Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hello Jessica Parker, 

Please be advised that The Exclusive No Deposit Bonus you are referring to with the code LCB66 is no longer active and functioning. Casino Extreme now has a new and improved Exclusive No Deposit Bonus that can be found HERE. Bare in mind it is for New Players only though. 

You can keep an eye out on this thread for No Deposit Codes for depositors for all brands Casino Extreme, Brango and Yabby. 

Hope this helps. 

I was not aware a friend had made a account using one of my emails. Only found out when I asked about withdrawing money from them. Yes it says all winnings MAY be taken not that they WILL be taken. I tried explaining that I was unaware of what my friend had done. I asked for a phone call. Or a phone number to speak to someone. This request went unanswered by them. The phone number that's inline is a wireless caller phone. Live chat was once again down for maintenance. They are really no reachable 24/7 like they claim

Hello Bouncygal1, 

Could you please notify us with your Casino Extreme username and your personal phone number via private message inbox. We will escalate the issue and see if we can arrange a Casino Representative to have a phone call with you. 

Information was sent

Has anything been figured out?

Hello Bouncygal1, 

We have received your username details via private message and contacted Casino Representative. Keep you posted on this forum thread.

I will be checking with CS team what is your account situation and I will get back to you immediately

Best Regards

Cindy

Dear  Bouncygal1, 

We went ahead and checked your account. Unfortunately it is shown on our backend that 2 accounts were opened with multiple similarities:

IP and Physical Address
Name
Phone

I regret to inform you this is against casino rules and the main reason your free spin winnings were voided. 

"Only one free chip is credited per person, family, household address, email address, credit card number, and computer and shared computers (for example: university, fraternity, school, public library or workplace)"

https://casinoextreme.eu/terms-and-conditions

Please accept our sincere apologies for the inconvenience

Cindy

I sent the information. Have not heard anything else

Where's the forum for the Brango codes I haven't been getting any lately are they still doing the twice a week code for depositors or na?

Hello Dodger G, 

Casino Brango No Deposit Codes can be found in the following forum thread HERE. These codes are available every Monday and Thursday so keep your eyes out for these codes on these specific days..

Good luck! 

I do not get twice a week bonuses for depositing what bonus is this?

what code?

Hello Zellemamaflyazz, 

Please visit the following LINK to find all available US OK No Deposit Codes for depositors. Good luck and have fun! 

I have a balance dispute currently going on with Casino extreme early last night I deposited some money and I started playing the money after about an hour and wagering a few hundred dollars I hit a zero balance. Once getting below a dollar I open up the cashier and redeem my dollar in comp points I had accumulated.  After losing that I then open up chat and proceed to request a bonus upon doing so the support agent informs me that I have a $7.57 balance still on my playable and that he cannot give me a bonus until my balance goes under $1

Now the reason for my balance showing zero but actually having $7.57 is because I had women from a few things that had yet to be loaded on my balance this actually happens to me quite a bit due to the way I play which is stopping the reels as soon as possible and hitting spin again making it so I complete a couple spins in a couple seconds so sometimes it takes the casino system a little while to catch up and have the actual balance correct. That is also why I was able to redeem my comp points it's because the system had me at a zero balance while still processing my $7. 57 cents into my balance

Anyways back to my problem I have. So I back out to the lobby wait a few minutes waiting for my balance to show and start playing but after a few minutes my balance still shows a zero balance so I open up chat again and wait for the support agent to join the chat and when they do I start to explain my situation after explaining everything she tells me that I had a loyalty reward that had been processed and was waiting for me to play when she tells me this I tell her I wanted to cancel the bonus so I can play my $7.57 first at this point she starts to act like there is no $7.57 that I have to play my free spins first before any other balance can be added after arguing with her for about a half an hour and showing a screenshot of the support agent that I talked to you right before her she finally starts to acknowledge the $7.57 balance but says that the $7.50 will be added to the winnings of my free spins. I tell her I do not want it added to my free spins winnings. I want to play that by itself. It was from a deposit with no bonus therefore has no wager requirements and no cashout limit. She then starts once again act as if there's no $7.57 balance so I argue with her for another half an hour finally saying that I'm going to take my complaint above her because there's no one above her that I can talk to at the moment.

Chapter 3 and almost at the end LOL now I receive an email response back from Casino extreme management. I argue thier response and the next person emails back with what's shown in the images. 

Sorry about the length of the post and thank you for any assistance in the matter. All this over $7.57 when I deposit hundreds usually weekly at Casino extreme alone. This was actually my 3rd deposit on the day with them. Now when I go to play a game I am redirected to diamond reels saying I have 15 free spins. So how is the $7.50 they added to my balance the amount of the free spins? Also when I get back home and I am on a PC I will load a screenshot of deposit history. I refuse to play the free spins and have that balance added to the 750 because I feel like that will be me accepting their offer I want to be able to go on to Halloween Treasures and access my spins so I can do the math and figure out what my balance should be but I can't do that cuz I keep getting redirected to diamond reels

Hello Danielgolis, 

Could you please notify us with your Casino Extreme username via private message so that we can better assist you and contact Casino Representative. 

