Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Been back at work for a while day and not one peep from anyone or my money. 

Hello Cbmaille,

Thanks for sharing your casino credentials with us!

Can you just please tell us which casino brand you are referring to?

Thanks in advance for your reply.

Hello Damann25,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

🙁🙁🙁🙁🙁🙁🙁🙁🙁🙁🙁🙁

Hello guapo415,

We will close your complaint due to the inactivity of the submitter.

Hello Yorkiechels,

We are still waiting for a response regarding your case.

Hello Rbarnes23,

We will close your complaint due to the inactivity of the submitter.

This is where I File a complaint with the gaming board or regulator or commission responsible for regulating this casino.  

No one from this casino has made any kind of effort to get in touch with me in weeks... the last correspondence I received was,  "sorry,  we don't take copies."  Again... whatever tf that means.  It's not like I sent a photocopy of my DL.  

I'll be sure to advise them to start doing random drug screenings. I read through those emails again, thinking that hindsight is 20/20, and I wanted to be sure I didn't miss something or maybe didn't hit "send," or whatever and there was miscommunication about... Anyway, I don't know who is responsible for responding to queries about KYC, but they HAVE to be on something. 

It's whatever.  People deserve to know that you're not making withdrawals easier than ever.  I hate false advertising.  This particular form is especially obnoxious to me,  since I'm a gambler and online casinos were an exciting idea for me,  and have been mostly a disappointment... for this exact reason.

Still nothing. It's been weeks. Why is this ok? 

Hello LauraGauthier241,

Hello Yorkiechels,

We are reminding them as well regularly, hope they will get back to us soon.

Keep you posted.

Unbelievable 

DO NOT FUCK WITH THE FOLLOWING:

YABBY, EXTREME, LIMITLESS, BRANGO.

THEYVE STOPPED CASHING OUT

Hi casino extremes taken a week to verify my account. Can u get this verified they just giving me garbage answers. Flippe**** is my username

Hello guapo415,

Hello The skylar bros- thanks for the casino credentials.

We have reached to the casino rep again, it may be he is on the vacation, but still, we think they will respond soon.

Please have more patience.

Keep you posted.

Thank you.

Not sure what kind of drugs this person is doing but this is absolutely not true. 

They haven't stopped cashing out. 

Can confirm at least 4 different instances where me or my friends cashed out this week. Decent size wins too. 

Hell, I had a friend get validated in less than 4 hours the other day and cashed out 1200 bucks. So ..... Yea. 

Thanks for your help but almost 8 hrs later and nothing. That's def not customer service saying 3 to 5 days and still no word after seven. I appreciate ur effort 

Still nothing total bs. 

Just my two cents worth.  Have you ever fried to do a selfie holding a drivers license which can capture the fine print on said drivers license?  I had to take picures for over an hour before I actually got one with my face and the license in focus and including my whole face.  This is possibly the most stupid requirement ever.  Why something so difficult to do? It seems to me that this is just a means to delay or prevent people from withdrawaing their money.  That is my opinion, like it or not, and it is valid for me.  Anyone else think this is used as a delaying or preventing payment tactic?

Once you have pissed these people off they stop trying to do anything to help you.  Kiss their butts if you need to but I know they get an attitude and then you are SOL.  It's unprofessional but they do hold a grudge and get their feelings hurt when you point out that they are wrong.  Sorry, but if someone is wrong and you point that out they should not be able to hold up your withdrawal because their feelings are hurt.  It's the reason I quit playing at so many casinos.  They all end up getting pissed off at you after they have pissed you off and you tell them how ignorant they are being.  I won't give a dime to those casinos after they pull that baby stuff with me and what I have won according to their exact terms.  My God, after a 40+ playthrough they should give you a medal, not put you through the grinder.  Yeah, it's been over a year but I never forget when I have been ripped off.  If it's not too much money, just don't play at any of their casinos again and consider it even.  They lose out in the long run and the management might just take better care of their customers.  100 bucks or lower?  Screw them.  Just walk and tell them to keep their measly amount and thank them for doing it for such a paltry sum.

It is just not worth the aggravation.  You'll live longer without the stress.

