Bovada.Lv, Slots.lv, Bodog.eu, Café Casino, Ignition Casino, Joe Fortune, Bodog.com Support and Complaints Thread

Hello Yasillyme,

We received a response from the casino representative stating the following: 

"It is probable that she had inadvertently activated the "auto-play" feature, which could have been manually deselected or turned off at any point. Unfortunately, if this was the case, there isn’t much we can do. It was not advisable for her to repeatedly cancel her withdrawal in an attempt to troubleshoot the game's behavior. Her best course of action would be to engage with us through the forum at forum.ignitioncasino.eu"

We hope this helps, since there is nothing we can do further we will close this complaint and mark it RESOLVED. 

My acct is [email protected].  I have been playing with bovada for years as it's my favorite casino. Given many well deserved reviews for no ads. But a couple years ago, after being on a ugly losing streak and making multiple deposits, I tried to login to play my funds I still had on my acct from my deposit. But my acct was disabled. I've contacted chat many times and have not been told the details of why it's disabled. I think one of the reps told me it was something about a chargeback. But I have never done any chargebacks before!!  Plus why would I? Obviously only someone stupid would do that! They said I had to wait for a call from another department first. I said ok. Never got any calls. Each time after that, I'm told same thing. Can't discuss anything and I have to wait for a call. Finally I said if you are accusing me of a chargeback then just deduct it off my current balance. From my deposit. It doesn't matter at this point as I just want to be able to play and use my funds. But they said they can't do that and I have to wait for the call. Years have literally passed and they are still telling me the same thing. They said they called on such and such time and date but I have 0 missed calls on my phone log. How can I believe you guys are really calling when there's no missed calls ever and you won't let me call them. I'm so sick of this and ready to report bovada for being a scam and file a class action! I don't want to do that. But I'm so pissed at how long I have been waiting and I'm still told the same thing. I have also learned my balance has gone down to only 61. Dollars? How is this possible? So if you deducted the supposed chargeback then reactivate my acct. if not return my money back to me!! I'm so sick of this. 

Hi ginagurl,

We're sorry to hear about your experience. To better understand and assist you, could you please provide some additional information?

Do you remember the exact date or approximate period when your account was disabled? Have you received any emails or messages from Bovada regarding the chargeback or account status? Have you checked to ensure that you have correctly entered your phone number on your casino profile?

You can also send me your casino username via PM so we can contact the casino rep and try to assist you further.

Since we never received your username we'll consider this case CLOSED due to the submitter's inactivity.

Slots lv casino was having technical issues on their site and didn't even know while I was playing on their slots. Error message kept popping up while playing and I didn't even receive my credits from my winning spins.  Contacted customer support and they had to escalate my issue. Still haven't heard anything back .

Hello Kacy Xay,

Please send us your casino username via private message so that we could contact the casino rep and assist you further.

Thank you!

Hello Kacy Xay,

Have you heard back from the casino's support?

If you still need our assistance on your case please send us your casino username via PM so we can contact the casino rep.

Hello Kacy Xay,

Since we haven't heard back from you, we'll consider this case CLOSED due to the submitter's inactivity.

After every initial deposit I am awarded $15 in reward points and bonus spins. It is part of the crypto package that I signed up for. I made a deposit on Monday morning which was my first deposit of the week but was not awarded the normal package of points and spins. I emailed but can't make anyone understand what I am talking about. Chat is shut off to me! I need help with this issue. I never had a problem in the last past with this program. My sign in is sn***

Hello snb6448,

Thank you for providing your casino credentials. We have contacted the casino rep to check your account. Keep you posted on this thread.

I was getting crypto exclusive bonuses for depositing over 30dollars weekly at Bovada. This gave me 25 free spins and 15000 comp points every time. Ive done this for over 3 years up to about a month ago and now I have not a single deposit bonus available and when I deposit I receive nothing for crypto exclusive anymore. I have received nothing prior explaining why and still haven't heard anything for a reason they took every benefit away from my account. Really sad since it was one of my main casino and my loyalty level is Legend level 3 with only 1 step left to hall of fame. I mean like years playing there and they cant explain why or anything to a loyal customer made me very unhappy to say the least.  

