Cool Cat Casino, Club Player Casino, Prism Casino, Cirrus Casino, Wild Vegas Casino, Palace of Chance Casino, VIP Lounge Casino, Slots of Vegas Casino, Ruby Slots Casino, The Virtual Casino, Vegas Strip Casino, Dreams Casino Support and Complaints Thread

Hello MichelleBriley102,

Welcome to LCB! Glad to have you here. 

Our site is geo-targeted, so you will see when you click on this review page if you are eligible to play or not.

Regards,

Hello dinocow,

The casino got back to us stating you have been paid on 3rd, so we will rename this complaint to Resolved.

Hey Cindy, 
Ive got a withdrawal pending from slots of vegas since Mar 18. It's only for 100$ but they keep telling me my tickets have been esclated, and still nothing. Is there anyway you can help me out ? 

Thanks!

Please private message me your casino username so we can check the status of your withdrawal. 

Hate to do this, but Ruby Slots has left me no choice.

On March 28th, 2024 I deposited and withdrew winnings of $740. The withdrawal was approved (after an escalation was requested) on April 12th. On April 26th a chat agent told me I would get my funds within 24 hours. I still don't have my funds, even though we are now outside the promised time frame of delivering payouts. Now I am told I will need to escalate the payment, and it will be reviewed within 48 hours. Notice they say reviewed within 48 hours, not paid out within 48 hours.

Bummer, Ruby used to be great!

Hi Zack P,

Sorry to hear you had bad experience when playing at Rubi Slots Casino.

Please be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Ruby Slots Casino is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group. HERE you may find their review page.

Please send us the casino username via private message so that we could notify the casino rep and ask for assistance.

Thank you.

Hi Zack P,

We have received your account details and informed the casino representative. Keep you posted.

Greetings all,

I had a look and I believe I can assist here, the withdrawal request is already approved so I have handed it directly to our payouts department and hopefully it will be sent shortly. Let us know when that arrives Zack P.

Best wishes,

Nick and Ruby Slots

Thanks Nick, got it! Do you think you can help speed up my other withdrawal of $2500 as well? Thanks again.

Gotta post another complaint (unfortunately). First, my $2500 withdrawal at Ruby Slots is still pending, even though it has been over 10 business days since approval (4/17/2024).

Second, it has been 10 business days since my $500 withdrawal was approved at Dreams Casino. I still don't have the money.

Hope lcb can help!!!

Oops, I meant I requested a $2500 withdrawal from Ruby on 4/17, not that it was approved on 4/17. It has not been approved yet

Hi Zack P,

Is the username the same for Dreams Casino as it was for Ruby Slots?

Please advise back via private message so that we could check with the casino rep.

Hi Zack P,

Thanks for your message with the account details.

The casino rep has been informed and we will update you here as soon as we receive any feedback.

Hello,

I have a balance at Royal Ace Casino and Prism casino. I'd like to request a withdrawal, but I'm not verified yet. I'd like to know if I can withdraw or not as I don't want to waste $10 * 2 for nothing. I sent them an email but no answer. I used to play a lot in the past and forgot about these sites so I'm not sure if I used more than one no deposit bonus or if it would be a problem. 

Could you check on them please?

Thank you,

Adam

Hi adamfricz,

Sorry to hear you've had a delay with verification at Royal Ace Casino and Prism casino.

Please send us the casino username via private message so that we could notify the casino rep and ask for assistance.

Hi Bixy,

Sent PM.

Thank you,

Adam

Thanks a lot adamfricz, we will contact the casino rep and advise you if we get any update.

Hi,

Do you have any news?

Thank you,

Adam

Hi adamfricz,

No response till now. We will send them a reminder today. As soon as we hear from them, we we'll let you know.

Hello, 

Okay and thank you for your help. 

Adam

You're most welcome Adam, happy to assist you.

Greetings all,

I have escalated the Dreams withdrawal for payout and sent the requested withdrawal in Ruby for review by the approvals team. Hopefully we have some movement shortly Zack P.

Best wishes,

Nick and Dreams/Ruby

Hi Adam, 

Can you please check your casino username as the sent one is not valid, please private message me your casino username or the email address you registered with? Thank you.

Hi Bixy,

PM sent.

Thank you,

Adam

Thanks a lot Adam, we have just forwarded them to the casino rep. Keep you posted.

Okay, thank you.

Thanks Nick! Got the Dreams withdrawal today. Once I get the second Ruby withdrawal, I will be happy as a clam. Thanks again!

Got the second Ruby withdrawal! I am good and happy! Thanks!!!

Hi Zack P,

You're most welcome, happy to assist you.

