DozenSpins Casino, AllReels Casino, Stelario, BurningBet Casino, Winstoria Casino, Icebet Casino, WinLegends Casino, SmokAce Casino Support and Complaints Thread

I strongly disagree with dozenspins' solution. I have not received any response from the licensee to my complaint, so I have every reason to believe that this is only your decision.
Above dozenspins write that if the rates were recognized as arbitrage, then they can invalidate SUCH BETS. Earlier they wrote that they recognized 2 of my bets of 13 bets as arbitrage, but they confiscated all winnings from all bets in sports and all winnings from casino bets in slots.

You say that 2 of my bets were on arbitrage events. Perhaps this is true and this is just an accident and an absurd coincidence. After all, I played with you for a long time in casino slots having made 1600 bets and made other bets on sports 13 bets. Make these 2 bets void and pay me my winnings on all other sports bets and all casino winnings.

I suggested a compromise. Although I deliberately did not bet on arbitrage events, I can assume that this is a ridiculous coincidence and agree that you void these 2 sports bets and pay me all winnings on all other casino and sports bets.

Dozenspins is clearly cheating, I would like you to review and downgrade dozenspins.com rating or add dozenspins.com to the blacklist. To prevent other players from losing their money at dozenspins.com

Hi ramanah89,

The casino showed us the message they got from their sports betting platform regarding your case. They explained everything in their post above. If you are not satisfied with their answer you can file a complaint to their licensor and ask them to review the whole case again. Unfortunately, the casino's decision is final and there is nothing further we can do for you. 

Hy

I try now over Month to delete my Acc in this Casino.

They dont want to delete my Acc and send only Mails with Questions..

I want a full refund from my lost Money because i had say it more than enough but no one delete my Acc

Edit:The Casino says they dont has receive any Mails mhmh but i had send 30 or more the last Year!

Thanks for bringing this to our attention. Could you please private message me your account details so we can notify the casino rep and see what happened? 

Hi!

I have some problems with burningbet.com verification process. So i requested withdrawal 13.8.2021 and i have got reply yesterday what documents they need and i got this email:

We inform you that in order to withdraw your funds quickly and efficiently, we ask you to send us following documents and information about your Bank account:
- A color copy of your passport / ID card.
- A screenshot of your personal online bank profile which contains the following information:
• Bank account number / IBAN (international bank account number)
• Bank ID / BIC (bank identification code)
• Detailed address of beneficiary (postal code, street, city, country)
Please also repeat in written form your bank details (IBAN, BIC, detailed address of beneficiary). 
- A selfie with your passport / ID card against the background of our site burningbet.com
We assure you that your personal information and any payment information are governed by our reliable data protection system. Please send the list of documents to [email protected] and write down your login as the email subject.
If you have any questions, we will be happy to help you by Live Chat or Email. [email protected]

With respect,
BurningBet Financial Department

I have send them every documents what i can get. but i cant get 

- A screenshot of your personal online bank profile which contains the following information:
• Bank account number / IBAN (international bank account number)
• Bank ID / BIC (bank identification code)
• Detailed address of beneficiary (postal code, street, city, country)
Please also repeat in written form your bank details (IBAN, BIC, detailed address of beneficiary).

My problem is my bank doesnt have my address details on netbank. My bank is Nordea. i asked this from my bank today and they say that our bank doesnt have address details on netbank. my address details only shows on bankstatements and they dont accept those what i can tell. chat told me that players from same country doesnt have this problem. Maybe they have different bank but i cant get those address details from my bank.

So first i did send them photo from my driver license, bank statement with details why this, and selfie picture.

And got this response for that message:

We inform you that in order to withdraw your funds quickly and efficiently, we ask you to send us following documents and information about your Bank account:
 
- A screenshot/s of your personal online bank profile which contains the following information:
• Bank account number / IBAN (international bank account number)
• Bank ID / BIC (bank identification code)
• Detailed address of beneficiary (postal code, street, city, country) 
* Please log in to your online bank profile and take a screenshot/s of the page where your bank details are visible (IBAN, BIC, address).
Please, type or copy and paste your bank details (IBAN, BIC, detailed address of beneficiary) in the e-mail.
- A selfie with your passport / ID card against the background of our site burningbet.com
We assure you that your personal information and any payment information are governed by our reliable data protection system. Please send the list of documents to [email protected] and write down your login as the email subject.
If you have any questions, we will be happy to help you by Live Chat or Email. [email protected]

Almost same email and they didnt respond that bank screenshot problem. They accepted i think my driver license atleast but not selfie. There was more emails to them but they dont respond any of those. 

i asked this too after that reply:

I hope now that you guys answer me. so there is a really big problem now.

first problem: i dont have address details on my Nordea netbank. i
have delivered that screenshot without street addresses because that
is best what i can get from my netbank.

second problem: that selfie. i dont understand what was wrong with
that? explain me please.

i dont know is there other verification method but i hope there is. 

