CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino Support and Complaints Thread

martyn - I thought I PM'd you, but I never received a response. I am having trouble making a withdrawal from Club World. I requested a withdrawal about 2 weeks ago and emailed the verification form the same time. A few days later the withdrawal request was declined and the money was back in my balance. I contacted live chat and was told I hadn't sent a copy of my cards. I scanned my cards,emailed them right away, and requested another withdrawal. Another few days go by and the money is back in my balance. I contact live chat again and am told I only sent them a copy of the front of the cards and they also need the back. I asked why noone is communicating this to me and I am told that the cashier should have been sending me emails. I then send a scan of both the front and backs and make a 3rd withdrawal request. Again the money goes back in my balance without anyone telling me why. This time I'm told that they need better quality copies. I scan the cards the best I can (I was able to read the info on the cards) and send them off, I made my 4th withdrawal request. A few days later the money is back in my balance. I am told again they need better quality. Instead of scanning I made copies this time and made sure they could be read. I emailed the copies, made a 5th withdrawal request, and followed up the next day with an email asking if they were received and what the status of my verification was. That was Monday and I haven't heard a thing. Can you find out what is going on and why noone has communicated with me?

Username: stish

Hi, all seems fine now and the funds have been approved today.

Regards,

Martyn

Thanks Martyn. That made my day!

I have been waiting for over 3 weeks for a 950 withdrawal.  They keep telling me there is a problem with the ACH processing. They always say on such and such day it will be resolved.  Last friday they told me that they would definitely know by today.  Today they say they have no idea when it will be resolved.  I have tried to be patient but I am beginning to wonder if they are just running me around.  Definitely seems that way.  Can anyone help?

You are definately not being given the run around. We are doing our best to get the funds to you and all the other players that are outstanding funds from this issue.

As it stand now, we are waiting on a test batch of payments to sucessfully complete with the new processor. They originally told us it would all be processed early last week, then that moved to Friday of last week. So if that was the case then we should be expecting to see the first ACH's drop in accounts over the next 24 to 48 hours. Once we know that works successfully we can then clear the backlog caused by this issue.

All I can do right now is request that you be a little more patient as I can understand that this is frustrating. Whatever happens we'll find a way to get the funds to you.

Regards,

Thank you for the reply...since this is my first time to withdraw...I am just a bit nervous about it...when you explain, it makes sense. 

Please dont be nervous. You are in good hands and all will be good in the end.

Relax and enjoy yourself

Hi

don't know if its the correct place to post this but highnoon is a clubworld casino I think?

I just got refused my withdrawal after somehow beating the WR of $61*40

I managed to clear $130 and have been refused because my girlfriend tried out the same bonus.  She seen how well I done so jumped on to her laptop and went for it.  I have now been refused my winnings because the IP address is the same.  My address and bank details are all different and I think this is very poor that I can't get my winnings.  We are not trying to abuse bonus, we both just wanted a play of the casino (which I enjoyed playing), but due to another failed withdrawal attempt I don't think I will be using clubworld casinos again.

Hi BetFreak, unfortunately you have broken the terms and conditions which you agreed to when you signed up.

The free bonus is only available as explained below...

https://www.highnooncasino.com/terms-conditions BONUS TERMS AND CONDITIONS...

"2. All Bonuses will be given only once per household, business address, IP address and/or per account, as per our terms of use. If a duplicate account is opened it will be closed and all bonuses and winnings will be considered void. "

I don't think that this is a reason to be disappointed with the casino or any of our related casinos but you should be aware of the terms and conditions of the bonuses that you apply for before playing.

I am very dissapointed I wasn't informed of this whilst my gf was playing the games

I think its another one of the casino get out clauses, but I understand why the IP address comes into play, but what I don't get is that my BILLING address and CARD details are completely different all I did was use my laptop at her house. People need to be aware of these withdrawal refusals thats why these forums are here and no amount of you broke clause "....." so you won't be paid. 

It was only when I asked for the address details for sending confirmation about my withdrawal that I was refused the money - poor customer service taking that length of time to let me know.  I waste over an hour of my time collecting/printing all the information. I will create a new forum dedicated to all casino's and withdrawal/terms - these should be stated here ore clearly before you allow people to get their hopes up

I won't be using the casino group again.  Thanks for the info though.  Playtech casinos seem to better as do UK ones. Faster payments and less hassle with better customer service

Kind Regards
Betfreak

The information is there for you before you sign up, you actually confirmed that you have read and agree to the terms and conditions before submitting your registration to the casino. So really it's down to the user to make sure they are fully aware of and understand the rules of the casino.

You'll find that most casinos will have similar terms in their T&C's to help prevent the problem of bonus abusers.

It's down to the cashier and our security team to check on the specifics of the accounts such as duplicate accounts etc, so it's unfair to blame the CS of the casino for your failings to read the terms and conditions of the bonus.

I do feel sorry for you that it came to this to realise this and understand that you are frustrated, however the terms and conditions are clearly stated in all of our casinos.

