CAMPEONBET, EvoBet, Svenbet Casino, CampeonUK, Evoreels, Svenreels, Svenplay, Sons Of Slots, Lapilanders, Casino Support and Complaints Thread

Hello Ksdkddm Freddyuu,

Could you please send me your casino username in PM inbox and we'll contact the casino to find out what's going on.

Dear Wizard1,

If you read our interview with Mr Shiapanis carefully, you'll notice that we didn't state that EvoBet, Svenbet and Campeonbet have acquired an MGA license. 

"Q: We hear you've recently applied for the Swedish remote gambling license. Do you see potential in this newly regulated market? Does new legal framework mean you'll have to adjust and custom-tailor your services to appeal to Swedes?

A: It’s not only the Swedish license, we just got an MGA license, we applied for the Swedish, that’s coming up and we are also applying for the UK license. We are also trying to go to some regulated markets and get our product more oriented to these markets and serve the people along with the regulations. This is the next step for a company like ours and a way to grow."

We asked Mr Shiapanis about their application for the Swedish license and Mr Shiapanis stated that they got an MGA license too (Q stands for our question and A is Mr Shiapanis' answer). If you check out the review pages of these three brands on LCB, you'll notice that we only added Curacao license, since that license is the only one that exists on their sites:

EvoBet review page

Campeonbet review page

Svenbet review page

We only add the licenses which are confirmed, not when somebody says that they're in process of acquiring a license or that they've acquired it, so this question regarding the MGA license should be addressed to Mr Shiapanis, as he gave us this information during the interview.

We've sent an email to the Casino Representative to reply to your question in this thread.

Dear Sydney,

Thanks for your quick reply.
I also saw the YouTube interview whereby Mr. Shiapanis is acting as the CEO of Campeon who own Evobet and Svenbet and to my understanding he is stating that he’s companies have acquired an MGA license. Having said this I totally understand your comments to my question.
I did a lot of research and Evobet do have an MGA license and I’ve taken the necessary action regarding my claims with both Evobet and Svenbet, who have been treating me very badly since 26th March 2019. Evobet is a company registered in Malta and also Evoplay is a company registered in Malta. Evoplay is mentioned on all 3 sites, Campeon, Evobet and Svenbet.

FYI, my claim is very similar to Iceking and I’ll keep you updated on further developments as the situation I am faced with has been an unbelievable experience and it has caused me a lot of stress and despair. It’s absolutelt shocking.

I look forward to receiving your feedback re my question.

Thanks againfor your kind help & wish you a nice weekend.

Hi Thunder,

I know its been a frustrating process for you as well as for Sydney trying to mediate this complaint. We are here to mediate and try help as best we can. It seems this group is really being stringent on their AML and KYC rules. My suggestions are:

• file a complaint with their licensing bodies, this is your next best course of action since we cannot help any further

• this complaint does not warrent a warning as there is no way we can prove or know 100% that you are right or if the caisno is right. I would recommend you go and share your experience, go rate the brands on the review pages and leave a comment explaining your experience with the casino, this will give fellow players some insight and help them when deciding whether to play at this group of casinos or not.

• We will go add to the disadvantages section on their review pages that KYC and document process is a frustrating one and not player friendly.

"this complaint does not warrent a warning as there is no way we can prove or know 100% that you are right or if the caisno is right."

Have I not shown you everything about my case, all the docs I have sent, their promises to verify after I would send another document? Privately you have even answered me "dont know what to say" to campeonbets crazy demands.

How can you possibly agree with Campeonbet asking new documentation from my old address please? You are sideng with them as it is standard KYC procedure to do that!?

Hi, could you please go ahead and delete my comments above.

from your reply to Thunder and also other replies and also your lack of action to my request of 2 weeks ago, it is very clear to me that LCB is completely biased towards Campeon, Evobet and Svenbet and all you are doing is favouriting these companies who are clearly in the wrong 1000%z

i won’t be wasting my time on this site.

thanks

Its true! They mentioned before campeonbet do not get special treatment here but obviously they do. Privately they even urged me not to post more about campeonbet in this forum!? Big red flag right there.

Also, their silence towards my last post says a lot. LCB do not help customers. All they care about is their affiliate earnings or whatever similar.

Dear customer,

The licensing of each site is clearly stated in the footer of the site and the regulatory authority is mentioned there.
 
For your information the group of Campeon, Evobet and Svenbet have acquired a Maltese entity with an MGA license and we are in the process of onboarding it to our sites, probably and based on the speed of the MGA in June we will have our first MGA site live. Until then we are regulated by curacao.

Regading the verification process, indeed we need to comply with AML requirements and we cannot send any withdraw requests unless verificarion is successfully completed.

