Crypto Loko/Punt Crypto Support and Complaints Thread

I'm still waiting on a withdrawal from a tournament I won almost 3 weeks ago. And no one replies to my emails just get the same email automated response.  In my transactions it says manager approval but still have yet to be deposited into my bitcoin wallet.  Can someone please help me or give me a contact info to talk to a live person..

Hi C Malicdem,

We are still waiting for your credentials. Please send us via private message so we can contact Casino Rep regarding your issue.

Thank you.

Hi C Malicdem,

Thank you for sharing your account details with us. We will ping Casino Rep in order to help you with the withdrawal issue.

Keep you posted.

Hello C Malicdem,

Casino Rep got back to us and said that you won in a tournament and the winnings have a 1x playthrough before withdrawal. You didn't play it at all, requested withdrawal and it was denied for not meeting playthrough. They then played tournaments and used the funds as cash buying for the tournament then requested the withdrawal again, again without attempting playthrough. It was denied and the funds removed for using the funds as cash in tournaments (now mixing funds). 

Hope this will help. Thank you for understanding.

Today i recived a bonus code from cryptoloko suddenly when my winnings were over 1000 usd they dropped down to 160 for some reason so i cashed out. I had to pay 10 usd to cash out finaly when i recived the money it was 9 usd not 173. I contacted them and argued and because of gegrapical location i could not use the bonus acording to them i argued until they closed the chat. In the first place if i werent eligible for the coed it would not work like on every inclave casino sites so this is false advertising and they are not respecting consumerslaws. What can i do ? Should i contact inclave?

Hello Hilmar Gardarsson,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Hello Hilmar Gardarsson,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Is there anything I can do about trying to withdraw from a crypto loco lying and saying that It have mixed funds so now they won't give me anything I've withdrawn from them before no problem but now I guess since it's a higher amount

I have a problem with you because I tried to withdraw $850 and you made app blinds and said that I had mixed funds and I did not I know for a fact I did not you  Don't want to give me my money

Hello Crispy642,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you to clarify this case?

Thank you in advance.

I was withdrawal 6 days ago via bitcoin but not receive money until now .... can you help withdrawal at cryptoloko casino... please help

Hello Crispy642,

Thank you for sharing your credentials with us. We will notify Casino Rep regarding your issue.

Keep you posted.

Hello jagat2022,

Could you please tell us if your account has been verified thus far?

Thank you.

My first withdrawal was smooth and quick. This second one has had me waiting for well over a week and it's only a fraction of the amount. I email kver and over again and get nothing in return. My account says the withdrawal was approved long ago but still nothing, no payout or even response.

Hello Alicia Unterbrink

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Greetings all,

We had a look for you Crispy642, the requested withdrawal for $850 was from a free chip with a maximum cashout value of $100. The request was denied because the playthrough hadn't quite been completed on the funds (you played $533.50 out of a necessary $2000 to qualify for withdrawal). The funds were then re-deposited into the casino to give you the opportunity to continue play and meet the playthrough required to cash out. Those funds were then played to $0, there were no longer any funds left to withdraw.

We wish we could help but in this case all of the funds in question have been played, supporting documentation has been provided to the LCB.org team for review.

Best,

Crypto Loko

Hello jagat2022,

Could you please tell us if your account has been verified?

Thank you.

Hello jagat2022,

Casino Rep got back to us and said that you have been paid yesterday.

With that being said we will close this complaint and mark it as Resolved. 

There is something wrong with Crypto Loko Casino web site !!

I'm having problems with the site also!

Hello TenaKing280,Robbynish,

We will reach out to Casino Rep to check what is the issue with the site and will let you know. Mostly Casino Rep's are not working on weekends so probably we will get an answer on Monday.

Keep you posted for any updates.

Thank you.

Hello TenaKing280,Robbynish,

Could you please tell us if you are able to access site?

I want to know why after I lose 500 dollars at punt and then turn around and ask for my cash back I get told NO. 

Be advised. You already lost me as a customer due to this. I tried reaching out to your live chat and was denied. Told my player class prevents it. The fact that I've won and lost so much money in your casino and then you disrespect me this way is disgusting and I hope you understand the level of damage it causes your player bases trust and faith in your casino.

Hello James.

Could you please send us your Casino Username via private message so we can inquire about your concern with Casino Rep?

Thank you in advance.

a*********@gmail.com

Hello James.

Thank you for sharing your account details. We will ping Casino Rep in order to help you with the clarification.

Keep you posted.

Greetings all,

We have reviewed your account and can see that you have won and withdrawn a substantial amount of money without issue James, but there are no recent withdrawal requests. We aren't quite certain what the complaint is regarding as all deposits and subsequent play are complete and legitimate and there are no funds pending or eligible for withdrawal. You deposited and played with the casino and now you want your money back? Please be more specific if you would.

