CasinoLuck, NextCasino, WildSlots Support and Complaints Thread

@sanchya - Thanks for the confirmation. We've emailed the Casino Rep about your case. Keep you posted. 

Hi Sancya,

We looked into this for you and we can see that you were given a 10 Euro bonus to be used as free spins last Friday by support. The 100 free spins promotion was for either of the two Netent slots you mentioned. Since you cant play Netent in your region, you were given bonus funds to use as free spins instead in another slot instead.

Both the Netent slots for this promotion are slots where free spins are worth 0.10 Euro per spin. That is the lowest and the base value setting for both those slots. The total value of the 100 free spins promotion is thus 10 Euro. You were give the equivalent amount to use in any other slot. The confusion here is that if you play Fruity Friends, which has a lowest bet setting of 0.25 Euro, the 10 Euro will only be enough for some 40 free spins. If you play a slot with the same lowest bet as the two Netent slots (0.10 Euro) you will be able to play 100 spins. Either way, the most important thing here is that you got the equivalent amount as the Netent spins are worth. The same total amount as anyone else that took this promotion. We do apologize that support did not give you this explanation as it would probably have cleared things up right away. We will make sure they are informed to do this next time the same question comes up.

Thanks for understanding.

Best regards,

CasinoLuck

Heh, you should check out promotion games and they dont have 0.10! For example aloha? P. S. I have an email where is all those games i submited! And also please explain me why so far i got 100free spins in egyptian magic or fruity friends as alternative games? Or those terrible agents do what they want? If u send to me offer THEN chek out if im eligible for those games not right? But as i noticet that there everyone do what they want - every agent run promotion as they want i will close my account! I dont like unfair gaming :) gl. 

Today sign in Wildslots and make old mistake, not read bonus rules. This is the one casino you really have to read rules carefully before deposit and claim this welcome bonus. First and last deposit this casino,

Very rare you have to pay fee when deposit, thats ok but when other casino you dont need to, its piss me off but i deposit still.

After wager alot i check my bonus and realize those spins what i play not wager my bonus same what i expect. Asking chat support, he give me link (not found easily on rules page) where i can see at only few slot wager 100%, most of slots wager only 50%, some not more then 10%. There is even some slot what you forbidden to play. So if you play those, they take all your winning.

So be careful with this kind of "hidden trap rules" casinos.

Hi Jame, 

Thanks for sharing your experience with us. We always suggest reading casino's Terms and Conditions carefully before claiming any offers. 

Hi my user name is speedysa.  Can you find out what is taking so long for my withdrawl.   I uploaded the same documents twice and just uploaded an ecopayz statment.  

It has been over a week.  Mary is the manager who is looking at my file.

Thanks.

HI Omar,

Sure we're going to check with the casino rep. Keep you posted. 

Hi Omar,

We got an update from the casino saying that your withdrawal was processed by them on the 25th of March to Ecopayz. Can you please double check your Ecopayz account and let us know if you got your money? Please let us know so we can inform the casino rep. 

I'm having trouble withdrawling from here.  I have sent my documents in a few times ad have deposited frequently.  My username is Lolobrick.  I enjoy playing here ad would like to get this issue resolved. Thanks so much.

Thanks for letting us know. Could you please tell me what casino you are referring to so we can notify the casino rep? 

Oh yes its Casino Luck. Thanks.

Thanks. The casino rep will be notified. Keep an eye on this topic. 

Hi Lolo Spence,

We got the info from the casino rep that there is no pending withdrawal on your account. Can you please confirm that your account has been verified and you got your winnings? 

Hello  so i subscribe to next casino through  your website  and  I am  having  so much problems  with this casino, it's been two days that I am not able to play any games  on there website, I have chatted  with them over and over again and they keep telling  me that the problem is technical  which cannot be true as i see on there website others  that are playing with no problem, also  this block or whatever  they are doing  to not allow me to continue  playing happened when i won a bonus rounds with free spins that has not been played yet on Temple wealth, also  I have   money in the account  like 88$ or so can you please help me , they are giving me the merry go round  thank you  for lol you do  

Hello piko,

Can you please send us your Casino Username via private message so we can get in touch with Casino Representative.

Hello piko,

Thanks for sharing your credentials. We will notify Casino Representative about your issue, and will get back to you once we get a response. Please keep us posted.

Hello piko,

We haven't got any response from the Rep. We will send them a reminder email in hopes that we will get some update. Please keep us posted.

Good day  Berks, thank you for the update but they still have my money and  have blocked me from playing, I still do not have any news from there rep or anyone  but the keep on sending me promotions for deposits  unreal,  

Hey piko,

We understand your dissatisfaction, but we also are waiting for the response. Once we get some feedback we will let you know. Keep an eye on this thread.

Hey piko,

Unfortunately we are still without any response from the Casino Rep. We will send a reminder email once again in hopes that we will get some feedback. Keep us posted.

Hey piko,

Casino Rep got back to us with the clarification. This is a tech issue as you have a game in progress on Temple of Wealth, more players are affected by the same problem. They can not know an estimated time of arrival at the moment and will let us know when it's fixed. Keep an eye on this thread for any updates.

Hey piko,

We haven't got any new information about your issue. We will send them the a reminder email in hopes that we will get a quick response. Please keep us posted.

Hey piko,

We are still waiting for any response from the Casino regarding this matter. We will notify them again in hopes that we will get a quick reply. Please keep us posted.

Hey piko,

Casino Rep unfortunately left us without any further explanation regarding this matter. We will close this complaint, and once Casino Rep get back to us we will re-ope this case and help you to resolve this issue. Keep us posted.