CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino Support and Complaints Thread

thanks Martyn...yes I gave the wrong swift code but notified them of the correct one....I just wish I knew what is going on now, I mean this shouldn't cause too much of a delay, right?.....thanks blue for messaging Martyn

the funds have hit my bank, thanks!

hello, i wrote you a few weeks ago but never received an answer,
is this thread still monitored?

thanks
kc

Did you try to PM Martyn?

well i did a few ago, maybe i just try again 

Hi and welcome to the forum ShawnSunshine.  Which casino did you sign up to and which bonus did you use?  I might be able to help you if I have this info.

Thanks

blue

HIGH NOON Casino and I used the bonus code LCASINOBONUSES.COM

I am now at $680 chips and $630 left on my paythrough 

Started real High at $2440    But now its looking good 

Hi Shawn Sunshine, looks like your winning.  If you want to posted screenshots or stories of winnings there is a screenshot thread under the main casino forum.  This is the direct support thread for help from the casino.

I do see you started your post with a question about the playthrough and what you can cashout.  You have to be very careful to make certain you hit playthrough.  Now when you clear the playthrough and it says withdrawable, that doesnt exactly mean the whole balance can be cashed out.  If you took a bonus, then the bonus can not be cashed out.  For example if there was a $200 bonus and you have $708 right now, the most you could cashout is $508.  This is of course if you are using a deposit bonus and not a free chip deposit. But from the looks of it I am assuming you took a deposit bonus. 

If you have anymore questions to make sure you cashout correct, either ask live chat in the casino or post your question here.

Looks like a $61 free chip with a x5 max cashout.  So when you make your withdrawal make sure you include the $61 free chip as well as they will deduct this from the winnings.  The total you should therefore withdraw is $305 + the $61 = 366.  You will receive $305. Play the rest off before you withdraw.

Good luck.

blue

Also... remember you can later use your accumulated comp points as cash.

i talked with Lola, a live rep and she told me to just request the full amount and that they would subtract the difference to make $305

I sent in my verification forms and documents. I then requested a cash out via card pay to my metabank visa debit (netspend) which has direct deposits on it.

I hope the cashout goes ok.

I would only withdraw the allowed amount and play the rest... to accumulate comp points.

No they said they void the amount that's over the max cash out. So even if i left it in there, they take and clear it out and it resets to 0.


Also They are asking for a $21 deposit as part of the verification process, which they say I will get back and do not have to leave in the account, along with the $296

(I requested pay my card option which costs $9 fee , so $305-9)

I already cashed out for the $708, now just waiting on the cashier to verify me


Just curious though, is this $21 a normal proceedere for all clubworld casinos>? They said once I am verified , it will be valid for all casinos under the family. (High Noon being one)

I sent in all the requested docuemnts and signed forms via email.

Yes it is normal for these casinos and many others to request a small deposit before cashing out a free chip.

Yes I would count on it being a little while before you get the money after your deposit.  If you have to wait then thats the best thing to do.

i am having a difficult time getting paid from aladdin gold casino......i have been waiting since march 17 for approval and they keep telling me 'tomorrow'...ive certainly spend enough with this casino and i dont understand the hold up.....can someone please advise me?

I'll have a word with them about this rikky644.

I'll get back to you when I hear.

blue

EDIT

Email sent.

thank you blue.....i would appreciate it....

Hi Rikky,

Your withdrawal will be processed today.  I'm going to send you a pm with details. 

blue

Hi Martyn;
I played at Alladins Gold a few weeks ago and got paid by check in 8 days. I thought that was great. Then played again and a week after I cashed out they said they're having difficulty and can't send a check. Can you tell me what's up, maybe help with  the best pay choices for US?
Thanks, luckee7

Hi there,there have been delays recently on the check payments. Nothing to worry about and they should be cleared off in the coming week. It's a public holiday here tomorrow and friday so please can I ask for a little bit more patience and I hope we can get you sorted very soon.

If you need further help, please give our CS team a nudge.

Thanks for the information Martyn

I recieved birthday freespin codes from almost all of your casino groups but i couldnt down load the game hillbillies for the freespins.I downloaded just fine at other casinos this problem only happened at the club world group.My username is kittyqueen for club world casino can you check this for me or replace the freespins with a chip.

Hi Rena,

I'll ask the reps the question for you and get back to you asap.

blue

Hi Rena,

This is the reply and they suggest raising this issue with the Live Help.

"we’ve checked the player and as far as we can tell there should be no issue with the player being able to retrieve the offer. We see the coupon is still available to be claimed.

We’ve also tested this from our side and the offer is redeemed and the games loads without issue?

The best thing that I can offer at this point is to refer the player to our CS team who are available 24/7 to help out with such issues. Should they not be able to resolve it then they can escalate it to RTG for bug checking.

Sorry I can’t be of any specific help in resolving this for you but I hope that our CS can do a better job."

Thanks blue i will try CS but it is weird that the game hillbillies at all the CWC was what i recieved in freespins but i get an error when i download saying download unsuccessful but i downloaded that game just fine at other casino groups 8'|

Try to download another game that you never downloaded.  I have had the issue before where it looks like its downloading but then always fails.  It probably had something to do with security on my computer.

