Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

LCB I need your assistance please. On may 20th I won $284.50 on bonus spins and took a screenshot because the balance didn't reflect the entire winning amount. It was $115.30 shortpaid. I requested game history logs from Yabby casino and after they provided the records, it was confirmed that the amount credited was only $169.20 not $284.50. I've reached out to casino support and after a week all they said that they can't use a screenshot as valid proof because it could be altered. I'm attaching screenshots of the game screen and also of the game logs provided by casino which demonstrate that the casino short paid me. I need your assistance in collection the difference. 
player hunkeymonkey 

Hello hunkeymonkey,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello hunkeymonkey,

We've received a reply from the Casino Representative along with the evidence regarding your complaint.

Please note that RTG (gaming provider) has been notified about this situation and the casino received a reply from them regarding this issue.

They said that balances before and after the free spins feature are good and the total winnings from the free games were $169.20 which is how much you received.

Therefore, there's nothing else we can do to help you. We consider this case closed.

Sooo umm let me start out with I'm a HUGE fan/member/depositor (platinum member) @ Extreme, Brango, and Yabby and it's been that way for a solid minute now. I Lose Big, I win Big, it's all very dramatic and exciting, i'm 'into it' ok. These casinos (Beside a shout out to Chumba -whoot whoot 😏) are my favorite ones and i am most active on them. Didn't always agree with some of the rules and restrictions but my enjoyment of playing always kept me here with these 3 casinos.Not to mention the instant cash-outs(Hell yeah) and we can't forget that most of the time the customer service representatives are friendly And always respond in a timely manner. But then since this month has started they have decided to change almost all the great perks i loved about it. Imagine being a platinum member, and not receiving an end of the month spins, or beginning of the month $250 to play, so then they tell me That all of that is replaced it with an end of the month bonus Cashback (from losing deposits) (🙄 siiiiigh, that's sounds like an even trade) so I say all right, whatever I'll take that, for them just to tell me that that was not available for me either. 🤯 Why? Because i won more then that certain % of cash back loses... For Real? So honestly what is the difference between me being a platinum member and somebody just trying out the casino? Is this how a long time member (Let alone the $$$ i deposit there every week!) is treated now? SMH, I'm about to get all "Bye Felicia" on this right here. Such disappointment. 🧐 Must be a change in management... 🥸  Have a nice day. -Jessica P 

I would like to ask Mikey13 which RTG level their RTP (Return To Player) on slots are set at??? On the three RTG Casinos they control??

Thanks,

Cosinos player name - quball

Hello Jessica Parker, 

Thanks for sharing your concerns, we can ping Casino Representative as soon as you send over your Casino usernames for Extreme/Brango and Yabby via private message. Thanks. 

Hi quball,

We will notify Casino Rep about your question. Keep posted on this forum thread for a response. 

****Update****As soon I posted this I was able to log in again. Very strange. The payout has been sent. Please disregard. Thank you

Hi Mikey13,
I've been a member of Casino Extreme since Jan 5, 2018. I have made several bitcoin-only deposits. My account status is Fully Verified. I made a $352 bitcoin deposit. I did not claim any bonus and lost. Cash back was added to my account and I won $906. I requested my first withdrawal and received an email asking to confirm my bitcoin address. Shortly after replying to that email, I tried to log in and it said: Player login restricted. My payout was never sent. Emails are not being answered and live chat is disabled.

Hello maverickjkh, 

Thanks for updating and letting us know your complaint has been resolved. 

Hello Jessica Parker, 

We received your casino username via private message and have contacted Casino Rep. Keep posted on this forum thread for a response. 

I totally agree with Jessica! I am in the same situation as her ...super platinum vip player and the changes these casinos have made are absolutely disappointing!!!! 

I'm a platinum vip member on all 3 sites. The recent changes are just so very disappointing. There is resllt no other way to word it. 

Part of The Extreme, Yabby, Brango Brand appeal to me was knowing that even tho I probably wasn't going to win big or most of the time win at all was the feeling of being valued As a loyal customer. Platinum VIP. Great cash back rates. Free chops to start the month out. The loyalty rewards you get notified of in your email.  All that's has changed. Suddenly in an instant gone are the vip free chips, the loyalty rewards went from usually 25 or 30 spins wagering .25 cents to 10 spins wagering. 10 cents or 15 spins at .10 cents. 

