Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hello Willis Guy,

Please follow up the casino rep's reply.

Keep us updated.

Just dropping a line to let you know that I hit the jackpot (figuratively and literally) and won a sweet $500 on your slots. I've been trying to reach out to you guys, sent a couple of messages, and it feels like I'm sending messages into the black hole of cyberspace. I just wanna claim my winnings and celebrate properl!

Hello roger.steveca,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case? As well as the name of the casino you are referring to.

Thanks!

Hello roger.steveca,

We hope that you're well.

We're very happy to hear that you won at our Casino! Congratulations!

We just need your username in order to help you with getting those winnings into your wallet. Thank you!

Kind Regards,

Mikey

Casino Management

Hello roger.steveca,

We will close this complaint due to the inactivity of the submitter.

I also won at your casino and had my account locked and my winnings stolen. 

I still haven't gotten any answer out of this and I want my 50 dollars damn it. 

You guys still email me coupons which I'd love to use but I can't because you didn't understand an accelerated transaction. This has been going on for 2 months and now all of you ignore me. 

I suppose if I start review bombing from 100 different emails that would make a difference but I don't see a need to do that when we both know that I didn't cheat your casino. Just give me my money and let me keep playing Jesus Christ 

Ok. I already had Thomas email you and Adrenaline support but nothing seems to be happening from either. 

This man deposited money, your live chat activated a coupon, and then when he started playing he won 4.61 MBTC.

AFTER WHICH Brooklyn decided he wasn't eligible for the coupon. Then she removed the entire 4.61 MBTC win.

You see how that looks right? Come on man. This Brooklyn woman has had it in for all of my referrals since we started playing and she won't fucking let it go. 

Not only that she first offered him the expired bethefirst100 code because she apparently isn't up to speed on much. 

I already know you know how this looks and that you'll take care of it but this Brooklyn chick is my main focus. It's unnecessary and she needs a coaching or something. 

Wtf? 

Hello Yorkiechels, we will try to reach out to the casino regaridng your case. Keep you posted.

Hello James Heusser, can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thank you.

Hello James,

I hope you are well.

We are sorry for the inconvenience caused and the unpleasant experience your friend just had with our live chat support. The frustration and disappointment are understandable.

Please note that the reason your friend's coupon was canceled is due to a previous redemption of the first deposit coupon from the same IP address. This triggered our system to flag your account as ineligible for that promotion. 

After the coupon was canceled, your friend proceeded to play his clean deposit.
Since he started his gameplay with the coupon and had one winning bet, which would be voided (per our Terms and Conditions: All promotions can be claimed once per Member Account, household, address, credit card number, computer and/or share computer /i.e. university, fraternity, school, public library or workplace/, unless there is a prior agreement with the Casino management. The identity of a Player will be determined based on all or any combination of the following: Member name, mailing address, e-mail, IP address, credit or charge card number, computer, telephone number, or any other forms of identification that may be required. Where multiple participation is permitted, the Casino or its authorized agent reserves the right to limit the number of bonuses that may be given to any one participant.), our Management offered a free chip for the inconvenience. 

I do understand that it is not pleasant to have a bonus removed, however, in moments where the system fails, manual correction is needed and was taken accordingly.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Lol. It's fine. 

I took it personal. And will continue to do so as long as the witch hunt is active from Brooklyn, Trevor, Zoe, and uh ....... e

Anyways. Since I took it personally after she voided the 200 I deposited 200 and cashed 3 grand. Only because that's the max for the day. 

Withdrawals have been down all day at this joke casino. Oh don't worry, deposits are working fine so send as much as you can but don't even think about trying to take it out.

Went to do a withdrawal and here is how hard they try to not pay.

1. They say my number is invalid and I need to provide new number to proceed. I used a backup phone number and finally got thru it.

2. Next they say there doing a planned upgrade at 9am PST.

3. Next they tell me I need to verify my account. It was verified as of this am but they all of a sudden need it redone.

4. Now they tell me because of the upgrade they readded the play thru and I need 1800 more to get my 50 bucks.

Imagine 4 separate things going wrong all at the same time. Bad number, re verification, site upgrade and audit not tallying my play. How weird right? Almost looks like they are trying not to pay me.

Yes I've been with casino extreme for over a year I tried to withdraw today after making $100 crypto deposit via Litecoin they wanted me to verify my account based off of a credit card deposit I made over half a year ago I don't have that credit card anymore I didn't use it today I've been depositing with this casino I won $1,300 off of $100 deposit today for their policy verification is not needed on crypto deposits my username is kev****

Sorry to hear that Kev1209.

Some casinos ask for the verification after certain period of time. This is simply their pricedure.

However, we are going to get in touch with the casino rep and ask for the clarification. 

