Cool Cat Casino, Club Player Casino, Prism Casino, Cirrus Casino, Wild Vegas Casino, Palace of Chance Casino, VIP Lounge Casino, Slots of Vegas Casino, Ruby Slots Casino, The Virtual Casino, Vegas Strip Casino, Dreams Casino Support and Complaints Thread

Hello danny154 danny154,

Do you have any updates regarding verification process?

Thank you.

Hello 2Late4Me,

We will be closing this complaint due to inactivity of submitter.

Hello danny154 danny154,

Could you please tell us if you have any news regarding the verification process?

Thank you.

Thanks for your post because that's exactly what I was wondering.🙌

I hope not because I have a withdrawal pending from April! I wish these people would just do their jobs and not put us through all this nonsense! Geez! Hope things get better for you! 

Hello RoshawnNeal,

Could you please tell us which Casino you are referring to, and we will try to help you with the withdrawal by reaching out to Casino Rep?

Thank you for cooperation.

Berks,

CoinDraw withdrawal has been down for about a week, which is frustrating to say the least. Does Nick have any info on when this will be available again?

Thanks 

Hello Djshakka,

We will check that with Nick and once we get a response we will let you know.

Keep you posted.

Hello Djshakka,

Nick reached out to us and said that there aren't any known issues with Coindraw at the moment but not all withdrawals/players are eligible. His advice for you is to contact customer support and to see what they have to say regarding your concern. It could also be a glitch, deleting cookies/cache and restarting the device might help.

Hope this will help.

 

Hey Berks,

I have reached out on chat to 4 or 5 of the sites. The chat agents all say the same thing. That CoinDraw is down due to unplanned maintenance. And they don't know when it will be back up. It's not just on my account, I've seen the same thing on 2 friends accounts as well. So 🤷

Hello Djshakka,

It seems that there is some maintenance regarding CoinDraw method. Really hope that it will be fixed as soon as possible.

Please keep us informed.

Thank you.

We Apologize...
Here's a $50 Chip for Hanging in There.

Hi David,

This is Your VIP Concierge Team+ from Ruby Slots.

I am contacting you today to apologize for downtime we had today in the cashier. We expected this maintenance to be short, but it ended up lasting longer than expected. As an apology, I'd like to give you a 50 USD Chip to come back in and play on me for awhile.

Here are the details:

$50 FREE CHIP
Slots & Keno Only
Low 20X Wagering Requirement
$100 Min/Max Withdrawal Limit
Redeem: xxxxx
(No Deposit Required)

So that we don't cause any issues for you to withdraw, this code will only redeem if your balance is below $3 and you do not have any pending withdrawals.

Hi quball, 

Is the problem with cashier sorted by now? 

It worked for me yesterday @ lucky Legends and Ruby Slots.

Hello,

A friend directed me here. So here it goes! I just started playing online slots. I registered with a few of these Inclave sites. I registered with. Wild Vegas. Used the free promo. Got through playthrough. And requested CoinDraw withdrawal. Waited 8 days. Only to have my winnings taken. And my deposit refunded. I reached out, and they said I had multiple accounts. I assured them I did not. And after some back and forth, they agreed I in fact do not. So they credited my account back the $100. As a promo of some sort. Instructed me to request again. Only I couldn't do CoinDraw because of theirs "credit" then stated I would have to wait 7-10 days for standard btc. After countless chats, having to ask for a supervisor 15 times. They assured me it would be resolved and paid in 24 hours. That was 5 days ago. Today I finally reached a supervisor. He got it approved. But said 7-10 days to be paid. This has been the most cumbersome process for a payout ever. Is there a rep here who can get this resolved for me please?

 

Steph 

Hello syonkovic3,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this matter?

Thank you in advance.

Hi Berks,

I just sent it to you. Thanks!

Steph

Hello syonkovic3,

We received your credentials and now we will forward your concerns to Casino Rep in order to find the best resolution for your issue.

Keep you posted.

Hi Guys!

Anyone else getting their VIP status taken away after a withdrawal or request for withdrawals? I have twice already. I am getting way too stressed out by this brand. I mean they literally put you through hell and hold your winnings and status ransom. I am starting to really friggin regret playing at this brand for years. Ever since 2021. Makes me not want to play any longer, honestly.

