Golden Lady Casino Support and Complaints Thread

Hello Caitlyn Freeman,

The Casino Representative sent us the proof of payout from the financial department so we consider your complaint resolved.  

Yeah for Caitlyn Freeman!

$100 didn't get me a full tank of gas. I sure could use my winnings about now.  That $1500 would be great in my account! Come on Golden Lady, step up and pay up. 

<link removed by moderator tough_nut due to safety reasons>
 

someone should start a bitcoin gofundme for all of us that have been screwed over by these online casinos. They should be ashamed of themselves, I'm sure this is illegal on some level. Info if someone has any insight on the subject.

been waiting 5 months now!

Hello Mayfieldjr6, 

We will ping the Casino yet again regarding your payment. Hopefully, we will get a reply soon. Keep an eye on this thread for any update.

Hello Mayfieldjr6,

Here's what the Casino Representative says:

I would like to let you know that player with login: mayfieldjr6, has been paid $500 and the rest withdrawal will be paid soon.

Could you please confirm if you received this payment?

I can confirm that I have received any email CLAIMING that my withdrawal request of $500 was finally processed, but I HAVE NOT RECEIVED ANY FUNDS DEPOSITED INTO MY BITCOIN ACCOUNT!!!

I have emailed, initiated chats, and nothing has been paid, and now it is the weekend so no activity.

beyond P!$$€D 0ff!

No, no deposit received!

Wen they did this to me last time it took about 12-18 hours before I received the funds after they said it was paid.  Give it a little, I was scared too.  We have already waited lonf enough.  For mine they asked again for my Bitcoin address which they provided but no funds yet or emails saying payouts were sent.  

Also my activity was on Friday and finally received it on a Saturday the last time I was actually paid about a small portion.  

I got an email on July  5, claiming that my $500 withdrawal was paid, but have yet to have any activity in my bitcoin account, and that was 4 days ago.

more bullish!? and excuses!

Ugh that's rough, did they ask you for your updates Bitcoin address through email before payment?  They like to do that so just wondering 

Email said to allow 72 hours, reconfirm bitcoin address, and still nothing!

freakin ridiculous!

I sent an updated bitcoin address weeks ago, since BRD was acquired by Coinbase, and my withdrawal request was from January!

As of July 11, 2022 @ 00:25am , I still have NOT received the payout that GOLDEN LADY CASINO claiming that they paid on the 5th.

More excuses and delays!

Will I ever see my winnings?

Hello Mayfieldjr6,

We've contacted the casino representative yet again regarding your payout. Please keep an eye on this thread for the update. 

I appreciate your response and I hope to see deposit activity. I will post an update if it posts!

 Thank you, Rhonda 

I am upset to say the least...I have tried since 12:50 am to contact chat support wih your online casino. Message after message I had sent with no response. I had made a deposit yesterday because I received a pop up message fm your casino saying deposit and receive a 100 chip.
Attempt after attempt...i can not get someone to help me. This isnt the first time I havent been able t get assistance from your chat support.
I am asking you for my 100 chip with low wager that was offered to me since it is not my fault the time frame has lapsed.
Gallahertam

Hello Tam Gallaher,

If you would like us to contact the Casino on your behalf and make an inquiry about your case please send us your casino username via PM.

Hello Mayfieldjr6,

We've contacted the Casino and asked about the BTC payment confirmation and we are waiting for a response. Keep an eye on this thread for any further updates.

Thank you for everything. I can confirm that I did finally receive a deposit, but it wasn't correct amount. Picture attached 

Hello Mayfieldjr6,

We will contact the casino representative and make an inquiry about the amount you received and the current status of your case. We'll keep you updated on this thread. 

It's probably due to BTC fluctuating, but we will wait and see what they say. 

Can we inquire about the $1000 withdrawal I am still waiting on? It was technically requested first, but they paid the smaller amount instead.

 Thank you for your help!

Rhonda Mayfield

Hello Mayfieldjr6,

Unfortunately we still haven't heard back from the Casino. We will contact them again regarding your $1000 withdrawal. Please keep an eye on this thread for any updates.

Thank you for all your assistance. Going on six months, I just have no more words to describe my disgust. 
 

Rhonda

Hello Mayfieldjr6,

We understand your frustration. Hopefully, we will get some answers soon. Keep you updated on this thread. 

