CLOSED: SlotoCash, Desert Nights, Miami Club, Box24, Black Diamond, Spartan Slots, Uptown Aces, Fair Go, Uptown Pokies

What happened? Don't understand fully?

500 cash out from 20 free chip , denied for betting over 10 bucks bet.

Hi elim30,

We'll ask the Casino Rep to look into your account. Keep an eye on this thread for the updates. 

Hi Elim30, 

I will be happy to check this for you and will reply as soon as I can. 

Mr Sloto 

Hi Elim30, 

I'm sorry, but nothing can be done. The max $10 is explicitly stated in the bonus Terms & Conditions

In the interests of fair gaming, there are limits on the maximum bet sizes you can place during the playthrough of any bonus including cashback offers (10 being the maximum unless SPECIFICALLY stated otherwise). Betting above $10 during a bonus playthrough will result in any promotion winnings voided.

Mr Sloto 

I closed my account , being a good depositor. Thanks anyway. 

Elim

I can not play in Red Stag,  someone else had problems today or am I the only one because the problem is my computer?

Hi doroty, 

Please private message me your casino username if you still have issues playing at Red Stag casino. What is the error message that you received? 

Hi Doroty, 

I am not aware of any issues. If the problem persists please contact me via PM! 

Mr Sloto 

PLEASE EVERYBODY WHO HAS DEPOSITED AT FAIR GO CASINO -CHECK YOUR BANK STATEMENTS PROPERLY. I HAVE JUST FOUND MULTIPLE DUPLIACTED TRANSACTIONS WHERE I WAS CHARGED TWICE FOR EG. $20 OF JUNE O3 AT 12:OOam TWO TIMES.. NOW CORRECT ME IF IM WRONG BUT ITS NOT POSSIBLE TO PROCESS 2 TRANSACTIONS IN THE SAME MINUTE. NOW IM BEING AVOIDED BY THE CASINO AND THEY CONTINUE TO TELL ME THERE IS NO MANAGER AVAILABLE OR ANYBODY FROM THE RELEVANT DEPT. I HAVE JUST BEGUN TO GO THROUGH MY BANK STATEMENTS AND IM HORRIFED TO FIND SEVERAL OF THESE INSTANCES.

Hi Louise Tsikis, 

Please private message me your casino username so that we can ask the casino rep to look into your account. 

Hi Louise Tsikis, 

Please PM your casino username. 

Mr Sloto

Hello,

My account in Red Stag casino has been closed. The online chat couldn't tell me why. I suppose it's because this casino doesn't accept french players anymore, but I would like to be sure and to have some explanations about this... The online chat also told me there was a note for a 100$ BTC refund (I was waiting for a 100$ withdrawal and I will receive it according to the online chat). It's OK for me if they don't accept french players anymore because I am used to this problem but they could at least send me an email about that...

I received right now an email for the payment of my 100$ which has been processed... but the email doesn't say anything about my account and why it has been suddenly closed...

Hi laurentr3865,

We've informed the Casino Rep about  your inquiry. Keep an eye on this thread for the updates. 

Hi Laurentr3865,

Can you please PM me your username?

Mr Sloto

Hi I am from Thailand and I have account on uptownaces.eu.
I registered May 2019, deposited and played some games and them won amount of 5957 usd.
This is my first payout so I email proof of and and proof of bill to [email protected].
They also asked for account verification form, which I signed and also emailed to them.
They approved my documents and verified my account.
They paid me 1000 usd and after a week I requested new payout of 1000 usd.
But later on I cannot login to my account so I tried live support and told me : "Unfortunately, your account has been closed, due to not passing the casino's security filters. This may have been a result of some issues with another online merchant." which I do not understand.
So I emailed support and told them about it but they did not reply.
My account is verified and I still have pending 1000 usd payout and acsino balance 3957 usd.

Hi nongsong,

Please send me your casino username in PM inbox so that we can ask The Casino Rep to look into your account. 

Hi nongsong, 

Your account info has been sent to The Casino Rep. Keep an eye on this thread for the updates. 

