Cool Cat Casino, Club Player Casino, Prism Casino, Cirrus Casino, Wild Vegas Casino, Palace of Chance Casino, VIP Lounge Casino, Slots of Vegas Casino, Ruby Slots Casino, The Virtual Casino, Vegas Strip Casino, Dreams Casino Support and Complaints Thread

Cindy, still awaiting your response, on my pending withdrawal from 8/23,cosmod

Dear cosmod

I am not at the office until next Monday. Could you please send me via PM a message with your casino ID so I can contact the casino.

Regards

Cindy Greco

Wow that's a surprise.

Dear cosmod:

I have forwarded the email you've sent me to Casino Manager so he can go ahead and take care of you properly. I will be back on Monday and will be glad to follow up your status

Regards

Cindy

I see Cindy your casinos are still taking over a MONTH to pay people. Why do people deposit here is beyond me...

Dear Cosmod:

Your payment will be processed within the next 24 hours. I will keep you updated


Regards

Cindy Greco

Dear Cosmod:

I have been informed that your payment pick up information is available. In case you haven't received any email from the casino, please contact any CS agent and request it from them

Regards

Cindy Greco

Cosmod may have given up on receiving their cashout since it takes months to get. People should avoid all casinos in this group at all cost. If they are not welling to wait a few months to get paid. When will we learn SMH

Dear Cosmod:

Could you please confirm payment was received?

Regards

Cindy Greco

Hi guys

Just checking again if anyone is having any issue with any of our brands

Feel free to drop me an email to [email protected]

Regards

Cindy Greco

Hi everyone:

If anyone is having any payment issue with any of our brands please let me know; [email protected]

Regards

Cindy Greco

Hi guys

Just checking if anyone is having any issue with any of our brands

Feel free to drop me an email to [email protected]

All the best

Cindy Greco

Dear Prism casino rep,

I would like to ask you for help.
I am from Paraguay and when I registered to Prism casino you still accepted customers from my country. I had then deposited 250$ and won some 1500$ I think and before I met the playthrough due to bonus my balance was set to 0 (support told me that Paraguayans aren't allowed any more to play there).

I was at least assured that I would get my deposit of 250$ back. However I didn't get it back yet, and I forgot about it, as it is already over a year ago and I became pregnant and now have a small child so I do not play any more at the moment.

Please can help me to make sure I get my deposit back in a timely manner?

Thanks!

dgauna86

Hi everyone,

First, I have to sincerely apologize, but I was unaware of this thread until now.

I'm looking after these issues now and so if anyone has anything needing to be addressed, please feel free to post or contact me here via PM.

dgauna--please PM me with your casino username and I will look into this immediately.

Again, I'm so very sorry that this went unnoticed for so long,

Regards,

Tawni Wilson

Hi dgauna,

It rang a bell when I read your post and I did some digging.  We did resolve this back in July, 2012, via Neteller and this information was relayed to you via a PM at Casinomeister, back in March. 

For others reading, the post by dgauna made prior to receiving the PM at Casinomeister.

** Cindy Greco ** A big THANK YOU to you....

It really is great to see someone commenting, replying and actually wanting to help... I'm a newbie and just starting to get a game face and looking into a couple of withdrawals... Unfortunately, All I have read is how hard it is to even get to withdrawal stage and how harder it is again to get your winnings...
In the last month, I have spent far too much with far too little in return, but that's not the point... The point is.. that if I, as a newbie, have noticed the deposit to win ratio as being a little less desirable, then I have certainly picked up the negative vibes on not only withdrawals but on the lack of customer service when requesting a withdrawal as opposed to depositing.

So, Cindy Greco and all those I am yet to become familiar with,  again I say thank you..

I was most impressed to see and read your many comments, replies and questions to members in regards to the Casino sites you are guarding...Having someone that we can turn to for advice and help certainly makes me more at ease in wanting to spend at those sites.. There is nothing more degrading and frustrating when you cant get help with an issue, especially when it involves your money...I too work in complaints, and its a great feeling when you are able to do the little things that count...Don't give up on being our champion..

I'm not really following his post, am I the only one?