Best wishes,

Punt Crypto

No. Every time I deposited into punt and lost money there's a 15% cash back the next day. With playthrough requirements. I've had 500 dollars worth of deposits that I lost and was denied the Cashback chips afterwards due to my player class. They are refusing chips or any type of free play aftrr each lost deposit and I can only assume it's because of the substantial win I had earlier this year which went right back into your casino but that apparently isn't good enough. 

Hello James.

We have forwarded your concerns to Casino Rep. Hope that you will get a clarification on Monday due to weekend.

Thank you.

O.o please enter at least 10 characters

Greetings all,

Player class and the associated benefits are assigned and controlled by the casino system itself, the best we can say is that if you continue to play normally it will adjust itself accordingly in relatively short time as it is updated quite frequently.

Best wishes,

Punt Crypto

Bullshit, I had these arguments at length with Anden's entire casino group. You have the option to move me out of the bonus hunter player class and put me in the one I belong in. The fact that you tell me to just keep playing normally I.E. Give you free money while not recieving the bonuses and cash back i should be getting is not only disrespectful but also shows me that you are obvioualy high and/or delusional and have lost your griip on reality. 

Put me back where I belong or close my account, i don't give a fuck which. 

Hey James,

It is certainly your right to play or not play with us. Should you wish to close your account please visit customer service via livechat and file an official request, they will be happy to assist.

Best wishes,

Punt Crypto

Hi,

I haven't played much on Crypto Loko lately because withdrawal times are just too long. Well they emailed me and said they now have Coindraw turbo which is about 20 minutes. Well I made a deposit and played for awhile, requested a withdrawal with the turbo method. And here I am 6 hours and still pending. Not that I'm surprised I guess. 

Same exact thing here. Emailed me said come back! 20 minutes withdrawals. And hours later still waiting. 

Hello syonkovic3,Djshakka

Could you please send us your Casino Username via PM so we can reach out to Casino Rep in order to speed up the process?

Thank you in advance. 

Berks,

I sent it to you. Any update?

Hello syonkovic3, Welcome to LCB!  Glad to have you here.
 

Hello Djshakka,

Could you kindly provide us with your casino login or ID via DM again, please?

Thank you!

Hello syonkovic3, Djshakka

Due to the submitters' inactivity, we will close these complaints.

This is not really a complaint it is more to serve as a public service announcement to Punt casino and the players of this casino. The withdrawal time is ridiculous.  A verified player,   still takes approximately 3 to 7 calendar days to receive your winnings now this is crypto deposit and a crypto withdrawal.   I know for fact that there are casinos, which I play on a daily basis,  that pay within 30 minutes of your request.  So it's not that it's not possible for the casino to pay just as quickly.  I don't understand why this casino is not able to do what the majority of the other crypto casinos can. Then when asked about it they are vague and won't really talk about it.  More scripted responses which do nothing but tell me the very same thing  3 to 7 calendar days. So like I said I'm not really complaining, this is just to let you know that maybe you might want to consider quicker payouts. I guarantee you the amount of people you have signed up will increase because they want casinos to pay instant payouts!    So this is just an observation from So So Satisfied player thank you

Hello,

I need immediate assistance with Cryptoloko Casino please. 

On November 23rd, 2023, I received an email from Cryptoloko stating "Unlock Faster Crypto Withdrawals with TurboPay" referencing Coindraw for crypto withdrawals. I am a verified depositing player of this casino since August 2023. The withdrawal times were very unreasonable for cryptocurrency transactions and support is not very response for new and existing players. Therefore, I refrained from depositing at Cryptoloko until these factors were changed. 

Upon receiving the aforementioned email I decided to deposit at Cryptoloko instead of one of the few casinos I deposit at consistently due to their instant withdrawal times, excellent support staff and fair terms and conditions. Upon clicking the "FIND OUT MORE" in the email, I was directed to my Cryptoloko account. I initially made a clean $30 Litecoin deposit and unfortunately lost. So, I spun the wheel in the mission tab and received a $71 free chip. I thankfully won and attempted to make a $100 max cash-out withdrawal via Coindraw. I was directed to a page that said I met ALL the requirements ASIDE from one thing showing a red X by "last transaction was a free chip". I am incredibly confused and feel like I was deceived. I DID NOT see ANYTHING regarding this rule ANYWHERE beforehand and it was NO WHERE in the email "advertising" the Coindraw method.

I immediately contacted live chat support and waited for an agent approximately 30 minutes. There was no queue for the wait. The first support agent advised I was in a different player class and sent a copy and paste reply in regards to sending in my documents. Also, I was told that I had to withdraw via Bitcoin and that it would take 7 days to process and 7 days to reach my wallet. Based on the fact that I was a verified depositing player and previously made deposits and withdrawals, it was instantly obvious the support agent failed to check my account prior to the chat interaction. Rightfully frustrated I ended the chat after being asked if there was anything else he/she could assist me with. It should be noted that the prior withdrawal I made at Cryptoloko did not take more than 24 hours to receive the withdrawal in my wallet and the method I used was Coindraw. This shows in my transaction history. 

