Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Any one care to explain the banking departments habit of changing people's birthdays in the system after they verify? I've had 2 different people ask about birthday chips and they were told that their birthdays were off by about 50 years lol. 

Hello blacky777

We understand that you're expressing your frustration or disappointment with a new casino called BonusBlitz. While we can acknowledge your feelings, we'd like to remind you to approach the situation calmly and considerate. Is there anything that we can do to help you with this matter?

Please let us know if you need any help, and we will reach out to Casino Rep to inquire about your issues.

Thank you.

Hello James,

Could you please send us via private message Casino Usernames of those people, so we can check with Mikey about this matter?

Thank you in advance.

Can you please tell me why each time a make a deposit to Casino Extreme following the rules and am never able to use the LCB codes that have been used by the members. I am constantly told the codes are invalid and to go to there official promotions page.I tried to use 103-LCBJULY and then LCB-JLUY50. I have the same problem with the other sister casinos. And I am making deposits. The shop orders are always denied as well. This is the 4th time and it is never resolved.

My username: Exhale4me

Thank you

===============================================================================
                    Chat ID 1776027 at 2023-07-06 02:23:48
===============================================================================
[2023-07-06 02:23:49] [Live Support] Tesla Tournament is now live! With a massive $150,000 prize pool and daily rewards featuring the coveted iPhone 14, this is your chance to showcase your skills and compete against the best. Join now and let the games begin!

⚡⚡ <a href="https://casinoextreme.eu/tesla-tournament" target=_blank> Tesla Tournament</a> ⚡⚡

https://casinoextreme.eu/tesla-tournament
[2023-07-06 02:23:48] [exhale4me] hi can you please tell me why again i am not able to redeem 103-LCBJULY
[2023-07-06 02:24:23] [exhale4me] I just made a deposit earlier
[2023-07-06 02:24:27] [Vincent] Hello and Welcome to Extreme Casino! Please give me a moment.
[2023-07-06 02:24:39] [exhale4me] This has happen 3 times
[2023-07-06 02:25:32] [Vincent] As I can see, this is an invalid coupon code.
[2023-07-06 02:25:47] [exhale4me] I hate to bother you, but the rules terms are qualified for redemption
[2023-07-06 02:26:40] [exhale4me] It was added 9 hours ago. can you check another one for me
[2023-07-06 02:27:59] [Vincent] Yes of course
[2023-07-06 02:27:59] [exhale4me] LCB-50JULY
[2023-07-06 02:29:08] [Vincent] This is an invalid coupon code I am really sorry. please check your email
[2023-07-06 02:29:23] [exhale4me] 103LCB-JULY or maybe its 103LCB-JULY
[2023-07-06 02:29:55] [exhale4me] They are on the LCB site, and others have redeemed them
[2023-07-06 02:30:22] [Vincent] I am really sorry for the inconvenience but please understand that many affiliate sites out there are advertising us without our knowledge and you should always refer to our official promotions page: https://casinoextreme.eu/promotions
[2023-07-06 02:30:54] [exhale4me] Your email was 200BEST, AND THAT ONE DID NOT WORK
[2023-07-06 02:31:49] [exhale4me] Before I played earlier I was denied the one from your email advert
[2023-07-06 02:33:07] [exhale4me] And how does the cashback VIP level work. I have not received any benefits
[2023-07-06 02:36:54] [exhale4me] LCB-JULY50
[2023-07-06 02:38:57] [exhale4me] Am I able to get instant cashback
[2023-07-06 02:39:08] [exhale4me] hello

Hello 2Late4Me,

As we can see in the chat, the code that you can take only if your last action was a deposit is LCB-JUL50. If you meet the requirements regarding the deposit as the last action, we see no reason why you could not get the bonus, we contacted Rep to check if everything is OK with the code, he confirmed that it is and it is valid from 6.7 - 13.7.2023.

Please reach out to support agents again and ask for Code LCB-JUL50. Let us know when it's finished.

Hope this will help.

Would I not be able to use the 103LCB-JUL?

Thank you forr your assistance

That code is only for a new players. This code LCB-JUL50 is only available for your account.

Enjoy your gameplay.

We are glad that you have claimed this bonus code. 

Wish you luck to win big! 

PROBLEM SOLVED. THANK YOU LCB

Hi Paolo23,

We are happy to hear that your problem has been solved.

