Cool Cat Casino, Club Player Casino, Prism Casino, Cirrus Casino, Wild Vegas Casino, Palace of Chance Casino, VIP Lounge Casino, Slots of Vegas Casino, Ruby Slots Casino, The Virtual Casino, Vegas Strip Casino, Dreams Casino Support and Complaints Thread

Sorry to hear it hasn't been sorted out yet. Thank you for letting us know. We'll notify the casino rep to update us regarding your case. We'll keep you posted. 

Hi MissKaron,

We got a reply from the casino regarding your payouts. You've probably received this emails stating that:

The first two transactions will be combined and sent to the processor in 72 hours. Once we have the tracking numbers next week you will receive an email with the delivery details. By the end of next week the other two amounts will also be combined and sent.We are not able to send more than $2500 via check, therefore , we will send them one after the other.

Please do let us know when the money hit your account. 

Hello Cindy: re Bingo-Knights Casino

I have a 112.75 dollar withrawal via check pending since March 31,2017.  user=PacerFive

I'm not getting answers through the LiveChat. Please help.

I;ve been waiting to receive a $132.00  Bitcoin withdrawal for a month now from Dreams Casino the same outfit as this casino.

My June 6th request got a Mgrs. approval on June 28th but no payment as of yet!!

-----------------------------------------------------------------------------------------------------------------

Acct. - quball

06/28/2017 08:28 AM Manager Withdrawal Approved! -$88.00
06/28/2017 08:28 AM Manager Withdrawal Requested -$88.00
06/28/2017 08:28 AM Bitcoin Withdrawal Declined $88.00
06/28/2017 08:28 AM Bitcoin Withdrawal Approved! -$132.00

HI qubal,

Your message will be forwarded to the casino. Please bear in mind that the whole casino group has a  warning sign. You can find more info HERE. 

thanks

The casino informed us that since you want to be paid via Bitcoin, they will be able to issue out the payment until next week. 

Please let us know once you get the money. 

I doubt if I ever get paid by this group and I really don't care anymore. I'll never drop a dime into this group of casinos again!!  I'll stick with legitment RTG's Casinos that are happy to pay in a reasonable time frame when I win few bucks!

Thanks for trying Melissa, I much appreciate your assistance!

Thanks

Please don't give up now. They should pay you. You need to be a little bit more patient. Let's wait until next week and see if the money will be in your account. 

No payment as of today - Looks like they lied AGAIN!!

Oh, sorry to hear that. We're going to contact them again. As per their words, you should have been paid 10 days ago. We'll keep you posted. 

The casino emailed us today saying that they haven't been able to issue out the payment because they need to move you from Bitcoin to another withdrawal method. They tried to reach you but got no reply. Could you please contact them so it can be sorted out? 

Thanks

Here is my conversation with them this morning via live chat - 

Thank you for contacting Dreams Casino. My name is 'Tom'. For your security, please verify the Email address, Username, and phone number on your account so that I can assist you further.

quball: dmbxxxxxxx

Tom: Welcome to Dreams casino. This is Tom, Can I have your E-mail id, username and phone number please?

quball: quball

quball: 309xxxxxxx

Tom: Thank you for sharing the information. Please go ahead with your question, I am here to help you.

quball: I have not received my payout or withdrawal from june 28th manger approval for $132.00

quball: Reference #: LTK121660168194737X

quball: Dear David, This is Annie Holmes with Dreams. Please contact us via Live Chat so that we can alert Finance again

Tom: Just a moment.

quball: ok

Tom: Hay David ! I can see that your pay out is in process to send it to the processor as it was escalated to the manager. They are keep in touch with the finance department regarding your payout.

Tom:

quball: What does that mean?

Tom: It was already escalated and will be reach to you any time.

quball: Ok - Thanks

quball: See ya later

Thanks for sharing this. Have you already changed your withdrawal method from bitcoin? According to their words earlier today, they've been waiting for you to provide them with payment details. 

I have no other withdrawal option but bitcoin!

