Fastpay Casino, InstantPay Casino, Casino4u, Cobber Casino Support and Complaints Thread

Yeah Abdyllatif Eid i had the same experience. Every single slot on the site were completly empty, like empty shell i had to fill up before i can win back some of what i lost. Not a single game gave a legit, even small, swing up. I had to lose everything in every slot i played before i win. The only way to have it "look" like i can have a good run was to lose multiple deposits on them then they go back and act like i never lost money to fill them up first. Like every slot would start with dead spins, then after i lost 5-10x will swing me 1-3x wins then after losing 50x would start giving 25-30x's on and on till i had lost 200x+ i would start getting a 100x win etc. Had to constantly feed them up to keep action on and on in such a fashion that a 84% RTP slot would actually do. Had to close my account the constant same results with insane low rtp was making me go crazy.

Not that i was mad at losing, we all lose, always... it's how it works. The thing is if i am sold a product under a certain RTP and then my results shows it's impossible, mathematically. Then it means i have been sold a product at a much higher cost than what was supposed to be and since slots swings/variance are "random" it become really easy for these casinos to run a much lower RTP but tell everyone that complains about it they THEY were unlucky without mentioning how many people are "unlucky" in there lol. It's with forums like this that we can share our experience and see if it's just us or not. Streaming on twitch and talk to hundreds of people regularly help a lot get an idea of the whole picture. When my results flip 180 degrees all of a sudden to a complete crash, i'll ask people around, like in the past months. Ask how they do, when it's just me and a few while others run normal, then ok, maybe. But when it's like that past 6 months where everyone got literally murdered, everyone is complete dead. All on the bench watching others because they lost EVERYTHING. When everyone lose everything all at the same time over that long of a period then you know...

Deposit low, play micro bets... it doesn't make you win more, but for sure casinos do hate that because you play a lot without making them much and if there is something casino proved me, it's that they hate when we're having fun. They don't want us to play, enjoy and have fun for a decent cost. They want to rip us, tease us, manipulate us into losing everything we have the fastest possible. They don't want you to enjoy every deposit, they want to rip it as fast as possible so that you redeposit, over and over. If you do small deposits but same bets, they just rip you till you are a few deposits in while with a big deposit they could just give something right away... Especially since they all enforce minimum wager of like 3x deposit before cash out. If you deposit 20$ and win 50$... you'll be able to cash out most of it but if you deposit 100$ and win 50$... you are put at 150$ but have to wager 300$.. an amount you'll see you'll very very rarely beat. Just like if it was set like that, give some early, make it look like you have a chance and then rekt you to 0 to make you redeposit. Who knows but i'm talking in general, you're not playing a random game, you are playing a computer that is playing you. So better make it cheap lol.

I appreciate the time you took to write this.

I deposited 4 times $500 which makes it $2k in 2 hours.

It was the worst experience ever online. I will let everyone know about them.

Dear Abdullatif Eid. Dear Chris, we are offering only licensed slots. As an experienced player, I guess you know that results of any spin is not depending on the casino - when slot is loading it is connecting to the developer's server. You can see the current (and top winners) on the bottom of our homepage. The current winners you can check in the weekly multiplier race.

Dear,

Since I'm an experienced player, you shouldn't give me this argument because it's invalid.

Tell me again, who owns some of these servers? Isn't your CEO?

Sure not, all slots are on the developer's servers. That's why the casino cannot influence the result of any spin. 

Will all my due respect but get me a cloud and cybersecurity professional to discuss this with him.

Sure, check everything. Unluck or luck is not the reason to mark casino good or bad, IMHO.

Fastpay casino support refusing to resolve issue with incorrect bonus added. According to the terms and conditions last updated 12.03.20 level 9 bonus is 1000 euro or country currency equivalence . In $ that is approx $1800 Support only credited 3x $500 $ to my account, I showed them the terms and conditions from their website https://www.fastpay-casino.com/en/terms-and-conditions showed screen shots , and was told they will notify the relevant department to fix it because it is a error, I've asked them to still give me the bonus and live chat cut off conveniently and I'm unable to get back on again ,I just checked my email for live chat transcript and see that the live chat host ended the chat .

It's becoming rather irritating that every matter need be posted here for help instead of being able to resolve it properly in chat or directly with casino support via email . 

