Candyland Support and Complaints Thread

Hello seanlandy2021,

We have sent an email to Casino Rep in order to help you. Hope that we will get an answer as soon as possible. Keep us posted.

I'm having an impossible time finding casino support on the website. I click on helping it says the page is not there and it says to ask for support and then I click on that link it is the same repetitive thing over and over and when I go to see about my withdrawal it says that my ID and password are not showing up but I'm logged in

Hello Rachel Brown,

Can you send us please your Casino Username via private message so we can contact Casino Representative in order to help you.

Hello seanlandy2021,

Casino Rep got back to us and clearly clarified this case. We've been told that you have been rewarded with some freebie after every deposit including the 30% cashback. There is nothing else that can be done regarding your case.

We will close this complaint and mark it as Resolved.

Hello Dragon21,

We are not getting any response regarding your issue. We will send them a reminder email once again in hopes that we can get some update. Keep an eye on this thread.

Well I guess they just don't care about me, thanks for try anyway

Hi Dragon21,

I apologize for the delay in response I was discussing this with our team to provide a final solution to this case.

Due to popular demand we removed the verification deposit from our Welcome Bonus for LCB, and with that, terms and conditions for that bonus changed permanently. 

A negotiation might been held initially, but unfortunately we are no longer offering support to your jurisdiction, we cannot make an exception for one account to complete wagering without breaking any terms and conditions. 

That said. 

We are happy to provide the winnings you got for beating our welcome bonus as other LCB users and send you the winnings for this bonus ($25 Max cashout). To get these $25 to your account please just approach our chat agents and they will guide you to the rest of the steps to request a withdrawal for your bonus. 

Again, we apologize for the inconvenience to all Belarus players. 

Any other Belarus player that completed the wagering requirements and claimed this Free Welcome bonus from LCB.org before the casino stopped offering support for the Belarus jurisdiction, come on chat.

Regards

Carol

Candyland Support
 

Well thanks for answer and apologies at least, and thanks LCB for getting in touch with representative, will take 25$ on btc via chat, will leave final comment after everything is done

I've just came again on candyland site to open chat, but unfortunately I don't see chat. Couldn't find it , it used to be but I don't see it anymore. Not sure if it is because night time or not

Hello Dragon21,

As Casino Rep clarified this case as well we will close this complaint and mark it Resolved. Enjoy further entertainment. 

Hello Rachel Brown,

We are still waiting for your credentials. Please contact us  via private message to be able to help you.

Hello, I've sent to the support my btc address from email <email address removed by moderator Berks> , because I lost access to email of my account I registered from at start, agent in chat said he changed email of my account for the one I mentioned above. Waiting for payment now, will notify there if it is solved 

Hello Rachel Brown,

We need your Casino Username to be able to help you. Please contact us  via private message.

Hello Dragon21,

Thanks for keeping us updated. Let us know when it's finished.

Hello, it is still not solved yet, 72 hours no response on my email, not sure how long should it take for them to answer

Hello Dragon21, 

We will send them a reminder regarding your case. We will let you know when we get some update. Keep an eye on this thread.

Hey Dragon21

In order to avoid any impersonator sending emails with your BTC address, please forward your Bitcoin via DM in LCB to this Candyland-Support account. 

Address sent to DM of Candyland lcb account, thank you very much again!

Hello Dragon21, 

So good news, hope that you will finish this case as soon as possible. Keep us informed.

HI Dragon21 and Team

Thank you for your collaboration with this issue, we've submitted the $25 prize for Dragon21 to the wallet provided via Direct Message in LCB.org

We appreciate your comprehension regarding our jurisdiction change and congratulations again for beating this promo, we hope to re open our jurisdiction to Belarus very soon and notify you when that happens.

Regards

Carol

Hello Dragon21,

As Casino Rep clarified this case clearly and resolved your issue, we will mark this case as Resolved.
Congrats on your prize! 

Hello Rachel Brown,

We will be CLOSING this complaint due to inactivity of submitter.

So honestly I don't know if this is a true complaint all I know is I made a deposit here at this casino and when I got a 'complete' on my end I went to candy land and checked my account balance and it was still lacking the deposit I just made.

So I waited a little bit sometimes these things take time about a half an hour later I did the same I double check to make sure my deposit had been sent and cleared the blockchain or whatever it does but it showed complete now for at least an hour.