Not stressed just bored I guess.i beat them tho so they should honor their agreement 

I'm having trouble withdrawing 100usd from Casino Brango and 51eur from Casino Extreme.

Same issue at both sites.

I made a deposit and did the required playthrough at Casino Extreme.
Tried cashing out 51 euros. Error.

I made a deposit at Casino Brango, played it and lost it.
Claimed the 20$ chip from LCB's shop.
Did the required playthrough.
Tried cashing out 101 usd. Error.

They say that : "Litecoin Payouts will be processed Instantly!"

So I copy & pasted my LTC address and it's giving me an error saying: "

Corrections Required

• Please enter a valid Litecoin address."

Asked chat  what was going on they told me I need to verify, I sent verification docs while back and haven't heard back since and still won't let me cash out.

I try to contact support, I'm 15th in the queue, and every single time without fail (I'm on round 4 for Casino Extreme) once I'm coming up next they close the chat due to inactivity.

Same thing with Casino Brango, but I did get through to a chat lady who told me to delete cookies and clear my cache, which I told her I did before starting the chat, she told me to do it again anyway I said won't I lose my spot and have to re-start the chat and wait in the long queue again she said yes but no worries we are always here for you to chat. So okay I do it again and low and behold I try to chat with them and same thing is happening,  15th in queue, I'm up next, chat closed due to inactivity.

Some help would be very much appreciated, thank you for your time and consideration.

They are doing this on purpose now look at the time in the bottom right corner. 
I kept typing I am staying active every few minutes so I wouldn't get booted for inactivity.
Just as I went from number 2 to next, I type again I am staying active it is 12:11am and they close the chat.


 

going through the same thing

I got through the wagering on my no deposit bonus and

1. the bonus ended message popped up at $49 to tell you that you have a min withdrawal of $50. which doesn't exactly seem to be fair

2. I sent in my information, contacted/emailed yabby and I go on today after 5 business days to see my kyc still hasn't completely and am also now unable to contact live support. email only

Ive still not been verified day 9 now I think. CS doenst respond neither does the pit boss or anyone. Such lack of anything. 

Casino extreme taking over a week n a half to verify me. Won't respond at all... Pathetic really

You could private message me your casino username and we'll check with the rep what's going on. 

Hello to all of LCB users,

We wish you all a very Happy New Year and we would like to thank you for your patience.

Hello guapo415,

I hope you are well and safe.

Please note that winnings from your account have been voided due to you having multiple accounts. Having multiple accounts is a direct breach of the Casino's Terms & Conditions as only one account is allowed per player.

Due to the reason above, the Management had no other option but to close your account and as I can see, you have been promptly informed about the account you may continue to use.

Please let us know should you need any additional assistance.

Kind Regards,

Mikey

Casino Management

Hello penderhippy,

I hope you are well and safe.

Please note that at the moment, our designated wallet does not support payouts to Bech32 Litecoin cryptoaddresses. Those would be cryptoaddresses that start with "ltc1". You may withdraw through Litecoin on a Legacy LTC cryptoaddress. Legacy cryptoaddresses start with "L" or "M" and here you may see an example of such a cryptoaddress: MGxNPPB7eBoWPUaprtX9v9CXJZoD2465zN

Should you still experience any issues with requesting your withdrawals, please contact our Management at [email protected] immediately.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Melissa I've just sent that 

Thanks for sending this over. The casino will be notified. 

Tyvm I appreciate ur help...typically how long is the wait once you contact them? I'm new here so idk 

They have been notified. Hope they will get back to us soon. 

Ok tyvm I appreciate it

Hello The skylar bros,

I hope that you are well.

Please note that we have reviewed your account and noticed that you already have an account at Casino Extreme. Given that you have registered several multiple accounts that are already deactivated, I beleive that you are familiar with the Terms & Conditions of Casino Extreme that state that only one account is allowed per player. Any subsequent accounts will be deactivated and winnings made will be forfeit, unfortunately.

https://casinoextreme.eu/terms-and-conditions

5. USER ACCOUNT

5.1. Opening a User Account

b. "You are allowed only one User Account. If you have more than one account, all winnings will be void. If you open more than one User Account, the Casino may close all accounts and any bonuses and winnings may be voided."

