@sanchya - Thanks for the confirmation. We've emailed the Casino Rep about your case. Keep you posted.
CasinoLuck, NextCasino, WildSlots Support and Complaints Thread
- Started by
- CasinoLuckAffiliates
- Casino Rep 171
- last active 4 years ago
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- Replied by
- CasinoLuckAffiliates
- at Mar 04, 19, 04:05:06 AM
- Casino Rep 171
- last active 4 years ago
Hi Sancya,
We looked into this for you and we can see that you were given a 10 Euro bonus to be used as free spins last Friday by support. The 100 free spins promotion was for either of the two Netent slots you mentioned. Since you cant play Netent in your region, you were given bonus funds to use as free spins instead in another slot instead.
Both the Netent slots for this promotion are slots where free spins are worth 0.10 Euro per spin. That is the lowest and the base value setting for both those slots. The total value of the 100 free spins promotion is thus 10 Euro. You were give the equivalent amount to use in any other slot. The confusion here is that if you play Fruity Friends, which has a lowest bet setting of 0.25 Euro, the 10 Euro will only be enough for some 40 free spins. If you play a slot with the same lowest bet as the two Netent slots (0.10 Euro) you will be able to play 100 spins. Either way, the most important thing here is that you got the equivalent amount as the Netent spins are worth. The same total amount as anyone else that took this promotion. We do apologize that support did not give you this explanation as it would probably have cleared things up right away. We will make sure they are informed to do this next time the same question comes up.
Thanks for understanding.
Best regards,
CasinoLuck
3.4/ 5
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- Replied by
- sanchya
- at Mar 04, 19, 04:57:22 AM
- Hero Member 725
- last active 5 months ago
CasinoLuckAffiliates wrote:
Hi Sancya,
We looked into this for you and we can see that you were given a 10 Euro bonus to be used as free spins last Friday by support. The 100 free spins promotion was for either of the two Netent slots you mentioned. Since you cant play Netent in your region, you were given bonus funds to use as free spins instead in another slot instead.
Both the Netent slots for this promotion are slots where free spins are worth 0.10 Euro per spin. That is the lowest and the base value setting for both those slots. The total value of the 100 free spins promotion is thus 10 Euro. You were give the equivalent amount to use in any other slot. The confusion here is that if you play Fruity Friends, which has a lowest bet setting of 0.25 Euro, the 10 Euro will only be enough for some 40 free spins. If you play a slot with the same lowest bet as the two Netent slots (0.10 Euro) you will be able to play 100 spins. Either way, the most important thing here is that you got the equivalent amount as the Netent spins are worth. The same total amount as anyone else that took this promotion. We do apologize that support did not give you this explanation as it would probably have cleared things up right away. We will make sure they are informed to do this next time the same question comes up.
Thanks for understanding.
Best regards,
CasinoLuck
Heh, you should check out promotion games and they dont have 0.10! For example aloha? P. S. I have an email where is all those games i submited! And also please explain me why so far i got 100free spins in egyptian magic or fruity friends as alternative games? Or those terrible agents do what they want? If u send to me offer THEN chek out if im eligible for those games not right? But as i noticet that there everyone do what they want - every agent run promotion as they want i will close my account! I dont like unfair gaming :) gl.
Rated:3.5/ 5
4/ 5
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- Replied by
- Jame
- at Oct 19, 19, 12:56:15 PM
- Sr. Newbie 25
- last active 9 days ago
Today sign in Wildslots and make old mistake, not read bonus rules. This is the one casino you really have to read rules carefully before deposit and claim this welcome bonus. First and last deposit this casino,
Very rare you have to pay fee when deposit, thats ok but when other casino you dont need to, its piss me off but i deposit still.
After wager alot i check my bonus and realize those spins what i play not wager my bonus same what i expect. Asking chat support, he give me link (not found easily on rules page) where i can see at only few slot wager 100%, most of slots wager only 50%, some not more then 10%. There is even some slot what you forbidden to play. So if you play those, they take all your winning.
So be careful with this kind of "hidden trap rules" casinos.
2.7/ 5
Rated:4.1/ 5
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- Replied by
- Omar Sahid
- at Mar 31, 20, 07:41:15 AM
- Newbie 13
- last active 3 years ago
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- Replied by
- MelissaN
- at Apr 01, 20, 03:22:42 AM
- Almighty Member 15546
- last active 2 months ago
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- Replied by
- Lolo Spence
- at Mar 02, 21, 11:04:11 AM
- Sr. Newbie 32
- last active 1 month ago
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- Replied by
- Lolo Spence
- at Mar 02, 21, 03:29:33 PM
- Sr. Newbie 32
- last active 1 month ago
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- Replied by
- MelissaN
- at Mar 03, 21, 02:38:25 AM
- Almighty Member 15546
- last active 2 months ago
Thanks. The casino rep will be notified. Keep an eye on this topic.
Rated:4.5/ 5
4.5/ 5
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- Replied by
- MelissaN
- at Mar 08, 21, 04:03:21 AM
- Almighty Member 15546
- last active 2 months ago
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- Replied by
- piko
- at Nov 20, 22, 03:38:20 PM
- Sr. Newbie 26
- last active 1 year ago
Hello so i subscribe to next casino through your website and I am having so much problems with this casino, it's been two days that I am not able to play any games on there website, I have chatted with them over and over again and they keep telling me that the problem is technical which cannot be true as i see on there website others that are playing with no problem, also this block or whatever they are doing to not allow me to continue playing happened when i won a bonus rounds with free spins that has not been played yet on Temple wealth, also I have money in the account like 88$ or so can you please help me , they are giving me the merry go round thank you for lol you do
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- Replied by
- Berks
- at Nov 22, 22, 01:59:12 AM
- Mighty Member 4535
- last active 10 months ago
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- Replied by
- piko
- at Nov 25, 22, 10:26:50 AM
- Sr. Newbie 26
- last active 1 year ago
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- Replied by
- Berks
- at Dec 01, 22, 06:29:59 AM
- Mighty Member 4535
- last active 10 months ago
Hey piko,
Casino Rep got back to us with the clarification. This is a tech issue as you have a game in progress on Temple of Wealth, more players are affected by the same problem. They can not know an estimated time of arrival at the moment and will let us know when it's fixed. Keep an eye on this thread for any updates.
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- Replied by
- Berks
- at Dec 05, 22, 02:48:39 AM
- Mighty Member 4535
- last active 10 months ago
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- Replied by
- Berks
- at Dec 09, 22, 07:13:08 AM
- Mighty Member 4535
- last active 10 months ago
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- Replied by
- Berks
- at Dec 12, 22, 03:34:29 AM
- Mighty Member 4535
- last active 10 months ago
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