Cool Cat Casino, Club Player Casino, Prism Casino, Cirrus Casino, Wild Vegas Casino, Palace of Chance Casino, VIP Lounge Casino, Slots of Vegas Casino, Ruby Slots Casino, The Virtual Casino, Vegas Strip Casino, Dreams Casino Support and Complaints Thread

Hello MichelleBriley102,

Welcome to LCB! Glad to have you here. 

Our site is geo-targeted, so you will see when you click on this review page if you are eligible to play or not.

Regards,

Hello dinocow,

The casino got back to us stating you have been paid on 3rd, so we will rename this complaint to Resolved.

Hey Cindy, 
Ive got a withdrawal pending from slots of vegas since Mar 18. It's only for 100$ but they keep telling me my tickets have been esclated, and still nothing. Is there anyway you can help me out ? 

Thanks!

Please private message me your casino username so we can check the status of your withdrawal. 

Hate to do this, but Ruby Slots has left me no choice.

On March 28th, 2024 I deposited and withdrew winnings of $740. The withdrawal was approved (after an escalation was requested) on April 12th. On April 26th a chat agent told me I would get my funds within 24 hours. I still don't have my funds, even though we are now outside the promised time frame of delivering payouts. Now I am told I will need to escalate the payment, and it will be reviewed within 48 hours. Notice they say reviewed within 48 hours, not paid out within 48 hours.

Bummer, Ruby used to be great!

Hi Zack P,

Sorry to hear you had bad experience when playing at Rubi Slots Casino.

Please be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Ruby Slots Casino is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group. HERE you may find their review page.

Please send us the casino username via private message so that we could notify the casino rep and ask for assistance.

Thank you.

Hi Zack P,

We have received your account details and informed the casino representative. Keep you posted.

Greetings all,

I had a look and I believe I can assist here, the withdrawal request is already approved so I have handed it directly to our payouts department and hopefully it will be sent shortly. Let us know when that arrives Zack P.

Best wishes,

Nick and Ruby Slots

Thanks Nick, got it! Do you think you can help speed up my other withdrawal of $2500 as well? Thanks again.

Gotta post another complaint (unfortunately). First, my $2500 withdrawal at Ruby Slots is still pending, even though it has been over 10 business days since approval (4/17/2024).

Second, it has been 10 business days since my $500 withdrawal was approved at Dreams Casino. I still don't have the money.

Hope lcb can help!!!

Oops, I meant I requested a $2500 withdrawal from Ruby on 4/17, not that it was approved on 4/17. It has not been approved yet

Hi Zack P,

Is the username the same for Dreams Casino as it was for Ruby Slots?

Please advise back via private message so that we could check with the casino rep.

Hi Zack P,

Thanks for your message with the account details.

The casino rep has been informed and we will update you here as soon as we receive any feedback.

Hello,

I have a balance at Royal Ace Casino and Prism casino. I'd like to request a withdrawal, but I'm not verified yet. I'd like to know if I can withdraw or not as I don't want to waste $10 * 2 for nothing. I sent them an email but no answer. I used to play a lot in the past and forgot about these sites so I'm not sure if I used more than one no deposit bonus or if it would be a problem. 

Could you check on them please?

Thank you,

Adam

Hi adamfricz,

Sorry to hear you've had a delay with verification at Royal Ace Casino and Prism casino.

Please send us the casino username via private message so that we could notify the casino rep and ask for assistance.

Hi Bixy,

Sent PM.

Thank you,

Adam

Thanks a lot adamfricz, we will contact the casino rep and advise you if we get any update.

Hi,

Do you have any news?

Thank you,

Adam

Hi adamfricz,

No response till now. We will send them a reminder today. As soon as we hear from them, we we'll let you know.

Hello, 

Okay and thank you for your help. 

Adam

You're most welcome Adam, happy to assist you.

Greetings all,

I have escalated the Dreams withdrawal for payout and sent the requested withdrawal in Ruby for review by the approvals team. Hopefully we have some movement shortly Zack P.

Best wishes,

Nick and Dreams/Ruby

Hi Adam, 

Can you please check your casino username as the sent one is not valid, please private message me your casino username or the email address you registered with? Thank you.