Crypto Loko/Punt Crypto Support and Complaints Thread

Greetings TaylorLH,

We have reviewed the situation and the withdrawal will need to processed manually which means it takes a bit longer as it's not automated. We have been assured payment is pending and you should see it in your wallet before too long, perhaps by end of day.

Best wishes,

Crypto Loko

I took the required steps for a withdrawal. I input the amount desired, in which they accepted. Now the withdrawal showed pending for a few moments until it showed approved. 126$ was the amount I withdrew from my account, why is it that I only received 58$ of the 126$ amount? It shows on my account two separate withdraw requests and approvals, so can someone please explain to me as to why this has happened as well as how to receive the rest of my already approved and deducted amount of 126$.

What does a manager withdrawal request mean?

Hello Dyllinedward,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you for your cooperation.

Berks and Lucky - thanks for the update on my prior inquiry. It was cleared fine as lucky mentioned.

berks - I sent you a pm but don't know if this is an issue or not, have a coindraw request at punt that's now 4 days in queue. I've never had a coindraw request go over 48 hours before (with almost all always processing at 24HRs) so wanted to check and just make sure there isn't a problem 

I know I've posted a couple of times lately, it could just be a product of playing regularly here and finding inconsistency now that I'm playing more. Things always get handled so no major concerns just more of checking in when things linger or get stuck 

Hello Dyllinedward,

Thanks for sharing your credentials with us. We will reach out to Casino Rep in order to help you with this issue.

Keep an eye on this thread.

Thank you.

Hello TaylorLH,

We will reach to Casino Rep to inquire about this delay, and we hope that it will be resolved as soon as possible.

Keep an eye on this thread.

Thank you.

Hey Berks/Lucky - still no movement or update today from my end. I've never had a coindraw request go into 5 days or longer before. chat support said it appeared okay and normal, but still wouldn't mind a check as it always prompts me that it will process in 24HRs and I've never seen it go over 48HR before.

If it's not too much trouble if someone could provide some general clarity on how it works that might help, i was told it's based on activity, but I'm fairly active both in frequency and deposit amounts so I'm not sure how it would sudden push my request into nearly a week to process.

it's not a fear of not getting processed eventually, it's more just having an understanding and consistency so I can reliably know and plan for withdrawals vs having random unexpected long waits  

Hello TaylorLH,

We really understand your situation, and we would like to solve this problem as soon as possible to make you more satisfied. We are still waiting for a response from the Casino, but we will send them a reminder to try to speed up the process. We may be waiting a little longer for an answer because of the Easter holidays, and we hope that they will be more up-to-date and fast from today.

Thank you for understanding.

Keep an eye on this thread.

Yes indeed,

Apologies all, we have been out of the office for the long weekend. Hope everyone had a delightful Easter. We'll see what we can do to get things moving for you TaylorLH. 

Best wishes,

Punt Crypto

Greetings everyone,

In answer to your question Dyllinedward a "manager withdrawal" is (generally speaking) non-cashable funds being removed from the closed system which can only be done at a managerial level, thus the term. In your case the maximum withdrawal amount on the free bonus you were cashing out on was $50. The non-cashable amount was removed and you were paid the maximum withdrawal amount (plus the refund of your account confirmation deposit). We hope this clarifies things.

Best wishes,

Crypto Loko

seems like the biggest issue anyone faces when it comes to online casinos is the payout process. it's sooooo easy to deposit. but to withdraw , that's where it's difficult. 

Greetings crobichaud,

Our automated Coindraw system is the bees knees and cuts processing times down to hours in most cases but sometimes for various reasons a withdrawal needs to be reviewed and processed manually. This can slow things down considerably and take some of the fun out of it for sure. Deposits suffer the same issues, the player just never sees that end because the casino honors the deposit immediately. The time and effort taken to actually collect the funds is similar. Great to hear from you!

Thanks for the update I see mine was approved finally. Appreciate it

Hello TaylorLH,

We are glad to hear that your issue has been resolved. 

We will mark this case as Resolved.

Just a quick note. I have played and won 50.00, which is the maximum allowed with the daily spins. The minimum to cashout withdrawal via Bitcoin is 100.00, and the minimum to cash out via Coindraw is 20.00.  However, because daily spins are a "no deposit bonus" Coindraw is not authorized. Please look into these requirements to withdraw winnings. 

Hello lcbwinnerr,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you.

This rings true depending on the casino you play.  I have learned through loss and error vs. Win and success which sites are beneficial to the quickest withdrawal process.  After years of playing with mostly failed withdrawal attempts and very few successful ones, I have kept and maintained a short and valuable list of places I play.

I assume as we are risking hard earned money that we as individual players due our due diligence. 

Luck to all!!

Jujuzakpr aka Julie

Hi Julie Nunnelly,

Thank you for sharing your experience with all the LCB members. Hope that you are not having any issues with the places where you play, so that you can enjoy your entertainment to the fullest. 

Wish you all the best! 