Hello Raditc,

Thank you for providing your casino credentials. We've sent an email to the casino rep regarding this matter and will update you as soon as we receive a response from them.

Hello snb6448,

We received an update from the casino rep that your case is under review. Please keep an eye on this thread for further updates.

I was playing Aztec Clusters on Ignition Casino two days ago and I was disconnected from my network. Usually, once I reconnected it would just bring me back on where I left off on the game like nothing happened. But, it wasn't the case this time. Once, I opened up the game and it loaded for a couple of seconds and an error message kept popping out saying "session not found" repeatedly. So I reported it to customer service on which told me that they will fix it with 24-48 hours. On which they did do. I logged in the next day and the game was loading fine. Only there was a problem. The game I was playing didn't restore. The last active bet that I did on the game was a bonus buy 10 free spins for $50 on which I was able to spin once and got me $0.30+ then before it was done counting, that is when I got disconnected. So my issue is what happened to that active bet?

So I report this to customer service on which nobody could help me on the issue. I asked for a supervisor on which they didn't allow. I was transferred and dropped a few times. Until I gave up and thought I'll just ask my casino host when she goes online at noon, since I'm hosted on Bovada. I logged in on my Ignition account and there was a message waiting for me saying there was no winning owed on the active net in question. And that I should pretty much just move on about it. That pissed me off because to me they are obviously lying since I won at least $0.30 on that bet even if nothing else was won from the rest of the 9 spins which is a very slim chance. I've never had $0.00 winning on a $50 bonus buy on Aztec Clusters. If they played the game they would know why it's very unlikely to happen. And I already have $0.30+ on the first spin. I was just gonna let it go, it was only $50, but them lying just pissed the crap out of me.

Hello McAnthony Balingit,

Sorry to hear about that.

If you would like us to contact the casino rep regarding this matter please send us your casino username via private message.

Thank you.

Hello snb6448 and Raditc,

We contacted the casino rep and asked if there were any updates regarding your cases.

Thank you for your patience.

Thankyou very much

Hello snb6448,

We have received an update from the casino rep regarding your case saying that their team has contacted you to discuss the issue further. Please keep us updated on the progress.

Thank you.

Hello McAnthony Balingit,

Since we haven't heard back from you, we'll consider this case CLOSED.

Hello Raditc,

We contacted the casino rep and asked for an update regarding your case.

Thank you for your patience.

Hello snb6448,

Any updates on your case? Has the casino contacted you?

Thank you.

Hello Raditc,

The casino rep has informed us that they are still looking into your case. We'll update you as soon as we receive feedback from them.

Thank you for your patience.

Hello Raditc,

We still haven’t heard back from the casino rep, so we will send them another reminder now.

Thank you for your patience.

thanks a bunch 

Hello snb6448,

Since we have a response from the casino rep and haven't heard back from you regarding your case, we will consider your complaint RESOLVED.

Hello Raditc,

We've contacted the casino rep and asked for an update regarding your case. 

Thank you for your patience.

its not a problem really just would like a explanation to why they just randomly remove all bonuses from a Top tier Loyalty player that been with them for years. I mean like lets be honest any bonus is nice to get but there is so many other casinos that truly blow this family of casino's bonuses away!! In terms of their high wagering requirements (35x-50x) and minimal Free Spins that hardly ever return a decent cash balance. The only real good thing I can say on their bonuses these days is the fact that they don't set a Max Cash out for the cash you won during your bonus, however they do cripple it overall with a max cash you can make within the Bonus (free spins).