Closing chat on me isn't going to make the problem vanish geez 

Dear Melwinmel, thank you for your repost. Please be informed, that all bonuses in Fastpay casino are issued according to the crouse courses were 1 euro = 1.5 $= 1.5 CAD. In the current case, 1500 $ is the correct level up bonus. 

And the terms and conditions that were updated 12.03.2020 

Also, the chat that already has confirmed the error above that I posted earlier 

Still ignoring me it seems 

All bonuses are issued to the cross courses which are stated in the table. The level up bonus is 1500 $. As I see, the player has got 3x 500 $bonus. In the current case, everything worked correctly. As agent told, nothing extra can be issued here.

Also like to note that even after posting this I reached out again to the casino to resolve the problem without needing to do so here . But they have ignored me, and responded here .

I have not been rude , unreasonable,  at all . Polite and respectful , rude and unreasonable is casino toward me .

3x 500 bonus was incorrect as stated in terms and conditions last updated 12.03.2020

The casino is breaking their terms and conditions , I mentioned this the day the bonus was credited also . Support told me 1500 $ was correct amount , I checked again in terms and conditions it clearly states otherwise. 

You can repeat yourself but u are Still ignoring the terms and conditions on the casino website.  Ive shown it multiple times now , support has already confirmed the error , but why must the error be at my expense ,

I honestly expected to get the bonus credited to  my account with a thank you for  me bringing this to their attention lol, 

Your welcome! 

Hello, we are always happy to discuss the questions of our player opened. Please ask the player not to delete anything. I have checked all chat logs and emails with this player and do not see any rude or unreasonable answers of the agents. Bonus was issued correctly and was added to the player's balance as 3x 500 $.

Just got emailed 

Hello, we are always happy to discuss the questions of our player opened. We shall reply there. Have a nice day

Then explain why chat was closed on me , my emails were ignored and why even here you are ignoring the fact of the matter ?

We have clearly stated our position in the current case. If our explanations are not acceptable for the player, he can fill the complaint to the license issuer regarding the changing of the currency courses and our internal coefficients, which we are using for bonuses and bets.

Closing chat on  me, blocking my ip from entering chat and ignoring my emails is rude 

So too is ignoring the problem that has raised, 

Saying it was added correctly and ignoring the terms and conditions on the casino website simply doesn't make any sense whatsoever

You can not just say it was added correctly and be done with it ?

Why aren't you including the terms and conditions . You know the one that's a error that will be sent to department to be fixed ?

I deposit a decent amount, I brought this "error " to be attention u can now go fix, and you STILL won't do what is right and give me the correct bonus amount , 

I don't think anything was clear besides ignoring the matter ? 

Player ( me ) hasn't deleted anything also, what was that about ??? 

I uploaded screen shots showing the terms and conditions

I also uploaded the screenshot showing the date the terms and conditoons was last updated 

I provided link 

I provided screenshot of the support host who is training to become manager/supervisor saying that there is a error and they will fix it 

It's not my error it's great that it can be fixed now , but why not give me what I should have , it's approx $300 ? 

Do you understand what it cost to be level 9?  lol , I reached level 9 rather quickly to add . You guys can't even give me what the terms and conditions say I'll get , wow

Dear Melwinmel. Thank you again for the repost from the other player. Why the player is not writing by herself? I think if you're reposting issue from another player, you should state it. The answer to the issue and our position regarding this case can be found above. I like your style of like you have stated: "getting money for the promotions that do not exist" but you cannot get anything extra from Fastpay. Regards, Vlad.

Fastpay casino is expensive casino for fun.

Deposit 10eur play 2hours and max profit 2,50eur (12,50eur)

45bonus round without anny win.

Live suport unprofesionel hat  answer 

Game provider,mi best slots in another casinos give 80% more win.

Now great problem.I make over 500eur deposit without win with mi bank only problem.

Today i have luck.Win 800eur and withdraw 500 and play with 300.Verifi acount sent dokument.

Few minut close mi acount decline without message fast .Super live support have your deposit were third part person,mi money 800eur vip4 100free spins decline.without chance defend.

Illegal planne mi cash to steal.Support only third part person.in card is name mi 11yars old dougter in mi bank conto.with deposit mi bank verification per casino and sms code without problem.Mi money up to 500+win 800 casino illegal profit and mi familia have 0.

