CLOSED: SlotoCash, Desert Nights, Miami Club, Box24, Black Diamond, Spartan Slots, Uptown Aces, Fair Go, Uptown Pokies

Soon after spending 11 days to verify the account and pay my winnings ... canceled ... claiming FRAUD and hours later send an email saying that my documents were approved ... a joke this group of casino ..

It is your responsiblity to read casino T&Cs.

Zuga, I read ... and Brazil hand was like restricted parents ... that changed this week ... I made my account 12 days ago ... so Brazil was not restricted on that date.

Hello. Mr Sloto

I'm Brazilian and I confess I'm very sad about this., is this prohibited to receive a bonus or open one account? Yes, there is a group of dishonest people but they are not all. What kind of fraud was committed? Please tell me, maybe I can help get this over with.

There are places that can hopefully help with your issue Maysa SIlva. Google search or pm me. If what you say is true, not saying it is not, i feel you should get your money. If a rule is put in place after a win then what ever rule was there before the win should be the one used. I have seen a similar situation happen to a player where the casino put in place a rule after his win and then tried to make the player abide by the new rule. Just because you live in a country where fraudelent players are does not mean you are one. I live in an area where a lot of hipstars are, doesn't mean im hip though. 

hi

I'm Brazilian and I confess I'm very sad about this .. I also know that Sloto cash is a big casino and I want to open an account, I'm glad I banned the bonus and not opening an account, , It is good to analyze carefully since most of the fraud is committed by a small group of people

I'm Brazilian and I'm ashamed of these damn frauds that foul the name of Brazilian players.

Every country has fraud my friend. The USA is full of it. 

 Summarizing I earned 378 dollars by adding slotocash + uptown aces ... the 2 bills with the approved documents ... and deny me pay ... remembering I won before placing the restriction

in my opinion, the country is restricted because there is no profit from BR players, after all, there is not enough rich people to lose money? thats why US and UK players give so much money for casinos, sadly for the casinos, it is not something easy to get, the authorization required might be very difficult to get. Well, those poor countries dont have a chance to be in the list. :)

I have a friend waiting until today the withdraw for this no deposit bonus, and this bonus sux btw, max $50 withdraw of winnings, so i can conclude it have nothing to do with "fraud ring". ( his withdraw was made several months ago), a very very long time, and the money was refused. :D this is a proof, "fraud ring" is just another excuse.

Even because my account was verified as it can verify the ... business that I won in the 3 casinos of the group: SlotoCash, Uptown Aces and BlackDiamond a Total of 478 Dollars ... there they decided to change the T & C and to withdraw all the gains that the players Of Brazil won before the change and they had not paid yet ... but I still believe that their time corrects that shame and move on like a serious group of casinos that is ...
 

serious group? they could be old, but they are not a good company, their policy is predatory.

Mr. sloto,

Can sloto cash casino please consider allowing me to play the April sloto magazine tournament.I will make a deposit of $50 or more If that is needed.Username at casino is griffin47.

dear M sloto

Regardless of whether your answer is negative or positive, I would be happy to hear what you think of all this

I was directed to open an account here where I could get in touch with a person who helps in solving problems,...I contacted live help to ask for help on a bonus code that did not work. The person Answered that that my account was not entitled to the
free casino bonus.... However, as a gesture of goodwill she could add Manually
in my account $ 40 to trial the casino And could cash out a maximum
of $ 200....Really after reading the terms of the casino i see that
really players from Brazil can not receive free bonuses no deposit
The casino opened an exception and gave me the bonus even knowing that my account was not entitled,,,I was instructed to send the document and, after approval, I requested a withdrawal,,Today I received an email informing that my payment was declined because my country could not receive a bonus without deposit..

The person who gave me the bonus told me: '' your account is not eligible to receive bonus more as a gesture of good will I will add in your account $ 40 ''

Example: if I work in a casino and I know that certain account can not receive bonuses according to casino terms & conditions and even then I add a courtesy bonus manually, is not it fair that this person is entitled to the withdrawal?

She told me that it was an exception on the part of the casino and she even add the bonus on my account

thanks

marlicia

The payment was declined this morning

on my account it wasnt eligible for a bonus received on my email(i dont have word to describe this)

after asking on support they gave the first part of the bonus, but when i tried to get the second and third part, guess what?

denied.

That are so many complaints to make about this group, it is unbelievable.

