Bovada.Lv, Slots.lv, Bodog.eu, Café Casino, Ignition Casino, Joe Fortune, Bodog.com Support and Complaints Thread

Hi pokergirl101011,

Thanks for sharing this message on our forum. We received your account details and the casino rep will be notified. Keep you posted. 

Hi pokergirl101011,

The casino rep informed us that your complaint has been sent to their relevant department. As soon as we get more info we'll get back to you and update this topic. 

Hi pokergirl101011,

We received a reply from the casino rep. 

Your account has been blocked due to multiple violations, some of them are the same IP address linked to two accounts and some inconsistencies regarding the connection with the second account. Please note that this is a serious breach of casino T&C therefore the casino's decision is final and it won't be changed. 

There is nothing further we can do regarding this case. 

Hi my complaint isn't due to not getting paid on wins, there very quick about that impact but I can for certain say that 1 of their slots on all 4 of their casino sites available to us players has removed the bonus round and bonus symbols from the game entirely .  The game is jolly Rogers jackpots and the bonus round I'm referring 2 is the pirate ship bonus. On all 4 sites the bonus round symbol being the pirate ship is removed from the game description has well as the slot reels. I contacted support their couple times just to get told that there are fair site they don't even look into it, I have pictures if that would help this situation but I believe it's unfair and player should be credited for any and all play that they've had on the slot specifically in the last month and a 1/2 because a feature on the game was removed.  Have included 4 photos the 1st 3 are from bovada Ignition and cafe casino and then the 4th one is from new Vegas where the game works as it should and you can clearly see the symbol is displayed on the pay chart  Whereas on the other 3 the symbol is not existed.

Hi Boo Hoo,

Thanks for sharing your experience with us. We'll notify the casino rep about your post. Can you please private message me your casino username? 

Hi Boo Hoo,

Thanks for sharing your casino username. The casino rep has been notified. Keep an eye on this topic. 

Hi Boo Hoo,

We received an update regarding your post from the casino rep. 

This is the reply from the casino support team:

“We had a look at the game, it is a mobile version in HTML5. We had to decommission Flash games in December 2020. When migrating from Flash to HTML5 and also from desktop to mobile, some functionalities may be lost. Which seems to be the case here.

Therefore this game ‘’Jolly Roger’s Jackpot’’ has no bonus round in this HTML5 version."

Yes I been playing on ignition casino for a wgile now and finally win 2000 and go to withdraw and the disable my account for investigation i really didnt do anything wrong and they also disabled my brothers account for good which was a referral of mine and terminated his account and mine is still under investigation

Hi Bigdock00,

Could you please private message me your casino username so we can check with the casino rep why your account is under investigation?

Hi, I am having trouble getting my ignitioncasino.eu account re-enabled. On March 25th, both my accounts at cafecasino.lv and ignitioncasino.eu were disabled for review. A couple days later on March 27th, cafecasino.lv re-enabled my account but my ignitioncasino.eu was still disabled. I emailed ignitioncasino several times asking for an update and a timeframe for when the review will be completed but the only response I ever receive is a message telling me to wait and be on the lookout for a response with the resolution. It does not make any sense to me that ignitioncasino.eu would require this much time to review and re-enable my account when cafecasino.lv was able to get it done in 2 days. At this point I feel like Ignition has no plans to re-enable my account, probably because I still have a decent size balance in my account. Ignition has not even responded to my requests for why my account is disabled either. I strongly feel like they are just stealing from me at this point. I was hoping that posting my experience here would help get a response from IgnitionCasino, so that they re-enable my account, or tell me why it was disabled in the first place. My username is [email protected]

Thank you,

Janice

HI janicebuu,

Thanks for bringing this to our attention. We'll notify the casino rep. Keep you posted. 

HI janicebuu,

The casino rep sent your case to the relevant department and get back to us as soon as she gets more info. Keep you updated. 

Thanks for your guys help!! Your assistance is absolutely amazing! They have finally re enabled my account today! I'm pretty sure it was the rep here that got it pushed through... thanks again!

Thanks for letting us know. Yes, you are right the casino rep speeded up the process and they just informed us that your account was re-enabled, and the balance was there ready to withdraw.

Good luck! 

I went to withdraw a bit over 1k via bitcoin on Ignition Casino after running incredibly on a number of different slots.  Shortly after I received an email from investigations on May 11th that my account had been disabled and is under review.  I did some research and went ahead and sent verification the needed documents and received an additional email this morning May 13th that said thank you for sending the documents in.  I have had my account for a little over 4 years I believe and I am pretty sure I have had to verify my account previously.  I am unsure exactly what the account being disabled and review is for and was seeeing if anyone could assist?

Hi pikeypike,

Please private message me your account details and we'll bring this to the casino rep's attention. 

I did, thank you! 

We received your account details and notified the casino rep about the issue you are facing. 

Good deal.  Any idea on a potential timeframe on when additional info will be provided? 

I guess we will have the info by tomorrow due to a time zone difference. We'll let you know as soon as we get the answer. 

Sounds good, thanks! 

Hi pikeypike,

We are still waiting for the casino rep to reply to your complaint. We sent another reminder. Keep you posted. 

I didnt make a complaint im unable to comprehend what i read anf was asking for help no complaint 

Could you please clarify what do you mean, I'm not sure I understand you?

Thanks Melissa!

Hi pikeypike,

Our Player Advocacy team are currently investigating this on your behalf. 

As soon as there is an update on your situation, they will attempt to reach you at the phone number registered to your account. 

Regards,

IgnitionCasino

Good deal!  I greatly appreciate the assistance. 