Enjoy your further entertainment. 

I sent In verification documents in advance. I was told to remove them from the site. As they would not be needed for BTC depositors. I used a no rules, no play through , no max($2000weekly max). Thier T&C states "instant withdrawal" payments guaranteed to be sent out In less then 300 seconds. My request was rejected couple hours after. Ive been trying to get my withdrawal to. Pass all day. 

Hi I received an email to use code ahr50. Terms are listed at the bottom of the email. I recieved this email on July 6,2023 and didn't see it until last night (july 7, 2023). I had a few dollars and decided to go ahead and deposit since I would be able to claim the free chip if I were to lose my deposit. This was late on the 7th, and according to my transaction times it was 7/7/2023 23:02:03. Of course I did lose my deposit but that didn't happen until about 5am this morning on 7/8/2023. So I headed to cashier to claim my code I recieved in email and it said couldnt redeem code. So I went to chat and was informed that the code requires at least one deposit today. No where in my email does it state same day deposit. If I had known I would have just waited for the hour to go by and made my deposit after midnight. Why is it that codes are emailed, Terms are listed, but when trying to claim the code it seems like theres always a hidden term that prevents you from claiming a code. I was gonna put the money to a different casino but was tricked and deceived by yet again another email that will list partial terms and conditions. So I reached out to email support and reply from email states

Hi Melissa

Hope that you are well and safe.

Please note, the requirement is 1 deposit today 

Kind Regards,

I don't understand why no one seems to care that it never stated that it had to be same day. Nor has anyone even noted the fact that my deposit was an hour before a new day and the misleading of the terms on email only states last action must be deposit. Why. 

Yes the terms of this coupon are not listed compared to what agents say when players try to redeem .....I've experienced the same problem with this twice when it's been emailed to me !!! Not cool limitless!! 

Hello cboyce585,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep on order to check your withdrawal status?

Thank you in advance.

Hello Miskatlyn,

Sorry to hear that you are having problem to claim this promotion. We will ping Mikey and ask him why you are not able to use this bonus. Once we hear back we will let you know.

Keep an eye on this thread.

Thank you.

I will be checking back often thanks

I recieved bonus code AHR50 via email from Yabby casino. Yet i am unable to redeem said code. I have attempted multiple timea only to b rejected each time. Any assistance with this matter would be appreciated. Good luck and keep spinning.

Hello Larryr1984,

Could you please send us your Casino Username via private message and we will ping MIkey to check if you are eligible for this promotion?

Thank you in advance.

Hello Melissa,

We hope that you are well and safe.

We have reviewed your account and we can confirm that you have been properly informed by our Representative. You did not have any deposits at Casino Extreme at the moment you have reached out to us.

The deposit you have inquired about, you have actually made at Casino Brango. Our agents would add the bonus to your account without hesitation, given that the difference is less than an hour. 

Your Brango account is credited with the bonus now. For future reference, just make sure to double-check the Casino at which the bonus is offered! :)

Kind Regards,

Mikey

Casino Management

Mikey send message whit me case explain in pv message not have news thanks 

Thanks Mikey.i do however wish to say I was logged into brango casino and asked the chat support. And yes I now realize that when sending email after talking to chat I accidentally selected extreme pitboss instead of brango.  But thank you for your help! 

Hello Miskatlyn,

Happy to hear that you resolve your issue. 

Enjoy your further entertainment.

Hello,

I made a BTC deposit to Yabby, it's been confirmed on the blockchain. However, the deposit has no been credited to my account, the chat closed out 7 chats me on in last 35 minutes, RUDE AF, and neither pitboss nor support respond to my emails about this. 
 

what's going on? 

Hi there,

So nice to see you here! Hope you are well

Hello Peter P,

Could you please send us your Casino Username via private message so we can check with Mikey what is happening with your deposit?

Thank you in advance,

With the casino's new rewards system, did the loyalty bonus get removed?

I have yet to receive any reward, loyalty or otherwise, with my last 3 deposits(all within the past 4 or 5 days). I even received a direct email granting 60 spins no deposit that the system won't allow me to redeem. I have had no Freeplay whatsoever between my last 3 deposits and I did not cash out as my last action 2 of the 3. The only "bonus" available for me to claim is for 50 spins with a $25 deposit. So, with this new system basically all I'm eligible/qualified for is simply depositing because I also have yet to accumulate even 1 single comp point.... If this is how the casino is going to operate from here on out then I'm going to have to react accordingly and stop playing here...

