Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Happy to report my issue with Firefox was resolved swiftly as I knew it would be. Thanks Mikey. 

Got my validated email some point last night and just sent my withdrawal request. Pretty sure I'm all set!

Question - there's a lot of guys in here with a lot of money that love gambling should I tell them about your casinos or no? I don't want to catch any heat from them if something goes sideways from a validation or otherwise. I've already got one buddy wanting to sign up and check it out so..... Yea. Is that ok? 

I received a promotion from casino extreme however they refuse to honor the promotion. I sent them the promotion that was sent

Hello Randy Harden,

We're glad you finished your verification successfully. If your experience with the casino was satisfactory feel free to recommend it to your friends if you would like to do so 

Hello snb6448,

Could you please advise which promotion you're referring to? If you would like us to contact the casino representative and inquire about your situation please send us your casino username via PM. 

Hello snb6448,

Please send us your casino username via private message.

Thank you

Sure will! Thanks! 

I'm now going on 8 days since I submitted my ID pics and whatever to extreme and brango. Both have had 100s of dollars that I deposited including 600 dollars that extreme stalled me on for an entire week until I finally got frustrated and played through it. That's so fucked up. They claim to have not gotten the emails even though I got reddit confirmation emails for every single one of them on top of the fact that I've now sent them 3 times! Y'all are full of shit man. 

J***** is my username at brango and joe****** at extreme. 

Hello Joseph Norton,

Thanks for reaching out to us. 

We will take everything you stated in the previous post into account and contact Casino Rep to try to resolve the issue. Hope that an update will come as soon as possible.

Thank you.

Hello snb6448,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Hello Joseph,

We hope that all is well.

Please note that we have reached out to our Banking Department regarding the status of your Account. We have received information stating that the photos you have provided are not clear enough for the verification procedure to be successfully completed.

Please resend the requested photos, however, please make sure that they are clear and that the details on the provided documents are clear as well and fully visible.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Oh bu**** Mikey from what i'm reading on this post yabby and limitless are your casinos too and they both approved the same pictures. You can see my information in the closeup shots and clearly see it's the same ID in my selfie pictures you guys have been stalling and lying to me for a week after i put 1000 dollars into your casinos at the advice of my friend but if i had known you were gonna dick me around about 2 measly 50 dollar payouts i never would've bothered.

You and your banking team are full of shit. It's been 9 days since i sent my stuff in and they never fucking ONCE asked me to resend them. So that excuse is bullshit. 

Gonna fault me for having an old phone with a shitty camera and tell me you can't read the ID when a 5 year old can read it plus let's not forget the email you guys sent me telling me that cryptocurrency users don't have to validate but low and behold I do imagine that. My pictures werer visible and legible ENOUGH for 2 of your casinos to validate but somehow the other 2 can't. WTF ever man.

Which part of this can't you see? I know you're trying to hold out until i play the money just like you did with my 600 dollars. Con men. 

It may be a little bllurry but I DARE you to say it's not the same ID as in the first picture. It's bu****man. 

Hello Joseph Norton,

On the 2nd and 3rd screenshot, they can't see what's written, it's blurry.  Please take a picture again, so they can see what is written on the ID card.

Myb point is that it's clearly the same ID as in the first picture and you can clearly read the first picture. If you are unable to read the 2nd picture then They aren't trying. I tried for 2 hours to make my camera on my phone focus on the ID instead of my face and I don't iknow how to do that. There is no disputing that it's my ID or that it's the same as in the picture so how the hell am I supposed to get a beter picture when my phone won't take one?????

Hello Joseph Norton,

Personal data on documents, in a picture, must be legible and visible.

It is. Or they wouldn't have validated it at their other 3 casinos! jesus christ

Hello  Joseph Norton,

We advised you what to do and gave a guideline why these documents are not good, which is the main reason why the Casino cannot accept them as valid. If you do not want to accept the advice, your documents will most likely not be verified and we cannot help you further.

Right. Except that they have already approved those documents at 2 other casinos and they never once emailed me asking for clearer pictures EVEN BETTER I have the emails from their banking and support staaff claiming to have never gotten thenm. By the way just because you fix the problems that you create after they have complaints on them doesn't stop you from all the other people you fuck out of thousands of dollars daily. And YOU people that run this message board not only facilitate it but encourage it. You msy act like you're helping but in reality you're the security making sure people don't get hip to the lies and bulshit the casinos spew forth. Fuck you too. 

