Cosmik Casino, DeuceClub, Osiris, Euromoon, AtlanticCasinoClub, Parklane, RamsesGold Support and Complaints Thread

Hi all,

I wanted to introduce myself as the new representative for CosmikCasino, Osiris, DeuceClub, Parklane and Euromoon.

Really happy to join the LCB family and ready to help you all with anything that you might need.

Please do not hesitate to contact me if you have any questions/



Update 15 Jan 2015: new brand Osiris Casino

Update 7 September 2015 - new brand added to group called Atlantic casino Club

Update 23 Nov 2015 - Parklane Casino added to LCB

Update 1st June 2016 - Ramses Gold Casino added to LCB

Update 24 June 2016 - Cosmik Casino and Deuce Club closing its doors 28 June 2016.

Welcome to the forum and thanks for being here for us all.

Thank you very much for the warm welcome!

Welcome to the forum! I hope that you will have very little to do around here

lol... was hoping the same though I would've never said so by myself

hi!

i made deposit 25 euro/ got the bonus and played with 100euro
I wagered my deposit and bonus 33 times (played at slot only)
and won more than 1000 euro- i did request fo cashout - and on next day i received email from Osiris- all my wins were removed from my balance - they wrote that i broke some rules (terms and conditions) - i asked them - what item of T&C i broke - no responds from Osiris

Hi, my account has been blocked can you tell me why please, user name reprint34, Osiris casino

hello i got 5 bonus from your site , i have 1 deposit to your site , i got 5 bonus , i wager maxim witdraw 100 i made the wagering  , and i did not get paid for this reason  , The Bonus Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.)


i never made a slot bet more then 1.5  a spin  as is 30 %  FOR the bonus    .  i played roullete and blacjkack  and i bet more  i bet 50 on a spin but    in the terms for no deposit says ...             
free casino bonus and do not count towards play through requirements: all forms of Blackjack, all forms of Roulette, all forms of Video poker, PaiGow, cardsWars & Po



so please guys dont deposit to this site  and theyr sisters as they dont pay  , i made a witdraw to skrill i waited 5 days to get denied  ))

hello i got 5 bonus from your site , i have 1 deposit to your site , i got 5 bonus , i wager maxim witdraw 100 i made the wagering  , and i did not get paid for this reason  , The Bonus Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.)


i never made a slot bet more then 1.5  a spin  as is 30 %  FOR the bonus    .  i played roullete and blacjkack  and i bet more  i bet 50 on a spin but    in the terms for no deposit says ...             
free casino bonus and do not count towards play through requirements: all forms of Blackjack, all forms of Roulette, all forms of Video poker, PaiGow, cardsWars & Po



so please guys dont deposit to this site  and theyr sisters as they dont pay  , i made a witdraw to skrill i waited 5 days to get denied  ))
[/quote]



and the chat  amazing  making fun of of  best thing  ask me if i m a dumbass

dy
Hi there !
How may i help you ?
andrei cretu
why my witdraw was canceled
i read the terms and condition and i never bet more then 30 % for wagering porpoeses
Operator Thomas has transferred the chat to another operator.
Operator Jeremy has joined the chat.
Operator Thomas has left the chat.
andrei cretu
hello
Operator Jeremy has transferred the chat to another operator.
Operator Sandy has joined the chat.
Operator Jeremy has left the chat.
Sandy
Hello
You won from a free bonus
5 free
maximum bet 1.5€
andrei cretu
yes
when i bet more
?
tell me 1 slot that i bet more
Sandy
I'am having a look y\to your game history
hold a sec
Well you have few over bets
23/03/2016 20:39:56 5285049 Micro Roulette € 2.80
23/03/2016 20:32:23 5284924 Blackjack Surrender € 13.00
5284922 Blackjack Surrender € 7.00
:(
I can give you 100% on deposit if you would like to try again
let me know
andrei cretu
here
or this free casino bonus and do not count towards play through requirements: all forms of Blackjack, all forms of Roulette, all forms of Video poker, PaiGow, cardsWars & PokerThree.
they dont count towords wagering
the terms says like i get in the email
The Bonus Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.)