Hi Danielgolis, 

We have received your Casino Extreme username and have escalated the matter with Casino Representative. 

I apologize if this is received twice my screen timeout and I did not get confirmation that first complaint was submitted. 

I am a Gold Member with Casino Extreme. I review the terms and conditions of each bonus prior to taking it. I have attached a photo of the terms and conditions for a different coupon bonus for point of reference. Anytime you click on the terms and conditions for a bonus it's always the same type of information for each. Upon completing my wager requirements for the bonus coupon my balance was over $100. After the wager requirements were met my balance was reduced to $41.00. I then went on to play with that balance with the knowledge that the terms and conditions of the bonus coupon I used prior had been reversed and no longer applied to the balance.  I hit a jackpot  on a The Three Stooges game and played my account down to $1000.00 and attempted to withdraw. When I went into the cashier I was told my withdrawal balance was $1000.13. I submitted for withdrawal and was sent an email to confirm withdrawal. I confirmed withdrawal and shortly after I sent that confirmation email I received another email from the casinos payment department saying that my withdrawal was denied saying I had 51 bets played on the progressive slots. It isn't possible to play the progressive slots when you have an active bonus. All progressive slots are deactivated if you have claimed a bonus coupon or free chip. I was not under any terms or conditions upon coupon reversal. 

I have attached proof of the bonus coupon reversal. I have also attached an example of what information is provided for the terms and conditions of bones coupons. Attached is the conversation between myself and the casino and the attachment i received from the casino. 
 

Hello jratlzaff, 

Could you please notify us with your Casino Extreme username via private message. After doing so we will contact Casino Representative. 

Dear  Danielgolis;

Casino Extreme informed me they were aware that you have raised some concerns about your Account balance from three days ago. As you are probably aware, Casino Extreme, in order to provide instant payouts insists on certain rules regarding the procedure of claiming bonuses, promotions and making deposits to one's account. The Primary rule is that no new action can be made unless the player's account balance is under $1.00. This rule is also reflected in our General Terms & Conditions which are visible at all times on our Official website: https://casinoextreme.eu/terms-and-conditions

Upon reviewing your account, the chat transcript and the email correspondence, we must state that the information provided was indeed correct. Nonetheless, We do see where the misunderstanding came from. Please note that all bonuses, regardless of the type, come with a certain value. In your particular case, the Free spins reward that was credited to your account had a value (cost) of $7.50. The bonus itself did consist of 15 free spins, however, the system displays your balance through the value of said spins. The value (cost) of the free spins is based on the amount of free spins and the denomination of free spins - 15 spins a $0.50 each = 15 x 0.50 = 7.50. In addition to the value of the spins, you had previous balance of $0.07 which, when added up, comes to a total of $7.57.

For the misunderstanding, and the lack of proper communication from our side, as an apology we would like to offer you a free chip. Hopefully, the chip will help you kickstart your winning streak!

Of course, should you require any additional assistance, please do not hesitate to contact us.

Cindy Greco

Xmarkaffiliates

On yesterday 8/19/2022 and the day before I made deposits to yabby casino,  I received email with promotional code EXTRA75, after my 1st deposit.  I did claim cash back  and received it. Soy last transaction was basically a promotion.  I went to redeem EXTRA75 and it said I couldn't redeem until minimum deposit was made.  So I made a straight deposit of $20 and played then lost. I then went to redeem EXTRA75.  It again denied me.  So I contacted support and asked why I couldn't redeem this code when clearly my last action was straight deposit.  The rep said that neither EXTRA75 or Yabby137 code was available to me. I asked her why could she please explain.  Twice.  I was told I could have 25 free spins on scuba fishing only.  Again I asked why.  I was given the wagering on the w5 spins.  I never got a answer as to why I couldn't redeem these codes.  I went on and took the 25 spins.  My complaint is I only make straight deposits,  I couldn't get explanation as to why they were not available to me, as well as it makes me leary of even playing if I'm met with such poor customer service.  My questions were left unanswered.  Why email me what's available to me if it isn't available to me!🤯🤯

Same here I got email for code "COINS" and I've used it before when I get the emails...I was told I couldn't use it because I had made a deposit..was told the the next day and then of course was told I couldn't use it ...I asked why and explained to support what I was told and never got answered...this is very upsetting 

I really love this casino because the platform is like others I play. But Good customer service is what keeps you coming.  I'm a restaurant manager and giving prompt and courteous customer service is my 1st priority.  I almost felt as if this what a recorded message,  not a real human.  As I stated I asked at least 3 times why I couldn't redeem and also the wait time for anyone to even respond was horrendous!

