Hello James,
We hope that everything is well.
Once again, we are very sorry to hear about the passing of your friend. Please accept our condolences and please pass them on to her family.
We are aware that such a loss affects everyone but, unfortunately, in this matter, our hands are tied.
The Casino is obliged by to make sure any funds that are sent out of the account are sent to the account's rightful owner. As there can be only a single account holder, and succession is not an option, the funds will remain on the account.
We would also like to point out that on April 18th, a deposit was made to the account, and on April 19th account verification was requested. Following what you have informed us about the account holder's passing, this means that another person was and is actively using the account. We will be proceeding with the deactivation of said account, and any other potential user simply needs to register his or her account in their own name.
Thank you for your understanding and should you require any help from our side, please let us know.
Kind Regards,
Mikey
Casino Management
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