Hi ChiricoSales,

Thanks for bringing this to our attention. We notified the casino rep about your withdrawal. Hope we'll get the answer soon. 

Hello,

I hope you are all well.


Please note that following an update from RTG, certain features on our websites did not behave as expected. With assistance from RTG and their technicians, the issue was resolved and all payouts were resumed at 2PM, EST. The total downtime was roughly 2 hours.
I would like to personally thank you all for your patience and understanding and we hope that our players will experience no similar issues in the near future.

Kind Regards,

Mikey

Casino Management 

Hello Mikey, 

Maybe you can assist me. I am trying to cash out and have sent my information in for the KYC verification 3 times already and still cannot withdraw and it's still telling me to send in. But it has already been done. 

Hello Crfindley,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us the name of the casino and your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Yeah, they are asking for so many to payout, but when you louse than is everything finr

Hello Kev1209,

I hope all is well.

Please note that Account Verification is a mandatory procedure at Casino Extreme due to the requirements imposed by our Lincesor. There are instances where account verification can be skipped, and that is only if you are playing with cryptocurrency alone. By using a credit or debit card to deposit, in order to maintain the conditions required by our Lincesor.

Nonetheless, given that you are already verfied at our sister Casino, Casino Brango, I can see that our Payments Team acknowledged this and has already finalized your withdrawal.

Congratulations on your win and should you need any additional assistance, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Management

Hello Kev1209,

Can you please follow up on the casino representative's response, and we will mark this complaint as Resolved.

Thank you!

P.S. Also, can we kindly ask you to share with us the information about the winning amount via private message? (How much money have you managed to withdraw?) We collect this data solely to create yearly complaint-related statistics.

Hello everything is fine? I would like to make a complaint against Brango Casino regarding the verification of my account, as I have already sent perfectly legible documents twice. First I sent my driver's license and then my identity card, and they asked for one of the two documents again. If necessary, I can send my documents to a forum representative to evaluate the quality of the image, as they are completely legible.

login:esp****

-att Vittorio Esposito

Hello Mikey,

I’d like to make a complaint and if possible, find a solution that will bring me back to Casino Extreme. I’m an avid player, I play at all the sister sites but Casino Extreme was the first casino I signed up for and frequented. I’ve made countless deposits, 50+ at least and was never lucky enough to make a withdrawal. I finally win, off a free chip or free spins, submit my withdrawal and receive my $50 via crypto. But immediately after, all the bonus codes were taken away and I’m told my ratio is off and I need to make several deposits without bonus codes to get them back, and even then, it’s not guaranteed. I haven't made a deposit since. I've never experienced this at any other casino, including your sister casinos. Is there a way to fix this because I miss gambling at Casino Extreme, thank you! 
 

NG

Hello esposito27,

First of all, welcome to LCB! Glad to have you here. 

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello Ngg360,

Welcome to LCB!

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello esposito27,

I hope you're well.

Please note that I have reached out to our Banking Department regarding the status of your account verification. As I was informed, you were required to send new photos of a governement issued document given that the ones you have provided are no longer valid. (The format of the document was last issued in 2016.)

The moment we receive the documents, the Verification procedure can be completed.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello Ngg360,

I hope you're well and safe.

Thank you for playing at Casino Extreme. Please allow me to ask if there are other people playing at Casino Extreme from your household? If that is the case, our System may lock certain bonuses and promotions from being available as according to the Terms & Conditions, bonuses are available only once per account, household or IP address unless otherwise is stated.

To confirm what is the exact reason we would need your username which you can either provide to us directly or to LCB and their representatives.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello esposito27,

Please provide the eligible documents. We will mark this complaint as Resolved.

Regards,

Hello Ngg360, please send us your casino username/id via private message.

Hello Ngg360,

We will close this complaint due to the inactivity of the submitter.

Why am I just being ignored now?? 

2 months.  2 months in the world's most retarded stand-off. 

I'm going to need you to say least a knowledge that I SENT THE IDENTIFICATIONS THE CASINO REQUIRED BEFORE I EVEN SOUGHT HELP. 

You can't just keep ignoring me and repeating the same stupid solution.  

Do you know how stupid this is, Mikey?? Since this debacle, I've successfully withdrawn from 2 of your other casinos... One of them, using the exact same forms of identification. 

I don't know who it is in the banking department that just hates to see people win, but Idgaf.  

This was a DEPOSIT I played with.  Not a free chip or free spins.  What they are doing is called THEFT.  They have clearly adopted  fraudulent practices and ALL OF THOSE WHO ARE SUPPOSED TO BE HELPING SHOULD BE ASHAMED OF THEMSELVES AND THIS CASINO. 

You are BACKING THIS CASINO IN ITS FRAUDULENT BANKING PRACTICES.

