Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

. I deposited Bitcoin and the verification is a email sent with Id and a selfie. What could take 5 days to look at a few pictures I just spent a. Lot of money there cause they have instant payouts plastered everywhere. Now they tell me all my money is gonna take. 5 days.......this isn't cool. Brango casino seems like a great casino but this should be displayed. I feel lied to. Tbh

Babygrill please PM me your casino username and we will ask for updates regarding your case.

Anybody else noticed over the past week or two how the sites keep going out and not working ? The customer service is horrible and no loyalty rewards????? This is so disappointing and I wish some other casinos with instant withdrawals would come out because I would definitely move my play !!!!!

How do you even play at this group? From my computer every one of their sites is unplayable. Brango, Extreme, Yabby and limitless all getting the exact same handshake connection error. Shame, whatever happened back in April sure took a toll on this group, had to be a management change or the entire group was sold. New owners don't quite have their act together. Has to be killing their bottom line, guess it explains all of the cutbacks, no loyalty chips, no cashback, no monthly chip, no live support, no decent bonuses, comp points cut back. But yes they pay out like clockwork.......for now. That's the next shoe to drop. 

Same issue here, site down for maintenance

Hello Kellie072087, pd77 & SinMore,

We've contacted the Casino Representative to check what happened. Please keep an eye on this thread for any updates. 

Apeninja, Babygrill we are still waiting for your casino usernames.  

I contacted the "pit boss" earlier and they said the temporary network issues would be resolved in two hours, no joke, unless it's on me. These issues, albeit, not as bad as they are right now, have been going on for months. Considering both casino reps have been online at this forum since your post, I'm not holding my breath. I'll check back in a week, and I really don't think they'll have it fixed then.

well its kinda weird that I can sign into all of them with out a problem but I have 2 people I refered that cant log in at all server maintenance is that error. And that been a solid 48 hours.  Heres the weird part same internet provider just different houses same town all use windows and ios. So why are they being blocked and what can they do to fix the problem if its on their end.

Thanks

Still cant log in... day 3 for me

See, what every other website whether its a gaming site or a casino, they ALWAYS announce that there will be a maintenance on a set date as a common courtesy. And never have I seen a maintenance go on for more than 5 hours which leads me to believe this casino is having major issues and I am glad I don't have a significant  amount of $$$ locked up there.

Hello Members, 

Casino Representatives haven't responded thus far, we've sent them a reminder email.  As soon as we hear back from them we'll update you on this thread.

I asked the pitboss for an update before I deposited because the past few times everything works fine until I try to actually play the games. Lobby works fine, cashier works fine but unfortunately the games are still 100% unplayable for me. Glad I didn't deposit. Still get the occasional SSL handshake error but the most frustrating part is every single games progress bar spins and spins and never loads. I guess we'll get an explanation once everything is resolved. 

I believe the log in issues are fixed but the sites are still slow at loading. But atleast its playable now so Im happy

Apeninja, Babygrill if you need our assistance please PM me your casino usernames.

It's much better today, played at limitless for a bit and made a deposit at Yabby and actually had some very good luck at the video poker tables. It's not perfect by any means, still have to log in almost every time I change games but Yabby is playable. Requested a withdrawal on a straight deposit and it was processed within 10 minutes. Still no idea what is going on with this group, support told me the casino was not under maintenance and the issue was on my end, to clear cache, cookies blah blah blah. I'd have much more respect for this group if they just admitted what the issues were. If they're being ddos'ed , that's fine, if they don't know what is going on that's fine too, don't tell me the issue is on my side, that's BS. 

Trying to verify my ID at Brango, I sent selfie & DL to them on September 2. If I'm correct they don't process verifications but Monday thru Friday. I figured I would have heard something by now. It's been 5 business days. I was just wanting to get verified so I would be good to go on withdraws,when I hit that " BIG JACKPOT ". If anyone can shed some light on my situation would be greatly appreciated.

My verification at brango was within two hours but that was a while ago. Recently, I had to submit verification for limitless and I had to email support and ask about it. Chat replied within 5 minutes and I was verified. I've noticed limitless has some weird email issues, my emails are returned bc their mailbox is full, and the emails of mine that they reply to have SPAM in he subject line. I'd just email support and see if they could check on it. If you're verified at any of their sister sites it should be quick.