I initiated a chat yesterday with EMMA, and updated my bitcoin account, she said that ETHAN resigned. He was handling my payouts. Can you find out what representative is over my withdrawal request?

 Thank you, Rhonda 

Hello Mayfieldjr6,

We've sent your inquiry to the Casino and we will update you on this thread as soon as we get a response from them. 

Any reply from GLC?

Hello Mayfieldjr6,

We haven't received a response from the Casino thus far. We will ping them again and we'll update you on this thread as soon as we get a response.

Many thanks!

Hey ive a withdrawal request since 07.07.22 and its still pending...

Ive multiple times send my Documents and they have been verified.

Every time I had tryed to get knowledge about where's the issue...

I had to share my updated BTC-ADDRESS what's been also shared over 8-10 times...

And thats my request stepped up in priority for processing, ive hearing every single time... 

But in the end nothing has changed since then. 

Username: "Sheti****"

Email: 20opk***@*mail.com

Hello Killerspiel3,

Please send us your casino username via private message and we'll contact the casino on your behalf. 

Hello Killerspiel3,

Thank you for providing your casino username via complaints form. We'll contact the casino and inquire about your withdrawal. Please keep an eye on this thread for any updates. 

I would love to know how long it takes for you to get your payout. I had one ($500) that took 5 1/2 months, the other is still yet to be paid ($1000).

I feel your frustration.

Rhonda

Hello Mayfieldjr6,

Unfortunately, we are still waiting for an answer from the Casino regarding your payout. We'll update you on this thread as soon as they respond to us. 

At Mayfieldjr that almost nearly a half Year...?!

 so, if I understand that correctly, then you went through waiting for a half Year???

Yes, my withdrawal request was on January 31, for $1000, and for $500.

the $500 was finally paid earlier this month, and still waiting on the first one. 
 

wallet partner issues, please be patient, you will be paid, blah, blah blah.... excuses and more excuses......

hope that yours is processed faster!

Hello Mayfieldjr6 & Killerspiel3,

We've got the response from the casino stating that your withdrawal requests are handled by the finance team currently and you will be paid soon. Please update us in the next few days and let us know if you'll need our further assistance.  

Define "soon"? It's been almost 6 months. So get accrued interest too.

 Thank you for your help, and the update.

Still nothing for me either, have $1784 to be paid since March.  I was the original one with Mayfield.  They have asked for my Bitcoin address again about 2-3 weeks and I provided yet still nothing.  I'm glad Mayfield at least got $500 though be it they didn't pay me anything yet.  

Verified my bitcoin address again today with Emma.

I just want my winnings, this is absurd.

I will not play with my money on that site again!

if toughnut has access to someone in Golden Lady, this should be expedited to salvage or create a better reputation.

Hello Mayfieldjr6 & Frogurt9120,

We've contacted the casino representative again with an inquiry regarding your payouts. We will update you on this thread as soon as we get a reply. We understand your frustration and we are doing everything in our power to escalate your complaints with the casino. 

Thx for your help you will be informed of results in time...

Thank you again for reaching out to them. It's funny how Rubyslots.com can pay my withdrawal in 14 days!

requested on July 15, and deposited today! 
 

but here I wait 6 months on Golden Lady!😔👎😔👎👎👎🤯🤬😤

Hey today I have checked the GLCasinoAcc....

Status for the request is now "completed"

But there isn't anything that arrives me on my Wallets.  

Ive tryed to get informed by live chat and thats what happens:

I begin thinking that they Are teached to do so, search for any reason's  to denie or time delays 

Hello Killerspiel3, Mayfieldjr6 & Frogurt9120,

We've contacted the Casino yet again regarding your ongoing complaints and we've urged them to resolve your issues as soon as possible. Please keep an eye on this thread for any updates and please update us with any news.

Thank you for you diligence, 

I noticed that all of my promotions are gone, only shows my points balance. Emma claimed it was a "glitch", but days later, still no promotions.

if they want to close my account, that's fine, just payout my winnings.

I can play anywhere.

Hello Members, 

We wanted to inform you that GoldenLady Casino has been placed on our warning list due to extremely slow payouts.

Hello Killerspiel3,

The Casino representative informed us that you've been paid out your winnings. Could you please confirm this?