Cool Cat Casino, Club Player Casino, Prism Casino, Cirrus Casino, Wild Vegas Casino, Palace of Chance Casino, VIP Lounge Casino, Slots of Vegas Casino, Ruby Slots Casino, The Virtual Casino, Vegas Strip Casino, Dreams Casino Support and Complaints Thread

Hello LExcellence,

Could you please send us your Casino Username  via private message so we can reach out to Casino Rep in order to help you?

Thank you.

Berks,

Sent! Thanks

Hello LExcellence,

Thank you for sharing your credentials with us. We will ping Casino Rep in order to help you with this issue.

Keep you posted.

Greetings all,

I had the chance to review the situation Ludeke816 and it appears you have already been paid out at the maximum cashout amount for the free chip in play at the time of the win. We give away millions in free playable cash but it does come with some rules of course, one of those rules being a maximum cashable amount on those chips. I hope this clarifies things for you.

Best wishes,

Nick and Cool Cat

Hello Nick -

Thanks for the response back. I was unaware the maximum chip amount for withdrawal was $120.00 on my NDB. I thought rather that the maximum amount allowed for withdrawal was $100.00. With the maximum being $120.00 then this now makes sense as to the $31.42 remaining as an available balance at the time of my request approval for $100.00. $20.00 remaining from the maximum allowed on the NDP chip claimed and $11.42 from my verification deposit. As you are aware I only requested $100.00 of the eligible $131.42 which $95.00 of the $100.00 requested was payed out. $5 of which was deducted from the request for transaction fees. That said, may I please then request the remaining $31.42 be payed out to my wallet address previously payed out to and that is currently on file? While the $245.16 was removed on 10/18/2023. $31.42 of that should have remained as it had prior to the $245.16 removal of funds. Therefore $31.42 should remain as available funds for withdrawal. 

Thank You-

J.Ludeke

Hello Berks -

Thanks for getting ahold of Nick public relations representative for Cool Cat casino. I greatly appreciate you doing so. Is there any chance I could get you to do so again regarding my last inquiry to my complaint? If so, I would be very appreciative. Take care and as always, thanks for all you have done and do for us members.

Kindly-

J.Ludeke

Hello Berks -

Nevermind...I was able to get ahold of support through the casino and they took care of the issue. So, Id like to say thank you again and may close this complaint marked as resolved!

Kindly -

John. L.(Ludeke816(

Did anyone manage to get through to planst7 help I can't seem to access live and I sent an email over a week ago

Hello Ludeke816,

We are so happy to hear that your issue has been resolved. 

We will mark this case as Resolved.

Hello LExcellence,

We have sent a reminder email regarding your case. Hope that Casino Rep will reply as soon as possible.

Keep you posted.

Greetings all,

I had a look and as I had suspected this has been paid out on the 24th of October, is there anything else I can do to assist?

Best wishes,

Nick and Slots of Vegas

Hello I may not have an actual complaint just yet, rather I am trying to be preventative and avoid having a complaint.

Since dreamy casino is part of the inclave brands, I am very cautious to move forward in sending them any funds. 

I have redeemed one of their chips & completed the playthrough required. 

Now I am at the point where I wish to withdrawal and being asked to make a deposit. 

With their associated casinos, it's not until after I make a deposit do they finally reveal that they are accusing me of violating terms and will not allow me to withdraw funds. 

So essentially what I am asking now, can the casino direct support rep assist me on this process and confirm with me that my account does not have any issues? (So that once I do send in a verification deposit, my withdrawal can move forward as intended).

Hello adrenalin112,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to check your account?

Thank you in advance.

PM sent

Username provided. Thank you. 

Hello adrenalin112,

Thank you for sharing your account details with us. We will ping Casino Rep in order to help you with this matter.

Keep you posted.

Hey all,

I reviewed the situation and the rules of the casino state that only one casino account is allowed per player or household and only one free chip is valid between cash deposits. To find your secondary account you need look no further than your LCB username adrenalin112, one of the additional account is under adrenalin112. This account has already had it's welcome chip redeemed and played and none of your accounts have a history of deposit making the current funds ineligible for withdrawal.