Side note though this happened once prior like a few years back. Was receiving them every week like clock work for well over a year then all of a sudden Nothing with no explanation to why just like this time. Last time after many of tickets/live chats/physical phone calls they did sent out that very generic email about Their bonuses are in place for recreational players and they determined all of a sudden I'm a skilled player. Which is a BS and very disreputable among other words/feelings I could say for very loyal player receiving it. To this day after asked countless times to explain the reason why or what caused them to determine this. I mean where is the guide or specifics for being classified as a skilled player, hell how about the where about of this so called skilled player list they refer to I mean that achievement I want a Picture with my name on it . Anyways I'll be straight the first time this happened I had some high cash returns  that they could've said to back their generic email but nope couldn't even return the respect or time to me which I probably would've made it little easier to accept.

Ok going to try to wrap this so I decided to dropped it and give up. This went on for a couple months Id deposit to show my loyalty to receive no appreciation back in terms of Bonuses. Then I got a email saying there was a mistake made with the determination of my  account and that I'll once again start receiving Bonuses. Oh and sorry for any inconveniences this caused. That email actually had me hotter then the first one. So yup after that it was back to the normal receiving bonuses weekly for the last couple years up until this happened. and again no bonus after a deposit except a punch in the gut and a bad taste in my mouth, oh yeah and once again no explanation why. The Huge difference this time in my opinion that makes this way different over that first time!!! First I would be the RTP over the past 9 month to a year the slots and poker have been like 100% garbage toward me Id say I'm on the negative side of the of cash returned from winning. Like I 100% understand unlucky runs which I've been told by there live support because they must think I'm some idiot and Id just believe them so times I just once again dropped it. All I can say in my opinion over the last couple years this family of casino's has changed so drastically different 100% to the bad. I cant even recognize them anymore to the point if they were to change the names I wouldn't believe you if you were to asked me, Do you remember the first time you played these sites before they changed names? id think you were full of Lies and would argue  it stating there was no way possible.

If you read this I do appreciate your time and I give you my thanks. I know if was long and probably dragged along a bit sorry. But I felt I needed to give you a overview of the issue at hand. Plus if anyone having the same issues or maybe just researching to decide whether or not to try them out it could serve as my updated review for this family of casinos for 2024. Because my first one I post for them on on LCB years ago giving them 5stars and nothing but positive comments is completely incorrect now and probably should be removed!!!!

Thanks again

Raditc

Hello Raditc,

Thank you for sharing your experience with the LCB members. We got a response from the casino rep stating the following:

The player was updated that these bonuses are designed to support recreational gameplay. They are still enrolled in the program and that future promotions and rewards will be based on the activity on their account.

ok so another vague response surprise surprise. So what does that actually mean "they are still enrolled is that referring to me? I mean so that's their new word/group/classification or how ever you to say it. How can have all Bonuses removed from your account but then says I'm still enrolled enrolled in the program?? Where is the information posted cause I'm still feel lost and confused. This has me feeling like they're being discriminating against me and everyone else that is having this happen to also if there is anyone else. This is the first time I have ever felt like someone is treating me this way almost borderline Racist toward me. Like please tell me if I"m way over thinking that statement??? Now any advise how to proceed cause if one way reading your response I take it they stating I need to play less. I'm just lost with no actual rules, descriptions, Terms or directions / instructions where do you go. So to the Point and What they are saying You are playing often and results your being punished and placed into the the bad group!!!! oh plus We're not going to tell what naughty set numbers or lines you crossed to get this great honor/Loyal Customer (which I was always taught and what I feel Ive been doing LOYALTY is APPRECIATED and that why you receive gifts) instead We're going to inform you if you ever figure out the secret maze/riddles/un explained task or mind trick we're punishing you for its you'll still not get a True detailed clarification of this rule but have a cookie but way just fyi we still decide when or if you'll ever will....

again please if I'm truly taking this all wrong tell me also any guidance/ advice experiences you could give me I would gladly accept and greatly appreciate. 

Raditc

Dear Raditc,

The response from the casino rep was clear and final. If there was any misunderstanding regarding their rules, it is best to contact their live chat support directly, as they can provide the best guidance on how to proceed in this case.

Thank you for your understanding.