Hello lcbwinnerr,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Thank you.

We will be closing this complaint due to inactivity of the submitter.

my name is Laura Humphrey and I had a withdraw available balance of 50$ I deposited $10 like it asked me to about 20 mins after that I received a balance to my bitcoin wallet of $9 and change but haven't received the 50$ and it not in my acct on my ply balance anymore either I've emailed them many times no responses on my acct it says 10 deposited and manger approved and it says same for the $50 it been requested and manger approved but I haven't received anything yet 

Hi LauraNicole, 

Sorry to hear about your withdrawal issues. To begin the escalation process, could you kindly provide us with your Crypto Loko Casino username via private message inbox? Once we have received this information, we will reach out to Casino Representative and work towards a resolution.

Hi LauraNicole, 

We are still waiting for your credentials. Please send us via private message to be able to help you.

Thank you in advance.

Hi LauraNicole, 

We will be closing this complaint due to inactivity of submitter.

Hi i deposited at crypto Loko and I won and requested a withdrawal I have not received notice or anything it's just stuck on requested and that's that and I would like to know what's going on but I can't get a hold of live chat at all and I would like to know what is going on with my withdrawal thank you .P.S. I really do like the casino crypto Loco so I hope we can figure it out thank you

Hello edd4billy,

May we ask, has your account been verified before you requested a withdrawal?

According to their T&C:

18. Before a withdrawal can be processed, the player may be required to provide a government-issued photo ID and a clear selfie of themselves. We might also ask the player to verify their BTC crypto wallet address by making a small BTC deposit before any payout can be sent to said crypto wallet address. Crypto Loko reserves the right to request additional information to validate any of its users accounts.

I won $50 from a free spins coupon. Went thru verification, making the initial $10 verification deposit (I deposited $12). Afterwards, I requested the $50 cashout, and began playing the $12 deposit. I won $225 playing RTG777, so I cancelled my withdrawal for $50 and submitted a new one for $150. In my transactions it approves 2 payments, one "manager approved" for $91, and one for $59. I received the $59 in Bitcoin 72 hours later. After contacting live chat, I was informed that my coupon terms were still in effect for the $12 deposit, which is why my withdrawal had been altered to $59.

$50 - Coupon Max cashout 

$9 - my $12 deposit, minus fees

Now, I may be wrong, but doesn't a new fund action, such as my deposit, kill all previous bonus terms? Please let me know if I'm just wasting my time writing this. It's still an easy $47, so I'm not too mad, but I do think it was a petty move to take my winnings. My username on the site is ka********* and my email is mi**********. (It was assigned by Inclave.) 

​​​​​​Either way, thanks for taking the time to read my complaint. ​​​​​

Hello Michael King,

Thank you for sharing your experience with us. We will reach out to Casino Rep in order to help you with this issue.

Keep an eye on this thread for any updates.

Thank you.

Greetings all,

We had a look Michael King and the win was on your free welcome chip and carried a maximum cashout of $50, any funds associated with a coupon retain the associated rules until after approval of a requested withdrawal. Bonus funds are still bonus funds, they can be requested for re-deposit into the casino after approval for withdrawal however it would be a special request and as you see our Coindraw automated withdrawal system is quite fast. You'd need to catch it in time. :) The deposit in question is a verification deposit used for non-depositing players to verify their accounts, not a deposit for play. The funds can be used for casino play but are separate and should not be played with/on top of bonus funds or they will hold the rules of the bonus still in play (no fun!). Straight cash however, no rules. :)

We hope this clarifies things for you..

Best wishes,

Crypto Loko

Hey edd4billy,

We would be happy to have a look and assist if possible, please send your login details to Berks so we can locate your account.

Best wishes,

Crypto Loko

I had initiated the withdrawal with all of the bonus money before I started playing on the $12 deposit. The bonus funds were gone and the coupon was completed. I was playing on the $12 when I hit $225 on 777. I cancelled my withdrawal because your coindraw system is so slow, and started a new withdrawal that contained the deposit winnings. If you're gonna completely screw me, at least lube things up with a free chip or something, damn. Y'all know that money was legit. Just another unethical casino. Nothing new here. 

Hello Michael King,

Sorry to hear that you are encountering this kind of issue,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to speed up this withdrawal process?

Thank you.

Greetings all,

We were able to locate your account Michael and there must be some confusion. You were playing on a free welcome chip with a $50 maximum cashout. This is the maximum amount that can be withdrawn on these funds. Your $50 maximum withdrawal was approved and your $12 confirmation deposit was refunded with the payout on the 18th of May. Minus the transfer fee ($3) $59 in total was transferred to your Bitcoin account and has been confirmed delivered in Blockchain Explorer.

Supporting documentation has been forwarded to the LCB.org team for review.

Best wishes,

Crypto Loko

Hello Michael King,

As we got all the evidence regarding this case, we will mark this complaint as Resolved.