SO, AGAIN, IDGAF WHO IS RESPONSIBLE FOR SKIMMING DEPOSITS OR STEALING WITHDRAWALS OR WHATEVER TF THEY HAVE GOING ON.  I WANT MY MONEY. 

If you tell me to send my ID again, I'm naming you first when I have to take legal action.  

Hello LauraGauthier241,

We have reached out to the casino representative about your complaint.

Keep you posted.

Hope they will get back to us soon.

Hello LauraGauthier241,

I hope you're well and safe.

Please note that I have reached out to our Banking Department and as we can see, you have not provided any new documents in the last two months. As previously stated, once you provide valid documents, your account verification can be resumed.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello Crfindley,

We will close this complaint due to the inactivity of the submitter.

Ok so I'm just making this profile here to figure out what to do, or even if i can do anything. I'll try to be as specific as possible, while trying not to ramble.

 So couple days ago I attempt to make a deposit using crypto. I usually use a crypto wallet that I'm familiar with , but this time i used PayPal (I know, PayPal is not the best in many ways but hear me out). I've never actually had any major issues with them until this situation. I'm still not 100% sure they are to blame or even partially to blame. 

So this is on Brango. I've been with Brango for a while, I've made many successful deposits ( and lost so much money, but my losses and resulting horrible feelings can be saved for another conversation). I usually play with a bonus, so I activate the bonus like normal. So far so good . This time I am just depositing $50 in cryptocurrency (LTC to be exact,) been using LTC for a while. Again, never any major issues with that process.   

They provide the address in which to send the LTC, and this is where shit starts getting strange. 

 I copy and paste the address and go back into PayPal to initiate the transaction . Immediately there was something off. A person's name came up when applying the crypto address into PayPal. Now I notice this is strange. I go back and check a few things and come back to PayPal and I'm confused as hell at this point. There's never someone name associated with the crypto address provided by an online casino as a place where to send deposits. 

After a few hours hesitating , I convince myself to send the crypto to that address . I told myself that something like Brango wouldn't get hacked so badly, or a huge software failure would occur just like that . I've been depositing and playing with their site a long time. I've read other factual and honest reviews and ratings on them . 

Usually after deposit is sent, it's never more than a few minutes until I see the funds on my Brango account balance to play with . Well, almost immediately after I initiated the deposit, I knew something was very off. Way too much time had passed and no balance in my account in Brango. 

Now in full panic mode. Brango support chat  people say they see nothing was on block chain , PayPal  support says they saw transaction initiated, but the recipient hasn't accepted yet, so it's in pending status. Panic has morphed into anger and crippling rage. 

As on my transaction history in PayPal, I sent 50$ in LTC to the address Brango casino provided to make deposit. The deposit was somehow sent to someone's account, some person name Mimi J who I have no idea even existed . 

Brango says they cannot see any transaction or balance to that crypto address. I keep telling them that there must be something wrong with that address. Namely being the fact that upon attempting to make another deposit (a test deposit, just to see if it would still provide the same wrong address, not actually making one just setting it up), it gives the same crypto address. 

The same address where my initial deposit went. I double and triple checked it, it's the same. I use different browser, use my phone , and my laptop, and still same thing. I use wifi, my cell network, a hotspot... Still same . 

Brango playing with me it seems , suggesting that I clear browsing data, restart modem blah blah blah, they are taking me as a damn fool , and besides throwing so much money their way which I'm finding out was so damn foolish, but this hasn't ever happens to me before. 

Sorry for making this too long but I hope I included enough for someone to help me with solution or answer to my issue  . Please ask questions if you have them . As of finishing this post, there is still no solution. Anyone experiencing similar situations? 

Thank you all for your time 

Hello MonsteRx,

First of all, welcome to LCB! Glad to have you here. 

Did the casino already provide you with their final statement about your situation?

If that is the case, unfortunately, we can't assist you, as we would get the same response.

They kept saying they couldn't see anything to that crypto address. Now their emails are saying to send video ?? I'm like what ? They are being ridiculous 

Hello MonsteRx,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

A main concern I've had is:

-Why did they provide an obviously incorrect crypto address?

-Why am I having this issue now after many, many other successful deposits that went through easily and quickly.?

- Why does Brango automatically point the finger at me , implying the whole time there's something wrong at my end , or my browser needs refreshed or reboot the damn modem?

-Why can't I get a straight answer, without treating me like a damn child that doesn't know how to do anything?

-Why am I, the one who has thrown so much money at them, treated like I'm in the wrong . Shitty people . I've asked for higher up supervisors , I've heard from none. 

Hello MonsteRx,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Hello MonsteRx,

Thanks for sharing your casino credentials with us!

We have reached out to a casino representative to inquire about your case.

Keep you posted.

Hello MonsteRx,

I hope you're well and safe.