@MelissaN + @IgnitionCasino 

I received an email that my account had been re-activated and when I went into my account I noticed that my balance was at $0 and the $1017.96 withdrawal I originally placed had been declined.  I also went into my transactions and noticed that the remaining balance in my account had been zeroed out.  I received an additional email stating the following : 

"After a review of your account, we have found evidence of Bonus Abuse. As per our Bonus Terms and Conditions, it states:
(6.4. Bonus programs are intended for recreational players only. Professional players or players considered, in our sole discretion, to be abusing the bonus system by any means may have bonuses revoked and be subject to further sanctions. Bonus abuse may be defined as (but not restricted to) clients cashing out for the purpose of re-depositing, depositing on top of an existing balance, or creating new accounts that they are using themselves. Sanctions may be in the form of increased rollover requirements or loss of bonus privileges altogether for the offending Account as well as any linked Accounts. We reserve the right to restrict eligibility for special offers and bonuses when necessary. This includes but is not limited to placing geographic restrictions on match bonuses due to bonus abuse. Please refer to the Help section for further information regarding additional details concerning the eligibility, conditions, terms and usage of bonuses offered. )
Please note, should there be any further breach, your account will no longer be eligible for promotions or rewards points. Furthermore, your account may be subject to termination and seizure of funds. We ask that you refrain from creating any new accounts as these will be disabled, and any funds in those accounts will be forfeited. We will continue to offer the same level of customer service and fast payouts that you have come to expect."

I do not feel as if I have done anything wrong whatsoever?  What can I do to recoup the mentioned funds? 

@MelissaN + @IgnitionCasino

Also, the ignition miles I earned remained but again the total balance of $1257.21 has been zeroed out. I live chatted with a customer service rep and they were not able to provide any details into what exactly I did to beach the TOS.  I have zero clue at all because I have referred people, met the bonus rollover requirement, and withdrawn multiple times in the past.  This is the biggest withdrawal I've ever done and of course it's declined and removed... 

Thanks for the update, pikeypike. The casino rep will probably explain what happened here? 

So Im sure im not the only one because I talked with 4 other players regarding this. Lets pretend were playing in one of the tournaments where high score takes the prize. Im sure you're familiar with the games and while there is a fast spin option, its not actually that fast. So I was playing the other day and I was clicking so fast I basically broke my mouse. Here is how the standings were at the end.

If i clicked so fast and basically broke my mouse your telling me that the dude in 1st clicked 6 times faster than myself? Honestly I don't even see how you could get that many spins in a 10 min tournament. Especially if you get a bonus round which lowers your click score. 

So i went to support and asked how do i get that many spins like the winner did. I was told this was classified information that they could not divulge. Classified? The same classified level as the nuclear codes our senile president holds? Classified like the location of CIA black sites? Classified like the schematics to our newest fighter jet?

I wasn't asking for the winners blood type and his home address, I just wanted to know which mouse superman was using when he destroyed me in the tournament. Any pointers or advice would be excellent.

Not to make my post any more ridiculous but if the tournement is 10 mins doesnt that mean its 600 seconds long? I figure 60 seconds are in a min, so 10 times 60 would be 600. So these "real players" that always get first place are pulling off the 1 second spin? Anyone ever play buffalo or the 7's game? Whens the last time you saw those reels do a spin in one second start to finish. God forbid you get a good spin and it tallys it up for you. That one spin would make you fall behind the rest of the tournament.

Hi ChiricoSales,

Thanks for sharing your experience about the tourney with us. There are tourneys that last 10 or 30 min and there are always many participants. Which casino did you play at? 

I also emailed service/customer service. Just waiting to hear something back on how I need to go about disputing. 

Thanks for letting us know. Please keep us posted. 

I see the same thing at all the casinos in this group. This time around i think i was at slots.lv tho.

Still waiting on a reply.  I sent the email on 5/20 at around 4 PM EST so it's barely been 3 business days so I assume that's why I haven't heard anything back yet.  It took I believe roughly a week to hear back about my account re-activation.  I will be sure to update accordingly. 

Thanks for the update. Please keep us posted. 

Whats the average response time for a casino rep to reply?

I didn't realize you wanted to complain. You commented about the duration of the tourneys. 

Update : still waiting on an email back, nothing as of 3 PM EST 6/2/21 , original email was sent 5/20 around 4 PM 

We'll send a reminder to the casino rep and ask for more info. 

Hi pikeypike,

The casino tried to contact you several times, but their calls went unanswered. They will try again, could you please answer their calls so they can resolve this case? 

Hey Melissa I have not received any calls yesterday or today.  Is there a way for me to verify the phone # they are contacting?  The # I have listed for my ignition account is the correct one.  Please let me know

Maybe you could get in touch with their support and check if they have the correct number. 

I am chatting with them as we speak!  I'll let you know 

Online chatted with a service rep - he said he was writing an email to schedule a call and asked for my availability, which I gave, and I also confirmed the correct # for them to contact me at.  He said it would be 24-48 hours that I would receive a call but it may be sooner... I'm hoping as soon as possible!

Received the phone call - they gave me the run-around and were very broad with what exactly I "violated".  They stated that they could not provide me with any specific/exact details regarding what it was exactly that I did, due to security reasons, but that is was pertaining to the terms associated with bonuses.

Although my account had been re-activated, and the ignition miles I earned from the bonus were still available, they stated that they would not be granting me the funds that they zeroed-out ($1257.21) due to it being linked with the refer a friend bonus - even though I met the rollover requirements perfectly in-line with the terms of use. 

At this point I am going to email their Dispute Resolution Office in hopes that the funds that were zeroed out can be re-collected.  

Thanks for the update. Please keep us posted. 

Hello, due to the new regulations coming to NYS I decided to update my address to the 2nd residency that I have. I provided utility bill from another address that I have in a different state. My account got disabled after this. Support is not returning my email. This is no way to do business. I want my money back.