Kind Regards

Why do you ask new documentation from an old address? This is not stringent, this is impossible.

hi me wait 2 weeks 125eur winners and still dont payouts...svenbet.

Hello samatto,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your cashout.

Hello samatto,

Thanks for sending through your casino username. We’ve sent an email to the Casino Representative and asked him to reply in this thread

Dear customer,

We would like to inform you that your withdraw request has been already approved and should have received the money into your Neteller account.

Kind Regards,

Svenbet Team

Would you answer about my case too now!?

Hi LCB,

Exact same case as ICEViking and Wizard1. I deposited €100, I got €100 bonus, I managed to clear it out with a ridiculous profit of €181, and they took my winnings away, with vague acusations of "betting patterns", but no proofs at all.

After that I tried to withdraw my €100 deposit, but the withdrawal never happen

Now I'm more than two months waiting and nothing... They  don't even reply my emails anymore

I think Svenbet (plus Campeonbet and Evobet, they are all clones of each other) are just thieves, the use their Curazao Egaming license to steal the money of their players, because they know they will do nothing about.

I can't belive you rate them with a 3'7 over 5, this has to be a joke... Unless you are working for them.

They can enjoy the €281 they stole me, I'm checking the internet and it's full of situations like that with those 3 sites, I don't think this will last for long, many people start to know about their bully practices...

So please, LCB team, if you have a bit decency ban all those sites from your offer

Regards,

Javier

Hello elpurris camaron,

We're sorry to hear that. If you want us to contact the Casino Representative regarding your complaint, please send me your casino username in PM inbox. 

Hello elpurris camaron,

Thank you for sending over your casino username. We've sent it to the Casino Representative and asked him to reply in this thread.

Hi, 

So i made a withdrawal request of 212 euro at june 1st by SEPA. 

Almost a week later i noticed i still did not receive the money and it was still at withdrawal requests, with the option to cancel, so it wasn't even processed yet. ( no e-mail or message from SVEN what the hold-up was or what so ever)

No today the withdrawal is rejected and the money is GONE. They just took it.

The only info in the e-mail they FINALLY send was:

Hi ,

Regarding Terms & Conditions;

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:
i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”)
ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active
iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group
iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

Kind regards,

KYC Team

I have no idea what i did wrong and they are not responding to my e-mails yet. 

Also my betting history at SVENBET is deleted for some reason, withouth notifying me at all. 

I got a strong feeling SVENBET is stealing from me. And now i read all the forums, i am definately not the only one.

Any help here?

Thanks

I see that many people was scammed by those fucking thieves here in the Netherlands. Shall we organize and make a collective complaint? We can go to talk with the people of the Juridisch Loket. 

I'm pretty sure we will never recover this money, but we can make them banned from all the Benelux, wouldn't be the first bookie banned here.

If anybody is up to please PM.

This is not only for Svenbet, same applies to Campeonbet and Evobet, they are all the same company and they all share same shitty Curazao Gambling License

Btw Sydney, you didn't get any answers from KYC right?

Are you already convinced that they are thieves and will you delete all promotion bfrom them, warning all the players not to waste their money there?

Or you will be still supporting them, making more players loose their money?

Hi elpurris camaron, 

My case is relatively new but i will definetaly contact the Juridisch contact and contact the police here, and the police in Malta and Curacau if i don't get a (proper) response, or my money back.

Doing this as a group is a great idea. i'am definately in if i dont get my money back.

Greetz

great, keep me posted if you manage to achive something. My experince with them was: they will reply you for a while with vague excuses. and eventually they will stop to answer your emails. And of course, the agents of the live chat will be very sorry, but they tell you they can do nothing...

Hello blablabla88,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to post a reply in this thread.

Also get scammed by Svenbet. Made a deposit of 200 euro. Played without bonus (soccer) Won 600 and did a request to withdrawal 500 euro. Delivered all the documents. Got an e-mail that i was free to withdrawal and thats everything was ok. When i Made the withdrawal i waited 2 weeks. I send them an e-mail and got this back: First e-mail: Thank you for your patience and cooperation. We are happy to inform you that the verification process has been successfully completed. Your account is now fully verified and you can proceed with your deposits and your withdrawals. Kind regards, KYC Team Second e-mail when i withdrawal: Your account is restricted and winnings got deducted regarding Terms and Conditions ; 12.11 Company reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a customer the gull balance will be paid out unless any fraudulent (e.g. Arbitrage, Bonus Abuse, etc.) behavior is suspected. In case of fraudulent behavior, winnings will be voided and deposits will be refunded after we deduct the corresponding administrative and transaction fees and any fees that Company is obliged to pay to the competent authorities due to a customer’s complaint. Company also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behavior. Please request withdrawal for remaining amount on the account. So its just a scam. Its bullshit first its ok. Then you win and your account will be Blokked. Now im waiting for 154 euro (thats what they left on my account and its also not true because i deposited 200) I think that also that money Will fly away. Kut scammers.