So what i can do with this? should i wait response? 

Hi kekkuli,

Thanks for bringing this to our attention. We'll notify the casino rep and see if there is any other document that you can provide instead of the bank statement they ask for. Please private message me your casino username and email address you used for the registration. 

hi they need screenshot from bank with address. my bank doesnt have that but i can get bank statements with address and bank logos. they already have that bank statement from me but seems like they dont approve that. i dont like this. but yes i will send you private message and i will reply to this thread  when i have email from them ( hoping tomorrow).

We received your account details and notified the rep. Hope they'll find some solution and verify your documents. We'll keep you posted. 

Hi!

just send them another email :

Hi!

So what do we do with that bank screenshot problem? Can I take a
screenshot from my bank statement and send that and write it down to
email those details? I have asked two times now from my bank where I
can see address information. They told me (on phone) that Nordea
netbank doesn't have address details. only bank statements have that
and that contains iban, bic, address details and bank logos. So tell me what i can do
here?

i hope they see this email. i have now contacted two times my bank and they have told me (on phone) that i cant get my address details from netbank. I can only get address details from bank statements and some reason they dont approve those. i also contacted my bank through netbank sending them message asking this same question. i asked answer english and finnish. dont have answer yet but i will tell if i got answer

Hi kekkuli,

Please wait until the casino rep answers back. We asked them the same question and I hope they will find a solution to this issue and you could verify the account successfully. We'll keep you posted. 

Hi!

So i got just email from burningbet.com and my account is now verified. Already have received first withdrawal to my bank account so everything is good now. Thanks for help!

Awesome. Glad to hear that. Congrats! 

as soon they pay you close your acount immidiatly.casinos doing this their intention is bad .i quess you deposited many times without any hassle and now you want to get paid they stand on their heels.i dont think casinos have the right doing this .just another tactieks to delay payment or force you to play your winnings away.casino who wants too pay can do this in 30 minutes.

Hello i recently signed up for dozen spins casino and using the 2nd deposit bonus after completing my wager i have 2400 eur in withdrawable balance
I submitted my 1st withdrawal request of 400 euros which is the max daily limit on 28/10
in the same day after i asked a livechat agent i had a mail from the finance team which was about my verification in order to withdraw
i used skrill so i was asked about passport/id photo selfie with me holding my passport/id and dozenspins in the background and a screenshot of my skrill account
i sent the documents almost immediatelly but since then there is 0 response from the finance team and i only get promotional emails from dozenspins
when i contact livechat agents they tell me that it is only finance team responsibility to verify my account
It never took me so much time to get verified by an online casino and the fact that i am getting no response is a bad experience for me
and a livechat agent once told me that it wouldnt take more than a day to get verified

So can somebody help me to speed up the verification process?

thanks in advance

Sorry to hear that drmoker.

We'll receive your account details. The casino rep will be notified. 

thank you i hope the issue is going to be resolved 

Hello dear Drmoker!

I have requested information from KYC department regarding your login and verification procedure.
When registering you gave your personal information, but later you contacted us with the information that you other personal information.
For this reason, the KYC department had to do additional verification of your login.
Soon you will receive an e-mail for skype verification to make sure the account belongs to you.
This is to make sure that you are the owner of the account and not a third party.

All your withdrawal requests will be processed after full verification procedure.

If I can help you in any other way, please let me know.

i received an email today.

the email was about dozen spins requiring additional documents (skrill transactions of past 6 months and skrill deposit methods) 

i just sent the documents.

I didn't get any skype verification email

I hope everything works out 

received an email for skype verification as well 

i just sent my skype username to dozen spins support email

i got in a call with dozenspins casino support and i answered all the questions

i hope everything works well

That's great news. Please keep us posted. Hope it will be sorted out soon. 

My account is verified now.

I just got a mail 

One hour after the Skype call 

I hope I start receiving my withdrawals now 

Thank you lcg and mellisa for your help 

That's great news, drmoker. Glad it has been sorted and we could assist.

