Betwinner Casino Support and Complaints Thread

Hi everyone!

Here is a special dedicated topic for Betwinner Casino.

We have a huge variety of casino game providers like: Netent, microgaming, Betsoft games. 

Currencies: USD,EUR,RUB, RON,BTC and many other currinecies.

Average withdrawal time is less than a hour!

We will be very pleased too see your comments and feedback about our casino! 

Welcome to LCB Betwinner Casino Representative! Thank you for being available to assist our members! 

Welcome to LCB, Betwinner! Glad to have you here! 

I am very glad being part of this community :*

Welcome on board. Thanks for joining our forum. 

I have done three deposits now possibly even four and yet my welcome bonus has still not been added and the excuse that its because my profile is incomplete is complete BS as it has been fully filled in since my second deposit 

Hello Gambinobit,

We will ask the Casino Rep to look into your account again. Keep you posted. 

I'm 

Thanks I appreciate it I did send the rep a pm a few days ago but I'm being ignored I'm afraid 

Hello Gambinobit,

We have reviewed the issue in question, and noticed that after your first deposit (you couldn`t receive the bonus because your account wasn`t fullfilled with all the information). At your second deposit the bonus wasn`t added automatically to your account, as you already played and placed bets with the funds from your first deposit. As it is stated in the terms&conditions, in case you didn`t receive receive the bonus on your first deposit, do not play the funds until the bonus is added manually. Please check the terms. https://betwinner.com/en/bonus/rules/1st-casino/  

https://betwinner.com/en/information/rules/ 

You can receive a sports bonus on thursday promotion on your deposit on thursday.

Also, we have received your pm message, please note that we couldn`t answer you, because it was weekend and you send your message on Friday evening, after the working day ended.

We wish you a great day, and thank you for your understanding!

In all the years I have been playing online my experience with your casino has been the the weirdest to date, unclear terms, none responsive cyborg support support opposite to AI, when I first landed on your site through lcbs link I on the welcome page it states ' register instantly with email or mobile number make any deposit from 1€ and receive 100%, on your deposit sorry I did not get my microscope to examine where ever it is you  Claim it is that says otherwise, you run your buisness terribly and all I have gained from registering with you is frustration so plz do me a favour and close my account as I value my happiness and will not risk jeopardizing my mood in anyway by engaging such nonsense it is not worth it!!!! 

Betwinner is not allowing me to withdraw my money. They say my bank denied the transaction which is clearly not the case because i checked with them. They dont give me any details on the transaction that i could check. Customer support extremely unhelpful, sometimes even rude. I tried sepa withdrawal which also ofcourse doesnt work. I provided them passport photo and everything. They are clearly buying time so that i bet my money out of frustration and loose it. Terrible site, just terrible. Avoid for all costs

Hello Bb1177,

Please private message me your casino username so that we can ask the Casino Rep to look into your account. 

Hello, betwinner.com is owned or is the same company as 1xbet.com

There are other webs at he same situation.

As I had problems with 1xbet.com before and did not knot betwinner was the same company I registered, played and won 220 usd in betwinner last week

I played live games bonus free.

Security section from betwinner have not answered any email I sent.

I case they were a same casino with another name that does not want me to register o play they should prevent me to deposit 

my user email is [email protected]

 and my id at betwinner.com is 120137085

I guess, at our forum someone knows which other online casinos are rule by the same company,  melbet, 1xbet, 1xslots, betwinner, double bet, astekbet, betandyou. Many others

Am I to blame if I register in an online casino with different name ? 

nenelcb

Hi nenelcb,

We will contact the casino and ask them to look into your case. Keep you posted. 

hello Tania, thanks for your answer,  in my account at Betwinner I deposited 89 usd and my latest balance is 307, I am no blocked but I cannot open any game nor withdraw my funds

Hi nenelcb,

We've received an update from the Casino Rep that they are looking into your case. Please keep an eye on this thread for the updates. 

Any news about betwinner.com?

They do not reply any e-mail at their security section, noer let me send my docs or requested them,and live chat operators led me to security section.

Security section just ignores my messages

Hello nenelcb,

We've just sent them a reminder email. Let's wait for their response. 

They have answered to my email, they asked for my ewallett deposit to their casino.

I sent my e-wallet details, settings, and a screenshot of my deposit 89 usd.

Now, they asked for new id proof,  a photo of me holding my id close to my face AND my pc screen which shows the security department section message in the background.

I will do it, it is they way an online casino behaves with a customer that played 1 hour in a live dealer game?

They have not accused me of any issue yet.

They could have prevented me from depositing

Is betwinner.com a fair casino?