Has anyone had any luck on either one of these casinos ? I haven't really played them much yet 

You can mark it closed if you want to I don't care I'm not trying to get the money I know I won't get it. But I presented what happened as plainly and clearly as possible. If no one is able to grasp what I'm saying then that's a whole other issue. I had already initiated a withdrawal for my winnings from the $50 coupon. After I initiated that withdrawal for the coupon money I started playing on the deposit money. I won $100 and so I canceled my coupon withdrawal and initiated withdrawal for all the funds. If you all are too dense to grasp what I'm saying then I can't understand how you're running the casino anyway. But I'm not making this complaint to try to get the money. I'm just putting this in writing so that anyone else who decides to play here knows what type of people y'all are. That is all.

Hello Michael King,

Analyzing the whole situation, we have to inform you that the verification deposit is only a condition for you to be able to be paid for the no deposit bonus you used. It is not allowed to cancel the withdrawal and mix the funds with the verification deposit. As we received proof, the Casino acted correctly and paid out the correct amount of $50 from no deposit bonus + $12 ( - $3  transaction fee) verification deposit which is equal to $59. 

Will close this complaint and mark it as Resolved.

Withdrew funds on 5/18 but I read that they need 1 business day to approve so I figured it might not be until Monday which was fine. Then Monday came and it shows that my 275.00 payment was broken into 2 payments for 57.00 and 218.00. I received the 57.00 payment right away and it's now Thursday 5/25 and still no second payment and no answer from support...

username: mu******

Hello amy miner,

Thank you for reaching out to us and exporting your issue. 

We will reach out to Casino Rep in order to check what is happening with your second withdrawal.

Keep an eye on this thread for any updates.

Greetings all,

We had a look and it appears you have been paid out at the maximum withdrawable amount of $50 for the free bonus in play at the time of the win amy miner. That plus your account confirmation deposit ($10) minus fees ($3) equals the total paid out to you of $57. Unfortunately the remaining balance is not eligible for withdrawal and has been removed. We hope this clarifies things.

Supporting documentation has been forwarded to the LCB.org team for review.

Best wishes,

Crypto Loko

I'm not sure sure if this was just fluke or if this has become common. I've withdraw from crypto loko in the past and received my funds I'm a few hours. This passed request I did not get right away. After 24hrs passed I contacted support.  They reassure Me that I would recieve it within 72 hrs. I patiently waited. Sure enough around the 68 hr mark after my request was approved, I did get my money. Their excuse was congestion of the btc market. Ive never heard of any transfer taking that long regardless of "congestion". Just figured I would put my thoughts out to see if anyone else noticed similar problems withdraw from crypto loko recently. 

Hi cboyce585,

Please note that the stated cashout times for these brands are up to 72 hours. 

You did receive your withdrawal within the timeframe. Understandable waiting is not something we enjoy, but you did receive your withdrawal within 72 hours of requesting your withdrawal. 

You can see more useful details on the casino review pages,

Crypto Loko Casino

Punt Casino

Anyways, thanks for sharing your experience with us! 

In slot tournaments I received a small amount. Every time I tried to withdraw it was cancelled but I don't know what was the reason. So I separated the amount in 2 payment. The first get paid but the second amount full get paid for manager withdrawal. I don't know why it was slot tournaments winning not coupon.... 

I wrote them email 2 times in back than but just automatically emailed back, so I tried again in chat and there's they said its been paid. But the address it's not mine (what they wrote me in chat) and still if I look it up show's manager withdrawal. I wrote again email no response of course from April 20-23. 
now it's almost June and a few days ago I can't log in to my account. Live chat is not working or disappeared and no hopes for the email response, because if they care they respond anything to my emails before. 
anyome can help at least to solve the login issues? 
thank you 

Hello denise9507,

Thank you for reaching out to us. 

Could you please send us your Casino Username via private message so we can help you by contacting Casino Rep?

Thank you in advance.

Hello denise9507,

Thank you for sharing your account details with us. We will notify Nick in hopes that he will get back to us as soon as possible with the clarification.

Keep an eye on this thread for any updates.

Hello denise9507,

Casino Rep got back to us and clarified this case. He said that you've been banned due to VPN usage, which is not allowed according to their T&C.

We got all the proofs, and we will mark this case as Resolved.

Thank you for your understanding.

Hello I have an account at crypto loko . My names Bryce Duncan and my email on file is bryc****. I have trying to reach out to customer support for what feels like days about my pending withdrawal but only have received automated responses back. I'm starting to get a little impatient and hope this lack of communication changes on your end. Thank so much 

Hello Bduncan9413,

Welcome to LCB.

Thanks for reaching out to us.

May we ask you has your account been verified?

Is this the first time to request a withdrawal?

Hey Bduncan9413,

Thanks for reaching out. We had a look and it appears you need to confirm your account by submitting documentation. There is a documents tab in the casino cashier that will lead you to our automated docs system. Get that stuff in and get back to us, once you have that complete we should be able to help out!

Best,

Crypto Loko