Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

After having a verified account at Brango casino, I went to request a withdrawal and to my surprise my withdrawal was canceled and they asked me for a verification deposit, I thought it was super normal. however they canceled my withdrawal and are saying that the maximum withdrawal NOW is 50 Eur/$. However, I have all the proof that the bonus has a maximum withdrawal of 100. remains as impressions

Hello iolandat,

We will ping Casino Rep in order to clarify this case for you. Hope that you will be updated as soon as possible. 

Keep you posted.

I would like to just say I think it's absolutely wrong how these casinos are misleading the players ...I was told that the new perk  "fortnightly cashback " would be distributed today 9/14 but yet none of these casinos have given this reward out yet to the players ...I've ask chat reps which are no help as I'm sure you all know ...I've emailed the pitboss which has not responded to me ..so this is just lies their giving us and I'm completely mad and absolutely frustrated!!!!!!! This is not ok !! These sites have made a lot of changes lately and for the worst !!!!! I say LCB please find us some other sites that are instant withdrawal like these and let's move on ..im tired of being taken advantage of and then ignored!!! Thanks 

Can anyone help me get the winnings I won the other day?!?! On casino extreme

Hi Kellie072087,

We will ping Mikey in order to help you with your concerns about fortnightly cashback. We are sure that you will get an answer as soon as possible.

Keep you posted.

Thank you.

Hello Newfiel1,

May we know if your account on Casino Extreme has been verified?

Thank you in advance.

Hello iolandat,

We hope that all is well.

Our friends from LCB have informed us of your grievance and our Team has rectified the Terms of the promotion.

The balance of €50.00 has been reimbursed to your account and the full €100.00 withdrawal has been finalized.

We would like to thank you for your understanding and we wish you plenty of luck in  your future play!

Kind Regards,

Mikey

Casino Management

Hello Kellie072087,

We trust that you are well.

As you are most likely aware, we are indeed making changes on our websites regularly. This is all done with the sole purpose of improving the overall player experience.

With the Fortnightly Cashback, our players are getting bonuses not once but twice a month. We believe that the more dynamic distribution of bonuses will help our players win more often! 

At the moment, the distribution system is being worked on so that all players receive their Fortnightly Cashback at the same time.

Also, we have taken the time to review your account and, unfortunately, you have not met the requirements for this round of Fortnightly Cashback. Nonetheless, our Team has already issued a free chip to your account because of the delay you experienced.

Thank you for your understanding!

Kind Regards,

Mikey

Casino Management

There's a running theme lately of coupons refusing to be honored after chat reps LIE directly to my friends and me about how they'll activate the coupon after the deposit is made. 

My friend Tony put 100 bucks in TODAY after he was told the coupon on his cashier page just required a deposit and after sending 100 bucks he was DENIED the coupon he was JUST PROMISED by your live chat people. This is CONSTANT. and then the nerve to offer people free chips after the fact when you fucking STEAL THEIR MONEY through deception and flat out lies is bullshit.

He didn't want the chip. He wanted the extra 100 dollars with no playthrough attached to it that he was fucking promised. Just like all the other people who your chat reps keep lying to in hopes to make them deposit money and then piss them off to make them play like shit. 

IT's fucked up mike. You guys started treating all my people good for a little while and now it's nothing but disrespect again. WTF man?

Side note on a personal level the next chat rep at adrenaline that tells me "no" after I lose 500 bucks a day to you needs slapped

Casino Adrenaline stole 36 mbtc from me earlier tonight. 

I deposited 100 dollars and followed all of their terms and rules and never went over the max bet and got it all the way to a thousand+ and then they voided my payout saying I have mutliple accounts? I do not have multiple accounts and it's really messed up that they just decided to steal my money after I won it fair and square, you can't just make up reasons to take people's money because you don't want to pay them this is wrong, it's messyed up and I want my money. 