Hi marlicia imaru we're waiting for the casino rep to answer your message. We've forwarded him your post. 

hi MelissN

I have no hope of receiving this money because there is a great lack of interest in analyzing my case, anyway I would be happy to hear an answer from them.

I'm sure they are going to revise your case and provide you with the right answer. 

Hi Maysa SIlva,

Thank you for choosing SlotoCash and Uptown Aces Casinos! Your payouts have already been processed. Many congratulations on your winnings.

Mr. Sloto

Hi Mr. Sloto

please, is possible you help me in my case??

my username: licia22

thanks

Hi Mr, sloto

Have you heard of fair play? I believe it's a waste of time trying to prove something to people who are not interested in what I have to say, , if you could analyze my case with affection you could see that I'm right,,Maybe you think you're doing the right thing, but it sure is not,,I hope that in the future you can be fair to other people.

goodbye

Marlicia Imaru

Hi marlicia imaru, Thanks for bringing this to our attention. We're looking into it and will get back to you within 2 business days. Mr. Sloto

hi

The email below shows a great lack of interest. the person not even analyzed the case ...my account is in uptown aces .. not slotocash, the money was voided from my account for that reason there is nothing...She should read the conversation in which I received the bonus.. what she read was just a complaint .

Dear Marlicia ,

Thank you for making us your gaming choice!

I checked the chat conversation and I could not see that my colleague promised you to receive the withdrawal. He meant that you try to request it and that our relevant department will make a decision whether the money could be paid or not. Also, there was no money in the account to be withdrawn.

We invite you to come and Chat with us to find out our hottest games and to stay updated on our exciting promotions!

Should you require any further information or assistance, please feel free to contact us anytime. 

Enjoy playing in the casino!

Best regards,

Carl 
Slotocash  Casino Support

This makes me extremely sad,

she did not see that the money was canceled ???

Why did not she look at the date the bonus was awarded???

She read the wrong conversation, this conversation she read was just a complaint about the cancellation of my money where the clerk said that the case would be analyzed

I talked to Dan in live chat and he told me I was frustrated, I'm not frustrated I'm angry he told me that even though the bonus was granted as a gesture of goodwill, management had the right to deny my payment,,They should examine their own conscience and honor what was promised by the attendant. This is a matter of morality and good principles.If she said that I was not entitled to the bonus and said on behalf of the casino that it would give me 40 $ to play with maximum cash out $ 200 .Because the casino does not honor the word of its own Attendant that speaks in his name?,,,If it was a mistake I would understand and forgive ... the problem is that she knew about the terms & conditions and made it clear that the bonus was not allowed for my account,..She could just deny me the bonus and would have avoided all this confusion

Yes, the customer agent should do that, but if it is stated in the t&c that you are not eligible for the bonus then there's nothing more you can do about it. If their department made that decision then I think it can hardly be changed. We are waiting for the casino rep to reply to your comments. Let's see what they have to say.  

Hi marlicia imaru

Your payout is being processed today and you'll get an email with all of the information. Many congratulations on your winnings.

Mr. Sloto

Hi Mr sloto

I was surprised to receive the money today,I honestly had given up,I was happy to hear that management reviewed my case and acted professionally,This shows that we are dealing with a very serious and fair casino,,I'll add uptown aces on my list of favorite casinos and play in the next few months and try to win something great

thanks

Play at your own risk. A rep was giving false info and when i called her out on her own lies, that i couldnt claim my free chip even though my last transaction was a deposit, she had my account restricted. Between depositing errors, emails with bonus codes that werent "valid" for my account and the rude reps I deleted my account. And for Gods sake if no one can redeem code 200aladdin200 just get rid of it.

Hi Brandi McTavern Brown,

Thank you for your feedback and message, please can I get your username so I can investigate?

Mr Sloto

sigh...

This is a general observation, and not so much directed at this casino group-- but at the casino community as a whole. 

There is no way that the person listed in 3rd place on the leader board has escaped the attention of casino staff or other players. This is not the least bit funny.  Not only is this morally wrong, it is against the law. It is not a stretch to make the assumption that this person is either a victim or an abuser. This should be reported to the authorities immediately.  

This customer rep was super!  