Who's making these decisions? Clearly they are mistakes. It ain't to late to fix them. Casino extreme used to be extremely great it's like someone woke up on June 1st and said from now on we are going to be extremely average. Let's make our VIPs feel that way first!

Hello gambino2much, 

We will notify Casino Rep and see if they can provide feedback to your complaint in general. Keep posted on this forum thread for a response. 

Hello Jessica,

I trust you are well and safe.

Thank you for all the kind words extended towards our organization and the 24/7 live chat/email support. I hope that your continuous presence will prove once again that all we provide is carefully designed to make many bonuses and perks available in reciprocity to your loyalty.

I am sorry if you felt recent changes as a wrong approach and we will, as always, take opinions of loyal players into account whenever any dynamic is changed. However, our goal was to offer more immediate bonus and perk coverage at expense of accumulative lower tier bonuses. Having comp points as an example, even if the accumulation algorithm requires slightly more, you must have noticed how bonus availability has raised drastically both daily, as well as weekly and monthly, with loyal players prioritized to the best of our ability.

By all parameters, the recent changes just expanded the extent in which you may receive compensation for losses, rewards for loyalty and fair trade for your wagering. Our instant withdrawal daily and weekly limits were raised that it almost feels like no limits at all, and your wagering will be met with hefty tournament rewards (again, both weekly and monthly) better than any comp points could have been.

To address the monthly cashback mention, with having a great deal of loyal and high ranked customers such as yourself, that are right to require fair compensation for their business, the monthly reward based on percentage of losses has been met by nothing short of euphoria. And as you progress throughout VIP lounge rankings, you will receive even higher percentage of what the "lady luck" fails to reward.

Thank you for your comments and I appreciate the feedback and the advice, the more the better. And I promise we will keep improving and proving we are the best in the industry!

Best Regards.
Mikey
Casino Extreme Management

Did we get an answer from Mikey13??

After spending $100 here today, I emailed the promotions dept. for a comp.

In days gone by, I never had any issues getting a $10 or $20 comp here.

I can't post the actual emails here, but this is how things went!

Hi, may I get a comp on my $100 in deposits today?

Something I can play video poker with please.

Thanks!

Reply...

Hope you are well.

We regret to inform you that we were not able to find an available Free Bonus for your account at this time. Please feel free to use one of our deposit bonuses instead.

Thank you for your patience and understanding.

Regards,

Extreme Promotions

The standard email reply nowadays.

Then, as a bit of a smart ass on my part, I sent t hem this...

I spend $100 here and no comp-that’s pretty sad.

I’m happy to inform you that I won’t be using any of your WONDERFUL deposit bonuses or ever depositing here again!!!

Thank you for your patience and understanding.

Then...

Hope you are well.

We are happy to inform you that a Free Bonus has been credited to your account. Please log in to your account and navigate to Cashier -> Promotions -> Active Coupon to review Terms of the credited bonus.

Please note that the $10 maximum bet per hand rule applies to the credited bonus unless specifically stated otherwise.

Good luck!

Kind regards,

Extreme Promotions 

They said that they had actually put a comp into my account as you can read above.

Then, I checked my account and guess what there was NO COMP there!!!

I guess being a smart ass pays off here!!!

Then,

Is there any comp in my account-I can’t find one???

Then the last response was,

Hope that you are well and safe.

​You have a total of 65 comp points. The 100 is the smallest amount that can be redeemed. Unfortunately, there is currently nothing that can be processed. I sincerely apologize.
Thank you for your patience! 

Kind Regards,

​Chris

Extreme Promotions

The changes aren't what a LOYAL PLAYER used to expect here.

So much for GOLD VIP meaning anything here!!!

Hope you all have better luck here now that these changes have taken full affect.

Well, maybe it was a bit of a mistake on my part for posting the above comments here.

Yesterday when I logged in to my account, I did not see any spins there as they usually show up right after logging in.

But today, I went to enter a coupon, and there where 30 spins in my account.

As they had stated after my smart ass comment.

Anyways, thanks for the spins and do accept my apologies!