Thanks for the information, I will be more careful in the future

Martyn, do you know of any delays with PayMyCard?

Well, I had been waiting for a paylinq withdrawal much longer than usual.  Finally someone eailed me back and said they're having problems with that now. 

They suggested I use PayMyCard.  I have never used this before.  I hope there is no delay with this method, because if so my deposits will have to cease.

So far it seems the only way I can get a withdrawal is by check, which, I must say, has been going pretty well.

If anyone has had any recent experiences with PayMyCard, I would appreciate if you could let me know how it went.  Thanks.

Happy Gambling!

Hi Colywog, I believe this has already been approved today so there will be no further delays in using the PayMyCard payment method.

I had no involvement in getting that pushed through but I believe you have been speaking with our CS team to sort that out.

Cheers,

Shame Aladdins casino ... are many days that I sent the documents ... I had a withdrawal in pending ... they never responded and never checked the bill! they did this to wait for the reverse ... are really unnecessary and shameful ... I uninstalled the casino will never my money .. I'm just sorry for lucky red which has always been great! I want to add that I have ever taken and deposited in the whole group clubword ... This shameful behavior even worse Aladdins Gold

As I understand it, it takes A LOT longer for MyPayLinQ withdrawals which is why this option was offered up.

I haven't confirmed that with cashier yet but I think that is the case. PayMyCard is very good and has been working a treat for those players using it.

Well, actually in the past MyPayLinQ has always been processed the following day after making a withdrawal request, and what I like about it is that I can play my winnings in other casinos without having to dip into my credit cards.  It has always proved to be the fastest withdrawal method for me....that is, up until this week with HighNoon. But we'll see how long PayMyCard takes...I have two other pending withdrawals and it's going on the fourth day since it's been approved. I hope the funds hit my card tomorrow, because I'm off to Atlantic City on Friday and could use the cash!

Well, so much for the funds being on my card in 2 days!!!  Still waiting and we're on day 4....

Just to confirm, it's been 24hours since it was confirmed by PayMyCard as it was approved on the 24th.

No, sorry Martyn but to be clear on my end, as i said in an earlier post (which I believe you responded to), I am talking about 2 other withdrawals I have pending...still...they were approved 4 days ago, and since you seem to have access to my account, you really should have known this because even if you only checked in HighNoon, I have 2 pending PayMyCard withdrawals from that casino.

Excuse my tone, but I am getting annoyed.

Day 5, I received the funds from PayMyCard, I can't complain.  I got it in time for Atlantic City!

Check out this kind E-Mail from LuckyRed:

(insert first name), I have not seen you at the games at Lucky Red for some time now, and to tempt you back I have created some very special offers for you:
75% boost to your Bankroll
Coupon Code: (insert code-don't know if it is meant to be private)
Redeem this coupon in the cashier before your next deposit to receive an amazing 75% boost to your winning chances. With so many games to choose from you could well be in the money soon!
Your username at Lucky Red is (insert user name)and if you have forgotten your password just click the ‘Forgotten Password’ Link on the login screen and your password will be sent instantly to this email address.
Visit Lucky Red now and download the software
I am looking forward to seeing you back, and don’t forget that I am here to help. So if you have had any problems at all make sure you let me know, and get in touch if you would like me to create a tailor-made bonus just for you!
Kind Regards,


Lauren Stone
Rewards Manager

My response:

Lauren,

Thank you very much for the E-Mail. 

I intend to play at LuckyRed regularly and have made a recent withdrawal request.  It's hung up right now because I have to get a digital camera to take pictures of the credit card and driver's license because the fax was not very clear.

I will have to make a deposit after the withdrawal request is cleared in order to receive the withdrawal, and I intend to do so.

I plan to be gaming at Lucky Red for a long time.

Thanks again for your kind E-Mail.  Have a great day!

Respectfully Yours,

(Full Name)

What tremendously kind and courteous people!

There is no question LuckyRed and ClubWorld casinos will be my default place for on-line gaming.

Martyn, I requested 2 withdrawals over the weekend (2500 and 400).  This morning I see that the money was put back in my casino account.  I have already had all of my CWC accounts verified.  I requested the withdrawals again but can you check into this for me?  Thanks

edited:

Now they are telling me my account is not verified.

this has been resolved.

My MasterCard fails in every conceivable way, and I highly doubt that is ClubWorld's fault even though my MC states that they accept Int'l transactions.

I'm going to have to pull out the Debit Card, which is a VISA, but first I have to go to Staples to get it scanned and saved to a flash drive to E-Mail it in.

good to know CWC guys are on top of things. Big 

I have been playing at CW for several years.  One of the first times I played I won big.  Then little over the next couple years; then $5000 random jackpot on a real series slot  in Feb. 2011.  Since that time I cannot win anything decent.  CW is generous insofar as bonuses; but how about loosening up on those slots. 

i downloaded Lucky Red Casino and used the lucky300 300% cashout and i made my 5000 playthrough and cashed out $2000 it took little ovwer a week but i recieved a FEDEX cashier check for $1,8880 cashed it today WOW !!!! very happy they did however hold back$120 for the bonus out of the $2000 but hey i aint complainin !!