M email address is *****@yahoo.com

attached is the rejected withdrawal and where they "reimbursed" my deposit after stealing my winnings. You peopole owe me a thousand bucks and I want my money.  "Multiple accounts" my ass. I'll post my ID if needed but you ain't gonna steal my money no sir.

I've had this happen before becuase I use the wifi at the library but that doesn't give you the right to steal my winnings that I won fairly. You stole my money.

I know what happened. I got lucky and won and you don't like the fact that I won 1000 dollars fair and square so you just create some way to steal my money becuase that's the way that you do business apparently. I had more faith in you people but you've shown me your true colors the first time that I had a decent size win. Y0ou had no reason or right to take that money from me and i want it back on my account.. I didn't bet over 1mbtc, I have had this account on your site forever and the only reason i even bothered depositing was because my ffriend told me he won a bunch of money and toldl me the games he liked and now i'm gettin gmy money stolen from me by your casino because i won? that's wrong and it's unfair and i will not let it go. i don't care how long it takes and i don't care how manuy times i have  to complaints with everyone and anyone i will make it my life's work to inform every single human on the planet that if they win a substantial amoutn of money from casino adrenaline they will not pay you and pretend like you broke a rule that you didn't just tto keep a thousand bucks. 

Hello meafdup6,

We are very sorry because you are encountering this kind of issue. We will notify Casino Rep in order to clarify this case for you.

Keep you posted for any updates.

Thank you.

Hello James Heusser,

We will inform MIkey about this matter and hope that you will be updated as soon as possible.

Thank you.

Mike I dunno where you went but I just emailed their support staff and explained to them the wifi situation in the complex and also reached out to other people about it.

With it being a weekend there's a good chance it won't get fixed until monday when people with actual power come back but just chill man they will take care of it i'm sure.

Mikey won't be back until monday and I know the other people who I've talked to before won't either so if anything it might not get fixed until monday but i'm gonna do everything I can to get your money back. Just chill. 

Side note, i've brought this up before about my friends having issues with these accusations.

My apartment complex has 12 builldings, each one has 4 floors, the internet is supplied to the entire complex through 1 fiber optic T1 line.

I've inquired about this but it's basically the same as public wifi the way that mediacom has it set up. This does not mean that it's the same person on your casino sites especially nowadays when i've been here for over a year and i've told everyone i could about your casinos.

I literally gush about your casisnos being the fastest payouts and how they can trust you and trust me and all this shit and then you do something like this and it makes me look really bad.

I expect it will be fixed but still man. You guys need to stop doing this to my friends because it's bullshit. They aren't ACTUALLY using the same ip address it just appears that way because of the way the mesh nodes are set up. The internet is literally included in our rent.

I can post a copy of my lease with the page regarding the shared internet if you'd like. But either way you need to stop being so shady to these people because all the business you get from them more than covers the few wins you've had to pay out and most definitely covers the one you voided of my friend here. 

The amouunf of business you get from this complex alone is probably mind boggling not to mention the disgusting amount that i've lost to you over the past year. I thought we had finally come to a happy balance and we haven't really had any problems for a while but wow you guys really went all out on this one. 

Y'all have got to be kidding me right now. This is ridiculous. 

She said she sent you guys her ID pictures and everything how the hell do you justify voiding a payment when she proved who she was? 

Her email is [email protected] and she already did KYC validation at your other casinos. Whoever got it in their head that this is the way to do things is in desperate need of retraining. (Send em up here I'll do it,😁)

