DozenSpins Casino, AllReels Casino, Stelario, BurningBet Casino, Winstoria Casino, Icebet Casino, WinLegends Casino, SmokAce Casino Support and Complaints Thread

Hello hemmula,

So glad to hear that!

Enjoy your winnings! 

We will finally mark this complaint Resolved.

If you do not receive the remaining $250 in time, we will Reopen it.

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kyc wasnent the issue I had received this email ( above picture kyc verfied ) before i had gotten the email (below) which jsut make me wonder was i being accused of something but your right they probaly just want to take all the time in the world but 3- 14 days is a little much but I can wait no problem there long as im not being accused of cheating somehow. dont like being accussed of something I hadent done lol thank you for the info.  https://a1.jswqzs.com/system/forem/attach_files/attachments/000/422/000/converted/screenshot-736.png

Hello Slotgod204,

I am confident that everything will be fine; don't feel accused, and save yourself from worry. Simply be patient until the time period specified has passed and you have received their response. 

Dear HEMMULA,

We inform you that the verification of your account has been completed by the risk department of our casino.

2024-03-06 11:40:09 UTC +0 You have been notified that your payment has been successfully made in the amount of 500 EUR.
You also submitted another request for withdrawal of funds in the amount of 250 EUR.

These withdrawal requests are processed on an individual schedule, by the rules:

9.2. The finance department has the right to determine its own payment and withdrawal terms, as well as the maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process.

You can also always request a customized payment schedule by contacting [email protected].

All actions regarding your account are carried out strictly within the framework of the rules of our project.

Sincerely,
Winlegends Casino Risk Department.

Dear Slotgod204,

We provide information regarding your complaint.

We inform you that your gaming session has been transferred for additional verification, of which you were notified on 2024-03-05 12:15:02 at your email address linked to your casino account.

We would like to inform you that additional verification of your account was carried out according to the following rules:

2.4.1 The finance department may delay the processing of a withdrawal request due to additional verification.

Unfortunately, the casino cannot influence the speed at which the gaming provider checks your gaming session.

As soon as your gaming session is verified by the provider, you will receive a notification via email linked to your casino account, after which your withdrawal requests will be processed in accordance with the casino rules.

We inform you that all actions in relation to your account have been and will be performed strictly in accordance with the current rules of our casino, which you agreed to when registering your account.

Sincerely,
Smokace Casino Risk Department.

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Well that didnt take long at all not even close to what they had mentioned guess I panicked to soon that you for talking me down out of the worrie we shall see how long this last step takes and then I shall have to go leave them a positive review for panicking so sooon cause 3 days isnt that long at all counting on how long this last step will take of course but it has been goin smoothly so far jsut kinda urked me thinking i was being accused. 

Hello Slotgod204,

Thanks for the update! We are glad you have received the response from the casino you were expecting.

Keep us posted.

Hello Slotgod204,

Any updates?

Hello Slotgod204,

We will close this complaint and consider it Resolved.

If you reply and state otherwise, we will Reopen it.