Cool Cat Casino, Club Player Casino, Prism Casino, Cirrus Casino, Wild Vegas Casino, Palace of Chance Casino, VIP Lounge Casino, Slots of Vegas Casino, Ruby Slots Casino, The Virtual Casino, Vegas Strip Casino, Dreams Casino Support and Complaints Thread

Hello! I havent been able to recieve my withdrawal from Ruby Slots. It has been over 4 months. I were verified and told to send my info to = [email protected] so i could have my BTC withdrawal processed. I got in touch with someone with some back and forth (multiple days between each response btw) And suddenly i never got any reply. I have sent multiple emails no response. Tried livechat who told me to email the same email mentioned so last email i sent to verify for btc withdrawal was sent 19. july. Still radio silence. When i logged in last time i also find my account to be unverified for some reason. forcing me to Send my docs again, havent heard anything about those yet. 

This is getting really ridiculous. I cant get in touch with anyone who could help me. How long can a withdrawal take???

Username on ruby slots: kometenk can provide case id etc if needed. Please help me resolve this, its very draining :/

Sorry to hear that, kometen. We're going to notify the casino rep. Hope he will be able to help you. 

Hey all,

Apologies for the delay, I have been in transit for several days with no access. One of my agents, Steve will be reaching out to you a bit later kometen to help you through the process. Just communicate with him, follow his instructions, and with any luck we should have you sorted out quite soon.

Best wishes,

Nick and Ruby Slots

Great news Nick, hopefully we can get it resolved :-) where will he reach out? On the forum, email etc?

Directly to you via email. 

Hey all, I had a look Deadeye39, the rules on Comp Points are 30/60 playthrough with a 1x max cashout. It appears you have only played $0.00 of your necessary $6000 playthrough. The comps were cashed then immediately requested. The best thing to do here is cancel the withdrawal request and play until you meet the playthrough requirements, once you qualify for withdrawal I'll be happy to assist as usual. Best, Nick and Ruby Slots

Hey all,

I see the outgoing email from my agent Steve but no reply as yet Kometen, if you haven't seen it check your spam box if you would. If you've replied try sending it again, definitely still here to help.

Best,

Nick and Ruby Slots

Hey! yes that might be correct. What was the contents or when was it sent? I recieved an email the 26th this month. It was just him confirming recieving something and saying he would forward it to the payment team. Was it later than this?

Hey kometen,

I did locate the document you sent to Steve and had it reviewed for you however it was declined due to the ID in the picture being illegible. I looked at it myself and it really is just a blur. Apologies for the hassle here but the clarity of the identifying document is necessary for confirmation, they'll want to be able to read the date on the newspaper and the details of the ID card.

Thanks so much for bearing with me here.

Best,

Nick and Ruby Slots

Never recieved a message claiming this but i guess i can resend now that i know this. I find it extremely hard to take a selfie and get all the elements to be clear. Have i misunderstood? Do i only have to send pic with paper and id? anyways ill try to get a clearer photo and send asap

I have now provided new picture which should be readable.

Hey kometen, I found the reply emails but there doesn't seem to be an attachment included. Could you send it again please? Much appreciated. Thanks again, Nick and Ruby Slots

sent picture once again. Hopefully u can see it now.

Perfect man, 

Thanks again. We're good now, if you could please request the funds as a withdrawal again I think we can get to business on this over here.

Best,

Nick and Ruby Slots

I am unable to request a withdrawal. When i go on the withdrawal tab it says i need to verify my account.. :/

I have also tried to get in touch with livechat but it seems very hit or miss if it works. Ive already provided docs 2 times excluding those in our email convos. Hoping i dont have to spend more time doing this. Wish you all an enjoyable week! 

Apologies for the lag kometenk,

All appeared normal on your account and I had to get to the bottom of why you couldn't request withdrawal. As it turns out there was an internal flag to request a new utility bill confirmation that hadn't been noted in the account. One of my agents will be reaching out to you in a moment to get that directly so we can make this happen post haste. Enough is enough here. :) 

Best,

Nick and Ruby

Hey all,

Just wanted to update, we are still waiting on a utility bill from you kometen. Please get that back to Jessica as soon as you can.

Best,

Nick and Ruby Slots

Hello again! 

Im confused as i provided one as a reply to the email from jessica and she replied to this saying:

Hello *my name*,

Thank you so much!

This reply was sent 4 days ago.

Hey kometen,

We recieved an invoice from you but not a utility bill, unfortunately an invoice isn't considered proof of residence. You'll need to select from one of the available options provided in the email by Jessica.

I'll have her send the list again just in case.

Best,

Nick and Ruby Slots

Inovices are the only bill variant we use in my country. So thats not gonna be doable. I have also moved town for school so if i were to have any they all would be from this new secondary address. Ive replied to her with rent inovice for the new address. 

Just letting you know i have been verified once again and placed a withdrawal yesterday. Looks like the issue soon will be sorted. Will update once recieved!

Indeed,

All is complete and ready in the account, thanks so much for the cooperation. I've had the request approved for you, it should be going out in the following business day or so via Bitcoin. 

Let us know when it arrives!

Best, 

Nick and Ruby Slots

Great news. Confiriming i have recieved the withdrawal to my account!

"You have deposited 0.00209679 BTC at 2021-10-04 10:37:08 (UTC)."

Thank you both to Nick and lcb for helping me solve this. My case can now be considered closed.

have a great week.

Glad to hear that, kometen. 

Thanks for letting us know. 

I've been getting the run around about what needs to be verified before I can recieve my payout from ruby slots. Is there a way someone can help me to check that everything is in order?