*****Sorry.. my attachment did not post...Adding a pasted version ****

faceMI0713858865
key11ska

I have an issue with the user name of the player listed in third place in the daily winner tournament. I can send a screenshot if you like... but I will not repeat it... it is that offensive.
account_boxScott
Thank you for contacting Miami Club Casino Support, my name is Scott.
I would need your name and email address please?
faceMI0713858865
hello scott
key11ska [email protected]
account_boxScott
Your name please?
faceMI0713858865
kelly eisenbarth
account_boxScott
Hello Kelly
faceMI0713858865
hi
account_boxScott
Im going to check on that right away.
What is the tournaemnt you are playing on?
faceMI0713858865
Thank you very much!
account_boxScott
Could you let us know what the name is?
faceMI0713858865
it is the very first tournament on the list... the daily winner "living the life"
account_boxScott
I will look now...
faceMI0713858865
ty
account_boxScott
Ah yes I see the name thats not acceptable.
We will stop that asap.
Thanks for letting us know
I will add a $5 comp for you :)
faceMI0713858865
Awesome. Do you have a proceedure in place to report this to authorities?
account_boxScott
We will definately report this yes.
faceMI0713858865
Just curious... because it is against the law. i dont mean to put your feet to the fire... but this is very serious!
thank you so much!
you have a great day!
account_boxScott
We will deal with this.
Have a good day :)
faceMI0713858865
A++

*****************************************************

I felt the need to post this to call attention to situations like this and  to encourage others to do the right thing!

The casino rep is going to be notified. Keep you updated. 

Hi princejuju, I have sent you a Private Message with further details about this case. Mr. Sloto

Hi Sloto....

Thought I could withdraw and receive a check once a week. 

Requested withdrawal on Aug. 26 and received my check on 31st. Requested withdrawal on Sept 3rd. Got an email stating it will be processed the 12th of Sept. Am I missing something? In the cashier; it let me withdraw. TY. 

Could you please PM me your casino username?

Thank you.

Thanks. Sent you a PM:)

Thanks. The casino rep has been notified. Keep an eye on the forum topic. 

Thought I would of heard something by now. Now long does it usually take for an answer. Thanks.

They are usually responsive. We've already sent them two reminders. We'll keep on contacting them. Keep you updated. 

Ya know! Forget about it.  The 12th is comiing soon. AND I have better things to worry about:) Mom is in FL...crazy(:

Hi kathy.anderson, I apologize for the delay in getting back to you. I've sent you a Private Message with details about this situation. Mr. Sloto

i've been depositing with miami club casino for years now....but now if i deposited 50.00 my visa card is charge 52.90 plus the .50 transaction fee.  can someone explain this to me 

Hi kissmeluck,

Could you please provide your account number for me to check into this further?

Mr. Sloto

Hey Sloto, I got a serious problem here, I was playing Uptown Aces today and I didn't get paid out my winnings, anytime I'd place a bet the result wouldn't sync up with my balance properly or at all. A lot of winning spins went completely unnoticed on the balance  and a couple times even when I had a win it would instead of being credited I got debited.I wasn't worried because it always balances itself out in the end (or at least so I thought but after closer look it did not at all.

I brought this up to livechat staff who just told me to hang tight for a while and then (surprised I was still there) told me to "rest assured because she checked my account thoroughly and there was no discrepancies. " I asked for a copy of my game log she promised it would come soon but it hasn't yet it's been a few hours.

I'm getting a message saying none of the staff members, are online but you can leave your messages, or I get someone new and as soon I explain my situation it's radio silence.

You can see the last couple Popinata spins I had , wins either not credited and then one actually debited.

Playing Dragonorb, towards the end, I do my spin and my balance goes down 10 cents from 1.16$ to 1.06$ and I watch the spin, bam won 35 cents but instead of my balance going up it goes down (on a win) from 1.06$ to 0.86$.

Those are small potatoes to the real issue at hand though, I had a very epic run on Cash Bandids 2 doing 6.25$ spins but I saw a lot of BIG WINS with rows full of Wilds but they weren't getting counted towards my balance, my balance kept going down and down 6.25$ at a time even though I'm winning!

Please help me out here I am beyond choked and that's an understatement.

From what I saw I'm out a couple grand at least.

Please let me know how to proceed with this matter

:'(  

HI Michal Kaczmarek,

Sorry to hear about your problem and thanks for the detailed explanation. Please PM me your casino username so Mr Sloto can look into it and tell us what the problem is. 

I did, what's an ETA on when I can expect to hear back ?

Should I file a complaint with AskGamblers?

No, its counter productive making two sites work on one complaint. Please be patient and the rep will get back to you when he is back in the office.

Okay, then I wait.

Please do! The another reminder has been sent. Hope they're gonna reply soon.

Thank you for the understanding. 

Hi Michal Kaczmarek,

Let me check into the situation.

Mr. Sloto