Betsson Group Support and Complaints Thread

This is the official Betsson Group Affiliates thread where you can post your queries and compliants.

Our brands include:

Betsafe, Betsson, Betsson.ES, Casino.DK, CasinoEuro, CasinoWinner, Jackpot247, Jalla Casino, LiveRoulette, LoyalCasino, NordicBet, NorgesAutomaten, StarCasino, SuomiArvat, SuperCasino,Guts Casino.

Note: If you would like to check their old direct support thread, please go to the following LINK.

Welcome on board BetssonGroupAffiliates. We're happy to have you here on our forum. 

Welcome to LCB forum Betsson Group Affiliates! Thank you for being available to assist our members! 

Hi Betsson Group Affiliates! Welcome to our forum, glad to have you here! 

welcome aboard

Hi Betsson Group Affiliates! Welcome to our forum! 

Hello Betsson Group Affiliates, welcome to our forum! 

hi Betsson Group Affiliates, welcome to LCB! 

Thank you all for your warm welcome!

My Withdrawal which startet with a 100% bonus and was succesfully completed was stopped with the

§ 12.1 Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address.

I never ever had an Account their, my internet is only for my household, noone can use it.

At my adress are around 10 flats, maybe this is the problem?

I want to get this solved, for me it sounds like a big scam.

Hi maverino,

We can check with the casino rep if their system showed multiple accounts. We'll see what the problem is. Could you please private message me your casino username? 

Just sent you the informations, thank you for the quick reply, hopefully we can solves this issue.

We received your account details. The casino rep will be notified. 

So right now they gave me the money back , lets see if they allow to withdraw it ...

Great. Please keep us posted. 

Hello helpers and betsson casino,

so I have same problem as someone who already posted here.

My Withdrawal which startet with a 100% bonus and was succesfully completed was stopped with the reason of

§ 12.1 Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address.

I did not break this rule in any possible way, this is really strange. We are talking here about arround 6.800€ 

Please help me.

Regards 

Please provide me with your casino username. We can get in touch with the casino rep and see what the issue is. 

Done, thanks for response 

Hi DefaultUser133,

We finally heard back from the casino rep regarding your case. She was gathering the info from different departments therefore it took so long. As they advised us, you have already been reached by the casino and the issue has been sorted. They couldn't share much info with us but they also advised you to get in touch with them if you face any further issues. 

Good Morning All,

Should you have queries please drop them over in an email to support{at}betssongroupaffiliates{dot}com. 

We thank you for your patience,

Regards,

Betsson Group Affiliates Support Team

BETSAFE, of Betsson Group: The worst casino ever

As part of the Betsson Group, I believed and trusted in this company named Betsafe

I created my account, deposited, played and done a few profits (160,05)

However, the site has not paid for my withdrawal so far

So, it is a scam site: it exists only to receive registrations and deposits, and does not pay the player who wins something

I would like to get my money back to my account (160,05) to continue playing

Until then, my thoughts are negative about this company

BETSAFE, of Betsson Group: The worst casino ever

Hello alexs81,

Can you please send us your Casino Username via private message so we can notify Casino Rep for your concerns?

The worst casino ever

As part of the Betsson Group, I believed and trusted in this company named Betsafe

I created my account, deposited, played and done a few profits (160,05)

However, the site has not paid for my withdrawal so far

So, it is a scam site: it exists only to receive registrations and deposits, and does not pay the player who wins something

I would like to get my money back to my account (160,05) to continue playing

Until then, my thoughts are negative about this company

Hello alexs81,

As I said in the previous post, we need your Casino Username to be able to help you reaching out to Casino Representative. Please send us your credentials via private message, once we receive it we will make the next  step.

Hello Alexs81,

It'd be helpful if you could provide us with your casino username so it is easier for the rep to find your account. 