ATTENTION wen too player declinet too money casino illegal profitiren.

Hello, you cannot use 3rd party cards for the deposits. You can use only payment systems that belongs to you.

after joining fastpay casino and depositing alot of money I finally won $1500 I have done everything they have asked on documentation so now have all of my identity and bank statemans.i it all got approved they couldn't put the money back onto my card I had to go through a bank transfer which would take 3 to 5 working days after the 5th day they kept giving me excuses as to Why  the money isn't in my bank account yet. They told me they will check with the financial team and replied with. I have to make another request for a cash out which will take another 5 days it shouldn't be called fast pay casino can I get help?

I wonder why you have to make another request. Anyway, if you need help, you can message the casino rep your username. I hope that you receive your winnings soon.

Can you please pm me your username (email) to check it out? Thank you.

Casino have a no clean sheet wenn fast close acount without info and chance write.

Why casino no pay back my money for paysafecard that was the most my payout

Fastpay casino violates bussines conditions wenn take cash for thyrdpartycard too long!!!

Fastpay contact my back with serious resolutions!!!

Hello, what do you mean? If a player is using 3rd party card or e-wallet we shall close his account during the verification process (first payout or any payout with the new payment method for depositing was used). The other part of the message I didn't understand, sorry.

I make only little deposit with card my doughter and more another with paysafecard.Section money can back pay.I am good player with most activity and 4level loyality and Fastpay is first casino which close my acount.I am worker i have job and family and this 800eur is no win is only back my all money.

Any 3rd party payment leads to the account closure. 

Acount with 100 000eur cann no close.

And i am good i give 800eur gift for Fastpay casino happy new year fastclose acount casino

Hi ,,

FAST PAY CAsino STAY AWAY they will let you play for Months And Months and take your money ,, me on Average 500 - 1000 a week just a causal thing ,But Fast Pay won’t tell you that back in February you breached by having a duplicate account WHICH is a big load of CRAP,, I know the fkn Rules !!!

They will virtually keep stealing your money until you get a decent win them BANG dig for anything to get out of paying been playing online for years from spin place to Leo Vegas ,, EMU my Favourite ,,

Ok after numerous emails trying to explain this to them all happened with out my knowledge been arguing with them via email they reply back with the same stupid message about the same IP (Don’t play on MAccas Free wifi )

Outcome I want is Pay my win or give me all my deposit money from The so call Date of Breach which I had NO knowledge of it because if that was the case I won’t waste my time playing at that casino ,,

SO now I am so hesitant and will always ask support a few questions at the Start and will screenshot all the conversations I have with support,, Most Dodgy way to scam u out of your winnings I reckon

So I worked out a friend come over one weekend back in Feb this year for a few drinks and catch up seen I was playing Fast Pay casino which I was only been signed up for week or 2 myself my friend not saying anything wouldnt know the rules hooked up to my wifi and said she only ever played there ONCE back in February ,,when I queried her she told me only ever deposited $50 once ,,The Duplicate ACCOunt all registered in her name address etc 3 months down the track after spending Thousands finally get a win up around $9-10000 all of a sudden bang account shut down mid play reason Duplicate accounts, I know the rules been playing online for 10 years now Emu casino before they stopped working in my country I had a nice 25000 win over 3 days verified received money in 2 days no worries

Fast Pay pfftt they would be able to see that my friends account has been non active for months and only once FKN SCAMMERS do the right thing pay me my win or back date and refund me my deposit Money from the date of the SO Call breach which I can happily supply
 

Hi Antonio Falla, 

Could you please private message me your casino username? We're going to notify the casino rep. 

Hi. please send your username to check the account. Thank you.

Hi 

Like other players on here ,,I have apparently breached your IP rule by a friend that I didn’t even know signed up whilst at my house using my IP ,If you check her account pint it was never ever used again , so why let me play for months after the breaching of that rule taking Thousands of my hard earned dollars to only suspend my account when I have my first decent win right there and then ,, I will not stop posting until my deposit are returned to bank account do the right thing you made the rule so follow it ,,   [email protected] was my email username 

31/1/2020 is the breach date I have plenty of emails which got no reply by Fast Pay and photos and screenshots if you require them but I’m sure you have it all just under 3 months of deposits you owe me please 

[email protected] is what I used as my login

Hello, Antonio. I have reviewed your account. You have used the same device with another player. All this information was sent in the email to you. Both accounts were closed and cannot perform any additional action.