Hi nenelcb, 

Casinos usually ask for ID proof during verification process, so it is a standard procedure. Please keep us updated on the outcome of your request and if we can be of any further assistance. 

Betwinner security section has been requesting photos of my selfie holding my id and the email they sent in the background.

I have taken have a dozen pictures of it and sent to them 3 times.

They kept on telling me I had to  take new photos because they were blurry.. I can tell you that they can be seen clearly

I do not know why they do such a thing to me, 

nenelcb

Hi nenelcb, 

we'll ask the casino to provide an update on your case. Keep you updated. 

hi Tania, I sent more photos of my id and my selfie with the background of the email betwinner sent to me. 

They want to verify that I am the one I registered and played.  I have sent a dozen of different photos trying to fill in their requirements

Tjey keep on answering the same

""Please, provide us with the photo in better quality.
Please, don't squeeze, don't cut and don't edit photos.
Please, transfer the original file from you devise to PC\laptop using USB-cable and do not use third side software.""

I have sent my id and address proof, my selfie and my pc screen showing I received their emails

I know they have the power to request whatever they want backed on their T&C. 

Any help is welcome

Nenelcb

Hi nenelcb, 

We'll ask the Casino Rep to provide an update on your case. We'll let you know as soon as we get any info. 

Hi nenelcb - the casino rep asked if you can provide the documents to him directly so that he can further assist.

Please check your PM inbox. 

Hello Tania. I have just sent an email to betwinner casino rep with my personal info proof.

Thank you very much for your great help!!

Nenelcb

Hi, I contacted betwinner security  section many times and requested my photos a dozen times, they seem to be teasing me, I do not understand the reason that a security section of an online casine loses time with me and gets my and get my 302 usd.

I apprecciate Tania's kind help to contact Niklas who is a betwinner casino rep, but we are at the same scenario as in July, they do what they do and i do not know the reason.

I do not know if there are other players registered in betwinner

In case they do not like me, why do they accept my deposits?

I would thank any help

nenelcb

Hi nenelcb, we'll try to get additional info from the Casino Rep. 

Keep you posted. 

I cannot believe how betwinner has behave with my account for 302 usd.  They have required many  docs which I sent to them

I am glad them only own me 302 usd.

I actually would like to know the real reason they did so

Nenelcb

Hi nenelcb, 

They said they will provide us with an update and we're still waiting for their response. We'll let you know as soon as we get any info. 

Hi Betwinner.com,

I recently bet on your site, and I can't withdraw my money, I sent pictures of my ID card and my credit card but they haven't answered me for a few days... My account number is : 139230297

Could you unblock my withdrawals ?

Sincerely

Hi Inconnu , 

We'll ask the Casino Rep to look into your account. Keep an eye on this thread for the updates. 

Thank you

Hi Inconnu,

We've received an update that the withdrawal request has now been approved. Please keep us updated on the outcome. 

Hi Tania,
I have an account on your web site but I can't do withdraw by credit card or any other methods, I sent pictures of my ID and my credit card to [email protected] since more than one week and I still can't do withdraw, could you do something please ? My number account is : 139239791.

Thank you for your consideration.

Hello Tania,

Yes it is now ok !

Thank you so much

My account status is still blocked and not processing any payment

Thank you for letting us know, glad we could help! 

Hi PatataUnicorn, 

We'll ask the Casino Rep to look into your account. Keep you posted. 

Hi nenelcb, 

The latest update we got from the casino rep is that you still need to submit requested documents (photos).
We've asked them to reach out to you again and explain what exactly is needed for your withdrawal process to be completed. 

Hello. I have sent my photos to Niklas and security office a dozen times. Different photos

I have just done it again

I have just got the payment after 4 months

I guess, after this delay, betwinner decided to close my account, or not

Niklas, is my account status verified ?

Nenelcb

@nenelcb -  Thank you for letting us know, glad to hear that you received your winnings.  

Hello Tania,

Do you have news from Betwinner about the verification of my account ?

Hi PatataUnicorn, 

We haven't received any update so far. A reminder email has been sent to the Casino Representative. 

Keep an eye on this thread for the updates. 

This Casino is a fraud. The support dont know shit what goes on behind closed doors but they are involved with MAJOR money laundery.

And dont even bet on a winner. Even if they win you will lose! 
The chinese owners soon got it coming their way.

Hi J L, 

If you want us to try contacting the casino regarding your complaint, please private message me more details and your casino username as well. Thank you.

Hello Tania,
I was really out of order posting that and was wrong in all my accusations.
I am sorry.

@J L - Okay, thank you for clarifying that.