Yes I've tried to ask how to make a formal complaint to management and get no answers 

Well lcb has a section for complaints,  once you let them know they'll help with whatever it is. Yabby doesn't  have a complaints Manger on here so I asked lcb for their help.

I've noticed with some online casinos that accept US players some get very predatory and I hoped I would find a same day cash out that was not. I cashed out twice in a row with yabby, which was a huge shock to me . So, I paid close attention to game play when I deposited because I've had a couple of bad experiences. My RTP went to almost non-existent. Their staff even told me it was 9.1 that specific day I finally called out out. They told me they'd give a few chip they claimed was large. I had no choice after ain't for a refund and being told to wait for management.  I lost that and was given my loyalty bonus of 10 dollars and on a 10¢ bet I got almost $300. Ridiculous, considering my RTP, complaints, and ability to only withdraw $30. I just wonder if anything ever happens to these casinos for scamming people like this or do we just have to bend over and take it. I know people from the US don't seem like the brightest bunch but, speaking for myself, I can't see this at coincidental. 

Hello Queenbee68 and Kellie072087, 

Sorry to hear about the lack of support. Could you please notify us of your casino usernames via private message so that we can let the Casino Representative know who the complaints are coming from. 

Hi Rachel Rivera, 

Could you also please send over you Yabby Casino username via private message so that we can escalate the matter. 

So I was trying to cash out a little $100 and the first request was ignored while live support told me to keep checking my spam folder when I have withdrawn before. Then when I resubmitted, they suddenly said I had more playthrough to do because my balance dropped below a dollar, which did not happen and they tried the same line on my first cash out. Now when I try to get on the site it's suddenly need maintenance. Could really use some help getting what I rightfully won. 

Im sorry to hear you are having trouble. Ive been using this site for awhile ive never had trouble cashing out but they do daily maintenance around this time. I hope your problem gets resolved the moderators here are awesome they helped me with my issues with big dollar

So yeh the maintenance may be a coincidence but they are not backing down from the playthrough line even though we all know it's crap. They just don't like that I have cashed out so much in the last week, at least that's what I think. I can't understand why they won't pay. Only had an issue with my first withdrawal and they backed down and paid out pretty quickly l if they don't want to pay then at least give me my deposit back you know? I'm a depositing customer and definitely should be treated better by their staff. Hopefully we can get this resolved  username is, well apparently was, DeeBo2244

well now that maintenance is over I try to login and it won't let me, saying unknown error. I guess I'm not getting that money. It's a shame. What happened to the honest businesses in this world. It's all about greed now.

Well they let me back in but I had to play through the mysterious appearing playthrough. Funny thing is, I did and actually doubled my withdrawal, so it all worked out in the end I guess. 

Hello Kellie072087, 

We received your username via private message and will escalate the matter with Casino Representative. Keep posted on this forum thread for a response.

Hi JoshBli175, 

So everything is resolved? You don't need further assistance?

Dear Kellie072087 and Queenbee68 The bonuses "COINS" and "EXTRA75" do indeed come with specific redemption requirements. These requirements include a qualifying deposit amount,timeframe in which said deposits were made and even the number of qualifying deposits needed. Only if all of the terms mentioned above are met,the player is able to claim the bonus from his/her side. Nonetheless,our Customer Service representatives have instructions to provide the bonus even if some of the requirements have not been met,as an exception. Unfortunately,due to a simple misunderstanding,the bonuses were denied. To make up for the inconvenience,free chips have been provided for both accounts. kellie072087,please make sure to bring your balance under $1.00 first,so you may claim your chip as well.

Please let me know if there is anything else we can assist you with

Cindy

I tried to contact chat rep to redeem this and was told I already redeemed ..which I didn't !!!! Here we go again with the funny play ..come on Yabby get it together 

Its going on my 2nd day that I cant play on Yabby Casino due to maintenance. Any clue how long its going to last?

Actually this looks like a clever little ploy the casino is doing when they want to limit a customers play time. 

Casino Exrtreme Complaint
 

To Whom it may concern,

I actually love Casino Extreme and even gave them nice reviews I also spend/loss hundredss of $$$ mostly everyday between Extreme, Yabby, and Brango...and Im VERY HAPPY BUT Im here for my mom who very mistreatred the other day... even blocked her accoubt...I refered her here and specifically told her to stay away from the feee bonuses because of drama etc but she went on and took the $60 NDB and miraculously got lucky and even beat thw 50x wagering and manage to win $100 the limit for bonus cash out... I told her she has to make deposit to get that winnings and SHE DID deposited $100 thru LTC and ready to cash out til she was asked to be verified which I completely understand as Im super verified there but shes her identity was stolen years back and had a hardtime so she didnt want to turn in docs to be verified so she understands and forfieted $100 winnings and just ask for HER money that she use to deposit which is small $100... like I said we not tryinh to get a FREEBIE here but if you check her accoubt she deposited $100 but due to privaxy issues she didnt want yo get verified and just wan her money back and rep keeps on saying to get $100 bsck she gota go thru verification process... NOT COOL like I said Ive lost thousands just this week and loyal but my mom was mistreated...