Hm! Please wait for them to contact you again and I'm sure they're going to find a way to pay you out. 

again I spoke with live support today about bitcoin --

Thank you for contacting Dreams Casino. My name is 'Kimo'. For your security, please verify the Email address, Username, and phone number on your account so that I can assist you further.

quball: hi - do you accept Bitcoin as a deposit and withdrawal method?

Kimo: Hello

Kimo: Yes we do

quball: ok tkx

Still No Payment !!

Did you get in touch with them? 

I talked to support 2 times and both times they said Bitcoin is still used for deposits and withdrawals !!

As for when they will pay - I just get same standard answer" its being prosessed "!!!!!!!!!

Hm! Okay! We'll contact them to check what's going on with your payment. 

The casino promised that your payment will go through today. Hope they'll keep the promise. Please update us when you get the money. 

Cheers

Thanks Melissa for all you have done for me!!

I'll let you know if it comes.

 The Casino did not follow thru on their promise as of today.

Hm! Thanks for letting us know. We'll contact them again to see what seems to be the issue with your payouts.

 This just shows that the "Virtual group of Casinos" is really very Untrustworthy - Anyone who deposits in this group of rogue casinos can kiss there deposts and any withdrawal attempt "GOODBYE"!!! My attempt to collect a " Very Small Sum" of $132.00 is a very telling example!!

That's the reason why the whole group is on our warning list. They have extremely long payouts. You need to pay a closer attention when choosing a casino to play in. We'll let you know as soon as they email us. 

No payment yet!

So sorry to hear that. It's getting frustrating though. You should have got your payment on 28th Aug, as they promised! We'll get n touch with them again to see what happened. 

Thanks Melissa - I just now got this message from my Bitcoin wallet   ---

"You just received 0.03284 BTC (worth $132.65 USD) from an external Bitcoin account."

Ignore that last post from me - The payment I received was from Sloto Cash not Dreams - It seems the amountb was the same that dreams owes me!!

Dear David XXXXXXXX
Your Payout of $ 120.73 USD for Account ID QuBall has been processed. Method: Manual-Bitcoinhttps://blockchain.info/tx/ 9a814e911dbe9db0c5d2e1558d1fad 88bbe759b3f97f70f720c61c9795f0 a23e

We thank you for your continued business and are always available if you should have any questions.

Website:
http://slotocash.im
Email:
[email protected]
Phone:
+1 866 890 6745
Thank you for your patronage.
-The Staff at Slotocash Casino-

Transaction View information about a bitcoin transaction
9a814e911dbe9db0c5d2e1558d1fad88bbe759b3f97f70f720c61c9795f0a23e
1PZcNzqF5MYbuEPtGcRMsdu6VNDynkqVWw (0.044031 BTC - Output)
1NC5B53bCCxGGYJ5etdx7eC5XGSWyxZ4q4 - (Unspent) 0.010903 BTC
1GxsPn9CHqyZzyjcEQBch748AtAeenDgD7 - (Spent) 0.03284 BTC
40 Confirmations

This is the update we got from the casino: 

We did try to issue the payment to the player yet the crypto address registered for him is no longer valid, we get the error when trying to issue out the payment.

They want you to contact them. I'll send you a PM with the email address you should contact. You also need to provide them with your personal details. Please check your forum inbox. 

Have sent them 2 emails in last 2 days with no reply!

Okay. Hope they're going to respond soon. You know they are very slow in processing payouts. 

To my Suprise they did it!!

Hello David,

Hope this email finds you well. Apologies for the delays. Your withdrawal has been processed to your last updated bitcoin address.

Kind regards,

Finance Team-EEA

Awesome! That's good news. Thanks for letting us know. 

I would not have received it without your help!

Thanks Again!!

That's why we are here! Glad we could help! Enjoy!

Cheers! 

My name is Glenda Schmidt  My payer ID is glsnda6001.  I requested  a withdrawal on 1/22/18. I played a $100 free chip and met the playthrough requirements and sent in all documents. I have still not received a reply from Palace of Chance.