I decided to withdrew via Bitcoin due to my knowledge of the time my previous withdrawal took to receive in my wallet. In the meantime and on the same day, I once again contacted live chat support to inquire the reason for not being able to use Coindraw. After another lengthy wait time, the support agent stated that although I made a deposit right before claiming the free chip, I could not use Coindraw because my last transaction was usage of the free chip. At this point, it was obvious to me that this condition was not reasonable and I was penalized for winning from a free chip that I was granted for depositing. I respectfully asked the support agent to expedite my BTC withdrawal due to failure of the casino to inform players of the Coindraw "requirements". Support stated my withdrawal would be received soon and "please be patient". If it was known that this was the case, I wouldn't have supported Cryptoloko by making the deposit. I ALWAYS play at casinos that offer crypto as a method for depositing and withdrawals and casinos that I am confident are fair and precise with instant withdrawals. Casinos that have no hidden terms and/or delay tactics.

After NUMEROUS interactions with live chat support, as well as sending an email to support of which I never received a reply, I am extremely frustrated. More so today because not only have I not received the withdrawal, it has been several hours since my account states the withdrawal has been approved and I have yet to receive the funds in my wallet. ONCE AGAIN, I contacted live chat support. Please see the below response I received from the support agent:

"I can see an approved withdraw for ($100.00) approved on 12/15/2023 6:40:24 AM Let me explain you the time frame: It takes 1 business days to be approved after that 24 – 72 business hours to be processed or longer and after that 24 business hours to be delivered. In this case I will need you to wait until the 21 of December in order for the withdraw to be process if you don't receive any update please contact us back the 22 of December in order to escalate the case information."

I'm quite certain I can speak for all players in saying this is absolutely unacceptable, absurd and Cryptoloko is continuing to ignore  complaints regarding experiences by players at their casino. 

Today, I sent an email to the finance department, which I have yet to receive a response and quite frankly, I am not expecting I will ever receive a response from any email I sent or may send to any department within Cryptoloko. I hope you can understand my frustration. I am writing to receive some clarification on this issue as well as the many unfortunate experiences by players that Cryptoloko has failed to address. For any casino to treat players that fund the operation of their establishment is not only highly disrespecful but it is also damaging to the casinos future within the online casino community.

Lastly and although my level of frustration is at max level, I and am asking politely for assistance with getting my withdrawal sent to wallet and that it be expedited within a couple of hours from receiving a response to this post. My intention upon returning to Cryptoloko was to be a consistent player due to the changes in the withdrawal process and overall experience. Unfortunately, at this point I am not confident that Cryptoloko is willing to do their part in players/casino relationship.

Thank you in advance for your help and look forward to hearing from someone soon.

Regards,

Katherine Shipley (Cryptoloko username: mu****_downu****@protonmail.com)

Hello cajunmama,

Thanks for sharing your casino credentials with us.

We will reach out to casino representative in hopes we will clarify your case.

Keep you posted.

Thank you. I'm beyond frustrated.

Hello , not sure if this thread is still active. 

I need help with a withdrawal I made at Crypto Loko casino .

I made a withdrawal request (already approved) on Dec.14.23 and haven't received yet. I messaged support and one of the agents told me it takes up to 72 hours . Another agent told me it takes 10 business days to receive my winnings! And one the terms and conditions it's says Payments will, in most cases, be made instantly following approval.

I get different answers from each agent .

Anyway you can help expedite this or at least see what's going on? I play on online casinos everyday and spend thousands, so hopefully I can resolve this and have a positive experience with crypto Loko casino.

Thanks 

To who it may concern:

My user name is 9nr1yc****

Email is : haunt9281****@gmail.com

Hi,

This thread is still active as you can see my recent experience that I posted in this thread above yours. Your experience is identical to mine. My withdrawal was also approved on Dec 14th and I have yet to receive the BTC in my wallet. 
I'm absolutely frustrated beyond words with Crypto Loko. Especially since I am a returning depositor and my first withdrawal was received in less than 24 hours. 
I hope to hear from the casino rep soon as LCB has already replied to my post on this thread. Please let me know if you receive your withdrawal and I will do the same.

Kind Regards.

Hello Haunt928,

Welcome to LCB! Glad to have you here. 

As cajunmama said, yes, this thread is active.

We will reach out to casino representative in order to assist you, thanks for sharing your casino credentials with us!

Keep you posted.

Thank you ,I hope this gets resolved soon. 

Any updates? Still haven't received anything 

Still no updates . Should I be worried about not receiving my withdrawal from crypto Loko casino? I'm trying to be patient, but this the longest I ever had to wait for any withdrawal from a online casino