Hi Nongsong, 

I'm afraid your account has been deemed fraudulent by our Risk department and no further money will be processed. 

Mr Sloto

Why is it fraudulent? I was never give any explanation at all.

This seems fishy. I feel reluctant to play on any casino in this group after reading this. This should be cleared up in an email or a private message.

Hi, 

This is isn't the appropriate place to post specific details regarding this fraud case. 

But I do wish to say that the player in question was informed of this decision and it was made according to the clear T&Cs of the affiliate program.

I am in contact with Tania (moderator regarding the issue) and I believe she can vouch for our decision. 

We are an extremely fair casino to our customers BlackjackLover, and if you get the chance I hope you will enjoy a few rounds at our tables. 

Mr Sloto

As The Casino Rep mentioned, the player has been contacted directly and the situation regarding fraudulent account has already been explained to him. 

@nongsong

We have also been provided with all the necessary details that confirm casino's claims and decision.
Therefore, we consider this case Closed. 

Thank you for the information. I understand that you can't disclose specific details.

Thank you for the confirmation. It's clear now.

   I have deposited at Uptown Aces and slotocash and fairgo for a while. I've never won until this year . I have won two different times 1500 on uptown and 600 fairgo. Now those casinos won't let me get any coupons . I mean I can get really crappy coupons. I asked why and they said it's because I'm a winner now even though I deposited hundreds of times I never won anything. This was my first time. I don't understand this policy. They want to lose me as a customer. I am being punished for withdrawing? It is completely ignorant to me that they would rather me go to a different casino than give me the same coupons as everyone else receives!! So thats what I will do! I will go to the ones that have better coupons. I have withdrew at Intertops and Lincoln and was not punished for doing so, So goodbye Fairgo and uptown aces! This policy of punishing your customers for withdrawing just cost you alot more than the withdraw!!!

Miami Club Casino how long is pending time..Now my 150$ Neteller withdrawal is pending about 3 days?

Hi piepox8, 

please send me your casino username in PM inbox and we'll ask the casino rep to advise on the status of your withdrawal request. 

Ok thanks

@piepox8 - Your account info has been sent to the casino. Keep you posted.

Ok this Miami Club Casino take my all winning 520$ my account and not pay anything..I understand that they take 370$ because max cash out no deposit bonus is 150$ yes but this casino take ALL MONEY because last 3 month i havent make any deposit Miami Club casino ..The past i make many deposit but not last 3 months..

Dont understand that somekind sick joke? This casino put my account no deposit birthday bonus but i cant WITHDRAWAL NOTHING. ??!

And now they say that bonus not come automatically my account that i enter coupon code that i get that bonus..Dont know why they lie to me this bonus is my account when i login in..I not put any coupun code..

That what they say and there is screen shot email..

Dear Mikko,

Thank you for responding to our e-mail.

Please bear in mind that bonuses are not automatically  credited to customer's account,  but is claimed by the customer through the cashier when entering a coupon code.

Should you require further assistance,  please do not hesitate to contact us.

Sincerely,

Niekola

Payments Team

Desiree

Customer Support

Give us feedback.
Contact us via LiveChat
[email protected]
Toll-Free: 1 888 49 29 311
Phone: 1 657 208 5476

Hi piepox8, 

The Casino Rep confirmed that they are looking into your case. Please wait for an update. Keep you posted. 

Ok they give birthday bonus for eligible accounts.. And they give me a birthday bonus but Miami Club casino NOT pay my winnings ?  Is that somekind playmoney or what ..I waggering bonus , but this casino take my money and i cant withdrawal nothing.. I know that i not play that kind casino anymore.. And i recommend everybody who read that case thing is that good and trustfull casino..I think this not.

Hi Piepox 8,

An e-mail was sent with an update regarding your Miami Club payment request. 

Unfortunately, the payout has been denied at this point, due to the following condition: 

'Players who claim a free bonus who have not purchased credits in the three months prior to the bonus being claimed will not be permitted to withdraw any funds from the casino.'

Your last deposit was made on 2019-04-17 which means you're not eligible to make a withdraw from the bonus funds received on 2019-09-09. 