my user is STGEddyJ and hers which is BLOCKED  👎👎 is TheBird83

Do the right thing here Casino Extreme

U can reach her at email on file or deal with me as I have docs and all proof... SHE DOESENT WANT THE BONUD because she doesent want to be verified she wants her $100 that she to deposit thru LTC hoping to Withdraw her bonus wins theu deposit verification

Hello Eduardo Jocson,
 

We need to inform you regarding your concern that only one account is allowed on the IP Address.

As Terms and Conditions state on Casino Extreme website:


7.1 General Bonus and Promotion Rules 

c. All promotions are limited to one per Player, family, address, credit card number, and computer and shared computers (i.e. university, fraternity, school, public library or workplace), unless there is a prior agreement with the Casino management. The identity of a Player will be determined based on all or any combination of the following: Player name, mailing address, e-mail, IP address, credit or charge card number, computer, telephone number or any other forms of identification that may be required. Where multiple participation is permitted, the Casino or its authorized agent reserve the right to limit the number of bonuses that may be given to any one participant.

Due to the fact that you are in breech of Terms and Conditions 7.1, unfortunately your mothers account which is on the same IP Address will most likely not be re-activated.
 

Hello SinMore,

We will ping the Casino Representatives, and see what is going on with Yabby Casino. Keep you posted on this forum thread.

Dear all;

As we've resolved the past days outage and brought Yabby back to full functionality, we wanted to take the opportunity to apologize for the downtime; and to offer a technical explanation for exactly what happened. For the past months our number of players has considerably increased causing server outages mostly at peak traffic timings; which forced us to perform server upgrades to keep Yabby reliable and fast. Regrettably the system upgrade was not as seamless as anticipated; however our development team has the situation under control and our newly upgraded servers should be able to keep up with the increased traffic.

We know it's important for you all to have access to your casino player accounts at all times. Customer experience is what matters the most to us; hence we'll try our future server updates undergo through previous testing to avoid such inconveniences happening again.

Thank you, once again, for choosing Yabby Casino.  We're working hard to ensure you have the best experience with us.

Please let us know if there is any further inquiries or concerns.

Best Regards

Cindy Greco

🎵 🎵 🎵......if you buy that, I'll throw the Golden Gate in free.....🎵 🎵 🎵

They're not only still having connection issues, they aren't issuing loyalty bonuses for deposits either. Losing deposits. You have to ask for the weekend spins, the weekly cashback is gone. The bonuses suck. And we're supposed to believe this is a result of too many players? Gotcha. The connection problems are a dealbreaker, it's infuriating to play even attempt to play there. 

I deposited $100 at Brango and absolutely zero "Loyalty Reward".

These used to granted the next day like clock work!

What a shame these places are nowadays...

Deposited over $80 at Extreme and I now am aware that nobody is getting any kind of "Loyalty Reward" here at all.

What a shame these places are!!!

Not going to play here anymore at all.

Over and out and done with as well...

Sounds like the same excuse we consumers are told when merchants are scrambling in panic mode because they have bitten off more than they can chew and need time to figure out how they are going to cover their asses (and offers they knew were a sure-in to not win)!!! Same story just a different book label.  

As for an additional inquiry/concern... I would like to know how they intend to compensate us account holders who have lost out in different aspects because of this "downtime"

These have all been my favorite sites but lately they have went down tremendously!!! Completely disappointing 

Worst casino ever! Signing up with yabby has been horrible I used a no deposit bonus for signing up I got my free spins I wagered the requirement and it states a max withdrawal is $100.00. I just got an email back today stating I was verified and to contact live support to process my withdrawl. News flash there is no live support anymore they are liers and mislead . Now they are telling me I need to make a $10.00 deposit to withdrawl .. ARE YOU F KIDDING ME. A no deposit bonus is NO PAYMENT . Don’t even play on this site they are all Liers . Not to mention they bow have my identity which I am really pissed use to they don’t follow through with their bonus terms and conditions

Apeninja, please PM me your casino username and we will ask for updates on your case.

I totally understand but she deposited real money... can you refund that atleast... I lose thousands a month to Extreme and Brango anyways

Still having MAJOR connection/network issues. This group is currently unplayable unless you have the patience of a saint. Fixed my ass. I'm sure it's casino software upgrades out of their control/ too many new players enjoying their casino. That's hot rubbish, either it's a DDoS or they have no idea what they are doing.