Was trying to get ID verification done with Brango. I sent selfie and DL on September 2. I talk to support once and they said 3 to 5 days and that they only verify Monday thru Friday. I figured I would have heard something by now. It's been 5 or 6 business days. Please help

JayTee333,

Please PM me your casino account username and we will ask for updates on your case. 

Dear members, 

The Casino Representative informed us that their website indeed had some issues over the past week, but these are thankfully resolved and will not be happening again. Please let us know if all is good on your side as well or if you would need our assistance.

@Apeninja, Babygrill, JayTee333, we are still waiting for you to provide casino usernames if you would like us to assist you. 

Everything seems to be working much better for me. Deposits and withdrawals are still lightning fast. And it looks like they are still issuing loyalty chips, maybe it's a weekly thing now, not sure but I did receive one from Yabby and Limitless. I don't play at Brango or Extreme any longer so I can't speak for them but I'd assume the same. 

I'm sitting on 11 days and counting. I confirmed through chat that they didn't need any more documentation from me. That was last week. No idea what's taking so long. 

Hello Basescoach,

Can you please provide us with your Casino username via private message, so that we can try to escalate the matter?

I was playing 50 free spins on the video slot called The mariachi 5 , I had 11 free spins left and I hit the bonus feature and the game froze up . I have logged out reset my phone everything and when I sign in it tells me I have 11 spins left and when I click on the game it almost loads all the way and then stops. I want my 11 more spins but only after the bonus feature can you please help me 

Hello Travis Hudson,

Can you please provide us with the Casino username via private message, so that we can contact Casino Representatives to check your status?

Since we never received account usernames from members Apeninja, Babygrill, JayTee333 we consider their cases closed. Once we get the requested information we will reopen the case and ask for further updates. 

Basescoach We have informed Casino representatives regarding your case. When we receive an answer we will let you know. Please keep us posted on the progress.

I was verified yesterday evening. 

Thank you for advocating on my behalf. I appreciate your efforts!

Basescoach

Hey Basescoach, 

Hope that you are well.

As far as I can see, your account has been verified. Apologies for the delayed verification process as our banking team is overwhelmed with requests at the moment. 
Hope this helps. 

Kind regards,
Mikey 
Casino Management

Casino Extreme wont pay me out $550 that i won fair and square. If a game is restricted, then the game should be "X" out like they are when you claim a bonus on any genuine transparent casino and they dont even allow you the opportunity to play the game you cannot play . And all the casinos ive played on i have never in my life heard that the bonus terms still are in effect until the next "fund action" is made on the account, whatever that means. Once the playthrough is met and bonus completed those are your funds to play what games you want. I deposited 80 dollars and claimed a free spin bonus of 150 spins and a 35x playthrough. I completed the bonus and the playthrough with around 650 dollars in my account and the bonus was completed and my funds were able to be withdrawn. I never play blackjack so i played a few hands. According to one person it was 7 bets and according to another it was 9 bets, so thats my first red flag. It states all other games like pontoon blackjack, live dealer, etc cannot be played with the bonus. Not one time does it say regular blackjack is a restricted game, it just doesnt say it is one of the "allowable games" either. I go to get my withdrawal and im told i played restricted games because instead of putting restricted games attached to the bonus it seems this place put "allowable games" and not the ones you cannot play. Which is clearly sneaky and bad business. So instead they said they gave an "exception" of giving my deposit back. Exception? No, I won fair and square and didnt play blackjack until my bonus was complete and all playthrough met. Ironic how the deposit that they issued back, Lost every single spin, every single one. Who knows what they did to my account when they were suppose to be processing my withdraw and instead say i played a restricted game. No where does it say regular blackjack is restricted on anything. The funnier thing is i started playing blackjack with 660 or so and wagered exactly 110 worth aparently which is my requested payout amount. So i didnt even win a dime but they still robbed me for my money after me being clear and completing a free spin deposit bonus . Id think twice before playing here because clearly thats some sort of tactic this casino does to screw people. Place is a joke and crooked. 

Hello dcates1122,

Can you please tell us what exactly BlackJack  did you play? 

