Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

It's like their safety mechanism when they don't want to allow any wins. I can't say that I completely trust most of these online casino sites. 

Can I please get a response from someone anyone. I've sent them probably 6 more emails in 2 days with selfie's of me holding my ID. 

Hello Stacy Moore,[email protected],

We have already informed Casino Rep about your issues. Hope that he will get back to you as soon as possible.

Thank you for understanding.

Hello,

Please note that the Journey option will remain under maintenance at least until the 3rd of May. Rewards will be provided timely as at the moment, we are unable to track the player's progress nor can we affect the redemption of bonuses due to the ongoing maintenance.

Thank you for your understanding and patience.

Kind Regards,

Mikey

Casino Management

What about replying to me please 

Hello Stacy,

We trust that you're well.

We have contacted our Banking Department and we are happy to say that your documents have been approved and your account is now fully verified.

Please contact our Customer Service by sending an email to [email protected] to proceed with your withdrawal.

Thank you for your patience and good luck playing at Casino Brango!

Kind Regards,

Mikey

Casino Management

Hey Mikey,

So are they offering anything to us players that spent time, and money doing missions and built up bonuses? This whole thing has been handled poorly imo. I understand that maintenance and things happen. But when chat just simply says "it's under maintenance" and then ends the chat repeatedly. That is not a good way to treat loyal players. I just simply was asking if they could provide me any kind of update or anything. Just my two cents. 

Customer support reps are rude and unapologetic, don't know the terms of service and conditions, leave you high and dry for over 10 minutes, then close the chat without any care.

They pick and choose who gets an instant payout, but not everyone does. Bitcoin deposits require no documentation—yet profiles aren't verified. When asked about the instant payout, they fall back on the right to request verification documentation...but why try to fool customers with the instant payout if we deposit via BTC? I was referred here by a long time customer of you guys as well as a few others. My actual father did the same deposit method as me down to the bonus. He was granted instant withdrawal with no hesitation, but when I try to do the same exact thing. I'm being told I have to send in documents!

Hello mellohello,

Please be informed that all 3 Casinos, Extreme, Brango and Yabby have the same policy, that every player before withdraw the money needs to be verified.

Please take a look on T&C of their site's. Here is the part for verification:

9. PRIVACY POLICY

• 9.1. During your Account registration, you will be asked to fill in specific personal data including, but not limited to, your first and last name, home address, e-mail address and phone number.
• 9.2. We guarantee not to sell, give away, or otherwise communicate your personal information to any third party. We will only disclose personal data when ordered to do so by any Governing Authority and/or under any legal provision contained in the Governing Law.
• 9.3. Your personal identity and details will remain confidential and we will never report wagering information on behalf of any player.
• 9.4. All email and other communication or correspondence between you and the Casino is private and not for distribution or publication on Internet forums.
• 9.5. When you make a withdrawal for the first time, we might ask you for certain document copies to verify your identity. We may subsequently ask for these copies at random to ensure the security of your account. These documents include:
  1. The front and back of your driving license or any other official government-issued photographic identification.
  2. Your utility bill (for example gas, electricity, water or telephone) with your name and the address you have registered with us.
  3. Statement of the card used or letter of issuing bank.
  4. The front and back of any credit or debit cards that were used to make a deposit at the Casino.
  5. Selfie holding your ID, Driver's license or Passport
  6. Selfie holding your card

Hope this will help.

Thank you.

Hello is the Gamification, Journey feature, up and running again. I noticed the casino Rep mentioned May 3rd as the re-launch date, seeing if that happened? 

Hello Peter P,

We will reach out to Casino Rep to inquire about the details of this feature.

Keep an eye on this thread for any updates.

Thank you.

Hello, I signed up on the 6th and used the 200% deposit bonus and was able to meet the rollover. I submitted my documentation the same day and was told my verification would be expedited due to depositing to my account. Today I checked and was able to withdraw so I made an attempt to but was informed that the 200$ bonus had to be removed which is fine. After making my second attempt with the left over money, I was told I needed to verify. I am lost on this whole process. 