Given that your original account has already been deactivated, please note that your new account will also be deactivated and the winnings will also be voided. 

Thank you for your understanding and should you need any detailed information, please do not hesitate to contact our Management at [email protected].

Kind Regards,

Mikey

Casino Management

No I have 1 account that one. My last one got deleted because I bumped a fucking Bitcoin deposit to get it to go thru after an hour of waiting I have that account and that's it. Fuck that's that's bullshit 

Hello scoopa,

I hope that you are well and safe.

Please note that I have reached out to our Banking Department so that your documents are reviewed. You can expect an e-mail from on of the representatives soon.

Thank you for your understanding and patience.

Kind Regards,

Mikey

Casino Management

I'm pissed because they f.... me outta 350 dollars then said I tried to cheat by double spending which wasn't tha fucking case. They took forever to add it to my account and I didn't spend shit of it to even have a chance to cheat..which it comes to say I spent thousands there last year so why would I cheat. 

Hi The skylar bros,

Please mind your language. Offensive language is not allowed on this forum. 

The casino rep notified their team about the issue and he'll let us know once he hear from them. Please be patient, they are trying to assist you. 

My address is a ltc address

I've been reading all the useful info on this site for a few months now. But... ya.. I've created an account now. So I'll get straight to it then.

Since about Dec, we've all noticed a lot  changes with yabby/limitless/extreme/brango. Some good, some bad, some questionable, some shady. For depositors, the email codes we'd receive for X number of free spins that could be redeemed X number of times a week, those were nice. Slowly they got less, now it's 2× a week. That's all fine and dandy. They were free spins. I wasn't complaining.

Now herein lies my complaint. Well not really a complaint, more "this was said absolutely NOWHERE so I feel others should be aware."

Free spins 2x a week at each of those 4 casinos. Deposit at yabby and brango. Week just started so haven't reached the weekly maximum. Month just started so haven't reached that maximum either. Tried claiming SU*** at brango and ON***** at yabby. "Player deposit doesn't match." Contact Support. What they said is what I feel others should be aware of that is not disclosed anywhere (yes. I looked. In every nook and cranny. Not specified a single time).

"I'm sorry. That promotion is for people that have deposited between 31-90 days ago." This was a first. I've deposited so much at all 4 in a month and still was given the free spins that had always been handed out. But I guess now we all have to wait 30 days after a deposit in order to get those "daily spins." Without outright saying it and letting you (the readers) read into it... I REALLY wish that T&C was made known before I decided to empty the last of my wallet with them... 

This isn't something I expect to be "resolved and fixed" so I'm hesitant on giving my username for their casinos. I only thought it was bs that this requirement couldn't be found anywhere except through live chat. I thought I should let others know of it since yabby/brango clearly aren't (and can only assume limitless/extreme are the same). Hopefully no one else has to learn the hard way. 

Edit to add: yes, I confirmed with live chat that the wait time is 30 days for those "daily spins" to become available again. Also confirmed there is no equivalent promotion for people that have deposited LESS THAN 30 days ago. In other words: deposit 10 dollars, deposit 100 dollars, deposit whatever.... but expect to get used to yet another new thing (and by "thing" I mean "nothing.")

Hello penderhippy,

I hope you are well.

Yes, you are correct that your cryptoaddress is for LTC, however, the cryptoaddress  format "ltc1" isn't supported by the processor at the moment. We are working with our e-wallet on making the necessary changes in order to support payouts to these cryptoaddresses. 
In the meantime, please use Legacy LTC cryptoaddress format in order to finalize your Litecoin withdrawals.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello SmoogleDorp,

I trust that you are well and safe.

Firstly, I would like to thank you for being a part of our big Casino family. We're delighted to hear that you have been enjoying our numerous promotions and we hope that you were able to strike gold with at least a few of them!

As you are most likely aware, any online casino that wishes to attract new players has to shake things up from time to time to keep things interesting. With that being said, yes, promotions are being changed in plenty of ways. Also, a single promotion can be dynamic and applied differently depending on various factors. Also, one of the major changes made on Casino Extreme, Casino Brango and Yabby Casino as well, is the removal of all bet per hand limits when playing with any bonus, deposit or free! 