Ok So I just want to know what gives with Adrenaline casino?  There is a lot of information that is not listed in the T&C of bonuses.  Like what games can be played with a bonus and what games can't.  Also the welcome first time deposit bonus is unheard  of by the support chat bot people? In fact the support chat people are not trained well at all. They don't know the full details of the promos offered, They don't know or don't tell customers that you can deposit with bitcoin while having your currency set at USD so when your deposit arrives your balance is listed in USD making it a hell of a lot easier to gamble.> Also I happen to read in some reviews that people feel this casino's slot bets are higher than other casinos.  I thought WHAT how can that be when the very same game on other online casinos have several amounts going from low to max. And the one game I checked on was a Betsoft game.  And sure enough the listed bets are different Because the lowest is .25 Cents then when you click 4 times it should bring you to 5.00. But that bet amount is not on the Betsoft game offered at casino Adrenaline.  And when you have to play using a bitcoin balance and not the flat currency you are used to the bet amounts are higher.  You don't realize this because you are used to playing in a flat rate USD balance and you would have to go to a different site for the exchange rate of crypto to USD.  This little business practice is a financial boon for this casino.  And I do believe that is why they have their casino set up to keep your bitcoin deposit in Bitcoin format not giving you the ability to change that format after you have deposited.   No this casino was recommended to me by Extreme because I guess they are associated with each other.  And YES This casino will also cash you out within an hours time.  But the support staff won't or are not allowed to tell you this. So they say you will receive your withdrawal at least by tomorrow maybe sooner???  WTH is that about???   Oh and this support staff has no problem just disconnecting the player in chat when they are stuck for an answer.  The support person will send you a link to the FAQ page and end the chat!!!!  So very VERY RUDE!!!! Not customer service trained at all.  Unless the word service is being used like when you have a Bull come to your farm to service your in season cows!!!!  Get my drift????  Because that definitely sounds like the kind of service I have gotten from Adrenaline Casino support staff.   I also have a feeling that this casino is not doing business as much as it would like to and I think that is why they are able to payout withdrawals so quickly.  Because there are not some many withdrawal request made. Why?  Because for the most part this casino seems to be happy fleecing it's customers.  

So to the Rep could you get in touch with management and let them know that a lot of people are beginning to realize why they have become a crypto currency casino.  And if this casino doesn't clean up its act I will bet on it going under within a year or two!!!!  Sinking to the bottom taking all the rats down with it. 

Sincerely,

Aileen M. Dodge

Hi Aileen Dodge,

We will inform Mikey about your concerns, and we are sure that you will get the clarification as soon as possible.

Thank you in advance.

I guess when it rains it pours because i'm having issues from extreme about validation after i've been playing there SINCE APRIL. i'm including screenshots where i originalyl sent my ID pics IN APRIL and they have been stalling and denying my cashout of FIFTY WHOLE ASS DOLLARS all weekend. I know that adrenaline and extreme are the same banking team so whoever is in that department this weekend is royally screwing the pooch. Might as well be looking for a new place to work. sorry ass people man.

My username is TonyVee and i'm already verified at brango and yabby also, scared to death to put any money anywhere right now since they apparentely just stealing from folks all weekend.

Hello Anthony Villia,

Thank you for sharing your experience with us. We will notify Casino Rep in order to check what is happening with your verification.

Keep you posted.

I am so disappointed Brango is denying me 7 days no deposit spins By counting new game spins as a deposit as well as my next day cash back as a deposit Althea1109

I recieved this email from their support staff today and i've attached the entire email string including my response. They stopped me from redeeming coupons at their other casinos and i never looked back and I finally gave them another chance and they stole my money. I meant what i said in these emails, i will not rest until I am paid or they are withaout a license and if i can help it without a single customer left that trusts them to pay what they owe. This is bananas. I am dumbfounded by the grudge they have against me and I don't know what I did to them but they've systematically screwed me at every single casino they own except for bonus blitz. i just don't understand why you guys hate me and honestly i don't care but i will DIE before I allow you to keep a 36 mbtc payment that I rightfully won.gaming ccommission and every other casino news website I can find starting tomorrow.  I can't believe I left punt and put my last hundred bucks on your casino just so you could steal it with some bullshit excuse after i very carefully followed your rules and did what I was suppsosed to do, now its' your turn to do the right thing and pay my money. 

my account was validated at extreme a little bit ago, they stalled for 5 months and managed to trick me into playing the last 50 bucks  ihad on there by telling me over andover that my max cash was 99 dollars. I guess mark it as resolved, and i also second the notioon of them being scam artists and conmen considering it took 5 months and lord knows how many deposits and finally losing hundreds of dollars for them to finally FINALLY allow me to ccash one out. Assuming i add MORE money and win AGIAN cuz the first 4 times was onbviously their tax.I hate Anden casino group.

