Dear Antilop,
Greetings from WestCasino!
We would like to assure you that our company's main goal is to keep our players satisfied and for this reason we are doing all our best to improve the quality of our services.
However, we are well aware that sometimes, unforeseen situations may arise, regardless of casino’s direct control.
Being a mismatch regarding your details, our Finance Department asked you to provide us few additional information. Please keep in mind that our Finance team doesn't currently work during weekends or legal holidays.
All withdrawals are processed in accordance with the casino’s terms and conditions, which you have accepted and acknowledged when you registered your account with us.
Payments with e-wallets are instant, meaning that you receive the funds immediately after the amount is paid by the casino. As for the withdrawal review time, this depends on how many other requests are in front of yours in the queue.
When you choose bank transfer as a withdrawal method you need to also keep in mind that the processing time frame is directly dependent on the acquiring bank. Usually, an international refund takes between within 2-10 working days.
For any additional information you can contact our customer support team at any time either via Live Chat or email. Our dedicated Support Team is committed to providing continued 24/7 to our customers.
Wishing you all the best,
Customer Support Team
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