Supporting documentation has been forwarded to the LCB.org team for review.

Best wishes,

Nick and Dreams

I have a pending withdrawal from Ruby Slots since Monday and now I can't even get to their website. Like it's shut down. Same w Planet7. Anyone else having this issue?

Can't get into any sites what's happened?

I did this with Sunrise & Raging Bull & was able to withdrawal after! Goodluck!

Same here and I have a pending withdrawal. Have u heard anything yet?

Anyone know what's up with Ruby Slots? Can't even get to their website. And I have a pending withdrawal. Can't get to Planet7 either. ???

Hello mplaster, Amy Burke,

We will check with Nick what is happening with this site, and once we hear back we will let you know.

Keep you posted.

Thank you!

Ruby is back up and running. Still no withdrawal though. 

OK, just got off of live chat with Ruby. Don't know if the guy I was on live chat w was management, I ask him and then he cut me off. I was inquiring about my withdrawal and he said it looks like it will be denied because of multiple free coupons. Not true! One was a loyalty bonus which is not free, u have to deposit to get it. I ask him how much I've deposited this week. $901.08. Ridiculous I know. Waste of money. However, if they deny my withdrawal I will close my account immediately. I've had several withdrawals from Ruby. This one is from a free coupon so its only $100 in the first place. So if they deny my withdrawal that will save them the $100, also $901.00 in bonuses I would have gotten and my weekly cash back. But it will cost them a long time loyal customer who has spent thousands of dollars with them. And the bullshixx about how it takes certain withdrawal methods longer to be approved by the casino? That's a croc. No matter the withdrawal method, the casino still has to approve or disapprove before its sent for processing. It doesn't take 7 days. I don't deposit everyday all the time but when I play I play hard. Like this week. Or when I get extra money. And I'm getting real tired of the way they are. I quit playing at their Posh casino for these reasons. And I'm fixing to quit Ruby. Sorry! Just here to vent I guess cause I'm damn sure not a happy camper. 

Hello mplaster,

Could you please your Casino Username via private message so we can check what is happening with your withdrawal?

Thank you.

Credentials sent! Thanks for your help!

Hello mplaster,

Thank you for sharing your credentials with us. We will notify Casino Rep in order to check your account.

Keep you posted.

Thank you!

Greetings all,

I've reviewed the situation mplaster and I'll see what can be done to assist, hopefully we see some movement shortly. As to various timeframes for approval and withdrawal, I see you primarily use Coindraw historically which is almost entirely automated. Conventional Bitcoin withdrawals got through a manual process and due to the huge volume of withdrawals going on at any given time can take significantly longer which is the case with the current withdrawal request. Best I can say is always use Coindraw when it is available as an option.

Best wishes,

Nick and Ruby Slots

I finally got paid on the 14th, 10 days after the request. I deposited a lot in those 10 days. On the night of the 14th I made another withdrawal request. So Monday night basically. It's now Saturday and still nothing. People always say it's business days when they give u a time frame. I don't believe that's completely true because over the summer I had a few cashouts from them and usually would receive them exactly 24 hours later. Even on the weekends. I think the more times u cash out with them the further they put u down the line. U would think if they paid people quicker those people would go around bragging therefore more people would play and deposit there making them more money. By taking forever to pay people makes other people hesitant to spend money there. Ruby Slots and all the rest of those casinos in the group need to realize that. Can u maybe push this along for me LCB and Nick? Thank u! 

Marilyn

Ruby Slots user mplaster19 

Hello  mplaster,

We will inform Nick about this inquiry. Hope that you will get an update on Monday.

Keep you posted.

Thank you Berks for your help and all that you do for the forum. You know i just cant understand why Ruby Slots wants to continue doing things the way they are. I was just reading my personal messages inside the casino and one of them was about fast payouts. Ha that's a laugh. And it shouldnt matter if you're cashing out on a bonus or a deposit. The time frame should be the same. I promise you and you can let their rep know, if they started paying out quicker i would tell all my friends and they would make more money from people depositing. Cause when they pull that line about oh it takes 7 to 10 days to b approved by the casino, i call bullcrap. And no matter who u talk to, they all give u a different answer. So either they dont know or they just say what they want. Last payout which took 10 days, i received a message saying your withdrawal has been approved. You should see your money in 7 to 10 days. I had it in an hour. Its been a week today since i requested my current withdrawal. Still waiting.  