I go to candyland casino my balance is still only 16 cents USD no Bitcoin deposit has been added to my wallet balance. 

So I start looking for a customer service representative to find out if they could at least let me know that it was pending and that I didn't just lose the money I deposited which was $23. 

And normally there's a little face hovering over everything I do when I played free spins there before... Not this time . no face was there...

I go to the bottom of the web page and look for a link to contact them and the only thing is 'help' so I clicked help which brings you to their help page. Apparently this page does not exist...... Candylandcasino.com/help does not exist

But there is a word highlighted with a link in it that says the page you are looking for does not exist contact support for any issue you have or something like that

I click support and it sends me in a circle right back to candylandcasino.com/help back to the page I'm on so that is not any support and that is not any help to me whatsoever so now I start looking to see if there's any transactions somewhere showing that it's on the way or anything that proves that I deposited money here.

And it does show that my deposit shows up in my casino history and it says that I deposited $23 in Bitcoin an hour and a half prior . 

But it still hasn't been updated in my balance and there is absolutely no help whatsoever

I sent them an email and I still have not gotten any response I don't know what to do anything you guys can do to help me I would appreciate

I have added screenshots of my deposit my proof that they say I got my deposit and the error this page doesn't exist

Hello Michelle Rae Hersom,

Could you please provide us with your Casino Username via private message so we can get in touch with Casino Representative in order to help you?

I'm very glad that I didn't start this post off with really negative attitude towards candyland casino because this was totally all my fault! This is what happens when you're half asleep trying to feed everybody breakfast and not paying attention to what you're doing with your money! True that it was hard to find a customer service person but I do believe that was a clogged web browser I should have cleared my cookies I also should not have been playing a very generous free spin bonus at the same time as I was awaiting a deposit because since I was doing other things I didn't notice when it went through and I assumed it was still part of my bonus I actually played this off and I can only say that I am as blonde as they come sometimes please this issue is completely resolved and their customer service did everything they could to figure out what happened and well it was me not them

Hello Michelle Rae Hersom,

There is no reason to be worried, mistakes happen to all of us. Many thanks for letting us know about this matter. Enjoy your further entertainment.

My username I gotbrandy. I've been waiting on a payout from this casino for over a month. Live chat is removed so I downloaded another browser spoke to live chat 1 time and it was removed from there too. No response from support

Hello Gotbrandy,

Thanks for reaching ou to us. We will notify Casino Representative about this issue and once we get a response we will get back to you. Keep an eye on this thread for any updates.

Thank you Berks. I am anxiously awaiting a reply. 

Hello Gotbrandy,

We are still waiting for a response from Casino Rep, and once we get any updates we will let you know. Keep you posted.

Thanks Berks,  I appreciate the attempt. I've been reading reviews about candyland casino all over the internet since I asked for lcbs help. The waiting game seems to be all this casino is about. When people are getting a response finally  (if they ever do before they just decide to play off the withdraw) candyland looks for any technicality whatsoever to keep their money. That's the reviews I keep seeing over and over. Just because the casino has tried to come up with every last trick to put in the terms and conditions that can possibly be pulled on people doesn't make the casino right morally when it comes time to pay. I've gone from excited to very little faith in candyland. 

Hello Gotbrandy,

Really sorry to hear that. We will sent them a reminder email, so maybe we can get some clarification about your case. We still hope that it can be resolved. Please keep you posted.

Hello Gotbrandy,

Still no response from the casino representative.

We sent one more reminder email. If we hear back, we will let you know.

Hello Gotbrandy,

We still haven't got any update from Casino Rep so unfortunately we are forced to close this complaint due to Casino unresponsiveness.

I want to see about my withdrawal request 

Hello Njbryant725,

Could you please send us Casino Username via private message and we will try to reach out to Casino Rep?

Hello Njbryant725,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Hello Njbryant725,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Sorry for the late response but I just seen that the complaint was closed due to Candyland Casinos unresponsiveness? I have to point out the elephant in the room. If candyland doesn't respond to me (which I'm used to) it is one thing but if they don't respond to LCB then technically the section that I am writing in now doesn't even exist anymore. Isn't this "Direct Casino Support" for Candyland?

    I would also like to add that the withdrawals that I had at candyland and at their sister site New Vegas can no longer be found in my account. I screenshotted all the information for proof of the withdrawals when i requested them months ago but it seems since I've contacted LCB to intervene Candyland just removed the withdrawal requests and kept the winnings

Hi Gotbrandy,

My sincerest apologies for the slow response on behalf of the team. Unfortunately, Carol who was in charge of our LCB account is no longer working with us.

