Betsson Group Support and Complaints Thread

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Last post made 7 months ago by Complaints Moderator
BetssonGroupAffiliates

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  • yahor
    • Replied by
    • yahor
    • at Mar 27, 24, 12:21:49 PM
    • Ireland Newbie 6
    • last active 4 months ago
    I started playing at the Betsson casino not long ago, transitioning from other platforms, and until the moment of withdrawing funds, I often encountered minor glitches in the site's operation, but I tried to overlook them. However, when it came to withdrawing my winnings, ignoring the elephant in the room became completely impossible!

    Having experience playing at other casinos, I know how important it is to responsibly approach the verification of your data – I did this in the case of playing at Betsson, successfully and fully verifying my personal information. However, as soon as it was time to claim my winnings, an unpleasant surprise awaited me from the casino administration: it turns out that successful verification at Betsson does not guarantee you receiving your own winnings! On the contrary, the dubious characters from the casino administration stated that in order to withdraw the money, I first need to undergo verification at CasinoEuro!

    There is no doubt that this whole story was invented solely to keep the money on the casino balance for as long as possible or to prevent it from leaving altogether. After all, who knows what the next "mandatory step" for verifying my verification (!!!) these charlatans will take? I'm sure I'm not the only one who has encountered such a problem, so I urge you to share your gaming experience at this casino.

    As for me, I'm not going to give up and throw in the towel, and ultimately the Betsson administration will either have to return my money or admit to fraud and deception of their players.
    Betsson Casino

    4.2/ 5

    CasinoEuro

    3.5/ 5

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Mar 28, 24, 04:50:20 AM
    • Serbia Super Hero 1655
    • last active 28 days ago

    Hello yahor,

    First of all, welcome to LCB! Glad to have you here. smiley

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

    Thanks.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Apr 01, 24, 08:36:56 AM
    • Serbia Super Hero 1655
    • last active 28 days ago

    Hello yahor,

    Can you please send us your casino username/id via private message?

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Apr 04, 24, 07:40:22 AM
    • Serbia Super Hero 1655
    • last active 28 days ago

    Hello yahor,

    We will close this complaint due to the inactivity of the submitter.

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