Brand new member saying they have been losing, it doesn't even look like they have ever attempted a cash out.  Thanking a rep of a rogue casino when they haven't even attempted a cash out seem weird IMO. 

I have downloaded and reinstalled cirrus casino twice due to it consistently losing connection or freezing. I have even eliminated left behind files between reinstallations to give them a clean slate, but it continues to be a buggy app. Ruby and others work fine and my internet connection has been excellent in all instances. Please help advise or look into. Been worse since last lobby update. Thank you

Regards

Hi canofham,

I would be more than happy to assist you with the issues you are having downloading the software.  Would you please be so kind as to tell me if you are using Mac OS or Windows and which version.

Thanks,

Tawni

Since the last software upgrade the issues have resolved. Thank you

HERE IS A COVERSATION I HAD MOSTLY ABOUT COOLCAT CASINO AND THEIR SISTER CASINOS THAT ALL LOOK THE SAME AND ARE ACTUALLY ALL THE 1 CASINO AND NEVER PAY OUT....
U MAY NEED TO SCROLL DOWN A FEW TIMES COS THE WAY THE CHAT WAS SAVED HAS I HERE WITH LINES SPACING AT 20 OR SO ... BUT IF UR WANTING TO KNOW ANY THING ABOUT THEM... READ ON....
- STALLING METHODS
- RUDENESS ON 1 ON 1 CHAT (NEVER 1 ON 1 ALWAYS WAITING AS THEY DO 10 CALLS AT ONCE PER CONSULTANT)
- AND ALSO HAS IN HERE HOW THIS GROUP (LCB) HAS WARNINGS ALREADY ABOUT SOME OF THESE, OR SHOULD I SAY, THIS CASINO!

*DONT RELY ON 1 OR 2 BLOG SITES OR CODE SITES COS SOME ARE MADE BY THE ACTUAL CASINO'S UR RESEARCHING!