I've noticed that your pending withdrawals are still in the system, I've launched an investigation with our third party payment processor to find the reason behind this delay and resolve this case as priority. 

I again apologize for the inconvenience, and I'll be updating you on this thread and via email.

Regards,

Thomas

Candyland


 

Hello Njbryant725,

We will be closing this complaint due to inactivity of submitter.

Dear Thomas from Candyland Casino, You're reply to my last message said that I would be a priority and would get a prompt response. That was 8 days ago. Over a full week I know. I have been waiting on the payout for months now and have been patient, then upset, and by now have given up hope. You have done the same thing to me here on a public forum as you have been doing to alot of people I'm assuming. I have a friend that has gone through the exact same scenario with Candyland as I have. We are just 2 people out of the thousands of customers your site has. I can't imagine how many have won and have just simply played back they're winning because they couldn't get any correspondence from you. What small amount of talk I've received from live chat is all positive. They tell me I should receive it anytime or they are sending support a reminder that you are 6 months overdue for a payout. Lol. My account hasn't been blocked, I can still make deposits, there is no indication I have done anything wrong but you keep the withdrawals?  I'm really surprised you haven't just made something up by now. To all my fellow gamblers who have taken the Time to read this... We like to gamble for fun and we like to win. Candyland has managed to remove both of those from their website

Hello Gotbrandy,

We will reach out to them again in hopes that you will be paid as soon as possible. Please keep an eye on this thread.

Hello Gotbrandy,

We are still waiting for the newest update regarding this matter. Once we get a response we will get back to you. Keep you posted.

Hello Gotbrandy,

Your case is still under review, so we need to be more patient to get the clarification. We will reach out to them again to inquire about this matter. Keep you posted.

Hi Team,

Thanks to LCB's team for  the support with this issue.

By the end of 2022 we upgraded our third party payment processor and looks gotbrandy's payment was marked as complete by the previous provider, not properly loading the BTC address and details for our new payment processors pending withdrawal queue. 

Thank you for your patience GotBrandy.

Regards,

Thomas

Candyland.

Dear Thomas,   It sounds like this is the right time to mention my pending New Vegas withdrawal from November  of last year but let me say Thank You for prioritizing the LCB community and re-validating the Direct Casino Support Section. Im sure the LCB team have put a lot of work into building it. More importantly validating an avenue that members can turn to after they have exhausted all of their efforts (and patience) to get some online casinos to just payout. Maybe it was a good move let Carol go. Of all the complaints so far It looks like I am the only one that has been legitimately helped. I feel so sorry for the people that just played their withdrawal back but instead of get in another smear campaign or file a separate complaint I would appreciate it if u would take care of the New Vegas payout too. I could not find an email for candyland support so I will send the screenshots if you require them. Thank you 

Hello Gotbrandy,

Many thanks for your feedback, and we are glad that the Casino has paid attention to you and that the solution to your problem is very close. We would ask you to leave the New Vegas Casino complaint HERE, because this is exclusively for Candyland Casino.

Thanks in advance!

Dear Burks, Respectfully this man does have the ability to pay me for the Other payout. I've had a host on another site contact a sister site and send my payout before. New Vegas and Candyland are in fact the same entity. I realize there is an order that you like things to be done on your site for the sake of the site and I understand that. Please keep in mind that I am just  a normal person that enjoys to gamble like most of the people that read this. I am not in the business of filing complaints on casinos. I am just tryin to get a long overdue payout. Filing the complaint on candyland was an absolute last resort and has been very time consuming. Dec. To late Feb which is the time I suspect it would take from another complaint. I assume all involved would appreciate the fewer  complaints the better. Especially the Casino. Fortunately it seems that the opportunity to take care of this has presented itself without waiting another 2 and a half months. Isnt helping the customer get paid when a casino is being unjust ultimately what this thread is for? That's why I read it. Even though I've found a representative tht has taken the time to look up the issue with payouts for late last year and solve the problem I will proceed with another complaint if I must. Thank you for your time

Hello  Gotbrandy,

We are really sorry because you are facing the issue like this one. We will get in touch with Casino Rep to inquire about this matter, and once we get a response we will get back to you immediately.

Thank you for understanding.