind members that this is a help thread and not a "discussion" thread as such. 

blue

Yes there are small banks and credit unions that do not have a swift code. But Rushmore started paying by crediting back the players credit/debit card. And  if they are unable to pay via another means other than wire transfer players should be made aware of it. Players should be advised that if their bank does not have a swift code, wire transfer is not an option.

Also I would advise players to get a bank account at a major bank such as Chase, Bank of America and the like as all of the big banks have swift codes.

HEATHER,Hi
I need your help, username is  cosmod
I have 3 withdrawals that have been approved on May 26
one at Rushmore , one at slotsville, and another at Cherry Red
I have received an Email from Tara, telling me they are having a problem w/ the processor. please see if you can expedite my payouts, thx cosmod

So seems it is once again being termed a "processor problem" yet other RTG's are able to pay without issue.
I wonder how much revenue the rushmore group has lost due to inability to pay players within a reasonable amount time, i.e. less than a month?

I actually miss playing at Rushmore as I had played there routinely for over 5 years and was a VIP but when I had to wait until February 2012 for a November 2011 payout it was the last straw. It just takes too long to be paid and it ties up my money too long.  Depositing via debit card they or their processor get my money nearly immediately yet then they take months to pay me if I win?  Plus, their problems just keep going on and on.
I don't even know why they continue to allow U.S. Players to play when they have such problems paying winnings. As I hinted to in my previous post, the loss of player deposits has got to be hurting them financially and that only furthers their inability to pay players.

Heather, I sent u an email on 6/18, still awaiting your response, thx cosmod

So where should members post their responses that the casino rep posts when it is clear the reps posts have proven to be the same excuses the casino has been using for over 8 months now?

The point is that this is not a discussion thread - it is a help thread.  Members can ask for help and respond to the replies from the reps and also get help from other members who may have experienced a similar thing.  If you want to discuss Rushmore but don't actually need any help, I recommend posting in the Casino section rather than the direct casino support section.

blue

BLUE, hi it's cosmod, can find out where Heather is?, I need help on my withdrawals,thx cosmod

Can I suggest you contact her via [email protected].  Let me know if it works ok.

blue

Blue, sent an email this AM, still no response, thx cosmod

Hi Cosmod,

I've messaged Heather on here - hopefully her settings will deliver the message into her mail box.

She may be away on hols or sick so lets give it a few days and see what happens.

Thanks for your patience Cosmod.

blue

Thank you blue for being so helpful. I am in touch with cosmod via e-mail, all is well

Blue, I heard from Heather last week, said she would check on progress of
withdrawals, but I haven't heard from her, and I have sent acouple of emails.
please help, I have some good size withdrawals that i need to collect. thx for all of your help and Heather's help.  from cosmod

Hi Cosmod, Let me know if you don't hear by the end of today and I'll message Heather.  Thanks.

blue

Blue, hi still have not heard back from Heather, thx cosmod