Hello blacky777, 

Glad your situation got resolved. 

In trying to log in on Casino Extreme this morning I am getting a message ACCESS DENIED...

I have sent an email to support as I have no idea why I cannot log in.

Has been my favorite casino for several months, have made many deposits.

Username: LisaCash413

Any help in resolving this will be much appreciated

Thank you,

M. Nemeth

I'm having issues getting on the site also as well as the other two. I'd give it a bit and check it again sees like it's web server issues or something right now I may be wrong but Im having issues on all 3 sites getting online.

Hello LisaCash413, 

We will contact Casino Rep and bring this issue to their attention. In the mean time if your situation does happen to get resolved by any chance please do keep us updated. Thanks!

Hello Dodger G, 

Thanks for bringing light upon this situation. 

How is it I just wagered $3800 at $10 a hand in blackjack at 1.6 comp points per $10 and only ended up with 260 comp points? At Brango.

Is my math that piss poor?

The math should have equated to 380x1.6=   608 comp points.

They changed the comp points, its like 1.5 every 20 now. Another unliked change in the terms. Sorry to inform you this late blacky, but check it out for yourself on the site 

My god, your right!

What a fool I am to play here anymore.

Thanks for the info!

Mikey could you please educate us players what are the Terms and Condition of the VIP monthly cashback, more specifically can we discuss the wagering requirements and the allowable cashout maximum? Thank you. 

username: Taedaddy11

hello i have been reaching out to support for the last 3 to 4 months about having tech issues, ive experienced being logged out in the middle of game play as well as error messages saying im not allowed to login ive cleared my browsing history and chance multiple times and am still receiving the same message when reaching out to support ive gotten the same message in a 10 hr time period stating they are not abled to respond due to maintenance at this point i call bs and am requesting a refund because its not fair to me to miss out on my money when im v.i.p gold on this site they offer me coupons with extremely high play through balance with absolutely no way of getting it. obviously if i cant even hit anything off of my own money ! support has been nothing but rude short and unprofessional i have a copy of the chat transcripts as well as screenshots of error MSG and the email thread that i currently have on going with support how can i get this resolved in the easiest fastest resolution?

thanks Dontae b.

Hi hunkeymonkey and Taebastian11,

Please note that our LCB Account managers are attending IGB Amsterdam conference this week. Most probably the casino representative is attending the conference as well. Please kindly wait until the end of the week for further assistance and explanation.

Thanks for your patience.

I have been having login issues at casino extreme for a long time as well.

I found that by simply refreshing my browser during the problem allows me to gain access here.

I don't know if anyone else has tried this, but maybe they should.

Thanks for your advice blacky777, perhaps it can work, and our members should try it out.

Would like my chip for depositing at extreme! Anyone that can help with that. Username Serene00

Hi Zellemamaflyazz,

Are you referring to the LCB Member Rewards program for first-time depositors? We haven't received your request for your 3$ chip.

If you are referring to Casino Extreme No Deposit bonuses, please check for the updates HERE . The thread was updated this morning.

Hi hunkeymonkey, 

We will ping Casino Rep so they can give you an explanation of the T&C for VIP monthly cashback. Keep posted for Mikey's response. 

Hi Taebastian11,

We will contact Casino Rep and see what they can do for you. Keep posted on this forum thread. 

where do I send request for it?

Hi Zellemamaflyazz,

Could you please specify exactly what you are referring to? LCB $3 Chip OR Casino Extreme No Deposit Bonuses? 

The latest Casino Extreme NDBs can be found HERE. Posted every Tuesday and Friday.

Hi hunkeymonkey and Taebastian11,

We definitely haven't forgotten about you guys! We still haven't received any feedback from Casino Rep. We have pinged them and are hoping to get a response soon. Keep you posted. 

the chip for almost all casinoes idk where to request it...

my extreme username is Serene00

Hi Zellemamaflyazz, 

Have you used our link ("play now" or "claim" button) to log in/ register at Casino Extreme? 

These are the steps for claiming your $3 LCB Chip:

1. Use the link from LCB to log in/ register at Casino

2. Make a first-time deposit

3. Return to LCB page to enter Casino username on the claim form (pop-up window)

4. Click the 'Claim $3' button

HERE you may find the list of the casinos participating in our LCB Member Rewards Program and the video on how to claim the following chip.