Following the T&C of Casino Extreme:

• The Casino reserves the right to withhold any amount in excess of your original deposit from your withdrawal if the bonus is wagered on 777 slot, baccarat, craps, pontoon blackjack, roulette, sic bo or any live dealer game.

We have already informed Casino representative, so we will provide with the update when we get an answer. Keep an eye on this thread.

Hi dcates1122,

They don't have Pontoon Blackjack in the lobby, have you played live dealer blackjack?

no, i attached a picture and circled the one i played. just under table games and regular 21 blackjack

i played none of the above . only played regular 21 blackjack.

If it's as you said, I don't see that you broke their bonus rules. 

We'll let you know when we get a response.

This T&C's can be confusing to say the least. There's one coupon that says no table games but it lets you play let it ride poker which is a table game. Not sure if it would void your winnings. Even if I clear a slots only bonus I don't play anything but slots, I always assumed the restricted games were still restricted even though you could play them. Best to not take a bonus and you don't have to worry about any of it, it takes some getting used to but playing straight up is the way to go. 

Hiya! I emailed over my verification last Sunday & still not verified. Tried emailing [email protected] & [email protected] but emails gets ignored only auto generated do not reply. Support chat is jus copy & paste the same & closes the chat without asking ....drivers license & selfie sent over

My point exactly . Very crooked and shady business practice in my opinion. It's a set up to do someone the way they did me. And holding a person accountable to bonus terms even after completing the bonus makes zero sense. Because your basically still under that bonus and like it's still active on the account. Once you complete a bonus on a legitimate site like bovada or something , it's your money. What you do with those funds doesn't matter . And it doesn't even allow you to click or play the games restricted. The even more messed up part is, I had more money BEFORE I played blackjack. So. This is a joke to me. It's like someone being off probation and signed the papers and everything but still make you come in to take a urine test and if you don't you go back to jail even though you signed the papers to be off probation. 

I think something is going on over there at casino extreme. They got a good rep everywhere and now they are F***ing people over . 

Hello dcates1122,
 

Here you can see the terms of the coupon you used:

 
Casino Extreme t&c:

"Once a bonus is claimed, the terms of that bonus step into effect immediately. These terms remain in full effect until a new Fund Action (Deposit or Bonus) is processed to your account and after the bonus has been cleared from your balance. Bonus Terms will remain in effect after Wagering has been met. Bonus Terms will remain in effect after a Withdrawal is processed. Bonus Terms will remain in effect after Playable Balance drops below $/€ 1. Depositing on top of your existing bonus balance does not void the Bonus Terms. Any violations of the terms while they are in effect, may result in all winnings being voided as per the Terms & Conditions."
 

The problem is that you have played BJ after you finished the wagering, which is not non-progressive game, and is not allowed in this Casino to be played with this bonus.

I've seen that exact bonus at Yabby, it's a horrible bonus unless you're depositing the minimum $20. But if you deposit the minimum your max cash out is $300. No matter how much you deposit your bonus is 150 free spins @.25. It's just where this group has headed after their "transition" a few months back. Almost every bonus has a max cash out , it's worse at limitless, the max co is 10x, not very limitless is you ask me. 

Hiya! I emailed over my verification last Sunday & still not verified. Tried emailing [email protected] & [email protected] but emails gets ignored only auto generated do not reply. Support chat is jus copy & paste the same & closes the chat without asking ....drivers license & selfie sent over. 

Hello Cb4aubs,

Can you send us please your Casino Username via private message, and we will contact Casino representative about your case.

Hi Purple7,

Can you please send us your Casino username via private message, so that we can contact Casino representative about your concern.

Hi Purple7,

Thanks for sharing your account details. We will ping Casino representative and get back to your when we get some updates. Please keep us posted.

Hi Cb4aubs,

Thanks for sharing your Casino username. We will contact Casino representative regarding your verification issue. Please keep an eye on this thread.

Now after almost 2 weeks to get verified & request a withdrawal they tell me it's been denied due to having an active bonus while claiming a bonus. Well unfortunately this isn't possible...You can't claim an active bonus while one is active... you have to cancel the active one 1st to be able to. I didn't have an active bonus