Mikey I need help with Brango 

Hello Althea1109, meafdup6,

We have informed Mikey about your concerns. He said that he will respond very soon on your posts.

Keep you posted.

Thank you. 

If there's one thing I've learned is that given the opportunity to be the villain or the Hero Mikey likes being the hero so i'm patiently waiting for him to swoop in here like superman and bless the ,masses with molassas for them asses. 

Or whatever.  

P.S. In case it wasn't clear in the screenshots earlier there are 2 different people who had payouts voided that came to me for help. Both of them assured me they have no more than 1 account and also that they would provide whatever documentation necessary along with selfies and signs and baloons and a fucking cake with your name on it if it makes a difference but bottom line is they both won legitimately and your banking department has got to be on drugs or some thing. 

But again I have faith that you will be taking care of both of their issues soon enough. That way they can get back to throwing it all right back into the casino and leaving broke and happy as opposed to getting strong arm robbed for their money. 

It's like we both look out for the little guys, you know what I mean?

It's 1pm and still haven't heard anything or gotten my money.... no response to the email I send the pitboss team either. I am starting to beleive that they think if they juts ignore us long enough that it'll be totally fine but it's never going to go away and the longer it takes the more noise i'm gonna make about it

Hello James,

I Hope that you are well.

Please share the username of the account either directly to our inbox or with the LCB team so we can review what actually occurred.
As you know, we are always looking to do the most for our patrons.

Kind Regards,

Mikey

Casino Management

Hello meafdup6,

I hope that you are well and safe.

First of all I would like to thank you for your patience. We reviewed your account following your grievance, and we are sorry to confirm that the initial Management's decision was indeed correct and will remain unchanged.

As you are most likely aware, Casino Adrenaline is supported by a different platform - SoftSwiss. This platform enables us to keep track of multiple accounts in several ways. One of the most important tools the platform provides shows if more than one account was accessed through the same device or browser by tracking cookies. This is a reliable method of confirming multiple participation.

Following the Terms & Conditions of Casino Adrenaline, to which all players agree upon joining, a bonus can only be claimed once per player, household, or IP address, unless otherwise is stated by the terms of the promotion. 
The Casino administered these Terms and have therefore deducted the winnings. Your deposit was then reimbursed to your account after the deduction.

We do, however, have to address your statement that regards the resolution of the entire situation and the possible consequences should the outcome not be according to your wishes. Please note that we take such statements seriously. The whole idea of our Establishment is to have a safe gaming environment that allows the players to have fun and also win and not worry about their funds. We will take this opportunity to inform you that your account is from this moment permanently closed and that you may contact our Management at [email protected] to finalize the refund of your deposit.

We are sorry that the situation escalated to this point, however, please note that these actions are taken having your best interest in mind.

Thank you for your understanding and should you need any additional information, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Management

Hello Althea,

We trust that you are well.

Please note that the bonus you are referring to is available only if no games have been played at all in the last 7 days.

Given that the Casino provided free spins for the new game, then another free bonus by adding your Cashback, we feel that no bonus is being detained from you.

Of course, should you need any assistance in claiming an available bonus, please do reach out to our Customer Service through Live chat.

Kind Regards,

Mikey

Casino Management

Yea i'm gonna PM you. But that reasoning is bullshit. You're basically saying that, god forbid, at ANY POINT someone uses the same device whether it's a phone, tablet, computer, or other, that someone else used in the past to gamble with that they are in jeopardy of losing their money? 

What about couples that both like to gamble with their own money? Or what about when I show a new person the games that I like to play? The cookie would still be there. So that justifies you voiding payments that these people won fairly? Because they used a device that had been used to gamble with in the past? That system is not only assinine it's easily beatable by clearing cookies ahead of time so how the hell could you possibly say that's enough to do what you did?