Keep in mind you must be a first-time depositor through the LCB link in order to claim the $3 LCB Chip. 

Hope this was helpful. 

Hi Mikey, I was wondering if you could help me with the tournament side at Casino Brango.  2-3 days ago I  finished the White Rhino freeroll tournament in 1st place.  I haven't received any email and chat support only would tell me to wait for an email. But I know it doesn't take over 3 days to give out the rewards because I  won a tournament with brango last year and had a chip within 2 days.  My user name on Brango is same, Ra2377ven. 

Thank you, 

Jessica 

Hi Ra2377ven, 

We will contact Casino Rep and get back to you with an update. Keep you posted. 

Hello Jessica,

Hope You are well and safe Madam, Thank You for contacting us. 
Your request has been reviewed, and a tournament reward has been added to your playable balance at this time. 

Please accept our apologies for a caused delay. 
We Wish You great luck with further playing, and if anything else is needed, You can always contact our live chat support or us via email. 

You are welcome,

Kind regards,

Mikey

I am ferious with brango casino. One day everything changed in the casino. Its like i was playing at a totally different site. I have been depositing as much as 2 hundred dollars day for the last 3 months and not been able to produce one single cashout. I do not claim bonuses. Normaly when you play slots you can lose a fair amount but when You hit the freespins feature it usually brings you back up of not ahead. I played plentiful treasurez. Cash bandit 3 diamond festa and aladin wishes. Every single game feature went from 1 to 2 hundred dollar wins to 0 to 10 dollars win. Making it impossible to win. In fact i cant win on any game period no mater what i play on brango. Why is that. Who is contoling the website to set it to such loss for players?

Hello Winnertakeall, 

You are only one player among many, many others. It appears you have had a difficult streak of losing. You should be able to succeed eventually. All it takes is one jackpot.. 

Is there a specific complaint you'd like us to escalate? As it seems you are sharing your negative experience..which sucks..sorry. 

I have to vent and say it's no longer fun playing at Brango or Extreme. I previously posted in a review that I had closed my Extreme account but I decided to keep playing until the end of last month. I won tournament money (with a 40% play through ugh) so I kept my account open for this month but after this, I am closing both accounts. The recent changes have taken out the entertainment value for me. The loyalty spins no longer even excite me due to the wagering increase. Playing at both casinos seem negatively different and it is disappointing that my once favorite casinos (esp Extreme) are no longer an enjoyable. I won't even get into waiting a week for a Brango tournament win....

Says on all that I've attempted to claim how I did not sign up using lcb link??? Anyways I'm irritated now. 

Hello AnonymousCali, 

You are entitled to your own opinion. Thanks for sharing. If you need any help or have a complaint we are always at your disposal. 

Hello Zellemamaflyazz,

Instructions are clear and we have explained multiple times. Refer to this LINK for more information.

Hi username: Taedaddy11

Would you please send me your casino username directly to my email [email protected] so I can go ahead and check what happened exactly.

Looking forward to hearing from you

Cindy Greco

Hello cindygreco, 

Thanks for reaching out to offer assistance. 

The players username on LCB is Taebastian11 and his username on Casino Extreme and/or Brango is Taedaddy11.

How was I able to claim SPOILS at yabby and brango but not at extreme?

Hi Zellemamaflyazz,

SPOILS?? What exactly are you referring to? 

So when I go to extreme casinos review here on LCB when you go down to no deposit codes you'll see two of them one of them is for new players and the other one says for depositors. LCB66....? Whenever I put that in at casino extreme it says other coupon blocking redemption. But there is no other coupon I have on there. I am a platinum member I cannot express My disappointment with this casino lately this was my absolute favorite casino, it got me actually started playing on Casino sites... I recommended it to everybody and anybody that would listen. I really don't honestly think I would do that anymore. The recent changes are outrageous for VIP players like me. smh. And now I can't even redeem LCB66 which is for depositors. It is really disappointing seeing where this casino is going. I really hope that they change things back or fix the shady issues that they have just made on the side. Branggo and yabby are right there as well.