CLOSED - Grand Parker | Loco Panda | Classycoin | Onbling

Hello I am looking for help.  I think I put my post in the wrong place.  Here is the link.  There are many responses.  Maybe can you tell me if I need to make this post again here or is this link enough?  Thank you so much for any help you can give me.

https://jswqzs.com/onlinecasinobonusforum/player-complaints/onbling-delays-payment-and-lies-about-security-checks/

Your posting  in the right forum, yet I think the rep has gone AWOL.  They haven't been around since December 8th of last year.  So I'm going to guess they aren't participating in this thread any longer.  Yet I also sent a PM to Zuga in hopes that maybe between him or Bluesday they'll help shed some light on this subject.

Got your PM cheetahwind.

yes indeed we did notify the Rep week ago about this issue.

They did say the player should request the withdrawal again, which does not resolve much. And we need them to get involved with these public complaints in a transparent manner. So  I have sent another chaser just now.

Depending on their reply and their plans on the future involvement at the forum , we will be deciding about keeping their "representative" status.

Zuga - So have I done everything I can do and now it is best for me to wait or you can advise me to do something more?  I have so much stress about this money.

Glad to see lcb deciding to do away with rep status. No player should have to go thru what this group is doing to them...

Hi there,

Feel free to contact me with any actual unresolved issues you may have with Grand Parker, Loco Panda, Classycoin, Onbling casinos.
I will be happy to assist you with sorting things out in a timely manner!
However, please note that complaints about someone somewhere on the web posting negative feedback will not be addressed nor commented on.
I'm here to help our actual customers resolve any possible problems and/or misunderstandings and not to chase ghosts.  If you have a question or concern you are welcome to share.
@ chocolateman - please kindly let me know what your unresolved issue with the mentioned casino brands is as you seem to be very emotional advocating against playing with us.

Thank you!

Okay, so I'll give it a try:

Classy Coin casino not paying $4350 after 9 months "security check"

On 6th April, 2014, I signed up to Classy Coin Casino. I made four deposits totalling $1300, and managed to get a balance $7350 AFTER the non-cashable bonus was taken off the account.

25th April, 2014, identity "faxback" approved.

7th May, 2014, $1000 withdrawal approved and sent to my bank account

19th May 2014, $1000 withdrawal approved and sent to my bank account.

2nd June, 2014, $1000 withdrawal approved and sent to my bank account. This left a balance of just over $4300. I made another withdrawal request for $1000 the same day.

25th June, 2014, I logged into CC as it had been 3 weeks with no correspondence. I looked in cashier, and my payout had been denied on June 23rd without informing me. After speaking with live chat, they informed me they would have the finance department contact me.

27th June, 2014, I received the following email from CC:

We would like to inform you that your withdrawal request was not approved.

Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days.

As a reputable and legally operated casino, it is vitally important for us to implement security measures, and ClassyCoin Casino regards your security, privacy and satisfaction as our top priority.

Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding.

Best Regards,

Finance Department,
ClassyCoin Casino

Despite my constant attempts to contact CC through various channels offering extra security verification, including but not limited to notarised documents I was met with silence.

August 22nd, 2014, a withdrawal request of $1000 was rejected, citing the 60 day security check email.

14th November, 2014, a withdrawal request of $1000 rejected, again citing the 60 day security check email. At this point I was concerned as this was a full 5 months after the initial email. All attempts to contact through this time period were met with silence apart from automated emails.

12th December, 2014, a withdrawal request of $1000 rejected, except this time I received an email about a security check, as above, with the time period (60 business days) deleted, giving no indication when this security check would be over.

1st, 15th, 28th January, 2015, $1000 withdrawal requests denied.

19th March, 2015, Classy Coin send this email:

You are a valued customer and we appreciate your business.
We would like to inform you that after reviewing your user activity which is based on your deposits during last 30 days, your withdrawal request was not approved at this time.
Please be advised that according to our policy which can be viewed in our Terms and Conditions (#12), your future activity in the casino will affect your withdrawal requests.
We appreciate your cooperation and look forward to seeing you back at our casino soon!
Please let us know if we can be of any further assistance.