I joined Cafe Casino and had some great luck, winning $7500. After submitting ltc withdrawal request my account is disabled and under investigation. My name is Becky Smith and my email is Pe***. Please help!

Hello Pepper104,

First of all, welcome to LCB.

Sorry to hear that you're facing this kind of issue. Has your account been verified? Did you receive an explanation from the casino's support about why your account is under investigation?

Thank you for providing your casino credentials, we will contact the casino rep regarding this matter. Keep you posted on this thread.

Thank you. My account has not been verified, I wasn’t asked for any verification. The reps will not give me any information unfortunately, just that it is standard procedure etc. and not to worry. I wish they could give me something. Thanks again!

Hello Pepper104,

We still haven't heard back from the casino rep regarding your case so we've sent them a reminder. Keep you posted.

Thank you for your patience.

Thank you! I haven’t heard anything either.

Dear Pepper104,

We got feedback from the casino rep that they are looking into your case and will get back to us as soon as they have any update. Keep you posted.

Dear Pepper104,

We received a response from the rep stating that they have contacted you and that their investigation team has provided you with further instructions regarding your account status and verification to help you complete the process.

Could you please confirm this for us?

Thank you.

Hello Pepper104,

Since we haven't heard back from you yet we have a response from the casino rep, we will mark this case as RESOLVED.

This is absolutely the worst site i've ever played on ever. You have turned poker into a farce, and it's a disgrace. I deactivated my account four months ago, and I'd lied and told them because I was getting into a run of bad luck. It wasn't that at all, and those of you reading this, I want you to know that i'm a completely sane person and everything i'm about to say it's with no exaggeration whatsoever. I reached the point of bad beats where I was begging God to not let it happen again. Not once or twice, seemingly repeatedly. And no, it didn't happen every game, but so much that I took his name in vain, denounced my belief in his existence, and ultimately told him where he could shove his pearly gates!!! I was so ashamed, and I finally looked back at myself and reactivated my account just a few days ago. And I'm telling you now it was just deja vu. I haven't played twenty jackpot sit and goes.... And I saw four times pocket aces dealt the very first hand, half a dozen flush calls made on the river, which we all know is less than twenty percent. Almost as many straight calls, which is closer to ten percent. And more than a handful of two and three outters on the river. Not to mention those times I got beat in the middle of a hand doubting. I had the worst of it, only to find out I had the other player dominated. Didn't fold because my instincts were right but they already caught there three outer. I was so upset. I went to the chat and tried to tell them that this isn't the way poker should be run. They've turned it into a slot game, a game of chance, well it really should be a game of math first and foremost. My apologies to you donkeys who would rather be lucky than good. Because that's just something people that aren't good at poker or math say. And I know over half of you, I think i'm exaggerating and full of it. A disgruntial poker player who hasn't learned grace in defeat. But that's not true. The things i've said directly or indirectly to and about the leader of the christian faith are horrible and unrepeatable. My grandmother, who I love more than anybody in this world, would turn in her grave if she heard those words. And that is the only thing that made me go back and reactivate my account. What a mistake. So if you're a donkey reading this, you don't really know how to play poker, and play what we like to call the push and pray strategy. First off you're an asshole... and second enjoy Bovada! Its perfect for you. I feel like they made it specifically for you. Not for the people that or get it poker that should win out most of the time. For you morons, who don't know any better. And push them all in and cross your fingers. You're a disgrace as well. But you can have Bovada. I will never go back. And for the representative reading this....wow. Shame on you! You took a game of impeccable skill and turned it into a game of flip the coin. It's disgusting and the fact that you've let it go on this long, is.        even more disgusting. 

                    Sincerely, 

                    - ROBERT MICAH NOLAND. 63** PI***

                      SPRING HILL FLORIDA 34***..... ****

                       ide****

                       Write me. Call me. Come find me..... But I'll tell everyone of you to your                               faces thecexact s a m4 xxxx, I just said

Hello Mcstuffin,

We're sorry to hear that you've had a bad experience with Bovada Casino. Thank you for bringing this to our attention and sharing your thoughts with LCB members. Should you need our assistance, please let us know.