Hello,

I stood 3rd in a tournament at Adrenaline Casino and was entitled to an award of EUR182.64 (AUD 300), but my account is credited with only EUR 88. When I asked the Live chat agent he told me my account was credited with the full amount which was a lie. I played the whole EUR 88 and lost it. But the actual amount I should have received is EUR 182.64. The casino must have a record of how much amount I wagered and from that it can be easily established that I received only EUR 88. My username at the casino is *********

Regards,

Blackhorse79

Hello CornBaby,

Could you please send us your Casino Username via private message and we will reach out to Mikey in order to help you with this issue?

Thank you in advance.

Hello Blackhorse79,

We will inquire about this matter with Mikey in hopes that it can be helpful. One thing may be a problem, because you have already played your tournament reward, so It may be more difficult in this process, but we will wait for Rep's response to see what can be done.

Keep an eye on this thread for any updates.

Thank you.

Casino extreme is slower than Christmas. I've been waiting on my validation for days and I've already been validated at Yabby so what's the holdup? 

S******** is my username. You've held my payout long enough 

Hello Casey Broussard,

We will reach out to Casino Rep to inquire about this matter in your behalf. Hope that you will get a response as soon as possible.

Keep you posted.

Thank you.

Casino Extreme has been giving me the runaround for over a week. I submitted all my verification documents on July 11. I never received a reply. I contacted live support which gave me nothing but the standard cut and paste responses, that don't actually answer questions. I contacted support through email. They stated that my playthrough wasn't complete. However my account was showing a ZERO playthrough balance. Support stated I needed to wager another $268, then reply to the email. So I played more and contacted live chat for my playthrough balance. Live chat said my playthrough was complete. Great! I reply the the email from support. They say my wagering requirements are not done, to contact live chat for the balance. What?!? Live chat again states that my wagering is complete. They then again just paste in standard responses that don't provide answers and don't help. They gave me the instructions on how to get verified, which I did a week ago! So I email support again, they say my wagering is not complete! I reply telling them that live chat states my wagering is complete. They immediately reply with the same standard cut and paste instructions on how to get verified. I reply telling them I've already submitted my documents! It's a ridiculously endless circle! Not to mention that I've made a Bitcoin deposit that's being held hostage in the blockchain until my account balance goes below $1 and I have no way to cancel the deposit, and I can't make a withdrawal because I'm being given the runaround at every turn! I've done everything required yet I cannot withdrawal. So not only can I not withdrawal my winnings, I'm out my deposit too. Very irritating and disappointing to say the least. 

Hello Casey,

We hope that you are well and safe.

Please note that we have reviewed your account and as we can see, no e-mail containing the necessary verification documents was sent from your registered e-mail address to our Banking Team.

In order to verify your account, please note that you must provide the following:

- A copy of your ID, Passport, or Driver's License;

- A photo of yourself holding your ID, Passport, or Driver's License.

These documents need to be sent to [email protected].

Also, we would advise you to visit your cashier and inbox as it seems that you have missed out on a number of free promotions that were sent by our Marketing Team. Try some of our bonuses and when you win, the Verification will be done in no time!

Kind Regards,

Mikey

Casino Management

Hello Blackhorse79,

We trust that you are well.

Please provide us with your registered e-mail address so we may review your account regarding the Tournament reward.

Thank you for your understanding and we will be waiting for your reply.

Kind Regards,

Mikey

Casino Management

Hello GLB713,

We hope that you are well.

Please note that we have reviewed your account and we are happy to say that you have successfully met your wagering requirements and that your balance is now withdrawable.

Our Banking Department has reviewed your documents and have fully verified your account.

You may now contact our Customer Service by sending an email to [email protected] to receive instructions on how to finalize your withdrawal.

Thank you for playing at Casino Extreme and congratulations on your win!

Kind Regards,

Mikey

Casino Management

I have sent you my email address via personal message. I hope a fair investigation of my complaint will be made by you.

Thanks and regards,

Blackhorse79 

Why have I been restricted from account after I tried to cash out on extreme casino 

Thank you! 

Hello dee J

Could you please send us your Casino Username via private message and we will check your account status with Casino Rep?