prior to the wager requrement
Sandy
I'm not specialist on this I'm just sending you the over bets
you can send an email to support for more details
andrei cretu
in your terms says
bonus and do not count towards play through requirements: all forms of Blackjack, all forms of Roulette, all forms of Video poker, PaiGow, cardsWars & PokerThree.
7. Promotion may be expired by casino at any time.
i waited 5 days for this witdraw
is allready bad
Sandy
:(
I understand you
andrei cretu
now you guys dont know to read the terms
i can beat you with your terms
i m goona go on reviews site
an make complains
hope you get out of the market for lack of players
Sandy
Placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met.
You made over bets
andrei cretu
prior to the wagering requerment
roullete blajckack
does not count for the wagering requrement
where are the overbets for the wagering requerment
Sandy
As a bonus seeker you know that you broke the T&C of the casino
andrei cretu
wjhat meens a bonus seeker
?
Sandy
you won from a free.
andrei cretu
did i ask for a bonus >?
yes but i deposit as well
to your site
and look suprize
Sandy
did you play it?
andrei cretu
a deposited player
hi!

i made deposit 25 euro/ got the bonus and played with 100euro
I wagered my deposit and bonus 33 times (played at slot only)
and won more than 1000 euro- i did request fo cashout - and on next day i received email from Osiris- all my wins were removed from my balance - they wrote that i broke some rules (terms and conditions) - i asked them - what item of T&C i broke - no responds from Osiris
Sandy
lol
yeah right
you switched games.
andrei cretu
i did not know custumer service says lol
Sandy
end of story
andrei cretu
keep going
Sandy
you do now.
andrei cretu
i know what ?
Sandy
please copy paste and show this to ask gamblers.. as i will send to all casinos you are linked to the same
if you deposit and play within the T&C i can look after you.
andrei cretu
if i lose you meen
Sandy
i f you ose i will get you a bonus every time.
if you win i will get you paid
andrei cretu
i did win
you did not pay me
Sandy
from a free.
and you broke the T&C
andrei cretu
i can win only if deposit ?
Sandy
its not my rules.
andrei cretu
i did not broke anything
Sandy
its the casino..
Operator is typing...
you played with 5 free right?
andrei cretu
yes
Sandy
your very first bet was breakng the T&C of the casino
23/03/2016 17:20:35 5281331 Zero Spin Roulette € 5.00 € 6.00 € 5.00 € 6.00
so where do you want to go from here?
make a deposit and I will offer you a special if you stay on table games.
andrei cretu
free casino bonus and do not count towards play through requirements: all forms of Blackjack, all forms of Roulette, all forms of Video poker, PaiGow, cardsWars &
Sandy
you over bet
andrei cretu
it s
Sandy
more than 30% OF BONUS.
andrei cretu
it says prior to the wagering requirements
Sandy
LOOK AT IT AGAIN
YOU OVER BET
andrei cretu
Placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met.
prior to the wager requirement
you stupid or what ?
Sandy
are you a dumb ass?
play.

16.3. "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
Using Martingale, double-up and similar systems and strategies.

16.4. “Total bets” is defined as the sum of individual bets (lines, chips, hands, etc.) within a round, i.e., the total bet amount when clicking the “spin” or “play” or equivalent button.

16.5. In cases where a bonus was received, additional betting rules may apply as defined by the General Bonus Terms & Conditions and Terms & Conditions of the specific bonus
andrei cretu
so i had a sistem ?
Sandy

Placing total bets equal to or greater than 30% of the value of the bonus credited to the player account.
Even money bets on Roulette and other relevant games

this is the general T&C that you singed up to.. not the bonus T&C
andrei cretu
that you just tipe as i dont see it on your terms )
Sandy
when you tick the box you agreed that you read this..
ok
15 betten rules.
andrei cretu
no problem thank you for your chat , goona look good on my complain especiely dumbass
:))
Sandy
great.. you will find it hard to get another free anywhere.
andrei cretu
i m not looking for free
Sandy
AS YOU ABUSE ALL ACCOUNTS YOU HAVE AND I HAVE PROFF.. YOU WILL LOOK GOOD.
andrei cretu
i m looking for trusty casinos ,