Hello  mplaster,

We completely understand you but we need to wait for an answer from their side so we can help you with this matter.

Thank you for your patience.

Greetings all,

I had a look and I'll see what can be done to assist.

Best,

Nick and Ruby Slots

Thank you! Appreciate it!

Just an fyi, the withdrawal i received on Nov 14, 2023 for $100 was approved by casino at 7:05 am and i had it by 10. This withdrawal that was requested on the same day last one was received is for $270 andbwas approved yesterday at 5:56 am and i still haven't received it. Also on the first withdrawal i received emails once they pulled the money from account that it was being assessed and then approved. This time its been pulled and approved and havent heard a peep. Guess i made them mad. Do they think this will attract players and keep them coming back? I'll keep you posted as to when i get it. Thanks!

Hello mplaster,

Thank you for keeping us informed. Really hope that you will be updated as soon as possible.

Still nothing! Figured this would happen w Thanksgiving right here on us. Pisses me off! It was approved at 6am yesterday morning. But nothing on my end. In fact when i talk to casino support they dont show that the first payout was sent. And i already received it. Things r getting pretty sketchy. 

Hello mplaster,

We pinged Casino Rep about your concerns. Once we get the clarification we will let you know.

Thank you.

Greetings all,

Once again the most recent withdrawals are through conventional Bitcoin rather than our automated Coindraw system, this means it is a manual (human) process at every step and takes time depending on withdrawal volumes. The good news is mplaster that as you say approval is done, the approved withdrawal is updated within the financial system (normally a minimum of 24 hours after approval) and the funds should be sent in the coming hours via Bitcoin. Let us know when they arrive!

Best wishes,

Nick and Ruby Slots

Woke up to my money this morning. Almost $30 in fees on $270 but at least i got it. Thank you guys for all your help. I appreciate it!

We will mark this case as Resolved.

I'm still in process, did a withdrawal on the 19th of November and have not succeeded with a withdrawal at  coolcat , as per terms I have to wait 5 to 7 days for them to have a look then 7 to 10 days for payout when withdrawing in btc, they have a quicker withdrawal method coindraw but everytime after 24 hour withdrawal is canceled with a new excuse 

Wild vegas even worse, played a coupon and deposited 15usd as instructed by casino consultant to withdraw coupon winnings and right after my deposit they blocked my account

Hello Maxdl96,

Welcome to LCB! Glad to have you here.

Can you please provide us with your Casino usernames for both casinos via private message so we can reach out to the Casino Representative and assist you further with your concerns?

Thank you!

Hello Maxdl96,

Can you please provide us with your Casino usernames for both casinos via private message so we can reach out to the Casino Representative and assist you further with your concerns?

Thank you!

Hello Maxdl96,

Due to the submitter's inactivity, we will close this complaint.

Hi, I started with Slots of Vegas about 15 years ago got all payouts with pretty much no problem.  I cannot get any response and am so sick of this run around!

This most recent win on July 3, 023 I have not gotten paid.  The strangest thing was that last week I received a phone call from a guy who sounded like he was on the Soprano's but was with SoV and was trying to get me to do a deposit.  I said I was not happy with SoV because of no payout and no response to my request for payout.  Couldn't get anyone of chat or on tthe phone!  I have screenshots of everything but see no way to attach here.  He said "Oh yea you won big like $30k but you are only entitled to $300" and I said "I don't know about that but I will take it while I review my records and i will do a deposit right now just send me an email with this offer".  He said he would get to the email in the next 5 minutes ... I never got it.  I never heard anything from them again.  If you email me at [email protected] or [email protected] I can send you everything.  Thanks!

Laurie Girard

pjurplayer

Hello Laurie Girard,

Can you send us your Casino username/ID via private message so we can assist you further?

Thanks.

Hello Laurie Girard,

Please send us your casino username via private message.

Thank you