Best regards,

Finance Department
Classy Coin Casino

Given CC paid me $3000 of my $7350 balance to my bank account, there clearly should not be any issues. Furthermore, nearly 9 months has passed since their initial denial of payment of winnings, far longer than a 60 day business day check. I have offered notarised documents, so I don't know what else I can do. Now, they are saying my withdrawals won't be processed because of my playing activity/deposits over the last 30 days.

Thanks for reading. Hopefully the Revenue Jet rep here can assist in paying out my money,
slotnutter

Hi slotnutter,

Please email me with your casino account details and I'll check what's going on there.

Thank you!

sent

I certainly hope this gets resolved.

It is nice to see a rep respond but I am wondering how that will change these so called security checks as a delay
tactic in paying winnings. The rep states he/she will not be chasing ghosts here or commenting on the negative
comments posted. Myself and many of us appreciate the forum and value the information provided so we can make
an informed decision before depositing at an online casino. If there are ongoing issues and no explanation or assistance
posted by a casino rep to these issues that provide a reasonable answer what impression does this create of that
particular casino group other than negative and why would we deposit?
I do not understand how a portion of winnings is paid then all of a sudden a security check is invoked? There is no
logic to it, if anything it should be done when an account is opened. Anytime beyond that is a scam. I for one
wish to say I will not deposit at any online casino that uses this process at any time after the initial verification.
I will recommend to everyone to not deposit with a casino that enforces this policy after the verification process
and particularly after paying a portion of winnings.
I do not know how being of this opinion and sharing it with fellow online depositors is chasing a ghost.
Good luck to all patrons in this situation, I hope it gets resolved in your favour.

I think its bs.. They start paying you and stop...i look at every casino review before i ever deposit at them.. This group had a bad rep since pretty much day one.. I hope they finally pay the rest but not looking good.. Been this long and they prolly wont send anothet dime...:(

I dont understand why anybody will play at a casino with a big warning on.

actually there was a small issue with the payments.. I was by CC told my bank account information was incorrect or something (it wasn't, maybe someone misread it) anyway I resent the information, and the payments eventually got through.

anyway let's hope to hear back soon

Nothing yet - tho 8 days is nothing compared to 9 months, I guess. I'll let you guys know if I hear anything.

Thanks, 8 days? Its no telling what's going on when it comes to this group.

Hi guys

I received an email from the Revenue Jet rep on March 28th apologising for the delay and that he'd been out of town for a few days, said he was on my case and will update in a few days, still waiting.

Hello,

Revenue Jet Reps any help you could give me would be so much help thank you.

I played Onbling and won $11,193.  I tried to cash out but they wanted me to verify.  I sent them my ID, a document to show my address and everything they asked for it has been so long I can't remember now.  They accepted and told me I was verified but only sent $1,000.  They limit the cashout to 1 per week.  Next week I tried to cash out and they never sent it.  Then when I asked them why they said I was a "random 60 day security check" and if I pass then I can get another cashout when that was finished.  Over 150 days later I still can not cash out.  After the "60 day security check" I contacted them and asked why I could not cashout and they said I had been chosen for a "60 day security check."

I told them I just finished a 60 day security check and they can not just give me a new 60 day security check every 60 days forever and not pay.  The support "Scott" asked if I could please request cashout again and seemed to solve my problem.  He agree I already waited.  2 weeks later I still did not have a cashout!  I ask live chat again why my payment doesn't come... then they say, "YOU HAVE BEEN CHOSEN FOR A 60 DAY SECURITY CHECK!!!"  I was so upset I could barely talk to him.  I JUST spent a an hour on live chat 2 weeks before to try and solve this problem.  I argue with him for about an hour and he said all he could do was look into it and contact me back as soon as possible.  He promised me he would contact me within 10 days... that was on 7 January, 2015...  it is more than 2 months and he has not contacted me!!!  I still do not have payment after more than 6 months of trying.  I have $1,000 from August 2014 and have not been able to cashout again... that is more than 6 MONTHS of a "60 day security check" that has never gone away but live chat keeps telling me I am verified and just need to wait a "60 day security check" and they say they will "contact me in 10 days with more information" and they never do.  I try everything I know and send them everything they ask.  I have tried to be polite and contact them over and over and I have been patient but this is just not true that they do 60 day security check.  There is no security check that can take more than 6 months and no reason they refuse to contact me back or keep their promise when they tell me to wait.  If you can help me in any way or if you have any advice this is a lot of money for me and I really want the money I won.  Thank you,
Ulrike