Thank you in advance.

Hello Blackhorse79,

Hope that all is well.

Please note that we have reviewed your account and noticed that the Tournament Reward was indeed issued irregularly. 

Although you did spend the initial reward, we have decided to re-process it to your account.

We would like to thank you for your patience while waiting for the resolution of this issue.

Good luck with your reward!

Kind Regards,

Mikey

Casino Management

Hello dee J

We are still waiting for your credentials. Please send us via private message to be able to help you.

Thank you in advance.

Thank you very much I received the whole tournament reward as per the rules of the tournament. 

Hello Blackhorse79,

We are very happy to hear that you received all your prizes. 

Enjoy your rewards.

they deny me both my EXTRA75 bonus and 
FORTNIGHTLY CASHBACK.... 
and then they just log off 

here is one of the messages 

=================================================================
                    Chat ID 1905289 at 2023-07-21 14:44:00
===============================================================================
[2023-07-21 14:44:01] [Live Support] Welcome to the $31,000 Online Tournament! 🏆
Attention gamers! Prepare for an epic showdown with a massive prize pool at stake. Join us now and conquer the competition for a shot at gaming greatness!

🎉 <a href="https://yabbycasino.com/fireworks-frenzy" target=_blank> Fireworks Frenzy Tournament</a> 🎉
[2023-07-21 14:44:00] [wheedmarster] LOL why are YA just deeny me everythign
[2023-07-21 14:44:19] [wheedmarster] and the other idiot  support just close down
[2023-07-21 14:44:23] [Colin] Hello and Welcome to Yabby Casino! Please give me a moment.
[2023-07-21 14:45:32] [wheedmarster] she wont give me FORTNIGHTLY CASHBACK
[2023-07-21 14:45:51] [wheedmarster] or myEXTRA75
[2023-07-21 14:46:05] [Colin] One moment, please.
[2023-07-21 14:47:40] [Colin] Acclor
[2023-07-21 14:48:18] [Colin] According to the review, this coupon is a welcome bonus.
[2023-07-21 14:48:40] [wheedmarster] LOL not its not XD
[2023-07-21 14:49:12] [wheedmarster] its a loyality rewardd
[2023-07-21 14:50:43] [wheedmarster] 75 Free Spins on Khrysos Gold | Wagering: 10x | Max cash out: $50 | Max bet per hand: $10 | Allowed games: Non-Progressive Slots Only (excluding 777), Keno & Video Poker | Only one withdrawal is allowed from the specified bonus code.
[2023-07-21 14:51:34] [wheedmarster] We are about to shake up your casino account & make it wiggle its hips to the sound of

75 FREE SPINS
Code: EXTRA75
No deposit required.

This wiggling party can be epic.
It’s up to you.
Choose wisely.
[2023-07-21 14:52:48] [wheedmarster] eather XTRA75 or FORTNIGHTLY CASHBACK
[2023-07-21 14:53:52] [wheedmarster] ???
[2023-07-21 14:55:46] [wheedmarster] normally i got offert 75 2 times a day in the casher , and then ya have send them after it stop and made the (new rewardsysten) ya have send them to me
[2023-07-21 14:56:30] [wheedmarster] hallo
[2023-07-21 14:58:10] [wheedmarster] hmm are you kidding me ???
[2023-07-21 15:01:41] [wheedmarster] ARE you kdding me
[2023-07-21 15:03:22] [wheedmarster] FINE THEN i just gonna complain over this
[2023-07-21 15:06:35] [wheedmarster] Hmm this is a goddamn joke
[2023-07-21 15:06:54] [wheedmarster] 😨
[2023-07-21 15:07:13] [wheedmarster] 😡🤬

===============================================================================
                    Chat ID 1905289 at 2023-07-21 14:44:00
===============================================================================
[2023-07-21 14:44:01] [Live Support] Welcome to the $31,000 Online Tournament! 🏆
Attention gamers! Prepare for an epic showdown with a massive prize pool at stake. Join us now and conquer the competition for a shot at gaming greatness!

