CasinoLuck, NextCasino, WildSlots Support and Complaints Thread

Hi All,

Just wanted to give you all a short introduction to CasinoLuck and NextCasino….

Both sites boast a vast and varied selection of over 600 desktop and 100 mobile slots games from 7 of the world’s leading developers (NetEnt, Play'n Go, Microgaming, BetSoft, IGT, NextGen and Cryptologic). They also both have a live casino section with all of the best live casino games from Evolution Gaming. This is probably the most authentic casino experience you’ll find anywhere online and includes games such as Roulette, Blackjack, Baccarat, Three Card Poker, Casino Hold’em and more!

Bonus Offers and Promotions:

• Welcome Bonus: Includes a 100% bonus + 100 free spins
• Monthly Reload Bonus: 50%
• Frequent Player Points
• Frequent themed promotions and competitions with free spins, additional bonuses, additional FPPs and special prizes.
• Weekly free spin gifts for active real money players


There’s a huge selection of different payment methods and the customer care team can be reached either by live chat or email.

Good Luck from all of us at CasinoLuck & NextCasino!!!!!

Update 20 Oct 2016 - WildSlots brand added

Welcome and thanks for posting at the forum. We appreciate you assisting our visitors and members:)

Welcome to the forum and thanks for being here for us all.

Welcome on forum, two really amazing casinos with great games selection, also never wait my cashouts longer than 12 hours, thanks for this!

Check accounts for 5 wonderful free spins at CasinoLuck on The Wish Master

my account was locked for no reason at casinoluck and in the email i was ignored, for that i want to know what can i do to unlock it.

Oh sorry to hear that. Please send me your casino username and we'll ask them for an explanation. 

my casino username is judasgoat([email protected])

i also have one account at nextcasino and wildslots, but they are normal

i also received a big payment from them which made me happy i just want to be able to deposit on casinoluck too.

so it has to be a mistake from them.

Your details have been forwarded to the casino rep. I'm sure you can make a deposit at Casino Luck as well. Sp let's wait and see what the casino rep has to say. 

im starting to think this casino is "Dead", there is no support and no users.

We heard back from the casino and they state that your account was closed down for promotional abuse and they don't owe you money. 

i asked for them if it is possible to have multiple accounts with their brand and they said yes, and there is nothing on their term and condition that says i cant. Am i the one that is being abusing?

help me here Melissa, what is your opinion?

where are them to comment on this case?

they dont even care to talk about.

For me the same problem happened but unfortunatly i have $700 locked at my account with them

The account was made with NEXTCASINO, anyone can help to solve this problem?

@  judasgoat, - I've contacted them again so hopefully, they will answer your questions. Kepp you posted. 

@valdirper - give me your casino username please. 

@judasgoat: As Melissa wrote above, your account was closed due to promotional abuse on our sites. 

is there any mention about this on terms and conditions specifically, what i know is that i can enjoy any website i want to and get the bonus normally.

thats my point, then do a 3 sites in 1, on which i cannot create the same account with the same email on 3 different games, and the system pass, or

a system that avoid me getting the bonuses on 3 different websites, or else, this "promotional abuse" is a scam by design.

i dont give a F about what you say it is, because you are clearly with bad intentions with this, do what is right once in life.

@MellissaN

my username is [email protected]

thanks for your support

@CasinoLuckAffiliates why my account is frozen?

i was making a good profit and then i couldnt login at my account saying the message that my account was blocked

i didnt receive any email for this block, i sended emails and didnt receive any reply either.

they are scammers

The message is

The login failed. Your user account is blocked.
If you are a self excluded user you can contact support for withdrawing money

Sorry to hear that valdirper. We're going to notify the casino rep and ask for an explanation. Keep you updated. 

Valdirper, you have no account on CasinoLuck. But you have one on NextCasino. It is not locked . Can you please use your email as username when you try to log in? 

i was able to login at my account, and my case is solved.

thanks for everyone.

Glad to hear that. We're happy we could help you. 

my account got blocked with $500 in it, i received one payment before it got blocked, i tried to contact the nextcasino support and there was no reply.

My username is clebrod

Sorry to hear that. We are going to notify the casino rep and ask for the explanation. 

 Our security department is dealing with this matter and they have contacted the player. We cannot give further information in the matter here in the forum.

basically they request a letter sent authenticated by a nothary, and a dozen of documents, this is something that wont be hidden, if they dont want to pay me everyone will know.

Did you send them the doc they required? Did they contact you?

just to let you now that de casino god blocked in belgum

We got a confirmation from the casino that Belguim is restricted at CasinoLuck!

Hi, we'd just like to add in that the same is also true for NextCasino and WildSlots. Belgium is restricted for all three brands.

Hi, I've recently been sent a nasty e-mail from nextcasino, stating I will be charged fees for a dormant account, how do i sort this out ?

Please PM me your casino username or email address, we're going to contact them on your behalf and see what's going on.

[email protected], thankyou

Is there any progree in this matter ?

The  casino is going to be informed. As soon as we got the info we'll let you know and update the post.  

