Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

I just want to share my experience I have had with Brango, chat doesn't come up 90% of the time and when you can get it to it takes forever to get help if they help at all. I have email them twice in the last 2 weeks about issues with my account and there has been NO reply what so ever. Very unhappy.

Same I agree !! They did it to me too 

Mikey, 

that's no cool because I followed on all the social media sites and I was told I can use the code only once no matter if I follow all the sites it's only Able to redeemed once sooooo why did I get short handed 

Hello sjackson81,

Thank you for sharing your experience with all LCB members. We will inform Casino Rep in order to improve the service.

I played a no deposit free spin reward that was in my rewards played it out played out all the play through and played until winning balance of $50.09 went to withdrawal and could not because I had to verify. No problem uploaded all required documents and notified support.  Few days go by no email or response asked live support about it. Live support said that I can deposit $10 with bitcoin and verification was not needed so I did exactly that. Notified support and they abruptly ended chat so I emailed support and they responded with  a email that told me to do everything I did already.  So I emailed management and I got a response to do the same so  again and again. No response oh and my $10 never hit my account asked about it they said it would go in when my balance became below $1. So basically forfeit my winnings to be able to get my deposit that I made. Sounds a little scammy if you ask me. At that point I emailed there banking email which live support gave me. I guess because the got tired of me asking about verification and where my deposit is. Sacked them and sent in documents to that email in which I got a auto generated response stating the same thing that support and management has told me.  Having exact same issue with bonus blitz must be affiliated.

Hello Stevenful

Could you please provide us with your Casino Username via private message so we can reach out ti Casino Rep in order to check what is happening with your account?

Thank you in advance,

Hello crankenator,

Could you please send us your Casino Username via private message and we will reach out to Casino Rep in order to help you?

Thank you in advance.

I have been using brango, extreme, yabby, limitless, timeless, bonus blitz & pacific spins religiously for a few reasons but mainly due to the next day loyalty reward of 20spins.

So I was playing and I got it up to $627.55 actually got it up to more than that but this was the amount that they took all but I think it was just under $3 they left and when I asked him about it they said that I had played through my playthrough already and didn't cash out when I could have cashed out the amount and so they took the rest of them they took it all with really no other explanation than that.

I am fairly new to the online casino community and am still attempting to learn the ins and outs. So yesterday i redeemed a coupon applied by Extreme not a code i put in one that was already in my rewards sections (i will attach screen shot). I have previously used and won with same coupon. Well i won again yesterday and my winning were denied and removed from my account and i recieved an email saying i was found in violation and the violation was "highly forbidden". Was informed the terms and conditions of said coupon stated i could only recieve one pay out. Yet as i look at terms and conditions it only states i can redeem coupon once daily. How as a customer am i supposed to know these secret rules that vary from bonus to bonus. I did not go look up a code and redeem it I just used a bonus put on my account by Extreme. I wasted over 2 hrs completing the play through. Here are screenshots of the bonus terms and conditions provided to me in the my rewards section and another of email sent to me where i am basically accused of doing something highly forbidden. There is nowhere i can find this one time payout rule except the link provided after i was denied my winnings. I also read through the T & C via the link in email i was sent and nowhere does it state coupon can only be payout one time only thing i see is if a player wins to much off the free coupons provided by casino they can and will cut said customers access to bonuses.

Once again I have problems claiming a promotion I received by email (Coupon 50REELSPIN). 

The little information that the email indicates about the promotion clearly states: you can claim it twice a week, for a month.

I received the email on October 18.

And in the chat they told me that it expired on October 23rd!! How is it possible?! They send promotions that have already expired, false data!

There is a big difference between: "you can use it for a month, twice a week" and "valid until October 23, 2023, 2 times a week" 

It does not give rise to interpretation in any other way than valid from October 18, 2023 to November 18, 2023.

Here and anywhere in the world, 1 month = 30 days!

It's a shame that they make fun of and take dealing with long-standing clients so lightly!

They so easily solve problems by saying that it has already expired, without even apologizing.

I hope you can review the way they work, the promotions they offer, and honor the "prestige" of what they once were, a serious, safe and reliable site.