Bottom line: I CAN READ IT AND SO CAN YOU.  The claim that they can't is ****

Or else their other casinos woudlnt have approved the SAME FUCKING PICTURES ALREADY. You got over 1000 dollars from me in a week you miserable cocksucker, approve my fucking pictures and five me my hundred bucks and go fuck yourself. 

Or feel free to just refund my origianal deposit and cancel my accoutns. This is fucking ridiculous and i'm done being lied to and jerked aroudn after 2 god damn weeks. 

Hello Joseph Norton,

We have to inform you that each Casino is for itself and that each of them has its own rules, the fact that some have accepted does not mean that every Casino will accept the documents.

Thanks for understanding.

I would like to know why I can't use the LCB-MAR60 code ...I made deposit lost and then tried to redeem but I'm told it's only available once per week ...LCB stated that it's available once per day ...but Brango will not redeem 

Hello Kellie072087,

We need to inform you that we are working on this issue, once we hear back we will get back to you. We hope that update will come soon.

Keep an eye on this thread.

Thank you.

Somehow I got validated at Brangoo and denied again by extreme even though I sent them the same pictues *face palm"this makes no sense. I give up. It's the same casino and to claim they operate independently is ridiculous. You guys win. I'm over it. You got 1000 bucks out of me and I've gotten a grand total of 100 from you. Sounds about right. Let this be a warning to anyone thinking about putting their hard earned money in any of these places. Chances are they'll find a way to not honor ttheir terms or find a eway to block your payout and keep your money. Disgutsting. 

Lol I deposited 1000 this week and can't even get one lcb chip. I got one 10 dollar chip for losing all that money. It's so sad how bad this casino is treating loyal players

FU**** GET BENT YOU FUCKS I JUST SPENT AN HOUR TYPING SHIT UP THEN IT SAIFD WASNT LOGGED IN SO LOG IN AND DELTES AND HOURS WORK ] ] ] ]'[\ \ S\ FUCK]' ' ] BLEEDKS IM A CRYPTO USER. I DON'T HAVE TO VERIFIY BUT WA S ANYWAYT. YUBN2R2R2R2R2R2R2R2R2R2R2R2R2R2RDE69. 58982Q/ ] JUST f***. WHY TAKE AWAY BVERIFICASITON THAT DOES REVEN HAVE TO BE THERRE,.,FREYRASRHESRERERERERERERERERERERERERERERE

The first one of the ID by itself looks legible accept the glare at he top which often isn't accept. Needs to be glare free and clear in all photos, including the selfi one as well. The selfi ones yu posted I cannot see what the ID says almost anywhere. I'm just an outsider who thought you should know. Just retake the pictures with you holding them, and take pictures of the ID itself without flash in a bright room on top of a dark material. Good luck

Hello R. Gray (Fighting4KS),

Please be advised that on our site is not allowed a hate speech and also we don't support swearing. 

Could you please be more polite and explain to us what is the real issue, so we can help you by reaching out to Casino Rep?

Thanks for your understanding.

These casinos use to be amazing now the are garbage. Brango stole 700 from me. And extreme got a grand from me this week and then gives me a 50 dollar max cashout for it. So when a hit big I get nothing, and now I can't get anything more.  They are the worst.

Yabby casino

I have been going back and forth with them for over 3 weeks. No payout, constant runaround, even deposited a test run of 10$ in bitcoin which should have posted immediately.  Still nothing. They have no rep on here (surprising) so will somebody please assist me. 

********* is player name

*********@gmail.com is email associated with account. 

Hi Bjsbubble, 

We are sorry to hear about your frustrating experience with Yabby Casino. It's understandable that you're feeling upset and seeking assistance. Thank you for providing us your credentials. We will escalate the issue with Yabby Casino Representative and hopefully help resolve your issues as soon as possible. 

Keep posted on this forum thread for updates! 

Hello all, I submitted an email change request to Extreme 3 days ago for my account which is already verified.

I still have yet to hear anything from them and they refuse to give me an actual time frame of when it will be changed. I sent them the pictures they asked for and did all the things they asked me to do only to be ignored by them. When I asked how much longer they said that there is no actual time frame for an email change this is after I deposited money and won and now am unable to cash out due to losing access to my old email. 