LCB
3:35 PM
Welcome to Latest Casino Bonuses, an award winning casino affiliate. We have the best and most exclusive online casino bonuses & no deposit bonuses available at your fingertips. Simply select your favorite casino game or bonus type and find the best casino bonus suited to you.
Guest
3:36 PM
k
3:36 PM
Ema has joined.
Guest
3:36 PM
its starburst
Ema
3:36 PM
Hello and welcome to LCB
Would you like a free version of the game?
Guest
3:37 PM
not if its just a waste of time no lol
I want to maybe join a casino but which has the best signup bonus?
Guest
3:38 PM
as in no deposit sign up code
Ema
3:38 PM
I recommend you to have a look at our no deposit casinos page
Our list of no deposit casino bonuses: https://jswqzs.com/nodepositcasinobonus.html
Guest
3:38 PM
don't u know the best one?
Ema
3:38 PM
I can't tell which one is the best one, it depends on what you are looking for
Guest
3:39 PM
and also loking for independent blog site not one owned and controlled by the people im researching
??
I saids already u asked....
starburst
Ema
3:39 PM
Give me just a moment please while I look it up
Guest
3:40 PM
or actually I want to know which is the best casino that has good history of actual withdrawls and not just wins
Ema
3:41 PM
If you scroll down the review underneath the comment section you'll find casinos which have Starburst video slot: https://jswqzs.com/view/slots/net-entertainment/2505/Starburst
You can find their promotional offers by clicking on review buttons
Ema
3:42 PM
There are a lot of reputed online casinos I can assure you
Guest
3:42 PM
i was joined to one till yesterday and was trying to withdraw... even though was ineligible to withdraw i wasn't able to get the verification verified after a week they said havnt got fax yet... then week later they had fax theough needed to be processed... yesterday was still to be processed... they said resend the fax to manager ($10 x 2 now!) and my request was to have them get manager to call me but this international casino only had local calls only!
Guest
3:43 PM
then they said don't worry was inelligable for the withdraw i said i know but wanted it processed for future wins and they just cut me off and deleted my account!
Ema
3:44 PM
Can you give me the name of this casino?
Guest
3:45 PM
it was a joined few of them but downloaded the pdf form to verify fro... hang on... gotta get paperwork
it was an rgt one i know but the name specifically i sent it to was.....
Guest
3:46 PM
coolcat casino
Ema
3:46 PM
Let me check the casino real quick for you and see what we can do to help
Ema
3:48 PM
Unfortunately this casino has been placed on our warning list, please read the following quote from our review:
Please be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Cool Cat Casino is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group.
Guest
3:48 PM
u cant help... they cant help too cos they are shonx and im a music producer with over 100,000 friends just on f/book so all to easy to use the screenshots of all chats the blog them continuously and get my supporters too aswell
all good their karma is my karma
big huge loss for them
Ema
3:49 PM
I'm sorry you're disappointed, we have a direct casino rep you can talk to if you want
Guest
3:49 PM
but would like to know... have u ever heard this b4 from and RTG casino's?
Guest
3:50 PM
nah what for would i talk to them about it... u can copy this convo' and send to him/her so they r aware but that's all that can be done for me by u... to read my writing
Ema
3:50 PM
What do you mean by b4?
Guest
3:51 PM
before
Ema
3:51 PM
Oh I'm sorry
Yes a lot of RTG casinos are on our warning list
Guest
3:52 PM
is there any casino's cos im sure they have regulations to follow that are legally enforacable and easy to track down??
ok thx 4 the rgt feedback... ive worked out that all RGT casino's are like that... every1...
Ema
3:53 PM
You can find top 7 casinos on our home page
Also have a look at this page for future reference: https://jswqzs.com/casinos/warnings
Guest
3:53 PM
on the verification fax u have to send in it has room for a dozen extra rgt casino boxes to tick if ur a member of any others.... they are the 1 casino
Ema
3:54 PM
I'm sorry but I've never seen their verification fax
Guest
3:56 PM
and when people get a win they hold out till u eigthther reverse the withdrawl... like i did few times (lost few $1000) or till u use exsessive amounts of codes they send u to b able to say u used too many codes and are inelligable even tho u won the money legit b4 using those codes.
will send the form pdf... hang tight
Ema
3:56 PM
Is there anything else I can do for you?
Guest
3:56 PM
http://www.coolcat-casino.com/authorization_form.html
Guest
3:57 PM
there's the form... see what i mean!
and there are over 25 of these rgt casino's not just 10... they are the 1 casino
Ema
3:58 PM
Yes I see, but that's probably needed for different bonus promotions, sometimes you can't claim them in conjunction with sister casinos
Guest
3:58 PM
will u blog this at all or warn any1 of what ive said here?
Guest
3:59 PM
nah its the same codes for eachy... says on the code site i went to that the codes were useable in all RGT casino's
Ema
3:59 PM
Unfortunately I cannot post in your name, if you want to leave a complaint please, I'm happy to send you a link to an appropriate forum thread
Guest
3:59 PM
or where do i blog it myself or what forum?
lol u got inh first
Ema
4:00 PM
:)
Do you have a forum account on LCB?
The sign up is quick and easy if you don't
completely free of course
Guest
4:01 PM
no but i will
'where do i go after that?
Ema
4:02 PM
The sign up button is on our home page, top right-hand corner
Click on it to start the process
Guest
4:02 PM
nah i mean is there a forum at this site and whats its name?
Ema
4:03 PM
Once you've created an account you can post your complaint here: https://jswqzs.com/onlinecasinobonusforum/direct-casino-support/coolcat-clubplayer-prism-cirrus-wild-vegas-palace-ofchance-vip-lounge-slots-of-v/165/
Ema
4:04 PM
Or you can open a new topic in the players complaints section here: https://jswqzs.com/onlinecasinobonusforum/player-complaints/
Guest
4:05 PM
that's more like it! and ur actually chatting 1 on 1 and not having half a dozen or more people at once which is rare
thx
Ema
4:05 PM
You're welcome! Thank you for noticing
Is there anything else I can do for you?
Guest
4:06 PM
if I think hard enuff probably but guessing u needa take certain number of help requests per night so it ok
Guest has rated the chat Good
Ema
4:07 PM
Thank you for rating our chat
Guest commented: "finally a real non shonk and 1 on 1 convo'"
Ema
4:07 PM
It means a lot and honestly it's the end of my shift
Guest
4:07 PM
cred where cred's due
Guest
4:09 PM
ok well hope u liked the chat cos I did and help and feel better having help someone on end of work instead of thinking... fkn I hate my job totally
;)
thx and go punch that card luv. seeya and thx again
Ema
4:09 PM
Thank you! Have an awesome day!
Ema
4:10 PM
Byee
:)
Guest
4:10 PM
ciao 4 niao

Hi Mark Hromin,

welcome to LCB forum.