Unfortunately we must express our constant problems with the site here, because they don't even have the respect to answer emails!

User: lauarual

Hi Mikey, 

Here is my issue, I made a deposit of 50 dollars to a email link from  casino extreme, the email link was sent to [email protected] when tapped the link it took me to an old email account that I don't have access to anymore before I realized what had happened I already made a deposit into the account under that email Ive tried to get my deposit but have not had any customer support on the issue it's been a couple months now they have sent me the info to the old account I should log into but like I said I no longer have access to the email the account is linked to? Can you help me.

Hello Cmoent777,

Could you please send us your Casino Username via private message so we can reach out to Mikey in order to check this issue for you?

Thank you in advance.

They deleted 100 spins from me when they had to add my Dopsit bonus and since then they haven't replied
on any emails !!!

Hello moralensvogter,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Extreme just doesn't answer emails!

Incredible!

Yabby doesn't answer either, but since he doesn't even have a license, I don't expect anything from them!

They don't even "honor" the promotions they send by email.

My username for Extreme and Yabby is: lauarual I sent thousands of emails to "pitboss" and nothing, no response 😴

Yabby won't let me do a withdrawal. 
They say they need to verify my phone number before I can withdraw, and that my phone number doesn't match the one I signed up with and when I try to put in a new one I keep getting an error. 
It's impossible I gave them a different number since I use auto-fill to fill out these forms always and haven't had a different number I could have used. But still I try to update my number and I keep getting an error, I reach out to chat and after a lot of back and forth he finally told me I need to contact the banking department to update my details, I've emailed them and no response, and I emailed the support email and no response. 

And it's all only for a 50$ withdrawal. Disappointing. 

The only reason why I deposited into their casino yesterday was because I read that with crypto deposits withdrawals are practically instant and no kyc, I was like cool sold, that was the main reason because of the no waiting time.

And now they're emailing me back they want full verification documents and it will take up to five days to verify my account. Wow.

For 50 bucks.

Hello,Tracey Gonzales,

Could you please tell us which casino you are referring to? 

Thank you in advance.

Subject: Frustration with Verification Process at Anden Online N.V. Casinos

Dear LCB Community,

I trust that you are all enjoying your gaming experiences, and I wish to share my recent encounter with Anden Online N.V. casinos, including Yabby Casino. While I’m committed to maintaining an educated and respectful tone, my frustration compels me to address some concerning issues in their verification process.

As the username “morgan4hans,” I have been a fully verified member at Casino Brango for approximately six months. I assumed a consistent and smooth verification process across their sister casinos. However, my recent interaction with Yabby Casino has left me perplexed and disheartened.

On October 28, I deposited Litecoin and had the fortune of winning around $1,700 at Yabby Casino. Naturally, I initiated a withdrawal request, only to be met with an unexpected delay and a lack of response to my verification request. As of today, November 3, I have received no response to any of my emails. This delay in processing is not only frustrating but also disappointingly contrary to their stated policy.

I firmly believe that the community’s collective voice can influence positive change. Thus, I decided to share my experience on the LCB forum. My primary intention is not to vent frustration but to shine a light on the subpar performance I have experienced with Yabby Casino and, by extension, Anden Online N.V. I hope that this post will serve as a call to action to encourage them to expedite the verification process, enabling me to withdraw my winnings.

I appreciate the thoughtful insights and recommendations from my fellow LCB members. Together, we can advocate for better practices in the online gaming industry and hold operators accountable for their policies.

Thank you for your attention and support.

Sincerely,

Morgan Vollers (morgan4hans)