Ya, all these casinos under under the same management are absolutely Horrible when it time to payout winnings!! They said things would change with their withdrawal method "Coindraw" with fast payouts butt that has not improved anything. I'm still waiting on a Coindraw payout from August 1st with their casino Lucky Legends. This group is really bad at paying out!! That's why they are on the Stay away list here!!!

Yes, this happened to me too. They say it is not a manual transaction when player class or VIP status is reduced. They say it is the system that automatically does this. I went from a VIP5 status to professional player status. Which means no more bonuses no more comp points only depositing is allowed. No more cash back, free chips, or loyalty chips. They sure know how to treat their VIP players here.... Haha...Too many withdraws or wins gets you here btw!! They state it will return (VIP CLASS). It never did , I would just find a different RTG site. I did....Btw the player class status change is applied on each and every site within this brand in which you have a player account. Third time it gets removed it won't comeback. The will punish for wins and withdraws made at this brand of casinos. 

Hey Tara!

Yes it does change on every single one! @Berks I sent you a PM a while ago explaining everything. I requested my payout from Slots of Vegas and my VIP stat went ALLLLL the way down after they paid me the last $100 from April. I do not understand why we have to go through the approval process for each withdrawal requested on the SAME DAY! I know the multiples have to be max $2500. But then they start cutting the $2500 to $1250 charging more processing fees. Then making me wait a whole month or more for the next payout. I just want to be done with them. I also play at other RTGs that pay the same day or within a day. I have the next $2500 from Slots Garden escalated now and they said I should get this one in a few days. We will see if they cut it in half to $1250! If so I will have to get others that actually care involved, this has caused me so much stress and not even having the joys of playing. Then some of the staff gets smart with you in the chat too. I was told not to complain because it will take longer for my withdrawal to be processed! Can you believe that! lol...I saved the chat too and it was from a MANAGER! THEY PUT misleading notes and lies, and defame your name in the system so that you will have an even tougher time the next time you have the nerve to ask for your winnings! Then today I was asked if I wanted a deposit bonus code! WHAT? NO!!! Thank goodness for sites like this one! LCB rocks and the members do as well! Some of the agents I got really tried to help me but the majority of the time when I ask for my withdrawals I am met with severe attitude and disregard. I will update you guys on the status by Wednesday! I hope they just pay me and since they obviously do not respect my loyalty and patronage, I will just carryon. They are not all bad and I know some of them are limited with what they can do but there is no reason for anyone to be rude and nasty when they are met with patience and respect. Makes me very uneasy, distrust them, frustrated, stressed and full of anxiety. When this is a place to unwind and have a bit of fun, relax and just be yourself. Aaaaand to win a little bit of course, lol.  I wish you all good luck, less problems and more fortune!

RoRo

Hello RoshawnNeal,

Thank you for bringing this to our attention. We are sorry because you are encountering this kind of issue so we will try to help you by reaching out to Casino Rep.

Keep you posted for any updates.

 

Hey Berks,

Do you have any update on this for me?

Steph

Hello syonkovic3,

Casino Rep is dealing with some health issues, and told me that he will be back as soon as possible. He also said that he will take for several complaints that we sent them, so we are sure that you will get a clarification in shortest possible time.

Thank you for your patience.

Hey Nick ... I am having trouble getting paid by Prism and Slots of Vegas ... can you help me?

 

Laurie Girard

PjurPlayer

 

I've been waiting over a month and cannot get so much as a reply to my emails. Can someone help please?

Hello Bjsbubble, Laurie Girard,

As we said above, Nick is having some health issues at the moment, but we hope that he will be back with us as soon as possible. 

Please send us your Casino Username via private message so we can forward it to him, and once he is available he will provide us with the clarification about all the issues.

Thank you for your understanding.

Hello Bjsbubble, Laurie Girard,

We are still waiting for your credentials. Once Nick is back, we will let you know about the clarification regarding your cases.

Thank you.

I used a $200 chip that had a $100 max withdrawal and made it past an $8000 playthrough.  They rejected my withdrawl because I had to many no deposit bonuses in a row. I just became a member and their system shouldn't allow that anyway. They are setting up people for failure.  I'm so pissed and really needed that $100. Do not deposit there, they will rob you of your wins.

Hello Carmen Robinson,

May we ask if your account has been verified?