Hello Glenda,

Sorry to hear that. Unfortunately, they are very slow with processing withdrawals. We've sent them an email regarding your withdrawal. Keep you posted.

Hi Glenda,

We sent another reminder to the casino. Keep you posted.

Hi Glenda,

The casino informed us that you didn't send the documents they require and that's the reason for the delay. Please get in touch with them and send the required docs again. Please keep us posted. 

I want to tell all who play at these casino's "watch your credits" I have seen right before my eyes as I'm playing a large number of credits disappear . this has happend twice at ruby slots. the first time was $ 150 this time it was $50 . im looking right at my credits as they vanish so beware of theifs

Are you referring to bonus money balance or deposited money balance? I know RTG casinos do not accept 2 in a row no deposit bonus without a single deposit between them.

Hi Deric L. Nichols, can you please private message me your Ruby Slots casino username so that we can notify them of your issue? 

I know you ask for our username at the casino we are filing the complaint about, but I cannot figure out how to make this message private. I'm happy to share this information, I would just like to do it privately. Please let me know how to get this information to you guys.

I have been waiting almost two months for a measly $100 payout that I requested via check.  They only provide 2 options for payout- wire transfer or check. None of the banks I bank with accept international wire transfers, which is why I requested the payout via check. 

Over the past two months I have gone back and forth with them. Reassurance after reassurance it's being processed, asking me for my information again and again - even though all my documentation was sent and approved, telling me that they cannot send a check to the banks I bank with - why would they be sending the check to my bank?  Just one thing after another, someone always reading from a script and giving me the same responses over and over. 

I finally gave up and came to you guys. Had I known about you guys I would've never played there.  I know better now. This money was actually won at least a good 6 months ago, before I found LCB, and just sat in my account until I finally went to withdraw it almost two months ago. Since then it's been a nightmare. 

What blows my mind the most, is all this over $100???  I don't know how they stay in business. 

Anyway, I have screenshots of all the chats I've had with them, as I've learned to document and save any correspondence I have with online casinos. Please let me know how I can private message this information to you guys. 

I hope you can help!  You guys are fantastic and I am so grateful for the service you provide. 

Sincerely, 

Melissa

Hi MSharp1121,

Sorry to hear that you are experiencing an issue at Ruby Slots Casino. In order to private message me your casino username, please click HERE. Once we receive that info from you, we will ask the Casino Rep to look into your case.
Please be advised that this casino group is on our warning list due to slow delayed payments, delayed withdrawal tactics and voided winnings. You can see the complete review page here. 

I sent 3 sets of documents and completed third party verification at slots of vegas request over a 2 week period i contacted live chat to ask if a authorization agreement was needed for my account because all my deposits have been bitcoin deposits i was told that it was not needed . during this 2 week period i contacted support to verify receipt of my documents everytime i sent them each time i would get transfered during the chat multiple times being told different instructions by each agent . I tried logging in and got a error i tried changing password  and still wasnt able to log in after 5 tries a chat window popped up a agent came on said my account was closed then hung up on me didnt let me get 1 word in . i had a pending withdraw of $750 and my balance was $2000 now i cant even open a live chat window to ask why this has happened . the only plausible  reason has been a lack of communication . please help

Hi sharsharr25, 

We've emailed the Casino Rep regarding the issue you are having at Slots of Vegas casino. Let's wait for their response. 

Also, please be advised that this casino group is on our warning list due to slow delayed payments, delayed withdrawal tactics and voided winnings. You can see the complete info on the review page HERE. 

Aug 2019 16:08
I was contacted today by Tawni from slots of vegas about my account cloeure now  tthe reason being given is multiple accounts . In my account history there will be a chat when i contacted slots of vegas suppourt to ask if i had a account cause it had been along time since i played there and if so what username then i asked slots of vegas if everything was ok with my account and if i can deposit . I was told sharsharr25 was my username my account was good and i can deposit without problems . Im not redeeming multiple free chips ive got back to back bitcoin deposits and i contacted slots of vegas customer support for this exact reason and was told my account was good