Hello FOU,

Could you please send me your casino username in PM inbox and we'll contact the Casino Represenative regarding your withdrawal issue.

Hi blabla, elpurris and fou,

Don’t waste your time here. I am sure that LCB and Campeon work together.

FYI, I have had massive problems with Evobet, Svenbet and Campeon and you can not imagine the trouble they have caused me and money that they have stolen from me, it’s disgusting what they do to people.

I even contacted the CEO and CFO of Campeon 100’s of times but they ignored me each time.

I have been chasing for my money for 3 months now and they made life impossible for me. Eventually around 3 weeks ago they offered to pay me one third of my money and I refused it and they tell me that my case is closed. I email them every 2 days hoping to get all my money back but no response and I will keep on doing this to have it on record. I just sent them another reminder 5 minutes ago.

These companies decided for no reason to deduct all my winnings from my balance (they call it ‘correction down’) and they also deducted 30% of my balance on my accounts emailing me that it’s there charges due to my official complaint which is a blatant lie as I have not lodged any official complaint simply because it’s not possible at this stage.

If you read on page 8, Campeon have officially stated that they will be acquiring an MGA license some time in June and as soon as this happens I will be initiating a court case and you are all welcome to join me.

They also state the above on their website - Campeon Gaming.

I have also contacted the Maltese authorities for confirmation that Campeon will be acquiring a license but received no feedback which is probably because they are not allowed to comment about pending licenses so what I have done is sent them FULL details of my problems/complaints and every single email that I sent to them and receive from them, in the hope that they will be able to help me once Campeon get the license.

I suggest that you do the same and I also downloaded all my betting details and deposits and withdrawals and have sent them to the authorities ages ago. Evobet and Svenbet have since removed my transactions but luckily I have them all on file.

Take care

Hi Wizard1, 

Yes, I also think LCB it's working together with those thieves (they give them a rating of 4 over 5, hahahaha)

I'll be very happy to join your court case. They just stole me €281, but I'm willing to go further with it, a bookie like this shouldn't be allowed.

I hope that more people joins, I've checked in other forums and everybody it's complaining about them, I really don't understand why they are doing this, I don't think a bookie like this can stand long...

Let me know,

Regards

Hello elpurris camaron,

We've already notified the Casino Represenative regarding your complaint twice. They said that they would look into your case and post a reply here. We can't force anyone to reply on the forum, we're only mediators here and we're doing our best to help you, so please stop posting false accusations.

Thanks Elpurris, I am working on it and will get back to you once I have some news. It’s not about the money anymore and I won’t stop until I succeed. Have a good weekend

@elpurris camaron  and Wizard1,

First off, its not us who give ratings to our casino reviews, it is you, ie the visitors who leave the ratings and comments.

Secondly, if you are here to attack LCB for trying to assist our members for FREE, and offer service where you can interact directly with casinos, then by all means leave this site. Bashing the very site that puts time and efforts to assist some random online players, that we really dont know if they are telling the truth or not, is not the way to go.

The very fact that you can post freely and publicly should tell you a thing or two about how we do things around here.

We do our best to get in touch with casinos and mediate and resolve any issues. But at the same time no casino is obligated to participate, so at times our hands are tied.

However in most cases it takes bit of time to get down to the bottom of the issue, so behave, keep it respectful, civil or we will show you where the door is.

Hi, I have already clearly stated above that I don’t trust your site completely. I appreciate your goodwill overall, this is without a doubt, but it’s clear to everyone that Campeon are a huge scam and this is intolerable for any person who has been faced with such disgusting treatment from Campeon that LCB gladly support.

It’s unthinkable that you continue to support a company like Campeon.

I’m not being rude but please read the 9-10 pages above and honestly say to yourself who is right and who is wrong.

Thanks

@Wizard1 

I think I was clear. This is not debatable. You will either allow us to get to the bottom of the issue, and put faith in the platform that you are using to get your problem resolved or we will have to part ways.

We are NOT supporting either this group or you the player until we get ALL the facts. We offer a mediation platform as a last resort for players that need help. We will be supporting and pushing for the resolution of these complaints, and based on the response,evidence etc we will take the stand. You can browse our forums, and ull find thousands of players that got helped by us.
Free of charge.

Dont bite the hand that is trying to help and dont waste our time by posting BS accusations. 

Whatever you say Zuga. In my opinion nobody can help any of us faced with the issues with Campeon until they get an EU license and thanks for your efforts but nothing will happen here. It’s a sad and big shame and it’s a fact. I am trying other ways to resolve all these issues and if I manage you will be the first to know.