Do you not see what happened here? Granted he shouldn't have gone about it the way he did and that's on him but ya'll used a fucking internet cookie to justify stealing a thousand dollars from someone who came to your casino to play based upon MY RECOMMENDATION.

WHERE DO YOU THINK THE COOKIE CAME FROM? AND HOW COME THE 10 OTHER PEOPLE I'VE DONE THE SAME THING FOR HAVEN'T HAD THEIR WINNINGS VOIDED?

Bro if you don't want the business just say that, but don't make me look like shit in the process and now I gotta someone make people understand that  even though they didn't ACTUALLY break a rule you're stealing their money on a technicality? You gota be fucking kidding me dude. 

I'm PM'ing you now and I wil continue this conversation through there.......... I'm going to wash my hands of Mr Farmer's situation because he went about it the wrong way but Mrs Fincel is an entirely different story.

Mikey I sent you a PM. 

I can't log in can you help me

Hello ChanlyLong538,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Updatel: Your email support staff told Mrs Fincel that she would never be able to pull any of the money out including the money she deposited. So she played through it. Which is pretty shitty but I told her to give me time to discuss it with you and she took it upon herself to play through it so it's not my problem anymore.

so that's 3 thousand dollars you guys took from people I referred to you. 

That's fucked up man.

So I have another update and possibly a happy ending? 

Since your support staff told her she couldn't have any of the money that she deposited originally which I think is bullshit to begin with..... She played through it and deposited more and won some more. 

She even messaged her live chat ahead of time to make sure that it was going to be okay for her withdraw if she won with the money she was depositing. Jenny, your chat agent, assured her 5har it would be. 

She had the presence of mind to email the chat to herself this time so that way there would be no issues or problems with her payout.. 

It's disgusting that you stole 3 grand from people and they have to triple check with your own employees because they're terrified that you're just going to steal their money again. 

I I know that the only reason you get away with it is because you pay so quickly..... That doesn't make what you did okay. 

I'm glad it all worked out in the end though. 

I haven't been able to win on any of your casinos in weeks so at least someone is. 

🙄 another complaint from Mrs fincel. She submitted her documents 2 weeks ago to yabby and her account was set for her to withdraw and then all of a sudden they put a block on it and said she has to validate. Yet she's had her docs in for weeks. You guys were doin good for a while and now it all went to shit again man. Wtf is going on? 

Her username is 812ellecee 

Hello James,

I trust that you're well.

Please note that I have sent you a direct message to your inbox.

I hope that we were able to address everything you mentioned above. Of course, if you need any additional assistance, we are available.

Kind Regards,

Mikey

Casino Management

Good morning, I would like to file a complaint with Casino Extreme.

They've basically been messing around with document verification for 15 days, asking for one thing, then asking for another, then another and finally ending up with an absurd delay.

For those who already have a validated account, it's worth playing here for the quick withdrawals, but for those who still need to verify their account, you have to be extremely patient with them. not to mention the attendants (when they are available) who are rude and arrogant.

my login: a*******

my email: ******@proton.me

Hello antonellariva5,

Sorry to hear that you are having an issue with the verification with this brand. We will notify Casino Rep on order to help you with this matter.

Keep you posted for any updates.

Hello antonellariva5,

I hope that you are well.

Please note that we have reviewed your grievance and reached out to our Banking Department. We have been informed that the documents you have initially uploaded were not of sufficient quality and therefore the verification could not be completed.

We will share the reply from the Banking Department from 5 days ago:

"

Hi Antonellariva,

Hope that you are well and safe.
 

We regret to inform you that the quality of the photos you submitted for verification is not sufficient for us to proceed with the process. 

Please be advised that any images that have been processed using photo editing software cannot be considered valid evidence during the verification process.

Therefore, we kindly request you to resubmit authentic and unaltered images for verification.