Sure, we have a rep who could look into your case and assist us. Please private message me your casino username. 

I sent a private message with my username

Hi MelindaN,

We received your account details. The casino rep will be notified. 

Greetings all,

It appears that all of your necessary documents are in place for account verification MelindaN however we do not have a valid method of withdrawal on file for you. Unfortunately Bitcoin is not an option right now. My deputy manager Anabelle will be reaching out to you shortly via email, just communicate and cooperate with her and we should be able to get you on track.

Best wishes,

Nick and Ruby Slots

I replied to an email around January 12th giving my bank information for the wire transfers and my withdrawal requests via wire transfer have still been denied.

Greetings all,

As Anabelle told you during your email dialogue unfortunately Transferwise is not an option for payout MelindaN. Until there is a viable payout method on file for you we can't move forward on our end. Just communicate with Anabelle, follow her instructions, and we should be able to work through this for you.

Best wishes,

Nick and Ruby Slots

There is one. I opened a new bank account at a bank that has everything they asked for. Now because it's a new account they want a bank statement but I don't have one yet because I just opened the account like she asked me too. Now I'm unable to login to my rubyslots.com account through inclave.com and neither her or support are answering my emails.

Greetings MelindaN,

The casino account was deactivated for your safety after several login attempts were made with the wrong password. I've gone ahead and reactivated the account but if you are unable to locate the password just follow the lost password instructions on the website. Regarding the bank statement it is the only way to 100% confirm all the details submitted are correct to avoid a returned bank transfer and the associated headache. Once again, just communicate with Anabelle and she should be able to get everything in order for you.

Best wishes,

Nick and Ruby Slots

I opened an account and won on the first deposit $1900 in RUBY SLOTS CASINO

I passed the verification, and within hours they blocked my account, after various conversations asking why, they told me it was because there was another person who was also playing in that casino but with the same postal address
My mother had an account but they closed it too, I am another person and right now the only one playing with that postal address, because that is why they have blocked me and they have not given me my prize and they have kept the money I bet.

Hi Natalia,

Thanks for reaching out. Please note that only one account per IP address and can be created as well as the address you live. I'm afraid we couldn't help in this case since the casino system detected two accounts on the same address. 

Prism Casino had not credited me my money or replied 

Hello Lielani Nichols, 

Please notify us with your Prism Casino username via private message and we will escalate your complaint. Thank you. 

Greetings all,

I reviewed the situation and the playthrough requirement for the free chip has been completed however the remaining balance is not enough to meet the minimum withdrawal requirement for the casino of $100. Currently the balance is $56.16 playable.

Additionally only one free bonus is allowed between cash deposits and unfortunately this win is on the 7th free bonus in a row with no cash deposits in the casino making any funds won on it non-cashable.

Best wishes,

Nick and Prism Casino

Well they never states this and didn't reply 

Hi Lielani Nichols,

The casino representative assisted us and provided us with an explanation after checking your account and reviewing the issue.

Currently, your balance is $56.16 playable, good luck and have fun.

If you have any questions, feel free to get back to us.

Hi I send my documents to <link removed by moderator Berks>  2 months ago and till now no respond. Is any way to hurry them up ?

Hello Panicz1910,

Please be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Club Player Casino is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group.

Can you please send us your Casino Username via private message so we can try to get in touch with Casino Representative in order to help you?

Ok thx a lot for trying help. I send message 

Hello Panicz1910,

Thanks for sharing your credentials. We will notify Casino Representative in order to help you. Please keep an eye on this thread for any update.

Greetings all,

I reviewed the situation and the photos of your ID are not high enough resolution for us to process Panicz1910, I can assist with your documentation if you send better images without the blur and without cropping the edges of the ID itself. The card must be shown in it's entirely front and back.

Perhaps more importantly only one free bonus is allowed between deposits and only one account is allowed per player per household. The balance in your account is from the 34th consecutive bonus in the 2nd active account with no deposits historically in either. Unfortunately even the $100 minimum/maximum cashout value on the chip in play would not be eligible for withdrawal.

If you would still like to proceed with account verification I can definitely help (as well as shutting down your secondary account). Then you would be eligible for withdrawal should you win on your next deposit or a subsequent bonus of some variety.

Best wishes,

Nick and Club Player

Hello Panicz1910,

Hope that Casino Rep clearly clarified this issue. Please follow his instructions and we are sure that you will spend a much better time with them.

We will mark this case as Resolved.

I have had an active coupon on this account with this casino for I'm going to say about a month and a half two months I just been going there periodically seeing if for some reason I'm able to play it what happens is I log into one of the new games Merlin's riches where I have 25 free spins it never actually loads I tried different browsers I tried everything you cannot cancel it because it says I've been on my gameplay even though I've never even spun once on this coupon their live chat is in existent there is actually no link to go to live chat there is nobody that answers when I use the number to actually call them it's just busy all the time today I decided well shoot I'm just going to send them an email it came back as an undeliverable address so this casino I would highly recommend you guys blacklist because there is absolutely nobody there so if people are depositing their money where is it going how are they going to get their money back so I would suggest you guys try to get a hold of somebody there's no casino rep for this casino either thank you

Hello Michelle Rae Hersom, 

Please be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. They are known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group.

Can you please provide us with your casino username via private message.

Thank you

Hello Michelle Rae Hersom,

Thanks for sharing your credentials. We will ping Casino Rep about your issue with the coupons that you can not use. Once we get a response we will let you know. Please keep an eye on this thread.