I have fixed your post so it does not show the long space in between the lines.

For everyone else's information, the above chat was done not with Coolcat, but our own LCB chat support which obviously has nothing to do with the casino itself.

Mark you have posted at the right spot, however I advise you to let us know details about your complaint so we can forward it to the CoolCat Representative, and hopefully they can resolve it for you.

cheers
Zuga
LCB Admin

Hello Mark Hromin,

I am sorry to hear that you are having an issue with Cool Cat Casino.  If you would please be so kind as to send me the details in a private message I will be happy to look into it for you.

All the best,

Tawni
Casino Representative

club player casino, I have posted the full details of the put offs and emails always lying about contacting me in 1 business day etc. Could youplease be so kind to message me as I have had enough dealing with chat staff etc constantly telling me my winnings are on the way rest assured, etc.
thankyou

Hello Julie Cale,

The casino rep has been notified regarding your issue. Hope they'll get back to us shortly.

Thank you very much for your patience.

Best regards.

Hi Julie Cale,

I am the casino representative for Club Player casino and would be more than happy to assist you.  Would you please be so kind as to send me a PM with you casino user name and email?

Thank you,

Tawni

just to bad they take up to a month to pay out im in south africa

Why is it too bad they take a month to pay?  You shouldn't really worry about that because they are the most rogue horrible casino ever.  I cant believe people actually play there.

You should see all the complaints posted over at AG. It's a damn shame they continue to operate in the manner that they do.

heard they pay out very fast lol

Are you a shill posting bonuses for a rogue?

NOT advisable or SMART to even set up an account.  I would never want a place like this to have personal information.

Ok I am waiting on 2 approved withdrawals.  I sent in my docs.  I've contacted withdrawals and Bill several times.  I was told my withdrawals are approved but they are just waiting for correct address info. I have sent this in 3 different times so there is no reason why they shouldn't have it.  I know this casino is bad about slow payouts and everyone says play at your own risk but I enjoy playing here but after what I've read and what I've experienced I'm beginning to change my mind

OK think this got resolved. Got an email saying its on its way. Let you all know if this goes smoothly.

Its a rogue horrible casino, I don't think your update on whether it goes smoothly is really necessary, because people shouldn't be playing there.  I understand you say you like playing there, but please don't drag people into such a dangerous scenario. 

Well I got my check.  Your post was rude and pointless.  As far as I know you have to be an adult to play at any casino so what anyone else does is not my problem

Yes there is normally a legal age to gamble, and the online gambling worldy requires intelligence for deciphering T&C's and choosing where to play.....

Actually my posts are relevant and informative.  My posts could actually help someone by making them think twice about playing here.  Your posts are wreckless and shilly.

Tawni
Please check your inbox 

hello

 

i have been trying to get my bank wire from coolcat casno since oct 7.  they keep telling me i will get it soon but its been long time.  can someone plese please help me. username   lagames [email protected] 9492322200

thank you

 

lorena ayso

HI lulu2,

Sorry to hear that. Unfortunately, we advise our players to stay aways from this casino and the whole group, since they are under a warning sign because of delayed payments, delayed withdrawal tactics and voided winnings. Please read more about it on our review page HERE. We'll try to get through to them but we can't promise we can help you get your money. We'll keep you posted anyway if we hear from them. 

Hello Everyone,

My name is Elena and I am pleased to introduce myself here as the new Gambling Wages Players advocate. I am fully at your disposal anytime for any issues you may face while playing at our quality Casinos.
As the Player’s Financial advocate, I take care of escalations and problematic cases making sure that our customers are being well cared for as well as being paid on time.

We do apologize for any inconvenience that some players may have experienced, however I can assure you that all issues that we are aware of in respect to player’s payments that have previously been presented here in this forum have been resolved.

Our priority to pay players on time and provide outstanding 24/7 service to them are key values contributing to our mission which is to provide the best customer experience to our clients as a premium Casino operator.