 

Hello dreams rep,

Just this week I received an email for a no deposit $200 chip bonus. So I signed up, redeemed the bonus, and went on ahead to conquer that $8k playthrough and called it a night with my balance well above the $100 max cash out. 

From there I went to the cash out area, the only option was coin draw, and obviously I was quickly notified that I needed to complete verification. 

Since I've been jumping thru hoops over at raging bull, the ID portion was already completed. Yet, they still want me to send in another $10 for the crypto address verification. 

Currently it appears that raging bull is going to keep my winnings, along with the $10 that I deposited for verification.

Obviously, I'm not trying to get scammed by another inclave site. 

So if you could do anything to ensure my winnings get paid out to me, and that I'm not making a mistake by sending another $10 btc verification deposit to this group, then I definitely look forward to hearing from you. 

Hello adrenalin112,

Could you please send us your Raging Bull Casino Username via private message so we can inquire about your issues with Casino Rep?

Thank you in advance.

Hello adrenalin112,

Your complaint about Raging Bull Casino has been resolved.

Thank you for understanding.

Hello -

I am needing help getting paid my winnings if possible please. I had been attempting to get verified for over a month with this casino. Finally they approve my documents and I make a request for withdraw, only to check back 3 days later after not having received any payment. To find my request had been cancelled. Please jswqzs.com any help regarding this matter would be greatly appreciated. I have read numerous posts of payment issues within this casino brand so figure time to come to you and see what if anything can be done . 

Thanks Again -

John Ludeke

Hello Ludeke816,

Sorry to hear that you are having this kind of issue with this brand. Could you please send us your Casino Username via private message so we can check with Casino Rep what is happening with your account?

Thank you in advance.

Hello,

Thanks again for the help! I PMD you the information you requested. Please let me know if you need anything further.

Regards-

John Ludeke 

Hello Ludeke816,

Thank you for sharing your account details with us. We will ping Casino Rep in order to help you with this issue.

Keep you posted for any updates.

Hello Berks -

So good news and bad news. The good news is I received $100 request. The bad news is they turned around and removed 245.00 I won after the non-cashable amount of $191 was removed and the $100 paid out I had a remaining balance then of $11 from my verification deposit never credited as to not mix funds that was credited back to my account bowling the manager non-cashable withdrawal and the cashable $100 payout. They're trying to say that those winnings were one from the previous bonus which is incorrect I wouldn't even have a balance to play with if that were the case it would have all been removed at the time the reason it wasn't is because the $11 that I did not cash out as I was allowed to but chose not to and was told that it would be deposited back into my account after the  bonus funds were paid out and removed. I took that $11 and proceeded to play on it and one to the tune of $600 though I gave much of it back and made several cancellations of the available funds pending for withdrawal and proceeded to play with them. At the time in which they removed the $245 and change $200 of it was requested as coin draw withdrawal and I was in the process of actually literally playing with the other $45 that was removed abruptly. Bottom line is the winnings that they are saying they removed due to it being a coupon reversal or money derived from a bonus was in fact not and in the following screenshots you will see that this is the case. I would like the $245 put back in my account and I would like it paid out immediately please entirely if possible. Thank you again for all your help.

Regards -

John Ludeke

Hello-

Bottom line is I won the $245.16 that was removed with regular deposited funds that were credited back onto my account in the aftermath of my bonus win approval and removal of non cashable amounts were removed from my account. additional screenshots.... If this were untrue I would have no funds to play with after the bonus nine casual have been removed because I did not deposit thereafter the amount that was put back into my account was my deposit that was never added until afterwards. I had the option to take and remove the verification deposit amount at the time of withdrawal on the bonus or the option to not do so and it would be added to my account in the aftermath as stated in their terms and stated by the individual I spoke with this is what I chose to do I then won and they then removed those winnings bottom line! Furthermore, there is nothing in their terms and conditions stating that $30 is the minimum deposit amount. Also if it was added in to the bonus that being the deposit or it was paid out in that transaction as you state then why did I only receive 95 with 100 instead of $11 or $106 if there was a $5 transaction fee? Conveniently so I didn't, I received only $95 USD equivalent in BTC. Why? Because my deposit was then credited back to my account in the aftermath that's why because I didn't request it or did I have to it's that I could play with it I did so I want my money won from that deposit that was credted back to my available balance quick back into my account in the amount of $245.16 and now instead of playing it further I would like it paid out fully please to the BTC address on file that was  payed out to for previous withdraw payed out yesterday pease and Thank you.