My username is deycallmezero, thank you. 

Hello Mikey,

Casino: Casino Extreme

Username:  Ex******

I have been having several difficulty situations with Casino Extreme. And I am not sure why. I have made several no bonus deposits, and maybe one or two over the last month or two. As I follow the terms between LCB and Casino Extreme, I seem to be getting unfair play of redeeming bonuses or free play owed to me. Each time, when I attempt to redeem a code, after making a deposit with no bonus and as my last action as termed, I am never able to follow through with the Free Spins offered. Once again yesterday, I made a deposit with no bonus and attempted to redeem the LCB-MAY40 spins. However, when I went back to redeem the code, I was not allowed to redeem it by a force of accepting and not canceling my Loyalty Reward first. This is the second time, that I am unable to move from that screen and bonus and not go any further in the Cashier section. So I claim it, because It states that a Loyalty Reward does not count towards inability to redeem the last action deposit play. It is obvious that this will happen by the way the play goes, You can just feel it. This was done before and I always expect it, but thought the last incident would fix it.

Well after the LCB=MAY40 was not redeemable, I contacted Chat Support, and I explained the dilemna to Wallace, and he commented that there were not any codes I was able to process..He stated that I have redeemed other codes similar to that one. One code has its each identity, no matter the similarity. I followed the terms, and that is the way it should have gone. If we follow terms, I feel by right, the casinos should also, and I should not have to constantly complain and/or open a dispute about it. Especially, when I am constantly depositing it, which, the deposits are not even showing in my transaction history. But I have my receipts as proof.

I always though Casino Extreme was fair and worth depositing and playing,. nut they are not practicing fair terms with me as a player.

When the bonuses are offered to the Players for any casino, the casinos and the players should haave no problem or excuses, when the terms are followed. The players deserve what is put beforth them. If a deposit is requested to honor a promotion, the casino, should be mandatorily have to follow the rules and terms also. And the Region should not be a reflect on the decision.

Please respond to my request, so I will know if I should just cancel Casino Extreme as one of my casinos, and also, please correct this issue because I did what I was supposed to dol. If I do not wish to accept a Loyalty Reward;due, to the fact, my desire is to accept the one offered by LCB, as posted, I should have that right. Especially knowing the reasons for the casino not accepting it.

Thank you.,

@LATE$ME

Hi all and extreme rep,

username: m******

long time lurker on forum but grateful for all the support it provides.

here's the short version:

crypto depositor, several hundred to extreme in the past. Verified fully on Brango. Don't often take free chips or spins, prefer a good clean fast transaction. This time I won on free spins. Submitted $100 withdraw request, asked to send docs MULTIPLE TIMES. It's been 10 days now. I really don't have time for this nonsense.

i joined extreme after my husband was on and won several thousand on extreme. But now fed up with unprofessional behavior.

i just signed up to stake.us after watching crazy plays on twitch I can see why it's the choice casino. My verification took 10 MINUTES there. I'm a us citizen with a us drivers license. Extreme seems to be run by a bunch of non English speaking people with fake names who are never consistent.

i know where my money feels safer moving forward.

morgan 

Hello Morgan4hans,

Thank you for reaching out to us and sharing your experience with all the LCB members. We will notify Casino Rep about this issue and hope that Mikey will get back to you as soon as possible.

Keep an eye on this thread.

Thank you.

Hi Morgan4hans,

We hope that you are well and safe.

Please note that we reached out to our Banking Department to see what's causing the delay. From what we have been informed, we understand that you have been requested to send a new selfie holding your ID (Driver's License). 

Please note that the moment you provide the document (Photograph) in question, the Banking Team will review it and if everything checks out, your account will immediately be reactivated. This entire procedure is required in order for our Team to be absolutely sure that you are receiving your winnings safely.