Therefore, please do not hesitate to contact me anytime, I am at your service.

You can find me by username: ElenaN or Display name: GwagesRep

With best regards,

Elena N

 

When I played at Dreams Casino, there was an offer available on the sign up home page for $100 no deposit bonus when you download the software. I downloaded the software and never received the $100 NDP nor received assistance with the issue, even after receiving a confirmed software download. I attempted to receive assistance from the Chat Rep and waited for the chat session to begin for almost one hour before finally disconnecting (See the Screenshot) I also attempted to contact them by phone, but the call went straight to voicemail. I would proceed with caution before depositing with Dreams.

Hi 2Late4Me,

We've forwarded your username to the casino rep. Hope they'll get back to us shortly. Keep you posted. 

Dear Dominique,

I am sorry to hear about your bad experience with our Casino, but i believe there was a misunderstandig.

I found two accounts in Dreams casino under your email: [email protected] and in both of them, a free chip was redeemed and played down to 0.

As per casino rules, multiple free chips in a role are not allowed, this is the reason you were not able to redeem another one, in this case - the welcome bonus you are mentioning in your comment.

If you make a real money deposit, you will be eligible for another bonus. If you need more information, you can check the casino page rules.

I am available for  additional questions as well.

All the best,

Elena N

Hi everyone, I am new to discussion forums, please bare with me if i do not put my correspondence in the right forum and or area. I have played online casinos for many years, its the way i sometimes pass the time. I have lost more than i have won over the years. But im ok with it. The reason i came to this discussion forum is that i wanted to see if anyone else has had a problem with CLUB PLAYERS CASINO about withdrawls. I am glad that i found this site because i can ask for advise on what i can do to hopefully recieve my winnings that ive been kind of stressing about for the past few months. I have contacted CLUB PLAYERS numerous times by phone, and emails, it seems like i am getting the run around from their staff. I have updated my forms that they requested and was even sent an email stating my forms were completed on 11/11/2016. I have cashed out my winnings in the past with CLUB PLAYERS CASINO for like $200, but now that ive won $2000 it seems like they dont want to send it to me. Can anyone tell me what i might try doing to hopefully get my winnings. I am willing to donate part of my winnings to this site if anyone can help me with getting my money i won fair and square. thank you for your time.

Please PM me your casino username and we're going to contact the casino on our behalf. 

Hello basco01,

I am sorry to hear about your disappointment.

I have just sent you a message with some details I need in order to locate your account and help you with your query.

Looking forward to hearing back from you.

Greetings,

Elena N

Rubyslots 

karonaakerbrock username

they owe me a total of $3,500 I won $4,500 but the a keeping 1k for sticky bonus. 

I won 4 separate times an cashed out beginning 12/22/16

they did pay me on 1 other occasion $875 by check from a Canadian bank in US dollars but it took a almost a year. 

Check made out to Karon Lynn Leal. That is how they need to pay me again  This issue was escalated on 1/18/17. Hmm

Sorry to hear that MissKaron. We're going to forward your message to the casino rep to look into it. Keep you posted. As we already advised you on our live help support, this casino has a warning sign due to delayed payments, delayed withdrawal tactics and voided winnings. We are going to do our best to help you get your money.  Please have a look at our review page HERE. 

Dear Karon,

Apologies for the bad experience with us.

I have sent you an email with all details regarding your checks - the dates and the amounts that will be sent to you in the next days.

Please do not hesitate to contact me back if further assistance needed.

All the best,

Elena N

 

More delays. Not even one FedEx number. Liars.  especially if you plan on being paid within 3 to 12 months.  if you can hold on no big deal but their delay tactics and their excuses...we just moved ...must've fallen through the cracks and oh ! I'm on this totally got your back! it's a pack of lies.  do not believe them. I won't make this mistake again. I'm hoping that none of you will either because it's excruciating especially after you won a jackpot after they take your money instantaneously but it takes months to a year possibly to ever get your jackpot paid out. they really suck. Just saying don't be lured by the no max cash out no play through. It's a sticky bonus they took 1000 out of my $4500 winning so they owe me 3500. Be smart play somewhere else