GoldWin Casino Support and Complaints Thread

Finally received my winnings , 10 days after submitting my cashout request. Better late then never thats for sure

Hello WaroftheGods,

Glad to hear your received the funds!

With regards,
Eugenié Lacroix

Hello WaroftheGods,

We are so glad that you received your funds! Enjoy your winnings 

Hi I have had a withdrawal at goldwin casino it's seems to be on pending a really long time my username is Bigjaxon81 I'm fully verified and have used the same withdrawal method before please can anyone help

Hello Bigjaxon81,

Thanks for reaching out to us and sharing your credentials. We will notify Casino Rep in order to help you to speed up this withdrawal process. 

Keep an eye on this thread.

Thank you.

Hello Bigjaxon81,

Hope you are doing well!

Withdrawals can take up to 5 business days to be reviewed by our Finance team.

Once there is any update you will be informed by email.

With regards,

Eugénie Lacroix

Hi I have a withdrawal pending for a long time at goldwin casino I'm fully verified and have used the same withdrawal method before my username is Bigjaxon81 support aren't really helping me 

Hello Bigjaxon81,

As Casino Rep mentioned above, withdrawal can take up to 5 business days to be reviewed by their Finance team.

When it's happened you will be informed by email from Casino side.

Really hope that you will be paid as soon as possible.

Hi my withdrawal at goldwin is just staying pending I'm fully verified and have used the same withdrawal method as I have previously used my username is Bigjaxon81 please could you look into this matter for me many thanks 

Thanks it's already past 5 days pal

Hi pal it's already past 5 days support aren't really helping as they say it's the finance team, thanks for your response 👍

Hi Bigjaxon81,

Let's see what Casino Rep will clarify about this issue. Hope that this case will be resolved very soon.

Keep an eye on this thread.

Hello Bigjaxon81,

Hope you are doing well!

The standard timeframe for withdrawals is up to 5 business days. This doesn't include weekends and legal holidays as the finance team doesn't work during those.

Currently your request is still within this timeframe and you should expect to hear from them soon regarding your request.

With regards,

Eugénie Lacroix

Hi I've been trying to withdraw my winnings from goldwin casino  since the 16th January and are still waiting anyone know how much longer am I supposed to wait

Also is there a problem with the site as keeps coming up site cannot be reached 

Hello. Why I can't log in to my account? Is saying wrong password whem I'm sure that is the good one but I pressed "forgot password" and I can't reset the password why is that?? It happened when I won money and I can't access I deposit money I can't login or change passwords and today they completely block my access to them website 

Hello Mummamia78,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello Mummamia78,

Thanks for sharing your casino credentials with us!

We will reach out to casino representative to inquire about your case.

Keep you posted.

Hello Paulinach0702,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

That would be great thank you for your help

Hello Paulinach0702,

We are still waiting for your casino credentials.

Can you please send us your casino username/id via private message?

Hello Mummamia78,

We have reached out to the casino again.

Keep you posted.

Hello Paulinach0702,

We will close this complaint due to the inactivity of the submitter.

Hello Mummamia78,

The casino responded by stating that you have been paid on 26/01/2024 at 18:35:09 GMT Time. 

Can you please confirm this, and we will mark this complaint as Resolved.

Thank you!

Hi yes I was finally paid thank you for all ur help 

Hello Mummamia78,

Thanks for the update.

We are glad to hear this has been Resolved. 

Enjoy your winnings!