Congrats! 

I received a withdrawal yesterday 

Today I didn't get one 

I will update when I have all my 6 withdrawals 

Thanks 

Awesome. Please keep us posted. 

Hello I am reopening the thread as I have only received one 400€ and one 200€ withdrawal

I have yet to receive 1000€ in withdrawals and it has been more than a week 

Please dozen spins start processing my withdrawals

Thanks for the update, drmoker. We'll check with the rep when you can expect your withdrawal. 

Dear drmoker,

All your withdrawal requests were processed according to the rules of the project.
At the moment you do not have any funds on your account and there are no requests for withdrawal as well.

If you still have any difficulties be sure to let me know.

1. On Saturday, I made about 10 deposits to your casino and put $ 200 on withdrawal according to the rules of your project, withdrawal to electronic wallets takes 24 hours. Why are you violating deadlines? And an even bigger request is to write in letters about the bonuses that you send their conditions why is there no information about the x70 car for a bonus? When you send an email about the bonus of 60 free spins, why is there no information that the spins are credited in a few days.

We have just requested the verification of 2 payment systems. But for some reason, when I uploaded some of the documents to them, they did not accept them. And they asked them just now

Hello Yakov,

Could you please private message me your casino username and we'll notify the Casino Representative.

Hello Yakov,

Thanks for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear Yakov,
After reading your complaint in detail, I would like to clarify a few points.

1. Because you have made deposits with new payment methods you were asked to verify them, as I see you have not yet sent these documents. (kyc department is waiting for documents from you).
If the account is verified, the withdrawal takes no more than 24 hours.

2. You can read all the terms of promotions in the "promotions" section, as well as at any time in the live chat 24/7, as well as by e-mail [email protected].
This data is always in the public domain and is not hidden from the customers.
Standard Wager on bonuses is (deposit + bonus)x35.
Different bonuses have different Wager and you can always clarify the conditions of any bonus received.

3. Also in the rules of the project is available all information regarding free spins:
Paragraph of the rules: 5. If the number of free spins exceeds 60, they are credited in 2 stages, with the difference in 24 hours after the bonus activation.


If you have any questions or difficulties, we are happy to help.

Paid out

Hello Yakov,

Glad to hear that. Thanks for letting us know!

SCAM!!

My account was already verified. I requested withdrawal via bank transfer.

I got an email requesting a lot of documents. One of them selfie with ID with burningbet site in the background

Also screenshot from my mobilebank that doesnt alow to take screenshots. Its not even mandatory for me to have mobile bank. I paid via visa card. 

They make it as hard as possible for players to withdraw.

Im just waiting what they will request next and what excuse they will find.

I sent all requested documents days ago still no payment.

Disgrace of a bookmaker. Spend your money elsewhere.

Hello Bb11777,

Can you tell us please first which Casino do you have a problem with?

If you want any assistance from our side please send us your Casino Username via private message and we will reach out to Casino Representative in order to help you.

Hello Bb11777,

Do you have any updates?

Hello Bb11777,

If you need our assistance please answer on our questions regarding your issue. 

Send us your Casino Username via private message so we can help you.

We will be closing this complaint due to inactivity of submitter.

Hi all!

Is there still active rep for Winlegends-casino? I have an bonus-related issue there and would need some help with that

Hi punakontti,

Could you please send us your Casino Username via private message and we will reach out to Casino Rep and inform him if it's possible to get back to you here on the forum to help you with this issue?

Thank you.

Hi punakontti,

Thanks for sharing your account details. We will ping Casino Rep in order to help you.

Keep an eye on this thread for any updates.

Thank you.

Hi punakontti,

We still haven't got any response from their side. We will send them a reminder in hopes that we can be provided with some useful information.

Keep an eye on this thread.

Thank you.

Yes, thank you!

Hi punakontti,

Unfortunately, we haven't received any response from Winlegends Casino and  we are prevented from helping you with this matter.

We did our best to reach out to them but unsuccessful.

Thank you for understanding.

Dear punakontti,

Your complaint has been examined in detail by the administration of the casino.
When making a deposit you were not selected bonus on your deposit of 25EUR.
We inform you that the casino is loyal to all players and as a loyalty bonus of 250% was successfully credited to your account.
You can activate your bonus in your profile.

Best regards.

Thank you! Problem solved, im happy!

Hello punakontti,

We are glad to hear that your issue has been solved.

We will mark this case as resolved.