Regards--

John Ludeke 

Continue screenshots...

Thanks -Ludeke816

Hello Ludeke,

We will ping Casino Rep again to check this matter. 

Keep you posted.

 

Hello Berks -

Sure do appreciate that and everything your doing to help me with these issues at hand! 🙂

👍J.Ludeke👍

@Berks...I finally got my last payment from the jackpots I won in April from Slots Garden. I am done with this brand and I will NEVER play there again/ 

I am done with this casino and their brand as a whole. In April of 2023 I won over $10,000 by hitting 2 jackpots. I just got my last payment from that win on October 4, 2023. I had to go through so much with them just to receive my winnings from the jackpots. I understood that there would be payments of $2,500 max each payout, right...and it takes them 7 business days for an approval then 7-10 more days for them to pay out, the consequent payments are supposed to come weekly. Well for me it took them a whole month to send my first payment for $2,500 minus the processing fee. Then after that they cut my next $2,500 withdrawal request in half and only distributed $1,250 plus a processing fee, keep in mind that I would be charged a processing fee twice now for one withdrawal. This withdrawal came a month after the first one in June. This went on and on with them cutting my max withdrawal limit in half and then not issuing my next withdrawal until a month and even longer than a month after. When I inquired about my withdrawals I was treated rudely at times, not getting my emails answered from the payments department and them just treating me very poorly just because I wanted to know when I would get my money. I did not even cashout the full amount because I played some of it back and it still took them from April up until now to pay me and overcharge me in processing fees. Now when a player wins a jackpot the game provider pays the casino and then the casino is supposed to pay the player, so I am wondering why they put me through all of this when they were already paid by the game provider!!! I asked about the extra processing fees I was charged, and they are basically refusing to refund the fees. I have been through so much stress and frustration with them that I would not EVER recommend this casino or any other casinos in their brand including Slots of Vegas, I won there too and it took them a couple of months to pay me. Such a horrible and unethical experience. I was always respectful and kind to them, I played by their rules, and I got treated horribly for it. I was even told by a manager at Slots of Vegas that the more I inquire and complain about how long of a time it took to receive my withdrawals they could make me wait longer!! Can you believe that! Yet they did not have a problem taking my money via deposits... the processing time for them to receive the money is almost instant but when it comes to payouts you have to wait ridiculous times to receive your money! Also please be aware that they will remove your VIP status whenever they want so if you have accumulated comp points you will NOT be able to redeem them or any bonuses. They just removed my VIP status after I won $184 from a loyalty bonus chip, also if they cut your VIP status off before the end of the month that you deposited, they WILL NOT issue you any monthly cashback. So please all my fellow gamers please be very careful when gaming here and at their sister sites powered by Ace Revenue. I initially signed up with them through Inclave in 2021. I have had the same payout problems with Club Player and Captain Jack. I have been loyal to them since 2021 and this is how they treated me. I wrote this so that you all can have an informed decision about visiting these online casinos and depositing only to be treated in this manner. Please stay aware and good luck to you all. I hope that these casinos really change the way that they treat their players because if not for the players where would they be?

Hello RoshawnNeal

We're glad you got the payout you deserved. Thank you for giving your opinion and experience related to this brand to help all LCB members.

Wish you the best luck in further entertainment! 

@Berks...Thank you so very much, I truly appreciate you and LCB for your continued support and dedication to players around the globe. I hope you have a wonderful weekend! 

Thanks.

RO

Hey Berks -

I realize it has only been a couple days since you attempted to ping the casino rep regarding my current issue. However, I  just wanted to check in with you to see if you had happened to receive any response back yet?

Thank You Again -

John Ludeke

Hello Berks -

Just so you know I tried again to resolve this with the casino and even got management involved and was unable to do so I'm attaching the transcript of the chat in which we had regarding this matter please let me know when and if you do hear back from the casino representative thank you.

Kimdly-

Ludeke816

Hey Berks,

 

I have a pending withdrawal with Slots of Vegas that's been pending for a couple weeks. Can I get some assistance please?

 

Lex

Hello Ludeke,

We are still waiting for a response regarding this case, we will send them a reminder in hopes that the clarification will come in shortest possible time.

Keep you posted.