If you did it via pay my card, the 3-5 is correct.

Transcript of your chat
Inbox
x
chris

4:22 AM (54 minutes ago)

to me
The following is a transcript of your chat session.

General Info
Chat start time Apr 21, 2013 4:11:29 AM EST
Chat end time Apr 21, 2013 4:22:00 AM EST
Duration (actual chatting time) 00:10:31
Operator Cobie

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Cobie'
Cobie: Hello!
Cobie: How are you?
*****: himy name is ***** my username is ***** my birthday is ***** my email address is *****@gmail.com i recieved birthday freespins for hillbillies slot at almost all of your casinos but i waited but i cant get the game to download
Cobie: Your birthday coupon is already on your account
*****: i tried at other casinos with no problem but the CWC group gave me birthday freechips for lucky red casino -aladins gold casino-buzzluck casino also and game wont download
Cobie: What computer are you playing from?
*****: the hillbillies game says unsuccessful download
*****: i am playing from home
******: i have no download issues at any other casino except where my bday freespins are
Cobie: Ok and what kind of computer?
*****: windows xp proffessional
*****: can the spins be replaced with a freechip
info: Your chat transcript will be sent to ****@gmail.com at the end of your chat.
Cobie: Unfotunately not, i would advise that you update your flash player and also uninstall the casino and then reinstall
*****: just really weird that i would have problems downloading that one game only from CWC group but can download anyother game at CWC group just fine.I wont go threw the hassle of re installing 5 casinos just for freespins thanks and have a great day
info: Your chat transcript will be sent to *****gmail.com at the end of your chat.
Cobie: This can happen if you do not update your flash player




I did try to download crystal waters after i chatted with CSR and it downloaded just fine.Not sure whats going on but its not worth the headache.
Thanks for everyones help.

So did you update the flash player and get the free spins on hillbillies Rena?

(By the way, I took out your full name, date of birth, username and email address for your own safety)

my flash player was fine never could get the spins though  thanks blue

I made the mistake of  questioning the number of withdraws that came out of my bank account with Aladdin's Gold, I'm new to this online casino thing and didn't know Lucky Red was affiliated. I had a balance of 565.00 at Lucky Red and was waiting for my verification paperwork to be approved so I could withdraw it. They closed my account, kept my deposits and kept the 565.00 I won. I do not know how they can get away with this....lesson learned. 

Hi Weezer and welcome to the forum.

Do I assume that you did a chargeback?  If this is not the case, please private message me your username and I'll speak with the reps on your behalf to see if I can help.

blue

I've sent the query to the rep.  I'll keep you posted.

blue

Hi weezer,

I have a reply for you as follows:

"I have spoken to management about this player, as they have had previous contact with her.

Management has agreed to process the refunds for both AGC and LRC totalling $639

The player will not receive winnings in LRC totalling $565

As we are processing refunds for her, they amount to more $ $ than her winnings anyway, so hopefully this player will be happy.

The players accounts will remain closed and she will be banned from the Club World Group and affiliated casinos, as she has threatened chargebacks with us. I am sorry to say.

The refunds are being processed as we speak."

As you can see, all your deposits are being refunded to you which amount to more than your winnings.  You will not be able to play at any of the Club World Casinos.

blue

wow, a nice result weezer.

also when support told me about the refund policy i was like wow you can do refunds, they said yes but it blocks your account for ever

you know, i have a question about these refunds, is there some form of a rule though in order for you to ask for a refund??

and will they refund all deposits you ever made there and deduct if you made withdrawals from the total, how would they fully work??

any more information would be grateful

Thanks

LuckyRJ

Thank you blue! I've been trying for DAYS to get an answer from them. You are amazing...

Lucky - It would be everything you deposited but having made withdrawals, I would guess it would be highly unlikely to get everything back.

I don't agree with chargebacks in any shape or form and I think in Weezer's case, she was checking the position and they took it as a "chargeback" request (this is a guess based on the wording of weezer's post). 

I totally discourage you from doing this if you are thinking about it. Making withdrawals on deposits and then querying those deposits does not a chargeback situation create.

blue

ok ty

well ok still patiently waiting for my winnings to show up on my visa debit card. Today is the 3rd business day from the day when it was approved. the $21 was already charged to my card (and sadly i did not win on that $21) but i do have the winnings coming for $296. Just not sure when to expect it now, because i got another chat message stating it can take up to 7 business days, just to post.

Hi ShawnSunshine - If you've not received it by the close of business on the 5th business day, do let me know.  I think you said 3-5 business days in your previous post.

blue

Club Word, Aladdin's Gold, Lucky Red are all great casino
I won and they are really trustworthy

What gives with the Club World Group lately?  1st it we are dealing with payments that were not properly credited to our casino accounts but charged against our cards and now....it is taking nearly TWO WEEKS to get bank transfer/wire withdrawals into our accounts?  This is the group I have been sticking with the past few months because of the more timely payments and reliability but after this last go around with excuse after excuse about processor problems....I've lost faith in CWC as well.  Martyn, I "pm'd" you yesterday to ask what the heck is going on but you didn't reply so here I am once again in the public genre to let people know there seems to be some hiccups again with this group.  I am beyond frustrated.

I'll get in touch with the rep.

blue