In order to verify your account, it is necessary to send the following:

1. Your government-issued ID, Driver’s License or Passport;

2. Selfie holding ID, Driver’s License or Passport.

We kindly ask for your understanding of these requirements. We are obliged to protect you and your personal data in order to enable you to play safely and to pay off your winnings in a secure way. "

Please make sure to follow the instructions from the Banking Department in order to successfully complete your Account Verification.

Kind Regards,

Mikey

Casino Management

problem solved. thank you all

We are happy that your issue has been fixed! 

Enjoy your further entertainment! 

Casino extreme just robbed me good. I made a deposit with a 100% no rules match bonus. Played through the 1x required. My balance was $33 when I hit got 4 free spin symbols at $1 bet. (12 free spins) First 2 spins I had $21 winnings. Then my reels got stuck just spinning for couple mins. Now when this happends on any other site. You can refresh the page and continue right where left off. We'll I tried everything. Logged out, cleared my browser, tried different devices, different games. I could not get anything to load. Any game I tried would stop loading like 20%. So I contacted support. They tell me that in order to fix the problem they had to cancel my last bet. (Lose out on my free spins.) I had $33 balance +$22 winnings and most likely 10 decent wins left from my $1 free spins. So I told them please don't. I spent almost an hour to get back on myself. Nothing worked. So finally i agreed to let them cancel my last spin, just so I could atleast play my $33 that was left. Once they did that, I was able to play again, still had my $33 so I was bummed but hopefull that maybe I could get it back up to $50 so I could cashout. After that I couldn't get a single decent win no matter which game I tried. Within less then 10 minutes I lost it all. I've never experienced this from any site I've ever played at. I know for a fact if I coulda resumed the other 10 free spins I could had a pretty nice cashout instantly after. But because they canceled that bet, my night was ruined. I feel like they did it on purpose some how so that I would not be able to withdraw. My username is Mc********** btw.

Hello cboyce585,

Sorry to hear that you are having issues with Extreme Casino. We will ping Casino Rep in order to check this for you.

Keep you posted.

I've noticed that is something that happens ALOT with extreme specifically. As in every 4 spins you have to refresh the game. I've come back and refresh the game that had bonuses hit and miraculously had an extra 50 bucks on them and I've come back to games that were frozen still and had to lose out on $100 but it is a constant constant constant thing. Something needs to be done about that for real It is regularly happening. 

It's happened on every device I've ever played on every internet of ever played on. 

I'm just gonna put this all the way out there. Your chat rep at Adrenaline, Anna Jones, cost me FOUR referrals in the last 2 days. Cost you about 500 in deposits too. 

She's rude. Argumentstive, and refuses to understand the situation with our Internet in the apartment complex. Not to mention closing chats before any of my people have a chance to respond. Crack that whip man. Put her back on the leash Jesus. 

Hi James,

We will inform Mikey about this issue. Hope that you will get an answer as soon as possible.

Thank you.

09/23/2023, Saturday before last, I attempted to withdraw my winnings from CasinoBrango, and was asked (as expected) to send in a copy of my ID, front and back, and picture of me holding it.

I was supposed to hear back within 3-5 days, but I have heard nothing. I made sure to send everything correctly, 3 times now, while logged into my user name- Annie1111.  I've tried contacting their customer service, and did have luck, once. But the customer service representative only told me that I'll receive an email from their banking department when my docs were approved. Other than, that one time, I cannot reach anyone. In fact, the link to talk to customer support, doesn't even exist. It says click below and there is no link, whatsoever. I've tried many times, on multiple browsers and checked to make sure all my browser preferences (privacy, security, ect ) were correct and not interfering.

 If anyone can help in anyway, I'm just at a completely loss and would be so gratetful.  I really like CasinoBrango's site, so I am very disappointed, I really thought they were better than this.

Hello Annie1111,

Thank you for exporting this issue with us. We will notify Casino Rep in order to help you with this matter.

Keep you posted.