Take care

I warmly welcome. Well, I played Svenbet 28/05, I won over $ 3000 at Svenbet Casino, I ordered $ 1,000, because that's the limit. I was asked to send documents. I sent all the documents. I have successfully verified my account. At the end I was asked to get a bank account statement. I also sent this document. I waited for an answer. Until then, I was playing the money I had on my casino account. I managed to win over $ 8,000, in addition to requesting a withdrawal of $ 1,000. Day 6.06. the casino informed me about the rejection of my payment - the reason for the violation of the provisions .... I quote:
i) we find that you have disguised or interfered or taken steps to conceal or interfere in any way with the IP address of any Device used to access our Website (such as the use of a virtual private network "VPN")
these accusations are nonsense, I have never used a VPN. IP phone subscription number because I use the phone to play in the casino:
37.30.16.169
(37.30.16.169.nat.umts.dynamic.t-mobile.pl)
and the second IP number is the home Wi-Fi router on the Internet:
31.135.207.31
I am not guilty. These casinos only provide for such accusations ... This is the worst thing that can happen. One big lie of these casino. They wrote to me that my account is limited, but only to pay the winnings. I can still pay and dice bonuses I have to use. I do not intend to pay up to $ 1 and I do not advise others. No words.

Hello Elka,

Sorry to hear that. Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your complaint and ask him to post a reply in this thread.

Dear customer and lcb team,

We apologize for the delay of our response.

We our trying to resolve all the complaints in order to keep all our customers satisfied.

We are currently reviewing all the complaints and we will get back to each one of you as soon as possible.

Kind Regards

Dear customers,

We are sorry for the whole dissapointment created.

We care about customers satisfaction and really appreciate your feedback. We never looked for any support or special relationship with any affiliate. Our only concern is customers' fair behaviour by following our T&C's.

Dear Elka,

We are sorry for the delay and the whole dissapointment. 

Your account has already been reviewed by our Risk department and they have already informed you with the result.

Based on our T&C's, your account is now restricted and all amount deducted. Please be informed with the below Terms:

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:

i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”)

ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active

iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group

iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

As a responsible company, we need to follow strict procedures and also our rules.

Kind Regards

I was charged with 12.10 (i) for using VPN. Why should I use it ?! Your casino accepts players from Poland, I am from Poland. You have all my private documents that your department has fully accepted my documents and my account two days ago. My IP address is also visible all the time. Polish IP address. You sent me a scheme of my alleged abuses ... such a list can be done at home ... I will fight and do everything to prove my honesty.

account verification email

the next e-mail asking you to send your bank account statement to complete the withdrawal process

Today I wrote to Svenbet Casino ... what's next with my account? Is it limited or not ??? about what I found out ....

So my account is active and in no way limited ... So where are my money won ??? !!! Svenbet reply.

Hello Elka,

We've asked the Casino Representative to provide the evidence that you used VPN and to post a reply in this thread.

Hello KYC Team,

Are you going to review my case as well?

Let me explain a bit to the people of the forum how you work:

1. I deposit 100€ and got €100 bonus

2. I finish the bonus with 281€

3. On March ask for a withdrawal and suddenly you take all my winnings away, remaining only my 100€ deposit

4. After several months of discussion via chat and email I realize you already stole this money, and since you have the Curacao license scam  (1668/JAZ) and plenty of people around the internet are complaining about you (https://game-protect.com/curacao-licensing-scam/), I will not be able to really start legal actions against you.

5. I decide to withdraw at least my deposit, and then suddenly the money dissapear from my account, you stop to answer my emails (last email was sent in May), and of course I never get the money

SO, CAN YOU EXPLAIN THIS? Can you explain in this forum the fact that you not only stole my winnings with vague accusations, BUT ALSO YOU STOLE MY DEPOSIT?

My username is elpurris, and my account is from Svenbet. And don't come with the bullshit that you are a different company, at this point we all know that Campeonbet, Evobet and Svenbet it's the same group, you have same owners, and you all have the shitty 1668/JAZ Curazao Gambling License.

I hope I hear from you.

Regards

Hi, 

Let's start with all of us contact the Malta Gaming Authority about the fraud at SvenBet, CampeonBet and Evobet:

https://www.mga.org.mt/support/online-gaming-support/

PS: Use the contact form on the site, not the e-mail adress.( homepage-Support-Online Gaming support)

Any other tips, post them or e-mail me.

Thanks 

Hi, 

I allready got a message that they do not have a license from the MGA. We have to e-mail the E-gaming authority in Curacau. Also, CampeonGaming is working hard to get a UK-license. So might be good to contact them also.

I will post the links/email adresses later.

Cheers

We are waiting for a link ... we must all act ... it's a big chance for us !!! I believe in justice !!!