The same random 60 day security check.I also have an account with them,I am verified but I didn't made a second deposit because of the complaints written by alot of players here on LCB.I am sorry but this rule is ridiculous.

Im not surprised... I'm sorry but I can't help from laughing just to keep from crying. I bet each morning when the staff comes in. They all begin the day by playing hot potato

Im sorry bigmom but this has been an ongoing issue with this group. Chances are it maybe next year before your NEXT payment...

Still haven't heard anything fwiw, $4350 is a lot of money to me :*(

That's sad and this casino expects people to still trust and deposit with them... There are worst then virtual and rushmore combined. I feel sorry for those who are awaiting payment...

This very nice site because i am make 3 times depozit and 3 times also 100 euro make depozit playing roullette may win 150 same the time withdraw  over money and bonuses not delete

I still have no response from Revenue Jet or Latest Casino Bonuses representative.  I can be patient I only want to know I post in the correct forum and if I need to do anything more or not for someone to help me.  Please let me know if Revenue Jet or Latest Casino Bonuses representatives are aware of my problem so I know if I should just wait or if I need to do something more.  Thank you.

The rep just emailed me and asked me to request a withdrawal in cashier, which I have done so. Fingers crossed. I'll let you guys know.

I hope you get the money slotnutter,maibe in this way this group of casinos they will return on the right track.

Thank you, I hope so on all counts

I hope you get your money and they don't try and drag out the withdrawal with limiting you to how much you can withdraw at a time.

Keep us posted.
LH

Get back on the right track? Are you kidding me? This casino should be outlawed and sent the way of rushmore. There are just too many casinos out there, to just keep running back to this one.

I am very happy to report I received $3,000 of my $4,350 balance in my bank account yesterday. I just tried to withdraw the remaining $1,350 balance but it was declined, so fingers crossed I can get that sorted ASAP.

In the meantime have a very good weekend guys, thanks to Mitch the Revenue Jet rep for his assistance and thanks for this forum for being the free middle man, looks like I am here to stay.. have a drink on me!

IMHO i would get my money and run far away from this group. I have seen many players finally get paid after jumping threw hoops just to play again and come back here to ask for help  8'|.

Update: just made a request for the final $1350 in my account, I will update on the status of this, hopefully it goes smoothly like the last withdrawal.

Please do not go back there again and play,  thinking the rest of your withdrawals will go smoothly. This casino is a ticking time bomb. No telling when they will do another magic trick

Is anyone else getting a ton of SMS spam from this group or an affiliate of this group? I get almost daily texts offering free chips. So effing annoying and no way to make it stop. Always different number show up on the phone so no way to block this bullshit. This group is the worst.

LOL, man i bet you are getting plenty of SMS from them. Reply to them SMS with the number 1 and see if they stop...

Maibe you get sms because you are from USA,this group of casinos they are very interested by you guys.
I never received sms from them,only a phone call last year and when I ask them why the withdrawal time frame takes a week long,they hangup the phone )

LOL, yeah ask them about withdrawals and then all hell breaks loose.

I was a member of all the casinos in their group Classy Coin, Loco Panda, On Bling, Grand Parker RTG and Grand Parker Top Game. What is amazing I cashed at all of them with no problems getting paid. The pay outs were always between $500-$1000 maybe that's why they paid me. I started reading more and more negative information about them. My last payout was for about $500 at Grand Parker Top Game about 6 months ago. I was glad I got that $500 and surprised I had no problems. I decided that would be my last deposit so I didn't end up being screwed out of a large win.