Hey,  I have a complaint for Casino Brango. Today an agent refused to tell me the terms of a bonus I was trying to use and said that it was against "casino rules" for the agent to tell a player what the terms of a bonus are.......... of course right after she closed the chat immediately too. I'm sad to say that this has become a new trend for some live chat agents to make up fake casino rules in order to get out of having to give an explanation or a reasoning for some thing they did or arent in the mood to do. This has become very frustrating for me because I feel like especially in this situation it's a bad a 'employee punishing a good customer. It was clear to me that this agent just didn't want to do her job at all, she didn't try to find the solution/answer that  she didn't have/know. Instead of going to a manager to ask for why or asking a co worker for the help or doing whatever she needed to find out reasoning/explanation that I was looking for she decided to make up a fake rule. These type of agents are really starting to damage the trust between us players and chat support agents. It gives the impression that they'll just say whatever to get rid of you and that they're quality of help comes down to luck of the draw. It's a hit or miss thing now where whenever you hit the live chat button you better hope that whoever is helping you is in a good enough mood to do their Job and that is terrible feeling especially for a loyal player who enjoys playing at this casino. I'll leave the full transcript in an attachment for whoever to read and see the full context. All together though this conversation was sad and a huge disappointment in every manner. I hope things start to change for the better because I don't like where it's heading and I feel this type of behavior can spread and things could get scary bad and I really do like this casino ):

Sincerely, 

Omar

[email protected]

Oqasem0001

yabby casino?

Hello Tracey,

Could you please tell us which promotion you used, deposit match bonus or some of their free promotions?

Hello Oqasem0001,

Sorry to hear that you're encountering this issue. We'll inform casino rep so he could fix this matter.

Thank you for letting us know. We'll keep you posted for any updates.

Re: Further frustration with Brango and Yabby Casinos

Dear LCB Forum and Community,

I am now on Day 7 waiting for verification of my account. Im a US citizen, born and bred, my family is well regarded where I live and this whole experience has been frustrating because of the waste of time and emotions involved when communication and process are not clear. I have deposited thousands into ANden casinos over the last 12 months, and I am confused why there seems to be issues. Not sure if its me specifically, or if they do this to everyone. I am usually very discreet about my personal documents as I have been a past target of identity theft and fraud online. My family's name is a prominent brand in the sporting world and I would never send documents to an untrusted source. Yet I've done so multiple times to Anden casinos and its starting to get spooky and concerning as their methods, approach and client management is becoming non transparent and unethical.

Firstly, there is the issue that despite being "verified" at brango, and i am on day 7 without a response to emails or anything. 

Secondly, i have incomplete verification at Exrtreme, where i complained on this forum, and received no response. Last communication was April 30th, 2023 when i resent a closeup image of license after complaints that my selfie pic was unclear. Then extreme team ghosted and I gave up as it was over $50.

Finally, on my "verified account" at Brango, i played a free incentive, won and "cashed out" $50. I got their "congratulations' email but never received the litecoin. Later on, my balance was recredited $49, $1 less than the withdrawal threshold. 

This is all abnormal, irregular and exhausting. If there's an issue, communicate clearly. You have a responsibility  to do so after taking my personal documents, and my deposits, and leading me to think we are business as usual. If there are issues, I guarantee you i am a real and clean individual of good standing and let's resolve it. Don't play these little shadow games which are unethical and improper. Or maybe I'm not special and this is how you do business with everyone, in which case, shame on you.

So WTF, let's cut the crap and put it on the table.

Thanks LCB forum for all you can do to help clarify why I seem to have been targeted by Brango, Extreme and Yabby.

M

ps: attaching here false payout emails and then too cute disingenuous response of payments department 

Sorry forgot then modifying my balance to 49 so I can't withdraw. Where is this in the T&C???

approve payout

dont send money

takenaway a dollar so player can't withdraw

respond to email saying your payments still processing.

please not the amount of money is not that material but the conduct extremely alarming.

Hello Morgan4hans,

Really sorry to hear that your are encountering such an issue. We will notify Casino Rep about this matter and hope that you will be updated as soon as possible.

Keep you posted.

Thanks @berks

So I've been playing at Extreme, Brango, Yabby, and Limitless for years and I never had a complaint until this shit recently a few months back. I won $50 from a free spin promo on limitless and out of nowhere just refuses to pay me (still haven't been paid btw). So after getting nowhere with limitless customer service and much frustration I file a complaint on the casinogurus website against limitless and then limitless blocks me from accessing my account, then Yabby casino goes and does the same thing, no email or nothing just permanently blocking my login access, then 2 days later both casino Extreme and Brango email me saying that I can no longer use bonuses because my cash to bonus ratio was to high and I didn't even win any money to make that ratio too high. This is obviously just the 4 of them punishing me for daring to want my $50 and file a complaint. Worst part is casino guru sided with them saying they can do what they want if you don't like it don't play there! F*** this group of casinos, I hope all the agents get **** and **** in a tire fire.