46** **** **** 1038
4,079.00 500.00 3,579.00 0

Withdraw
46** **** **** 1053
5,024.20 0.00 5,024.20 0

Withdraw

1,760.00 70.00 1,690.00
thats how im looking for free
depositing 10 k
Sandy
SO IF YOU CAN DO THAT IN OTHER CASINOS WHY NOT DO IT HERE, WHERE I SAID, YOU HAVE HAD MULTI BONUSES, AND ONLY OPENED OTHER ACCOUNTS TO GET FIRST DEPOSIT BONUS..
andrei cretu
cuz you dont pay if i win
and to slow as well
if i witdraw there in 1 day i have the money
Sandy
We do If you play on T&C
andrei cretu
even in weekend
Sandy
is not me is the financial
once you get your first withdrawal
after that is faster
What can I do for you?
no that's terms are on the page
andrei cretu
i will never get 1 cuz you find inveted terms
Sandy
no problem
Do you want any of your multiple accounts close too?
It's ok
I will close it right away
just send a written request
to support
and I will take care about it
andrei cretu
i dont have multiple accounts , i have friends but is fine
Sandy
9 friends with the same name
lol
andrei cretu
9
?
how did you get that
i have 9 accounts to parklane
?
with my name
Sandy
as we are a support group
we have details of more than 7 casinos
;)
andrei cretu
so
let me know the list so i dont deposit
please
Sandy
send an email if you want to close, specify the accounts you want closed and I'll do it for you
You never deposited anyway
just signed up
;)
no worries
Send an email with the request 02:40 PM
andrei cretu
thank you ,

Hello Beby19.

Could you please PM your casino username and I'll contact the casino rep and notify him regarding your situation in case he doesn't reply here.

Best regards.

Hello Beby19,

Casino rep has been notified and he is currently working on your problem. Hope he will get back to you soon. 

Thank you for your patience.

Best regards.

hi ,  they did  email me now they said  i was not allow to play  roullete or blacjack  , even if they did not count towords wagering requirements  ,  i understand you guys make money with them  , but they have to many cases for not paying  and shoeld be on warning there group at for their rulles  maxim bet 30 % of deposit , bonus or anything , look their terms 

Once a player starts to use a bonus on slot games, the wagering must be completed on slot games. Similarly, once a player starts to use a bonus on table games, the wagering must be completed on table games.
Parklane Casino reserves the right to withhold any withdrawals and/or confiscate all winnings and Bonuses for irregular play. "Irregular play" may include, inter alia:
Placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met.
Using the double-up feature to increase bet values.
Placing bets equal, zero, low margin bets or hedge betting, shall all be considered irregular gaming for Bonus play-through requirement purposes.


irregular play , so if i change games to much  i m done , allso they told me about martingale or something as well  .  is not about the 100 euro they did not pay me  i just want other players not to put money on this site  .  and first thing from chat  yes andrei you won from freemoney thats why ,  but you can deposit and try again .  what site will said that ..  many thanks 

Dear Beby19,

We are sorry to hear that your experience with ParkLaneCasino wasn't 100% positive.
We strive to provide the best support and players' experience, this is why we've decided to apply a sanction to the representative that spoke with you, being this no longer vinculated to our Casino. We truly apologize for this.
After an extensive check on your game history, we can say that the T&C were breached since table games contribute to the wagering requirement but only in a 10% and not 100% as other slot games.
We invite you to be in touch with your account manager in order to receive a bonus from ParkLaneCasino.

Kind Regards,

Parklane Casino Support

hello  ,  can you explain this  https://www.youtube.com/watch?v=TNipFoL8pYU
 
how can it be your jackpots  are  low as hell and  not like all other sites  where they have same amount of jackpot   

how is possible your netent games never  works  , last time i play  the game never open  now i open a game it says curently unvailble  ,  played 1 month ago  the game soth park real chos  and  was verry weird for example it never give a multyplyer future after you win the one up to 10x  when it respins .  your does it )


Fake Games

i have had the same problem i don't know why but its super weird, i try to ask but no reply from supp ether.

sure  thats why now i cant play netent on there sites  as i am from uk  allways get an error when open , at least we know