Thank you for reaching out to us through LCB regarding the issue you faced.

Please note that we have reviewed your account, and we can see that the cryptoaddress you have provided has indeed been generated for your account. However, as we can see, there is no transaction made to it. You can see the blockchair link here:

https://blockchair.com/litecoin/address/MJiRdu2Hpp6DzsJXBYcUjHPwWGc9ze8mtJ

The way Litecoin deposit work at Casino Brango, is that a cryptoaddress is provided, the user sends funds, and as soon as the transaction is visible on blockhain, it is credited to the users account. Given that you are a frequent depositor, we are positive that you are familiar with the entire process.

Now, here is where we come to the issue at hand. You stated that you have used Pay Pal to send your LTC deposit. So far, we have not encountered many cryptocurrency deposits that originated from Pay Pal, however, we have taken the time to check Pay Pal's guide on cryptocurrency, and this is what we found:

https://www.paypal.com/us/cshelp/article/using-paypal-as-a-payment-method-within-your-external-crypto-wallet-help946

What external crypto wallets are currently available (Pay Pal)?

We are rolling out new offerings of supported external crypto wallets to eligible US customers, excluding HI, in the coming months.

Currently available supported external crypto wallets:

• MetaMask
• Magic 
• Phantom
• Ledger

Unfortunately, Casino Brango doesn't utilize any of the wallets listed above so this is what might be the issue. The cryptoaddress you have added to your PayPal account could be an designated personal address for other transaction methods, not Litecoin.

We do understand that you wished to make a deposit and were unable to do so. Therefore, your account has been credited with a free chip in order to help with the issue you have encountered.

For more detailed information, I must ask you to contact PayPal support to check what exactly happened with your funds. 

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

I have used PayPal before to make LTC deposits. Mostly it's not PayPal but sometimes it is, and there's been  no issue. Unfortunately, when in PayPal I cannot take screenshots. My transaction history shows several successfully completed deposits. Using LTC, which is the currency I use 99% of the time , and no issues . 

PayPal support told me to wait 30 days and if it's unclaimed then it will go back to my wallet. 

Also that deposit was supposed to have a bonus attached. 

You see the confusion though? The casino provided an address, I sent LTC to that address, the LTC arrives somewhere else. Again, if you can't look in your records thru my deposits , there are more than likely a few that was from PayPal. 

Also there is the issue of the same crypto address being provided each time. Aren't they supposed to be different each time? 

Hello MonsteRx,

We will reach out to the casino rep again asap.

Keep you posted.

I'd like to know why my account isn't verified after 5 days, and why you keep giving me the run around on what needs to be done?

I've given you everything, and I mean absolutely everything, in fact I've given you more documents than any other place I've ever had to give any documents to, for verification. I even gave you two deposits, and now your support tells me they want a third in order to verify me, No! I will not give another deposit to a casino that doesn't behave in a trustworthy manner. Just like I wouldn't give anybody else who's not trustworthy, money, because the casino doesn't live up to the things that they say.

Now I know you're going to lie about this, and say you're completely independent,  because I know you guys, and I know the other casinos that are part of this group. So I will tell you that you are for sure, a sister site to casino adrenaline, or they should sue you for the design structure of your website and the fact that it's identical. Got a different header, and color scheme, nothing else, which also means that you're related to casino extreme and yabby and so on, and I have issues with these people regularly, and they're clear lack of professionalism, and I'm pretty sure this is just another childish game by Dougie or one of the other pit Bosses who really can't get their heads out of their asses.

So are you going to verify me or not? 

Bro you indeed look so traumatised by that site.. That should be an indicator to run to other genuine casinos out there before you get screwed up

Anything yet? 

Hello Willis Guy,

First of all, welcome to LCB! Glad to have you here. 

You have posted a review on the King Billy casino review page, and here you are saying the same thing only in the Casino Extreme, Casino Brango, Casino Adrenaline, and Yabby Direct Support thread section.

Can you please specify which casino you are referring to, so we can assist you further?

Thanks.

Hello MonsteRx,

I trust that you're well.

Please note that we have once again reviewed your transaction history and got the same results.
If possible, please contact us at [email protected] so we can provide you with your invoices and transaction history. 

Also, we would like to follow up on the fact that you have mentioned that you are receiving the same cryptoaddress when generating a new invoice. As you know, the cryptoaddress should be different after each new request. If this is not the case, we would like to ask for a screen recording so we can proceed with the investigation. When you send the recording to [email protected], please address the e-mail to Mikey so the Team can inform me.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management 

Hello MonsteRx,

Please follow up on the casino representative's response.

Thanks!

I have sent multiple screen shots of the same crypto address in the support chat on the website ... I may still have them in my photos. I will email what I have. 

Just sent right now