Here is more evidence of the fuckery.

And more fuckery! Pay close attention to them saying they don't know anything about and are not affiliated with any other casinos and then in the next screenshots you can see that my payout from limitless casino from a while back says Ahoy there and Yabby Support at the bottom 😮😯😲😳😅😂🤣😂🤣😂

Hello Frostbyte,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

Thank you in advance,

Hello cmoent777,

We hope that you're well.

Please note that we have reviewed your account and as we can see, your deposit was credited to your cmoent77 account. 
Should you need help accessing your account, please contact our Customer Service by sending an e-mail to [email protected].

Kind Regards,

Mikey

Casino Management

Hello laun77,

I hope that all is well.

Please note that our Customer Service is available 24/7 and you can reach us either through e-mail or through Live chat.

We'd like to take this opportunity to explain that free bonuses that our Establishment offers, sometimes come with certain stipulations. For example, if the last action on your account is not a deposit, said free bonus may not be available.

Given that you have received over €600 worth of free promotions since your last deposit which was made over 6 months ago, we must inform you that in order to be able to claim your next free promotion, a deposit is required. I think we can agree that we have honored more than a fair share of our bonuses. 

Lastly, if you need any assistance in making a deposit, simply reach out to our Customer Service and our Representatives will be more than happy to assist you.

Kind Regards,

Mikey

Casino Management

Hello penderhippy,

We hope that all is well.

Please note that Account Verification is a mandatory procedure at all online casinos and Yabby Casino is no different. Account Verification helps protect not only the Casino but the player as well, and that way we can guarantee the safety of your withdrawals.

We have reached out to our Banking Department regarding the status of your verification procedure and as we can see, you have been required to provide a new set of photographs due to the lack of quality of the original ones you provided.

Rest assured that at the moment you re-upload the documents, our Team will complete the procedure.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello Morgan4hans,

We trust that you are well and safe.

Please note that your accounts and your grievances have been reviewed in great detail.

Let me start with your Casino Brango account and your $50.00 withdrawal from a free promotion. Your withdrawal was processed successfully and within 20 minutes from the moment of submitting. However, it seems that you have placed the Casino's depositing cryptoaddress as your desired withdrawal address. This means that the funds were simply re-deposited into your account. We do have to mention that due to transaction costs and fees, the amount your account was credited with is $49.00.
As for your Yabby Casino account, we have reached out to the Fraud & Risk Department and they informed us that no verification documents were uploaded from your account.
Please upload the documents and the Fraud & Risk Team will review them as soon as possible.

Thank you for your understanding and should you need any additional assistance, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Management

Hello Frostbyte,

I hope that you are well and safe.

Please note that at the moment you have submitted your withdrawal request, several irregularities were noticed. In order to clear any suspicion, you were required to upload your documents to verify your account. The documents you have uploaded were obviously photoshopped and were therefore inadmissible. Please mind that at this point, according to the Terms & Conditions to which you have agreed upon joining, the Casino has every right to terminate your account. Nonetheless, our Representatives informed you that you simply need to upload unedited photos and that you will be allowed to use your account and finalize your withdrawal. The documents you uploaded were again edited and your account was then suspended.

I'm also glad that you have mentioned that you have reached out to Casino Guru, given that they are along with LCB one of the most respected and trustworthy Online Forums that protect casino members. The representative of Casino Guru, once presented with the evidence of tempering with the documents ruled that you have indeed tempered with the photos and that the Casino is right to block your accounts.

We would also like to turn your attention to the language you are using on this website. 
This thread is used by all members that have encountered an issue or seek information from our Establishment. 
We do our best to help all members overcome any difficulties and make sure that they get the very best experience online. Even though we cannot always come to an agreement with every member, we do try to be respectful and understanding. 
The statements you have made here that are directed to our Establishment and employees are in our opinion unacceptable and hence, our services are no longer available to you.
We would also like to invite LCB to review your posts and to take appropriate action.