Thank you for your understanding and patience.

Kind Regards,

Mikey

Casino Management

This is incorrect. It's been 11 days.

2 selfies have been sent with copies of drivers license. Now you are asking for passport?!?

totally ridiculous. This is not increasing security to have my personal and confidential documents strewn across the internet.

i will not be providing passport - i don't feel safe. You're already in possession of 2 selfies and documents. I'm happy to provide utility or other things bjt asking for another photo I'd is beyond the pale. I assure you my license is real verifiable and scans. 
 

or now that you have so many of my personal details just come over and you'll see that I am real.

lcb forum - this is ridiculous. I won't be moving ahead I've submitted everything asked but don't feel safe giving 2 photo I'd.

total Rort of a casino. 

Mikey, additionally i refer to a post you made recently in response to another player: Now, to get to the main point, after contacting our Banking Department, we received information that your account at Casino Brango has already been verified, this means that your Casino Extreme account is also verified for instant withdrawals! To finalize your withdrawal, simply contact our Payments team by email at [email protected], and you will receive all the necessary information regarding your payout. Please, just make sure to mention your pending deposit, you do have an option to withdraw it along with your winnings, however you need to explicitly state that, as at the moment, your deposit is not credited due to having balance above $1.00. Thank you for your understanding and should you need any additional assistance, please do not hesitate to contact us at any moment. Kind Regards, Mikey Casino Management I am fully verified at Brango. Why does it take 2 selfies now you want a passport it’s 11 days to approve me at extremejQuery34108629349663346021_1683701251242? I guess you singled me out is it because once my husband hans played at our house? He is long gone from these casinos due to issues like this so hasn’t been axtive. Otherwise I’m clean sent you heaps of money have a good attitude and it just feels like you don’t want my business and Enjoy making me confused, and irritated.

Hello Morgan4hans,

We will reach out again to Mikey in hopes that he will get back to you as soon as possible with an final explanation.

Keep an eye on this thread.

Thank you.

May I please have someone look into my issue? I keep getting the runaround from the live chat agents regarding verification and I just want to make sure things are going smoothly on both ends. 

@deycallmezero Join the Club i've been run around for 11 days despite being fully verified at Casino Brango, and even my issues here have been without response for a couple days. Good luck

Hello deycallmezero,

Could you please specify your issue?

Please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you.

Thank you.

Hello deycallmezero,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know.

Keep an eye on this thread.

I haven't seen anything in response to my query. 
 

also has anyone else been told by Yabby that they no longer offer weekend spins? Or has anyone been able to successfully get their weekend spins today? 

Hello Peter P,

Could you please provide us with the Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thanks in advance.

Yabby and Brango have told me no more weekend spins ...what the heck ? These sites are really going down bad 

So I've been playing at yabby extreme,  brango for about a year now. I've put over 100 at each one. Extreme and brango have paid me out , Yabby casino has never given me a decent win or payout. I would avoid yabby if possible  

I know, I couldn't believe it! I always looked forward to those spins, and this is such a disrespect to all the long-time players. I wonder why they did this. Chat gave me 40 spins on I Zombie instead, $50 max cashout. I did not win. What's next? 

I got the same pre-written no at Extreme earlier.  I am so disappointed with this move! I would not have deposited at any of them had I known this. But I imagine that's why they didn't make the move known!

Hello Cheriberi ,HKkevin516, Kellie072087,

We will notify Casino Rep to provide us with a official clarification about the weekend free spins award.

Keep you posted.

Brango doesn't payout.  They are terrible 

Any word on the weekend spins ??

Casino Adrenaline, I deposited well over $1000. Because I used a deposit code on my first deposit of the week, I am not eligible for Monday cashback. No bonuses on deposits, no monday Cashback.  I would like a response besides the canned, cashback will be auto deposited to those eligible.  I have attached my deposits, and would like a detailed response. Thanks. 