Do not do these things in Fastpay casino (such actions will lead to the account closure):

- Do not use the same device with another player.
- Do not create new accounts to get welcome pack bonuses one more time.
- Do not open new accounts on other details if you have closed the previous one. 
- Do not use 3rd party payment methods.

If you have any questions - ask live chat. It is working 24/7 for our players. If they cannot help or player want to provide additional information, use the email [email protected]

  As u would  already know 2 only Deposits my friend ever made on her casino account :

31/1-2020

And other photos show continuing to accept my deposits even knowing I’m am in breach of casino rules that’s obtaining money from person  by advantage 

So do you need my Bank account details to return my deposits by tomorrow I want to see something happen or you want me to keep on going 

* I will MAkE IT VERY CLEAR & SIMPLE from 31/1/2020 was day of breach so by Your rules u gave a duty of care on your end taking money from me ,,After that date (can send you whatever supporting documents 

U need more Photos of evidence that for 3 months after initial breach u kept on taking $1000’s of my money I can post the lot on here Verification Emails of her account all my bank statements showing the deposits or all the confirmation emails of all of my deposits 

Dear, Antonio. No reason to post yours (or your 2nd account) personal data. The case is closed. The number of messages wouldn't change anything.

Here’s my withdrawals from Emu from last year I know the Rules I cannot monitor everyone’s movement 24 hours a day 

Besides all that you will still not acknowledge that you are also in the wrong STEALING MY MONEY for 3 months after I apparently breached the terms and conditions 3.2 so I should be reimbursed my deposits that money was dead money that you just kept on taking until 30th of April date of apparent Breach 31/1/2020 is when the Girl signed up which you have not provided me any evidence of this breach 

Read the last few lines of 3.2 any violation will lead to blocking of this account and active balance taken . 

So why did it Take 3 MONTHS to close the account,, UM because YOU are THIEVES THAT shouldnt be allowed to operate if a rule is broken act on it straight away not 3 months later after you have stolen thousands of dollars off Me 

Then Refund all my deposits please any deposit from Date of Breach was you stealing my money ,, I have been on a few other forum sites and have read this sites complaints as well you regularly are stealing people’s money ,,, once a player breach’s the rules close the account so they know not wait 3 months so u can steal there money knowing that as soon as they have a decent win you can screw then out of that money as well as the last 3 months of deposits 

Hi 

Scamsino aka Fast Pay transactions showing I made no deposits for a few days and my bed buddy made a couple from hers and that was the only 2 and point of Breach 31/1/2020 so if you don’t want to pay I will get a fraud recovery agency onto it 

Sorry made 2 on 30th January that processed on 3/2/2020 

So you ripped me off by not following your own rules and say case is closed I haven’t even started gave you a few weeks to refund my deposits after 31/1/2020 but you just keep ignoring the fact that you stole my money I’m only warming up so no CASE is not closed accept that you owe me 3 months of deposits or I will keep escalating this nobody steals my money and gets away with it all the evidence is there stop ignoring it ,, oh sorry if you pay what is rightfully mine you might have others you have ripped off in the same position 

READ ALL THE COMPLAINTS FORUMS about THEM IT will EXPLAIN how they have Stolen from MANY others 

 STAY Away 

A ********* ,,LIKE MANY OTHERS who are having the same problem,, OK SO a Breach was made by accident from a guest staying at your house ,

CLOSE THE PLAYERS CASINO ACCOUNT AT THE TIME OF THE BREACH NOT ALLOW THEM TO CONTINUE TO DEPOSIT AND STEAL THEIR MONEY FOR 3 MONTHS WHEN THEY FINALLY GET A WIN THEN CLOSE THE ACCOUNT THATS A DIRTY DOG ACT IN MY EYES 

Hi Antonio Falla,

Could you please stop writing on this topic? The casino explained his point. We're going to chat with him again and  review the case once again. Please refrain from posting here. 

Thanks 

Hi Antonio Falla,

We chatted with the casino rep again and they proved that you made multiple accounts from the same IP address and same device, which is a serious breach of T&C. 

If you are not satisfied with the outcome you can file a complaint to their licensor. 

Unfortunately, there's nothing further we can do to help you.