Great news, thanks for letting us know

Greetings all,

Thank you for providing the necessary information to locate your casino accounts adamfricz. I have reviewed the situation and unfortunately the rules of both Royal Ace and Prism Casinos state that only one free chip is valid between cash deposit/play sessions. In both of these casino you have multiple consecutive free chips and no cash deposit history (17 consecutive free chips in Royal Ace and 13 in Prism). You would not be eligible for withdrawal until after a cash deposit/play session, the current funds in your accounts are not valid for withdrawal. Hopefully this clarifies things.

Best wishes,

Nick and Royal Ace/Prism

Hello Nick, 

As I see it says Withdrawable account. What can I do to be able to withdraw the funds, to make them valid? Deposit? 

Thanks, 

Adam

Hi adamfricz,

The rep stated in the previous post that you would be eligible for withdrawal after a cash deposit/play session in order to have the current funds in your accounts valid for withdrawal. 

Hi Bixy, 

What does it mean exactly? 

Could you give me an exact example for this?

Please give me the steps I have to take to be able to withdraw the funds from the accounts. I just don't want to lose my money if it's not possible to withdraw anyway. 

Thank you, 

Adam

Hi adamfricz,

We understand your point, we asked the rep to provide us with the exact steps to avoid any future misunderstanding.

Greetings all,

To further clarify, after each free bonus there must be a cash deposit/play session to qualify for an additional free bonus. Only eligible bonuses can be withdrawn, it is unfortunately not possible to make a bonus eligible for withdrawal retroactively, it must be eligible for withdrawal at the time of redemption.

Best wishes,

Nick and Royal Ace/Prism

Hello Nick,

So what can I do with the balances? It actually means that all the funds are useless and pointless. It doesn't make sense to win with free chips if you can't withdraw your winnings. You should prevent bonuses in this case like: You have to deposit before claiming this free bonus" etc...

Kind regards,

Adam

Hi Adam,

Unfortunately the rules of both Royal Ace and Prism Casinos state that only one free chip is valid between cash deposit/play sessions. The rule is hard and fast, if the bonus isn't legit when you redeem it, it isn't eligible for withdrawal. Since the rep provided us with additional clarification, there's nothing we can do to assist you further, so we will close this complaint and mark this complaint RESOLVED.

Greetings Adam, 

Feel free to play the funds for entertainment however with the understanding that they are not eligible for withdrawal.

Best wishes,

Nick and Royal Ace/Prism

Hello, 

I will try to withdraw. 

Thanks, 

Adam

They have a few complaints about that you can report them to trustpilot, Scamadviser, IC3.GOV, Guru ect.

I don't understand how can they do this with players. It says withdrawable balance and then "you have to deposit after every free bonus".
 

Okay, so how could I win? Why do I have a withdrawable balance with real money if I can't use it?

Nonsense.

Hi adamfricz,

It's important to check the rules defined by the casinos to ensure eligibility for withdrawals and to avoid any potential issues.
If you have been using multiple consecutive free chips without making any cash deposits, it's likely that your current funds are not eligible for withdrawal according to the casino's policies. 

Unfortunately, there's nothing we can do further as this is a final decision made by the casino rep based on their T&Cs.

Hi, 

They should change this and let me withdraw the funds. 

Kind regards, 

Adam

Hi Adam,

It's always important to check the terms and conditions of any online casino to understand their policies regarding withdrawals, bonuses etc. This rule is pretty common at most casinos and in these cases, the decision ultimately rests with the casino and they have restrictions regarding the withdrawal of funds derived from such bonuses.

We did our best to assist you, but here there's nothing we can do further.
 

Hi Bixy,

Thank you.

Hi Adam,

You're most welcome, always at disposal if you need further assistance.

I played free spins and completed the playthrough required for a max payout of 50$ Upon cashing out I was asked by Club Player to make a verification deposit before withdrawal. I made a deposit with LiteCoin and I received an email that my first withdrawal was on its way....Couldn't have been no more then 2 mins when all of the sudden my deposit was refunded to me and my account balance was zero. No withdrawal money received, not a single explanation given. Email stated a reply with 72 hours. I received that on March 6th. Nothing since. Last photo shows my User name. I login through my Inclave Account.

Hi Richard Putrow,

Sorry to hear you experienced issues with withdrawal at Club Player Casino.

We have contacted the casino rep, as soon as he responds, we will update you here.

Greetings all,

I reviewed the situation and unfortunately the win in question was on the 8th consecutive free chip with no history of cash deposit into the casino until the account confirmation deposit after the win. This confirmation deposit was refunded however the rules of the casino as well as the free chips themselves state that only one free chip is valid between cash deposit/play sessions. Because the win was on th 8th consecutive chip without cash deposit the requested withdrawal was denied. Hopefully this clarifies things.

Best wishes,

Nick and Club Player

Do you still work for Vegas Strip? I need some help. I wont share here yet but I would be grateful if youd reach out to me! i just sent an email your way.

Thank You!