🎉 <a href="https://yabbycasino.com/fireworks-frenzy" target=_blank> Fireworks Frenzy Tournament</a> 🎉
[2023-07-21 14:44:00] [wheedmarster] LOL why are YA just deeny me everythign
[2023-07-21 14:44:19] [wheedmarster] and the other idiot  support just close down
[2023-07-21 14:44:23] [Colin] Hello and Welcome to Yabby Casino! Please give me a moment.
[2023-07-21 14:45:32] [wheedmarster] she wont give me FORTNIGHTLY CASHBACK
[2023-07-21 14:45:51] [wheedmarster] or myEXTRA75
[2023-07-21 14:46:05] [Colin] One moment, please.
[2023-07-21 14:47:40] [Colin] Acclor
[2023-07-21 14:48:18] [Colin] According to the review, this coupon is a welcome bonus.
[2023-07-21 14:48:40] [wheedmarster] LOL not its not XD
[2023-07-21 14:49:12] [wheedmarster] its a loyality rewardd
[2023-07-21 14:50:43] [wheedmarster] 75 Free Spins on Khrysos Gold | Wagering: 10x | Max cash out: $50 | Max bet per hand: $10 | Allowed games: Non-Progressive Slots Only (excluding 777), Keno & Video Poker | Only one withdrawal is allowed from the specified bonus code.
[2023-07-21 14:51:34] [wheedmarster] We are about to shake up your casino account & make it wiggle its hips to the sound of

75 FREE SPINS
Code: EXTRA75
No deposit required.This wiggling party can be epic.
It’s up to you.
Choose wisely.
[2023-07-21 14:52:48] [wheedmarster] eather XTRA75 or FORTNIGHTLY CASHBACK
[2023-07-21 14:53:52] [wheedmarster] ???
[2023-07-21 14:55:46] [wheedmarster] normally i got offert 75 2 times a day in the casher , and then ya have send them after it stop and made the (new rewardsysten) ya

and here is another 

🎉 <a href="https://yabbycasino.com/fireworks-frenzy" target=_blank> Fireworks Frenzy Tournament</a> 🎉
[2023-07-21 14:26:36] [wheedmarster] Fortnightly Cashback ty
[2023-07-21 14:29:26] [Tanya] Hello and thank you for visiting Yabby!
[2023-07-21 14:30:25] [wheedmarster] add Fortnightly Cashback ty
[2023-07-21 14:33:02] [Tanya] Unfortunately, that promotion is not active, yet. It will be active from 01/08/
[2023-07-21 14:33:19] [wheedmarster] LOL yes it iS
[2023-07-21 14:34:34] [wheedmarster] https://chat.scriptfork.com/file/downloadfile/165220/5f928e6883468f7f399e62136bdfb621
[2023-07-21 14:34:56] [wheedmarster] https://chat.scriptfork.com/file/downloadfile/165221/03b91af1e4628cfd1488f0a6ec7537d0
[2023-07-21 14:37:54] [wheedmarster] ????
[2023-07-21 14:38:20] [Tanya] It's just on the promotion side, but it's not active yet
[2023-07-21 14:38:39] [wheedmarster] lol yes it is xd
[2023-07-21 14:39:07] [wheedmarster] THOSE PICS ARE FROM MY PROFILE SO IT IS  ACTIVEØ
[2023-07-21 14:41:35] [wheedmarster] LOL cause ya have stopped the 75spins we got every day sooo !!!
[2023-07-21 14:42:31] [wheedmarster] EXTRA75

have send them to me
[2023-07-21 14:56:30] [wheedmarster] hallo
[2023-07-21 14:58:10] [wheedmarster] hmm are you kidding me ???
[2023-07-21 15:01:41] [wheedmarster] ARE you kdding me

Hello moralensvogter,

Could you please send us your Casino Username via private message so we can inquire this matter with Casino Rep?

Thank you in advance.

Hello moralensvogter,

Thank you for sharing your account details with us. We will get in touch with Mikey and inquire about this issue.

Keep you posted.

dont so PB sent 

 

Yesterday, I deposited Bitcoin at this casino and because of their site maintenance which was happening before I made a deposit but didn't know it, all deposits have not been credited to player's accounts. Every time I have contacted them they keep saying the same thing.  They will not give me any type of time frame when this will be completed.  I feel like they are trapping people because their are no banners or notifications made by Casino Adrenaline. Had I known about maintenance,  I would have never deposited there. 

Anybody else unable to make withdrawals at any of the 4 casinos? I've been trying to make a withdrawal from Brango for HOURS. One screenshot is the deposit section(funny how everything's fine in that section)