Hello kfed3077,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thanks in advance.

Hello Kellie072087,

We are still waiting for a response from Mikey. We will send him a reminder email, so we are sure that he will reply to this post in shortest possible time.

Keep an eye on this thread.

Same issue for Extreme and Brango for me

Same name

********

Hello kfed3077,

Thank you for sharing your account details. We will notify Casino Rep in order to help you.

Keep you posted.

Hello kfed3077

Thanks for sharing your account details. We have sent an email to Casino Rep regarding this matter. Hope that he will get back to you as soon as possible with the clarification.

Keep an eye on this thread.

Hello kfed3077,

Hope that you're well and safe.

Please note that due to system maintenance, our Marketing Team was unable to issue the Monday Cashback on time. Of course, the Cashback will be issued as soon as the maintenance is completed. 

We expect everything to be back to normal during the day hence Monday Cashback should be credited in the next 8 hours. The moment it is ready, all eligible players will be notified by email.

Thank you for your understanding and thank you for your patience as well.

Kind Regards,

Mikey

Casino Management

Hello kfed3077,

Hope that you're well and safe.

Please note that due to system maintenance, our Marketing Team was unable to issue the Monday Cashback on time. Of course, the Cashback will be issued as soon as the maintenance is completed. 

We expect everything to be back to normal during the day hence Monday Cashback should be credited in the next 8 hours. The moment it is ready, all eligible players will be notified by email.

Thank you for your understanding and thank you for your patience as well.

Kind Regards,

Mikey

Casino Management

Hello All,

We hope that you are all doing well.

As most of you are aware, one of the longest active promotions of Casino Extreme, Brango and Yabby has not been active this weekend. We understand that an abrupt cease in issuing the bonus was not welcomed and for this, we deeply apologize. The idea behind this sudden action is the desire to restructure the entire promotion so that our most Loyal Patrons are rewarded adequately. 

Our Marketing Team is working diligently on this challenging task and we hope that the changes made will prove to be a massive improvement.

In the meantime, our agents will do their best to make sure that the transition does not affect any aspect of the Casino experience.

For any assistance, please do not hesitate to contact us either through Live chat or by Email.

Thank you for your understanding,

Mikey

Casino Management

So basically we deposited through the week expecting weekend spins that we never got nor anything to replace this perk with no notice ... not cool :( also I closed my account with Yabby not knowing I can't re activate for 24-72 hours which now I am missing my loyalty rewards from my previous days deposits 

After my last deposit I reached out to yabbycasino to redeem LCB-MAY60 and here is what happened:

Here is a copy of what the support rep told me:

SUPPORT REP: "Sorry but those bonus are not available in your account."

ME:  "LCB codes were applied before as recent as last week I'll be sure to notify the blog on LCB.ORG"

Hello lcbwinnerr, 

We will be sure to inquire about this. Could you please provide us with your Yabby Casino username via private message and we will contact Casino Representative immediately to see what the issue may be. Thank you.

I have a serious issue with timeless/Firefox

I've had 50 dollars sitting in there since the 25th of April that I have not been able to withdraw because your cashier page doesn't have any withdrawal options for me. To the point that I forgot about it completely and deposited money today which never showed up. 

So now I have a total of 101 dollars sitting in your casinos bank that I have sense been unable to access. 

Your chat reps gave me an excuse about RTG preforming their monthly maintenance which is a bold faced lie and uncalled for. 

Your support staff refuses to respond to emails and I want my money. 

georgiaboycm is my username

P.s. we all know RTG does their stuff at the end of the month and definitely not on the 16th of the month. I want my money. 

Hey Casey,

Have you tried a different browser? Or Device? I had a similar issue once and it was my phone. Just a thought. Good luck!

No. They finally fixed it. Issues resolved. 

Please see screenshot of conversation after I made a deposit with no bonus attached.