Hi so sorry for the delay. I did get an email and I promptly responded and it's now been a week and a half. These people really don't want to pay I guess.

Hello Pepper104,

Thank you for letting us know. We will contact the casino rep and inquire about the status of your withdrawal.

Thank you so much!

Hello Pepper104,

We received an update from the casino regarding your account status, and they state that you also received an email from them containing the same information:

It appears that the registered information cannot be verified. According to the Casino's T&C, all registered information must be accurate and verifiable. As a result, your account has been temporarily disabled. 

To verify your account, please submit the following documentation:

• A copy of the front and back of your government-issued photo ID (such as a driver's license or passport).
• An image of your ID held next to your face.

At your earliest convenience, kindly take clear photos or scans of the requested documents and email them in JPEG or PDF format to [email protected]. If you have any questions, feel free to reach out to the Cafe Support Team directly for assistance.

They also said you will not receive any payments until the investigation is complete and your account is confirmed to be in good standing.

Could you please confirm that you've received the email from the casino and let us know once you submit the requested documents for verification?

Thank you.

Snb6448

i have met all the requirements for the bovada scratch pad promo. I can not access the game. It tells me that I don't meet the requirements. Bovada sent me trouble shooting tips and I followed them all. Changed website, cleared cache, etc. I am not able to get in.

Hello snb6448,

Please send us your casino username via PM and we will contact the casino rep regarding this matter.

Thank you.

Yea I referred a friend who deposited earlier today and I haven't received my match pay. His email is b***com and mine is s***com

Hi James Heusser,

We contacted the casino rep and referred them to your post. Please keep an eye on this thread for further updates.

Hi James Heusser,

We received a response from the casino stating that they should have contacted you via email. Please check your inbox as well as your spam folder. They also advised reaching out directly to the casino's support team for further inquiries.

Thank you.

Yes they contacted me. 

They have deactivated mine and my friends accounts, claiming that his account isn't real. They refuse to honor my match play or my referral even though we have both submitted our own documentation and despite having a 40 dollar pending withdrawal Timothy has still not received his money.

It's absolute bullshit. I have spent over 10 THOUSAND dollars at bovada and recently started playing at slots.lv and have had nothing but problems ever since. 

.my friend tim plays slots on 100s of sites and I finally convince him to try the ones I like and this is the treatment we both get. 

I get screwed out of my match play referral and they locked both of our accounts AND THEN have the audacity to tell him to withdraw the remainder of his cash balance WHICH IS IMPOSSIBLE SINCE HIS ACCOUNT IS LOCKED!!!!!!

I AM ABSOLUTELY CONVINCED that this was a giant scam and that the powers that be at slots.lv are dishonest scammers who's only goal is to screw loyal customers out of their promised rewards... 

I have tried to contact their support team and have been told to go f*** myself in short

I have NEVER had this bad of an experience at any casino site EVER. I will be leaving reviews everywhere telling my story and doing my damnedest to make sure nobody else gets screwed by your fucked up casino. 

You are the worst of the worst and I am disgusted by the way your customer service reps and management team handled this. 

The first thing that they did was lock my account because I COMPLETELY VALIDATED EVERYTHING besides forgetting the AREA CODE for a phone number that I have not had in over a year.

I refuse to accept their b***reasoning and responses and still feel like I am owed the match play referral that was promised when i made the mistake of referring ANYBODY to your cheating scam of a casino. 

THEY STILL HAVE NOT SENT HIS WITHDRAWAL OR UNLOCKED EITHER OF OUR ACCOUNTS EVEN THOUGH we have BOTH submitted ID pictures with selfies and everything else they asked. 

F*** slots.lv. 

Honestly with how much money I have spent through bovada I literally cannot believe the way they treated me and my friend. 

Update. They have processed Tim's withdrawal refuse to honor my match play and still have our accounts deactivated. 

Don't ever play here people and especially don't bring your friends cuz they will f*** you on everything they can.