Every since then I get e-mails every day begging me to come back with free chips in every e-mail. I feel bad for the players who aren't getting paid on big wins. But I learned my lesson about not listening to what is posted on this site.

chocolateman--

I don't know exactly who you are nor if you post on behalf of yourself or someone else, but you seem to be posting a lot of negative, potentially destructive posts intentionally and moderation seems to be needed here.

Every single post--be it in reply to a negative or positive resolutions--especially regarding The RJ casino group--seem to be negative. This behavior is unordinary and unacceptable,  especially given that there's now a team dedicated to help the members of the LCB forum.

Some members here seem to appreciate our work and some don't. Everyone are entitled to their opinions but it seems that you are spending too much time and energy scaring our players away for a reason not clear--so the forum moderators will look into this now.

You may be right and may be wrong, but I suggest you spend a minute thinking before you post as there are consequences to your actions, be it to you or those you post about.


Matt

Hello Matt

I have been trying to get a reply from Mitch for 11 days now, regarding the final $1350 in my account without any luck. Please could you ask him to get back to me?

Thanks, slotnutter

Man you got to be out your damn mind. This casino group is as rogue as it get. Hell, I had to file a successful complaint against this group in order to get paid. There are tons of complaints for nonpayment posted all over the internet with this group.

Newcomers should be warned NOT to deposit with any casino within this group. If they are expected to get paid and paid in a timely manner. I can't believe you got the nerves to call me out.

The only wrong doing here is the casinos you rep. They are a bunch of liars and thieves... This is posted on one of the most well known gaming portals "This casino and all other brands within the RevenueJet group are blacklisted due to the massive amount of complaints submitted against them as well as the usage of various stalling tactics to delay and decline payments including but not limited to bogus security checks lasting for months."

Please stop while you are a head before i got through your history book...

I don't really know what's going on right now but I still haven't heard anything regarding the $1350 in my account, if Mitch or anyone sees this and can get back to me that would be much appreciated

Hi

Hi Matt,

I am sure that if you help the players to get their rightful winnings this negative fedbacks will disappear in time.I've made a deposit in the past to Onbling and I am a verified player but I must admit now  with all this negative impressions who would not be scared to play with this group.Just try to put your self in the players position.As a casino player I watch with great interest this post to see if the players get paid.I appreciate that you are fighting in the players favor,keep up the good work and all this will change in time.Have a great day.

Enjoy https://www.youtube.com/watch?v=4fWyzwo1xg0

Well i for one hope the people who are waiting get their money. I too have not played in years at this group because of negative feed back. Player experience posts can be helpful or hurtful to any place you are a customer at  8'|.

Update, and not a good one:

Dear X,

You are a valued customer and we appreciate your business.
We would like to inform you that after reviewing your user activity which is based on your deposits during last 30 days, your withdrawal request was not approved at this time.
Please be advised that according to our policy which can be viewed in our Terms and Conditions (#12), your future activity in the casino will affect your withdrawal requests.
We appreciate your cooperation and look forward to seeing you back at our casino soon!
Please let us know if we can be of any further assistance.

Best regards,

Finance Department
Classy Coin Casino

Seriously??? 7 emails to Mitch (original Revenue Jet rep) go unanswered going back to April 16th, Matt from Revenue Jet does not acknowledge my request here, and now I get slapped with this AGAIN? What the hell?

Man, my side hurts from laughing. The proof is in the pudding. Hey Matt, pay the guy his damn money for crying shake. Geez

I wasn't laughing, yesterday was my birthday and I woke up to this email

Bet you wasn't... I was laughing at the nerves they have. Excuses, excuses, excuses. I hope this thread will be a lesson for new comers looking to play here. This group is HORRIBLE!!!

I am very sorry to hear that slotnutter
I really cannot understand this guys,maibe they are broke.