Username is ****83 and it shouldn't take 3 days to change an email address. 

Hello BullDozier, 

Sorry to hear that you've been having trouble changing your email address with Casino Extreme. We understand how frustrating it can be to not receive timely assistance from a casino representative. We would like to help you resolve this issue as soon as possible. We will contact the casino representative on your behalf and work to get your email address changed so that you can access your winnings and cash out. Please rest assured that we will do everything we can to help you. 

Keep you posted on this forum thread as soon as we hear back from them. 

Hello Bjsbubble,

Hope that you are well and safe.

Please note that I have reached out to the Banking Department regarding the status of your account verification.

Upon the review of the accounts, it has been confirmed that you have made a breach of the Official Terms & Conditions, to which you have agreed upon joining, by registering multiple accounts.

According to the Terms & Conditions, a player is only allowed to have one account at the Casino. Please see the link and the term 5.1. below.

https://yabbycasino.com/terms-and-conditions

5 USER ACCOUNT

5.1. Opening a User Account

b. "Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void."

Unfortunately, due to the violation made, the Management had no other option but to void the winnings made from the no-deposit bonus as both accounts have been solely used for claiming no-deposit bonuses.

Please note that you may continue to use your original account in the future should it become a depositing account.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello BullDozier,

Hope that all is well.

Upon checking with our Banking Department, unfortunately, no e-mail request for an e-mail address update was received for your account.
Please provide us with the e-mail address from which you have contacted us.

Also, if you haven't done so, please make sure that the e-mail request contains your Casino username, old e-mail address, Casino name, date and a photo of yourself holding a piece of paper on which the Casino name is written.

Please send the requested info to [email protected]. Our Banking Department will handle your request immediately.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello Mikey, I sent all of that in already except possibly didn't include the old email address. My new email is *************@yahoo.com and thsts where I emailed the pics from. The old email address is *************@gmail.com 

Hello BullDozier,

The Casino Representative has provided all the necessary details for you to proceed with this case. To avoid any confusion, kindly specify the email address you require for each purpose when reaching out to them. We hope you can resolve your situation as soon as possible.

Again. I did that. But they still haven't changed it and even though I sent the necessary pictures they now want me to resubmit the pictures and I'm frustrated beyond belief. 

They have continuously tried to block my payouts beginning months ago when I first signed up and then even still now. I sent all the pictures required and even received receipt confirmation MORE THAN ONCE before Mikey even made the claim that they didn't. 

This is insane. I have sent all the necessary things they asked for including my old email address and new one and they refuse to change the email. So I have 403 dollars sitting on my account that I have no way of withdrawing because they refuse to do a manual withdraw (which they've done in the past for my friend) or change my email address. 

They owe me 403 dollars and "can't find the email" right. 

I'm done fighting with them and I request them to be removed from this board or somehow stopped from preying on other people. All of my documents have been submitted as well as both email addresses being given. You are stalling and hoping I play the money down which i most definitely fucking won't. 

Change my email address or better yet do a manual withdraw and close my account afterwards because im tired of your lies. 

Hi BullDozier, 

We are sorry to hear that you've had such a frustrating experience. It's important to stand up for yourself and demand the respect and fairness that you deserve. We would suggest sending the email one more time with all relevant documents and provide context on the email and cover all the points that need to be addressed. It is possible that you didn't provide a thorough enough explanation with clear intentions and this is why things didn't come to realization. We hope that you're able to find a solution to this situation soon.

I'll do that. 

I attempted a bitcoin withdrawal after satisfying a playthrough requirement on some free loyalty spins. I got the confirmation email at this address listed here. It said to reply to it to initiate the process, casino extremes email server rejected the email multiple times for indications of spam. I contacted live chat and was told to use a gmail account, I opened one and have emailed the requested documents 4 or 5 times (ID photos front and back, selfie holding ID, a note with A. Casino extreme B. Today's date- Tuesday 3/28/2023 and C. My username L*********3. From the new address (doppel***********@gmail.com) and even had them reply to the new address asking for the items I had just sent them. I have emailed support as well (from both addresses, the one on file and the one i need to change to) and had 3 conversations with live chat in which i was either ignored or the rep just ended the chat. And i have screenshots to prove this. and they will not change my email. Thus making it impossible for me to withdraw because I can't confirm or reply to the email they send to initiate the process. It's absolutely ridiculous, I feel like I am purposely getting the run around over a $50.04 payout. The customer service is appalling. An absolute joke. Especially when they respond to the new email asking for the documents they just responded to! "Sarah" in the banking department according to the signature pulled this move. I am absolutely blown away by the lack of common sense or care in the customer service here either they really are this ignorant or they are doing everything in their power to avoid a 50 dollar payout. Again I would like to reiterate that I have the emails back and forth and screen shots of entire conversations with live chat to support my claims and frustrations. 

