Golden Lady Casino Support and Complaints Thread

My name is Juan Arias and I am here to help all the players playing at Golden Lady Casino.

Welcome to the LCB forum, Juan Arias! Thank you for being available to assist our members! 

Thanks for signing up Juan Arias and welcome to LCB Forum! 

Welcome to the best forum, Juan Arias. Thanks for signing up. 

Welcome to our community! 

Welcome on board, Juan Arias! 

Welcome to our forum, Juan Arias! 

Welcome to the best forum Juan Arias

Hi there Juan! Your assistance is appreciated, happy to have you here! 

Welcome Juan

Hello,

I've been waiting almost two months and they will not withdrawal my payout request. They continue to give me the same canned response every time I chat with them. "We are very sorry for the delay do not worry, we have shared your urgency, you will get your withdrawal as soon as possible, do not worry our finance department will give you the status through email regarding your withdrawal". 

Hello undergroundeal,

Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative?

Hello undergroundeal,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi Juan and reps.  I have 6 cashouts pending here.  3 of which are 1 month and 2 days old.  All of these could be batched together as the total is under $1000 which is their max per week.  They have paid me in the last so I'm not so much worried about them not paying but I think the time frame is getting a bit too long.  They promised 7-10 business days and it's unfortunately been well beyond that.  In fact all of my cashouts are beyond that.  Have contacted support several times and they say they have escalated it to priority and will be soon but that was over a week ago. 

Hello Frogurt9120,

Could you please private message me your casino username and we'll get in touch with the Casino Representative.

Private message sent

Hello Frogurt9120,

Thanks for providing us with your casino username. We've sent an email to the Casino Representative. Keep you updated.

Hello undergroundeal and  Frogurt9120,

The Casino Representative says you should be paid soon. We've asked him to post a reply regarding your payments in this thread.

Thanks Sydney, still nothing but I'll remain patient.  I really appreciate all the help you and the other moderators provide which is the main reason why I come here to just get some concrete answers and or persuasion.  I did get a chat message upon logging in to the casino after your update that said "congrats on your win" and offered me the same promotion as I won on so at least at this point they are aware that I am waiting.  

Please keep us posted Frogurt9120. Hope the money will be in your account soon. 

Hello, I would like to inform you that your withdrawal has been paid. We are very soon for the delay. 

Thank you so much for your cooperation. 

Regards,

Juan

Perhaps you are referencing the other poster undergrounddeal?  All 6 of my payments including the 2-3 that over a month old still haven't been paid.  I have been checking everyday and just went and looked now after I saw your response.  I can send you my username Juan if you'd like that I have on Golden lady but unfortunately Juan/Sydney/All none of the withdrawals I posted about have been paid yet.  

Hello Frogurt9120,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Thanks again Sydney, still nothing for me.  Reached out to support again last night, same generic response apologizing and saying it was marked as a priority.  In case anyone is wondering this is what my current withdrawals look like.  

Hello Frogurt9120,

We still haven't received a reply from the Casino Representative. We've sent him a reminder email. Hope he'll get back to us soon. 

Thanks Sydney, just logged in to my account again hoping that there would be some progress as it's Monday and  there would be no progress on the weekend but unfortunately still nothing.  I'm guessing I'll probably have to wait the 2 months like Undergrounddeal did (assuming that Juan was referencing his payout) which is next week anyway for 3 of them oh well what can you do?  I don't even really mind delays as long as payment goes through but now I'm starting to get nervous..  They had paid me $1000 in the past off of a withdrawal I made and that only took about 7 days so it's not like I'm not verified or there is any issues regarding that.  Who knows, guess it's par for the course with good bonuses, as long as they start paying and eventually pay it all out I won't be too upset.  Thanks again for all the help.  

Hello Frogurt9120,

If the Casino Representative doesn't get back to us today, we'll send him another reminder email tomorrow. Keep you updated.

Still nothing, it's officially been 2 months for 3 of them.  Maybe that's the magic number lol.  

Hello Frogurt9120,

We still haven't received any response either. Another reminder email has been sent to the Casino Representative this morning.

Hello Frogurt9120,

The Casino Representative says they've processed a partial withdrawal today and your remaining funds should be processed next week. Please keep us updated.

Hi Sydney, I did get part of it as they grouped the 4 smallest ones together and paid that but the two largest ones have yet to be paid out yet.  Your message was 11 days ago so hopefully by the end of this week they actually pay me the other ones  like they are supposed to.  I waited to post here as they never sent me an email or anything like letting me know and the wallet sddress they used was not the one I had used for the withdrawals but did March a previous withdrawal.  I was thinking that the payment might have been from a different casino but it was actually from them so that's good!  Hopefully the larger amounts come soon.  Thanks again.   

Hello Frogurt9120,

Thanks for the update! We'll get in touch with the Casino Representative and ask him what's going on with the rest of your withdrawals.

Keep you posted.

Still nothing last week or this week.  First and only payment was on May 5th just giving you the latest.  

Hello Frogurt9120,

Thanks for letting us know! We've sent a reminder email to the Casino Representative regarding your outstanding payments.

Keep you posted.

Juan, 

I am waiting on 2 withdrawal requests from JANUARY 31, over 4 months ago. A delay is a week, 4 months is ridiculous.

I have almost all of my chat history in screenshots, with excuses after excuses.

 Thank you,

Rhonda Mayfield

Sydney,

can you possibly help with my withdrawal requests from January 31.

I am still waiting, over 4 months now. Beyond patient, 

Hello Mayfieldjr6,

Could you please private message me your casino username and we'll get in touch with the Casino Representative.

Information sent, thank you, Rhonda 

Hello Mayfieldjr6,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Progress 

I got an email!

Glad you got an email!  January is far too long.  I'm still waiting for the other parts of my March Withdrawals myself.  

I have tried to make a withdrawal from the casino for over two months. I won $50 and completed the payout requirements. When I tried to make a bitcoin withdrawal it gave me an error message saying payout canceled by external validation. Contacted customer support and was told I had to make a $20 deposit. I fell for it and did that. Got the same error message. Was told back end was working on it and to come back in a couple of hours. Came back next day, same thing. Error. Was told to give it time. Waited two weeks. Came back, same exact error message. Support told me to give them time and when I said no one has contacted me at all the chat was ended. This site is a scam and LCB needs to lower the rating. 

My username is Caitlynfreeman89 if it's needed. Thanks. 

Hello Caitlyn Freeman,

We've contacted Casino Rep and we are waiting for a response. Please keep an eye on this thread for updates.

Hello Caitlyn Freeman,

Casino Representative informed us that you've received your winnings. Could you please confirm this?

Can you possibly check on my withdrawal requests? I have been waiting since January 31, 2022. How long can it take to get you wallet partner. Excuses after excuses, I feel as if I have been scammed.

if this was a brick and mortar casino, I would have walked away with my winnings same day, 5 months later im with still waiting.

 Thank you 

Hi the casino rep didn't have anything to say about Mayfield or my withdrawals?  Mine is from March and Mayfields is from January yet they still remain unpaid.  Thanks! 

Hello Mayfieldjr6 and Frogurt9120,

Could you please private message me with your casino usernames and I will contact the casino representative regarding your withdrawals.

Pm sent for me 

Hello Frogurt9120 and Mayfieldjr6,

We've contacted Casino Representative regarding your withdrawals. Please keep an eye on this thread for any updates.