Bovada.Lv, Slots.lv, Bodog.eu, Café Casino, Ignition Casino, Joe Fortune, Bodog.com Support and Complaints Thread

Hello Sun Kim,

Thanks for sharing your experience and account details with us. We will notify Casino Rep in order to help you with this matter.

Keep an eye on this thread.

Thank you.

Hello Sun Kim,

We are still waiting for a response from Casino Rep. We will send them a remind email in hopes that they will get back to us in shortest possible time.

Keep an eye on this thread.

Thank you.

Hello Sun Kim,

We are still waiting for any update regarding this matter. Once we hear back we will let you know.

Keep you posted.

Thank you.

I have been playing at Bovada forever and now the site has turned against me. I am banned from the forums and I get nothing back on any of my deposits. I am not sure why I keep playing on that ungrateful site.

Thanks appreciate 

HI,

I was hoping someone can help me since no one at ignition casino is offering any support.  They have been purposely ignoring me, won't connect with me in chat, and I can't get any help with this issue.  So basically triggered a super bonus on Dragon Blast and got dragon orbs on all 5 reels at $0.50 per spin.  As soon as that happened I saw a different screen cover the actual game when it was expanding into 3 mega reels, but I can still hear the bonus spins going on in the back.  After 3 games out of the 10 free that I was supposed to get played through, the whole game just stopped but I still couldn't see what was going on because the reels were all blocked.  And now when I go back into that game it is just stopped.  I know these games are made to continue its game play after a reset like the actual machines do in real casinos.  It keeps a log of its game play so a reset would let the game play pick up where it left off.  The problem is no one there is willing to have any kind of dialog with me.  If this was deliberate then I can see why they are ignoring me cus otherwise why the silent treatment.  I can't even get a single rep to listen to my issue.  If this wasn't deliberate, then all it would take is a quick reset so I can continue my game play.  I have attached screenshots of  what the current game looks like as well as my game play history to show what the bonus spins were paying before it was stopped.  You can tell from the timestamp they were automatic spins because of the 7 second intervals exactly between the 3 spins.  So when I use a different device to play the game it shows an error message for the game.  Please ANY help would be greatly appreciated.  It's already hard enough to win at most of these casinos so to trigger the super bonus is extremely rare. I just want to be able to play out my bonus spins and get what was supposed to be won.  

Hello Lmao0415,

Thanks for sharing your experience with all the LCB members. Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this kind of issue?

Thanks in advance.

Hello  Lmao0415,

We are still waiting for your credentials. Please send us via private message.

Thank you.

Hello Lmao0415,

Thanks for sharing your account details with us. We will notify Casino Rep about this matter and once we get a response we will let you know.

Keep an eye on this thread.

Thank you.

I don't understand why I am no longer eligible for the crypto exclusive rewards at Bovada. I am an old player and feel that I deserve a explanation!

Hello snb6448,

As we know you have already been informed by Casino few months ago that you will be able to see all the promotions that you are eligible for in your dashboard. 

Thank you.

Hello Lmao0415,

Casino Rep got back to us and said that they reached out to you internally and sent you a gift as apologize. 

Could you please confirm that you received their message?

Thank you.

We'll mark this complaint as Resolved.

Hello -- I sent a large amount of bitcoin to Bovada +6 months ago, from Coinbase, by mistake. I immediately tried to withdraw the funds and they said they would have to investigate the situation. I went back and forth with them for months sending info that they had requested: IDs, utility bills, videos with newspapers in view, etc... Then, they finally said that they would like to call me to discuss my account status; I have been waiting for a call from them for months.

Please, to anyone who can help, I need help getting my funds back -- I don't know what else to do.

Hello hodltheory,

Welcome to LCB.

Thanks for reaching out to us.

Could you please send us your Casino username via private message so we can get in touch with the casino and inquire about this matter?

Thank you.

I really feel that lcb should list Bovada as a blacklisted casino. They no longer offer any live chat. There is no cashback and rewards are limited to players under $20. Don't bother asking for any free chip. It has become one of the worst casinos on the web. 

Hello snb6448,

Thanks for sharing your experience with all the LCB members. We have to inform you that many parameters affect whether we will put the Casino on the warning list or not, we take everything into account and after a deep analysis we make the final decision.

We will reach out to Casino Rep to inquire about this issue with the live chat and the promos, and once we hear back we will let you know.

Keep you posted.

Thank you.

Hello hodltheory,

Thanks for sharing your account details with us. We will notify Casino Rep in order to help you. Once we hear back we will let you know.

Keep an eye on this thread.

Thank you.

Hello hodltheory,

Many thanks for letting us know that your case has been resolved.

Wish you luck in further entertainment.

We will mark this case as Resolved.

Can someone help me understand the "Locked Bonus Funds" feature for Ignition. I have attempted to chat several times, and find the answers through FAQ, etc. And chat has not responded. Meanwhile all my rewards and bonuses appear to be expiring. My bonus was the $3000 Welcome Bonus, but unsure of the steps and features timeline. Please help.

Thank you.

2Late4Me

Are there any ignition casino chips available in the shop ever? I see slots LV, but no ignition casino anywhere... If not that's something that would be awesome if it were added I'm on ignition casino a bunch.

Hello AustinSheppard569,

Thank you for sharing your feedback with us.  Unfortunately, we don't have them in the shop.