I have played and been a VIP at CW and sister casinos for 5+ years. VIP monthly bonuses suck for the past year now and I can't buy a cashout for the past 3 months. I give up. Very disappointed with monthly VIP bonus and payout.

Martyn, it has been TWO weeks since my withdrawal via check was processed with Lucky Red and I still have no tracking number in addition to support not returning my inquiries in a timely fashion.  I am growing very weary of the same old line from support that says "still don't have numbers from the processor".  I chose this method over wire because that was taking even longer.  I am DONE depositing wqith the CW group because they continue to pay out way longer than the other casinos I do business with.  I would appreciate, PLEASE, if you could put some fire under the finance/support folks to get this handled for me now so that I can put my ill feelings towards them to bed.  Thank you kindly.

It took a just under a couple of weeks for me to get my withdrawal.  I got the tracking number the same day I received the check from FedEx.

I made a withdrawal on May 28th for $1,800. It is still sitting in my cashier with the option to cancel or reverse the withdrawal. I have had a few withdrawals with Lucky Red in the last several months, and this is the first time it has taken this long to at least begin to process my withdrawal. Does anybody know if they are having issues/problems getting players paid? I requested a check also because the wires take so long.

Martyn, what is up with Club World Group lately???  NOTHING from them or you in regards to these incredibly slow payouts going on right now!  I am so frustrated. It will be THREE weeks tomorrow since my $1800 withdrawal was processed at Lucky Red and I am fuming mad about the lack of support/customer service.  I would really appreciate some help here sir.  Thank you.

Hi,
I work with Martyn - can you send me your username and I'll look into this for you?
Thanks,
Sarah

Sarah are you a rep then? munrabc is my username.  Thanks.

Hi,

I'm not a rep, I'm an Affiliate Manager but I'll talk to the other guys here and find out what's happened - either a rep or me will let you know.

Thanks,
Sarah

What happened to Martyn? Did he leave?

Your lucky to get a win at any of the casinos in the Club World group, the payout is the poorest I have seen in 6+ years and the monthly VIP bonuses have declined dramatically.  I have stopped depositing much and rarely play any of their casinos any longer. Same goes for inetbet.

Hi Hymacaw,

Cheques have been issued - there were two bank holidays in the UK last week which may have slowed things down a bit.
You should have recieved a tracking number from the cashier. If you haven't received this I can request this for you, just let me know.

Many Thanks,
Sarah

Hello!!!  I tried to redeem my bonus code for Sunday's in June per a letter received in the mail.  I was unable to do so...and i contacted customer service that informed me these were expired!! It's June....Its Sunday!!! WHAT!!!! Can you please explain what is going on? I have seen alot of information about delayed payouts and now I am getting mail for coupons that cannot be honored??? It can make a person nervous!

Lucky Red really made me angry this morning!  I deposited, contacted live support to ask if they had any deposit codes for me, it took them FOREVER to respond, so in the meantime I looked on their website and found this:

http://www.luckyredcasino.com/SpecialPromotions.aspx

Now, on the top it says that 'these code may not be available' or something along those lines...  This is false advertising in my opinion.  If they are upcoming promotions, then post the promos, but not the codes.  Bait and switch.  I have deposited several times there, and this really made me mad.  What the heck, Lucky Red?

Hi jodiisgreat, sorry that you had to wait longer than you had expected to speak with one of our CS team. I hope that this isn't something that you find happens a lot for you.

I just wanted to address what you're saying here regards to the promotions page and respectfully request that you read the full paragraph and the promotions shown on that page before getting mad and suggesting that we are doing the old 'bait and switch'.

First off, the paragraph you refer to reads as follows...

"Some of our events are so special that we can only run them from time to time, and this page will give you a sneak preview of what you can expect from us! Make sure that you check our promotions schedule and your emails regularly as you won't want to miss them!"

The promotions then listed are:

• The Current Welcome Offer (available to all new players all the time)


• Week Day Continual Bonuses (available on weekdays only)


• Weekend Bonuses (available on Weekends only)


• Refer a friend and get $50 bonus! (Available to those who refer friends)

Hi Marylin,  Thanks for your response.  It was more the manner that your rep handled what happened.  She told me that she was going to credit it, and then came back about 10 minutes later and told me that she couldn't.  The way that she handled the livechat was one of the worst that I have ever had with any rep at any casino.  I should have read the top, I will admit, I was at fault there, but I do still stand by the fact that the webpage is a little misleading. 

can anyone tell me if there are delays with ach....i emailed club world cashier saying i read about a lot of delays in withdrawals and i had requested ach...the cashier emailed me back saying it would probably be faster if i used courier check....i know by experience a check takes about 2 weeks!  so is ach taking longer than that????  i dont want to be waiting 2 weeks!! thanks

ACH usually take 4 business days. I have never had one that took more than that.

Hope this helps.

LH