Hello luckless613, 

Sorry to hear about the issues you are encountering. In the last screenshot you are providing. Is it possible that you didn't open up the "show quoted text" in the email? They may have responded but you didn't open it.

Could you please check and confirm this with us before we come to conclusions and reach out to Casino Rep.

Thank you.

So I sent my selfie in again today with all the information and all the things and still have not gotten anything back so it's now going on a week I've been waiting for my email to be changed by these people because they supposedly needed another picture that was the same picture that I just sent them and somehow it's a different picture.

It's all bullshit is what it is. Stalling hoping I'm gonna play it down but UH UH SUGAR TITS. I doubt I'll be depositing again so you won't have to worry about me anymore after this taking a whole week just to change the damn email address is ridiculous beyond ridiculous

Hello BullDozier, 

We will contact Casino Representative on your behalf and escalate the situation. 

Hello BullDozier,

Hope that all is well.

Please note that I have checked with the Banking Team once again what seems to be causing the delay of the email address update. 

The final document that was requested by the Banking Team has not yet been provided from your side. The one that you sent is an obvious photo manipulation done in Photoshop and it is something the Banking Team is not able to accept. The Team has to insist on this document in order to make sure a person that has contacted them is the actual owner of the account. As all our users are aware, the email address that is registered on a player's account is unique and a mandatory step in the withdrawal procedure is a confirmation email reply from said email address.

Please understand that this procedure is in place to maintain account security, and to be absolutely positive that the winnings are sent to their rightful owner.

I will paste the last email reply that was sent to you from the Banking Team approximately 5 hours ago:

Hi d************@yahoo.com,

Hope that you are well and safe.

Unfortunately, we can not change your e-mail address until you send us necessary selfie with your REAL  VALID ID and text note. Thank you for your patience and understanding!  

 

Kind Regards,

Documents Extreme

Please make sure to follow the instructions from the Banking Team in order to finalize the email address update.

Kind Regards,

Mikey

Casino Management

I just resent the new picture for the THIRD time and you guys are still ************ me. Your ******* banking team literally just replied to the email of my selfie with both requested items and said they didn't receive the picture!!!!

Currently I've played through 300 of the 500 I won and I guess that was the whole point of stalling so there you go your welcome you greedy *********** ***** can keep the money and go **** yourselves in the process. 

Lying con artist pieces of ****. Thieving ******** I hope you all *** in a fire surrounded by your ill gotten gains. **** *** Michael. 

The rules on this board say 24 hours to resolution how the f*are they even still allowed to be here?!?!? 

Ya know ... Besides the whole truce or whatever that were suppose to have I gotta be honest the amount of people that I've seen post on here about you guys stalling payouts for every and any reason imaginable is repulsive and f* up.  

You guys stack the odds and then make players wait 5-7 days at a time before even bothering to look at their emails and yet all the other times an email gets responded to within 2 hiursm 

It's wrong, it's backhandedz and it's b**. Because you guys don't offer any type of lock to stop players from gambling all that money away while they wait on your carrier pigeons to relay an email (that's the only plausible explanation besides "on purpose hoping they lose it back to us that way we can send an email that says unfortunately you no longer have a withdrawal balance " after making them sit onn1000 bucks for a week. 

Hello BullDozier, 

We kindly request your cooperation in complying to the guidelines provided and ask for your patience throughout the process. We understand that it can be frustrating. If, in the end, you feel unsatisfied with the overall experience, we recommend trying out other online casinos that may better suit your preferences.

We would also like to remind you that our forum prohibits the use of profanity and insults, as it goes against our terms and conditions. We urge you to refrain from using abusive and inappropriate language, and consider this a WARNING to prevent any further occurrences. Please note that continued disregard of these guidelines may result in a ban from our site.

Please read the following forum thread: WARNING for abusive and inappropriate posts