 This is something to consider 

Hello 2Late4Me,

We're going to double-check with the casino. We'll keep you posted.

It a scam to me. I never got access to mine it was always locked and didn't make no sense to me. Not fair

Hi 2Late4Me, 

The casino representative asked for your email, used when registering at the casino, so they can assist further. Please PM me this information.

@therealpeteg, 

If you would like us to ask for updates on your case, please PM me your email address used for casino registration and specify the casino you are referring to. 

Thank you.

We appreciate you sharing your account information therealpeteg. We have passed it along to the representatives, who will provide further guidance. 

Keep you updated. 

Thank you for your response as well. Have a blessed week

Hi therealpeteg, 

Currently, we have no new information, but we have sent a follow-up email and will inform you promptly once we receive a response.

Hello therealpeteg, 

The representatives have just informed us that the feature is locked because no deposit has been made at the casino.

Hi 2Late4Me,

In case you need our assistance, please PM me your casino account username. 

Hi 2Late4Me,

We will be closing this complaint due to the inactivity of the submitter.

Slots lv has disabled my account and investagtions has emailed me but won't tell me what's going on I don't get how they can allow me to deposit but disabled my account after I win I have contacted them and tried to call but no response yet

Hello Jesse Ruiz,

Could you please provide us with your Casino Username via private message so we can reach out to Casino Rep in order to investigate this matter?

Thank you in advance.

Sent to you via pm

Hello Jesse Ruiz,

Thank you for sharing your credentials with us. We will ping Casino Rep in order to help you with this issue. 

Keep an eye on this thread for any updates.

Thank you.

Hello berk you may close my case my profile has been permanently closed due to me gambling 10k after I won 20 k they said I have a gambling problem hehe but ain't that the point of taking a gamble I still walk away with 10900 I knew my stop loss limit that day but it is what it is as long as I get my winnings I'm happy thank you for helping me in the way you could you may close this complaint 

Hi Jesse Ruiz,

Many thanks for informing us about your case.

We will close this case and mark it as Resolved.

Wish you luck in further entertainment. 

I’d like to post a complaint about ignition casino. They disabled my account a couple weeks ago without an explanation and requested photos of my ID and address verification, which I sent in a week ago now Since then the only communication from them is to wait for an update. The email address I used to signup is t**********@gmail.com. I’m not sure if that’s my username or not. I don’t remember what I put for that and I can’t check now since I can’t login into my account. Do you know if they accept emails as usernames or maybe I chose something else? Thanks!

Hello thegoldengirl0414,

Thank you for bringing attention to us. We will ping Casino Rep in order to clarify this matter.

Keep an eye on this thread for any update.

Thank you for that! Do you know if the rep discovered if my username was correct or not? If not I could reach out to ignition to try and figure out what it is 

Hello thegoldengirl0414,

Casino Rep got back to us and said that he will forward it to the relevant department, so once we hear back we will let you know. We still don't have any information regarding your case.

Keep an eye on this thread.

Thank you.

Hi! I'm reaching out because my ignition account is currently disabled and I saw another user get their funds back after posting here

They didn't give me a reason for disabling the account but asked for ID and address verification which I sent them two weeks ago 

Hello thegoldengirl0414,

We have already reached out to Casino Rep regarding your request. Once we hear back we will let you know. We will send them a reminder email in hopes that response will come as soon as possible.

Thank you.

Thanks Berks

Hello thegoldengirl0414,

We are still waiting for a response from their side. We will remind them to follow up this matter, and once we hear back we will get back to you with the clarification.

Keep an eye on this thread for any updates.

Thank you.

Hello thegoldengirl0414,

We are still without any new update regarding this case. Casino Rep said that your complaint has been forwarded to the relevant department, so now waiting for some news from them. Once we hear back we will get back to you.

Thank you for your patience.

Hello thegoldengirl0414,

We've been told from their side that maybe it could be some delay with the clarification about this matter due to iGB conference in Amsterdam. Once they come back they will update us.

Thank you for understanding.

Hey there :) 

So roughly 5 days ago I deposited money into ignition casino and got the deposit bonus(with ridiculous playthrough requirements). I ended up winning big on a slot machine and completed the playthrough requirements then attempted to make a withdrawal. I can't remember the exact figures but I won around $8000 and attempted to withdraw around $2000. So while may withdrawal was pending confirmation my account logged itself out and when trying to log back in got a message saying "your account has been disabled please contact customer service". I checked my emails and saw I'd been emailed saying my account is under investigation and I will be provided any updates with a timeframe of 24-48 hrs. I have reached out via email and via live chat multiple times and just been told there's no updates and that I'll be emailed once there is and that the 24-48 hrs is just an estimated time and it's dependant upon where I am in the line etc. Very frustrating as I'm not even being told what it's actually under investigation for as I have no idea what it could potentially be. My username is **********@outlook.com.au

Any help would be much appreciated :)

Hello Sammy1992,

Thank you for bringing this to our attention. We will reach out to Casino Rep in order to help you with this issue, but we need to inform that maybe could be some delay with the response because they are attending iGB conference at Amsterdam. Once we hear back we will let you know immediately.

Keep an eye on this thread for any updates. 

Thank you for understanding.

Great thankyou :)