Regarding the bonus codes you are referring to, they indeed become available after a certain period of inactivity. However, I do have to say that bonuses that come after depositing are significantly better than these ones! Our Casinos offer so much more if you are active on a day to day basis. Starting with the actual Daily rewards and Instant Cashback, followed by Fortnightly Cashback, Tournaments, Comp Points and other various Free Spins and Free Chips. Also, do not forget our friend here at LCB! Plenty of bonuses are lurking on LCB.org that can be used by all players.

I would like to invite you to visit our websites and to check out our VIP lounge, Tournament and My Rewards pages. I'm sure you will see that offers on our websites are plentiful and more than interesting! 

Of course, in the meantime, please do not hesitate to chat with our representatives and see if there are any exciting hidden gems available.

Thank you for sharing your thoughts with us and I hope that I was able to help!

Kind Regards,

Mikey

Casino Management

Brango Paid me, Extreme voided my winnings they said that with their NO RULES bonus I played Live Dealer games. I did not, their site was super laggy and once maybe by accident I opened a live dealer game but I never played any live dealer games, I told them this and now they're not replying.  Wow, absolute baloney if you ask me.

And why is it called a NO RULES bonus all in caps? If there's a bunch of rules? Isn't that false advertising? Deceitful? Straight up lies isn't ????

Hello penderhippy,

Have you read the T&C for this particular promotions? Have you checked what No Rules bonus means before you started to play? Live games usually contribute less. 

Hello Mikey.

Hi SmoogleDrop,

I'm glad to hear that you find our promotions exciting and that you were also able to check out LCB bonuses as well. You can always come to our Customer Service and to check if you are eligible for any of the bonuses listed here. Our representatives will make sure to provide you with the relevant Terms and assist you with claiming the bonus.

I do understand that the established classification of bonuses as "active" or "inactive" can be interpreted in many ways, mostly based on the user's previous experience and here I think our Marketing representatives can provide a guide with detailed information as to what each classification stands for in our Casinos. Hopefully, this will help bring even more transparancy and users will find their way around our bonuses much more easily.

Now, regarding Bitcoin and transaction fees involved. Being one of the leading cryptocurrency Casinos, we are fully aware of the latest Bitcoin value changes and the transaction fees increase. With the growing costs of Bitcoin transactions, We wholeheartedly suggest using Litecoin as an alternative. Litecoin (LTC) has very low fees (even up to 20 times lower than BTC fees) and also, Litecoin transactions are much quicker (confirmation time is very short). We did not stop here, of course. For Litecoin transactions our Casino offers additional deposit boosts: 20% on your first LTC deposit and 10% on your third and second. These boosts come with no additional wagering requirements or cashout limits and are added straight to your balance!

I would also like to mention the fact that, upon withdrawal, all transaction costs and fees are covered by the Casino. Meaning that if you request a $100.00 withdrawal, you will receive $100.00.

We have also prepared a new solution that will help with the fees that should be available in the upcoming week. With this option, we are positive that our users will be very happy to be able to avoid large, unnecessary transaction fees.

As for the point you have made regarding the Terms & Conditions of the bonus in question, I will inform our Coupon and Bonus Department about the fact that the terms were not clearly presented. This may be something that We can easily fix and provide more clarity to our players.

Lastly, I would like to thank you for taking the time to point to whatever aspect of our Casinos you find to be lacking. We greatly appreciate your input as proper player feedback is the best way for us to see where we need to put in more effort and improve. Communication between Loyal players and the representatives of the Casino was the cornerstone our Casino was built on and We will make sure to maintain the same approach in the future.

Sincerely,

Mikey

Casino Management

Accelerated transaction and you guys hit him like you did Chelsie .. 

Which hasn't been resolved yet

So am I supposed to just pretend like I didn't win 50 and get my account locked and my money stolen for weeks now or? 

I think it's ridiculous that players are having to wait forever for fortnightly Cashback especially when it has specific days listed that players will receive it and then we as players don't ....it's always excuses on the Casinos for some reaso....im just about to throw in the towel on these sites