Hi alexs81,

We will be CLOSING this complaint due to inactivity of submitter.

hi i would like to talk with a rep of betsson from argentina

hi rep of betsson. i have reg on betsson argentina.customer service is awfull.. yesterday try to withdraw and not even support know how to tell me why i cant... they dont know nothing about being support.ask for a supervisor.. the support told me he didnt know where was the supervisor today a got an email from the supervisor... he apolyge for the bad customer support and nothing else.awfull experience that i would let know to argentina potencial customers

Hello indiana,

We will notify Casino Rep about this case and once we get a response we will get back to you.

Keep you posted.

well got an email from them. they were rude.like they have they all the truth.anyway i would have to keep playing here until i won i recover my money ive lost.cause is the only casino in argentina ican play and deposit by my self... not with a 3 party agent like other casinos in argentina.Thanks lcb anchi all of you and happy new year.

Hello indiana,

Thanks for letting us know. Hope that you will be successful like Argentina on World Cup! Happy New Year and best of luck! 

Hi lcb team.betsson had open to play in argentina.support awfull... what happened today? i deposited there every day.. today i won 400k and have 53.k argentina pesos in my account.what they did? they have not precess my money and sent me a 3 email with verified account requiered. i have verfied my account 2 times and today because i won the want a 3 time verified account talk to support.spanish support" they had told me sorry etc etc. the fact is that they scam me.why in da heck i have to verified my account 3 times  in less than 2 weeks... my account was verified twice january i was gentle and verified twice.. today they want me to verified a 3 time coz i won.. what happened? they dont prcess my payment.(hold my money) im sick of this casino. i want all my money back.scam for every where u see it.if i have to hire a lawyer i will. ihave proof everything talk with chat etc

I have emails of how i have verified my acounts twice and today they sent me a 3 email to verified,chat support said i was right and sorry.. but they stole my money i have emails etc chat support conversation etc

I will sent al evidence to lcb team when they ask me

Hi berks tahnk you. but its not a joke.. they scam me

sorry bersk are u joking me? i cant believe that. now i read ur coment.not funnt men

whats is this? i have been a memeber for to many years here. this is a nice page and educated whats is this?

betsson rep please i need to talk with u

and we won rugby world cup and dakar too.. but what is in common with my issue? grow up

Hi indiana,

Accept my apologies if you felt offended, it was not my intention but a way of encouragement, because I hoped that your problem would be solved and that you would manage to verify yourself, comparable to the success of Argentina, which is really great. Don't blame me, I didn't mean to insult, but to encourage, because we are always on the side of the players and we want to help all the forces. Sorry again.

ANCHI COULD YOU TAKE CARE OF MY ISSUE THANK U.U HAD BEEN ALWAYS KIND TO ME AND WITH THE USERS OF THIS SERIUS PAGE.

ANCHI LCB DONT LET SENT U MORE PM,I HAVE TO SENT U MY USERNAME FOR BETSSON.THANK YOU

Hourly limit reached, please try later...

i read ur message sorry for the capital letters. i cant sent u Mp

Hello indiana,

Please do not use capital letters. 

I will take over your complaint.  Send me your casino username.

anchi sorry for the capital letters,second i have reach the limited to sent PM,thank u very much for being so kind. i dont jnow how to sent u my username..coz  i have reach by LCB the PM  for today i guess

Hello indiana,

You can leave your casino username in the post.

K

i would give my mail kil****@gmail.com.

the mail is the user name. i have so many troubles with this casino i thought "yes great betsson" argentina i have emails  chats verything they operated so bad.amd today scam me.none casino online ask u in verified ur account 3 times in 2 weeks. i had been verified twice today i won and they want to verified again? its a joke.? and a lot of problems with withdraws.a week ago a support agent told me to talk to their cashier of my withdraw i have all evidence.of all.emails.. chat conversation etc.. today they block my money ask me for a 3 time in less of 2 week to verified my account wich was verified.. twice. they dont precess my withdraw. worst casino i ever seen and did i mention when argentina was  ok in economy i have and still have a betsson international account since more than 10 years verfied.. i feel very frustated.

Hello indiana,

We will ping casino representative, so when we get some update we will let you know. 

Thank u anchi.thank u so much