Hi Janey67,

This is standard for both UKGC and MGA. This is nothing exclusive to us and our casinos. This is how it works and shall work for all casinos with Maltese and UK licenses. It is requirements from the MGA and UKGC. If any account is not used for a certain time (12-24 months) and thus considered dormant the UKGC and MGA charges a fee per month until the account is active again. If there are no funds in the account which will be the case of 99.9% of all dormant account, nothing will or can be charged, naturally. Your account specifically, is empty so there is nothing for you to be worried about. If there is nothing there, nothing will be charged. Nothing will ever be charged from any player's e-wallet or credit card or anything like that. This is normal and a licensing requirement.

It is very rare that any fees are ever drawn, since dormant accounts are almost always empty. And players are always reminded and alerted before it happens, giving them time to login and make the account non-dormant again. IF a fee is ever drawn, the fee is not credited to us, but directly to the MGA/UKGC.

Kind regards,

CasinoLuck Affiliates

Has this matter been resolved ?

Yes, we responded to this post on Friday the 27th. 

Huh, these casinos seem to be still doing the Self-Excursion things against winning or frequent players, saying security reasons or promotion abuses.

A few years ago, my accounts were self-excursed by them, not by me, when their casinos were on EveryMatrix platform.

Account block for me were for the first and last time in Casino Luck and Next Casino.

My money was not held there, so I had not much reason to complain to them.

But, I want to say the Self-Excursion was very very unpleasant experience.

We got the info regarding your case from the casino rep. They informed us that you sent a utility bill that was not to the standard of Aspire or the Maltese Gaming Authority standards. You need to UPLOAD  or EMAIL a new utility bill that needs to be containing:
 - Clear copy of a recent Utility Bill or Bank Statement (showing your name, current address, logo and issue date – dated from the last 6 months), as proof of address.

 -Als, all 4 corners of the bill needs to be visible and all letters and numbers must be readable.

You can upload as stated in the email or contact the live chat, or email the utility bill to [email protected].

I'm sure there won't be any issues once you provide the necessary docs. 

Hi, I only have a question about bonuses if it's ok to post it here?

Have had an account at Casinoluck, next and Wildslots long before they becoming Aspire Global casino. Then I now find this in the terms

The "Welcome bonus" is limited to one bonus per household. Aspire Global operates a number of casino brands ("Aspire Global's brands") and reserves the right to limit the number of Welcome Bonuses that may be taken up by a player across Aspire Global's brands in the following way. By claiming this welcome bonus offer at CasinoLuck , you are prohibited from claiming a welcome bonus at other Aspire Global's brands. Any attempt to try to deceive management by registering multiple accounts within Aspire Global's brands in order to gain bonus money, may be deemed as bonus abuse and may result in the account(s) being suspended and the removal of your funds. For list of Aspire Global's brands click here.

I have received welcome bonuses on all, but before you switched to Aspire global. Is this going too be a problem for me now? And what about freespins and other bonuses?

Hi tinka5555,

We're going to forward your questions to the casino rep. Keep an eye on this topic. 

Thank you for letting us know WWW420XE. 

Hello tinka5555,

If you had accounts on CasinoLuck, NextCasino and WildSlots before and used the welcome then that has been used as stated and would not cause any problems on CasinoLuck, NextCasino and WildSlots. Having said that, you will not be able to claim a new welcome offer since it is limited to only once. The term only state welcome bonus not other bonuses or freespins.

If you sign up on any other brand and wondering about the welcome bonus then you should contact that brand.

Regards,

CasinoLuck Affiliates

Ok then I know. Thanks Casinoluck and Lcb

USER - cukurdupsis999

Hello, right now is my time for a complain, i have chat transcript to show how terrible support works here! 
today i got email with offer - deposit 10e and get 100 free spins (every time when they sent to me this offer i used it), i did deposit of 10 euro and went on live chat for 100 free spins because i CANT play netent games, they always added free spins on game fruity freinds or egyptian magic! And there was no problems!

Today of course i got confirmations that i can find free spins on games - Starburst™, Aloha! Cluster Pays™, The Legend Of Shangri-La™, but instead of those games-they will add another eligible game because i cant play netent, but i got offer!

Later went again in chat and asked for free spins - they will add 10 euros, i said no and asked for free spins, agent Shannon (terrible) told me that she will add 50 free spins..why ??? i always got 100 and i want 100 also this time! After long conversation she left chat and game over.

I went in chat another time with another terrbile agent Jaakko and he made me double stupid - he told me that i already used offer (HOW if i cant play netent games?) then he told me another news - offer has expiered ( walid 01.03-02.03) AND THEN he dont see any offer in my account and he dont know waht about  talk!!!! BUT i SEE it my bonuses (i have screenshot and there can see as unused free spins) and also i have an email!

So i will not cry for those free spins, but no one deposit anymore from me!

Hi sanchya,

can you just confirm what is the casino in question (CasinoLuck,NextCasino or WildSlots) so that we can ask them to look into your case? 

casinoluck! tyvm :)