Thank you for your understanding and have a pleasant day.

Kind Regards,
Mikey
Casino Management  

We have to warn you that cursing or insulting in this way is not allowed on our site. Pay attention to the way you write and which words you will use. Thank you for your understanding.

We just want to let everyone know that the member 'Frostbyte' has been banned due to breaking the LCB forum rules and his last post has been removed from this thread. Even after we warned him, he continued using offensive and inappropriate language which is strictly forbidden. With that said his complaint is closed for us. 

Dear Mikey, Berks and Lcb forum,

thanks Berks for the follow up and a gracious thanks Mikey for rapid and comprehensive response.

Firstly, my bad on the $49 dollar issue. Clearly my mistake, what an idiot. However if small constructive feedback it would help if the email staff member let me know that was the issue, but she may not have known either. 

On the second, Mikey I believe documents were submitted on 28/10 however I have uploaded them and send another copy to [email protected].

if you could put a note in to them to confirm it would be much appfeciated

Again unless something comes up on kyc check wr should be good.

thank you again Mikey for the clarity. It does restore a certain faith in this crazy online casino world.

Do not deposit at Limitless using a DEBIT CARD. I usually deposit in crypto but didnt feel like waiting for it to make it in my casino wallet. I used my debit card which I have used many times. This time it is stuck and still pending. I asked for it to just be canceled and they refused to cancel it. Here is the message I received from the "deposit" screen.

Transaction Pending

We're sorry, but we are unable to verify the final status of the selected transaction and your balance could not be adjusted.Please contact Customer Services and provide the following transaction identifier: 42735003

Thank you for your cooperation.

So its still pending and I cant play until it apparently settles. I am changing my review fgor them.

Hello bry60195,

Could you please send us your Casino Username via private message so we can check with Casino Rep about this issue with the transaction?

Thank you in advance.

Hello Tracey,

Do you have any updates on the question above?

Thank you.

So yabby said only 1 LCB promotion per month. Guess the CP business has been slow so they need to build up some cash. Guess that documentary sound of freedom had quite the impact on the sale of cheese pizzas.

Hello bry60195,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Hello Tracey,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to check your issue?

Thank you in advance.

Hello, I played a ndb and successfully completed the conditions and won 50 bucks. But I tried to cash out via Bitcoin but they keep telling me I need to verify my account. I sent my I d and selfie and everything one time and they said it was altered so I neverminded it and sent it again. After 3 weeks of waiting to get verified and receiving minimal help I figured I just go play the 50 bucks. So I went to the casino page to play my wings and came to find out that I couldn't play any games or anything. The pages wouldn't load or were blank. I asked support about it and was told my account was frozen until I past verification. I waited like another week and logged into the site. The 50 bucks was still on the account so I figured I'd see if I could play and I could. The games loaded up and everything. I got in touch with support asking how much I could cash out he told me 50 do I guessed I passed verification and everything but nope. I played the 50 bucks and ended up winning more but still can't cash out anything because of verification. I read here from a couple days ago that if you're using crypto you don't need the verification. So, to show I'm a team player I deposited Bitcoin. The Bitcoin never hit my account. I got in touch with support again and was told my Bitcoin isn't in my account because I have a active balance? I didn't put and bonus codes in with the deposit so why can't it be deposited into my account? They say it's in the wallet I sent it to which is the address y'all gave me to deposit unto. Why is everything so complicated here? 

Hello Slumboi,

Could you please tell us which documents you've submitted to Casino, so we can review it and advice you?

Please send us your Casino Username via private message so we can check what is happening with your transaction.

Thank you in advance.

Did me the same

Yes, I submitted my id and selfie. I really just want to know that since at first, I couldn't play any games because I guess my verification problem and was told I couldn't play until I cashed out but a few days later was able to play games again, even though my winnings (the 50) were still in the account and never withdrawn. I played with the 50 and won a good bit of money. I want to know if my winnings are mine or are they gonna be messed with? And I made a Bitcoin deposit afterwards that never went to my sccount, they said until my funds are below a dollar will my funds be added to the account. Plus, I thought crypto didn't need verification? Idk but thanks with the help