I hope that clears up your payments issue and I wish you great fortunes where-ever you decide to play, whether at our tables and slots or somewhere else. 

Best, 

Ms Sloto

I dont ask any birthday bonus i dont put any bonus code to casher.. This casino put 25$ no deposit bonus my casino account.. I didint  know that is somekind joke? I cant play that bonus..

Ok now i clossed this "casino" account and hope also to other this casinos group casinos is clossed..

Good job Miami Club

I trying clossed my Miami Club casino account but email no answer and casino account is still oppend..Very stranger..

Hi piepox8, 

We've asked the Casino Rep for an update. Keep you posted. 

Slotocash doesn't want me to pay my  $100, I deposited $25 or $20 and started to play tourney. After that when I had $15 on my balance I redeem a coupon code of $20 that casino offered to me. And played with this bonus. I lost this $20 and continue playing in the tourney with MY OWN MONEY! I won some cash! And casino stole my deposit and my winnings!

Also, I received a magazine with a promotion code but at this time my balance was 0. I redeemed $30 after I answered the questions! I didn't win anything just played for fun. And tell me now why you are saying that I didn't deposit anything? Why do you offer any coupons to your players if I can't withdraw anything? What is the difference If played this $15 in the tourney firstly and redeemed this bonus after? Because I didn't cash out from the free bonus I tried to cashout from the tourneys. And in the T&C it is written that I can withdraw up to $1000 if I played with my own money! Why you stole my deposit?

Account name: Alexa333

Dear Alexandra,

Thank you for your patience regarding your payout of $70 via Skrill.

Unfortunately, this payout was denied as you have used consecutive free bonuses without making any deposits.

Please refer to our Terms & Conditions:

Customers cannot redeem multiple free bonuses/free spins offer consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.

Please also note the following rule:

Promotion cannot be used in conjunction with any other promotional offer or existing account balance. If you happen to redeem bonuses on top of an existing playable balance, any winnings will be voided and original deposit reimbursed in your account.

We have denied your payout and voided your winnings and your bonus.

Should you require any further information or assistance, please feel free to contact us.

Hi Alexa333, 

We'll ask the casino rep to look into your case. Keep you posted. 

Hello just have a question . I sent in my verification documents a week or so ago for uptown and was verified and now I sent my documents to sloto for verification just wondered why it would take so long to verify at another of the group of casinos if was already verified in one of them. No complaints just wondering.

                 Kind regards

                              Tjb072003

Hi Tjb072003, 

We'll ask the Casino Rep to check what happened. Keep you posted. 

Hi Tjb072003, 

It's a security precaution in order to protect you. I know sending docs can be a bit annoying, but imagine if someone had used your details to open a new account, by requesting documents again we're able to ensure no fraud can occur. 

I hope that answers your question :) 

Best, 

Mr Sloto 

Thanks but not really. I understand why documents are required. I was asking if one was already a verified member of one of the casinos in that group that I thought the process would be faster to be verified at another of the casinos in that same group. I'm assuming there all connected and share information. All the emails I get are from the same casino host of sloto and uptown..My apologies I dont mean to be a pain.thanks again for the prompt response

Kind regards 

Hello just wanted to give an update as I'm still waiting for account to be verified as I stated earlier in this post  They said allow up to 2 business days yesterday would be the 3rd  And I cant even request the withdrawl yet because it's not verified  so that's going to drag on even longer. I dont know if I'm just being paranoid but I've had nightmarish dealings with some other casinos in the past and I start to get nervous when the time frames I'm given pass by because that's how the nightmare normally begins. 

Hi Tjb072003, 

we'll check with the Casino Rep what happened. Keep you posted. 

Thank you Tania 

Hi Tjb072003,

Your account is verified. Apologies that it took a bit longer than usual. Wishing you continued luck at our slots and tables. 

Best, 

Mr Sloto 

Hi Sloto 

My account is still being verified and it's already 5 days

I cannot withdraw or deposit 

Hi MayweatherF001, 

please private message me your casino username so that we can ask the Casino Rep for assistance.