BetChain Support and Complaints Thread

Hello, this is Brian, the Casino Host here at BetChain. I look forward to hearing from you and assisting with any queries you might have. Happy St. Patrick's Day!

Hello Brian!

Welcome to our forum. 

We are happy to have you here to assist our members.
We hope you are going to have great time here with us.

Good luck! 

Welcome , glad to have you on board.

Welcome Brian.

Welcome Brian! So far I have played at your casino once, but I had a good time there. Nice to have another representative here.

Thanks so much for this warm welcome everyone!
I am very happy to hear you enjoy playing at BetChain.
Please don't hesitate to let me know if there is anything I can do.

hi Brian..good to meet ya and welcome to the forum..
i got a email for your st patrick's day promotion which i was really excited about.. but it says that we must post a comment on bitcointalk forum regarding that promotion and then we can be eligible for that promotion. well, i searched and searched for that topic on that forum but came up empty handed. i saw a bunch of nice, good, and weird topics about betchain but none about this specific promotion. i even emailed betchain support asking for the direct link to that forum so i can participate but no reply and its been 2-3 days already. maybe i misunderstood the requirements to be eligible, but is there a direct link or something which i can just click on so i can start counting all my deposits and bets towards that promotion please? i've yet to make any deposits because i wanted to participate plus im a bit annoyed that support hasnt bother to reply back yet.

not sure if this counts as breaking the lcb rules of mentioning/advertising a different affiliate.... but honestly i am not trying to do that here. im so sorry if i have. after i get help from brian, im more than happy to delete this comment if it offends anyone.

and for the record... i truely love being a lcb member and love how organized this forum is..

Hi Gina,
Thanks so much for posting.
I am very sorry you haven't received the  reply via our support email. I double checked and it looks like we sent you an email on Sunday, March 13th with the link.
I will forward you that email right now.
Good luck and thank you for playing at BetChain.
Best,
Brian

April 4 6:25 PST


Has anyone else had problems connecting to Betchain casino in the past hour or more?

Hi Rich,
Thanks so much for asking. Our programmers have assured me our site is back up to running well. I really apologize for the inconvenience.
Best,
Brian

Hi,
I apologize for the inconvenience. Our programmers have assured me we are back up and running well.
Best,
Brian

Hello Brian. 

Made a deposit yesterday and live chat told me last time I talked to them if I made a deposit ID get 50% bonus and no one was online so I sensn email and was only credited for 25%.  Can you assist me

Nicole

Hi Nicole,
Thanks for getting in touch. Our VIPs get a 50% bonus on their 1st deposit today until midnight tonight (Sunday, April 17th).
I see you were credited with a 25% bonus yesterday. I don't see anything noted on your account about a 50% bonus and we typically do 20-25% for our VIPs, except for Sundays, which is 50%..
Good luck and thank you for playing at BetChain.
Best,
Brian

But live chat never said anything about having to deposit on a Sunday to get the 50%.  They just said on my next deposit ... 

Hi Nicole,
We checked our chat archives and  went through the answered messages on our Live Chat support page, as well as past emails. Although we found no evidence of anyone offering a 50% Bonus except for our VIPs on Sundays (and you didn't deposit on recent Sundays), we are feeling generous and I have credited an additional 25% (0.0125 BTC) as a one time bonus.
Good luck and thank you for playing at BetChain.
Best,
Brian

I thank you very much. 

Over this passing weekend I deposited plenty of times to BetChain. Thanks to the amazing staff, (Brian!!) I am glad to say that after depositing approx $25(?not exact) worth of bitcoins, at 5:11 this morning I requested a cashout for 0.085 and at exactly 5:22am (only 11 minutes later  <3) I had the btc already confirmed in my wallet. It is now 12:48 locally, I made another cashout request for 0.1btc at 1235 and I expect them in my wallet shortly -- legitimate cashout times are awesome!


Don't hesitate to contact support at this casino. They might not always be available 24/7 BUT they are all so sweet and try to cater to your needs as much as possible -especially Brian as I have mentioned beforehand .

I use bitcoin android wallet..  I sent two deposited. Played a bit and went to withdrawal cause I always take my coins home with me. Lol...my request coins deposit address was different. I confirmed with via email.  Their withdrawal says it's instant you, however it told me a staff member needs to authorizemy withdrawal . Been several hrs and nothing. Sent support an email. No reply yet.  Not sure howlong it takes, but any idea why I have to wait since it says instant withdrawal??  Definitely going to keep using them and wish they had a Sportsbook but I just like to take my btc with me and redeposit when tdy again..  any on-site on why it says instant but it's making me wait till staff reviews?  Ty. Btw it's only .12 btc not much

Hello Skleveno,

It is stated on our review page that the cashout time is 24 hours. Could you send me your casino username so that I can contact the casino rep to look into it and tell us if there are some issues regarding your withdrawal.

We'll keep you posted.

Best regards.

Hi Skleveno,
Please would you contact [email protected] with your account information?
Thank you very much,
Brian

I want to deposit at Betchain but I am hesitant because there never seems to be anyone available in live chat.

More importantly, the Terms and Conditions under Introduction A.  Paragraph 5 specifically state: We apologize but players from Israel, Spain, the UK and the USA are prohibited from playing real money wagering games, including BTC, at BetChain.

It seems that Betchain has numerous players from the USA.  Clearly stated Terms and Conditions are crucial to anyone who plays online. I would feel much more comfortable making that first deposit if this was updated on your site.

Also, I had a question about playing in Euros as an American. I emailed support twice and never got a clear answer if this was possible or not.

Hi pmutts,

We've notified the casino rep Brian. Hope he'll get back to us shortly with the answers to your questions.

Best regards.

I've had good results with Betchain using bitcoins from the US both depositing and withdrawing.

Hi,
Thank you for posting.
Unfortunately, players from the USA are restricted from depositing in USD.
Please email [email protected] with any questions.
Best,
Brian

Hello, I attempted to login earlier and I was redirected to a page that said U.S. players not accepted?? Is this correct and when did this change take place?

Yes, I too was re-directed to this page. 

We've asked the casino to confirm whether or not the US players are allowed to play there. Hope he'll get back to us soon. As from earlier posts they said that the players from the USA are restricted from depositing in USD. 

Yeah I was at least able to deposit here earlier this summer and withdrawal.  Apparently in the last little while they've decided to no longer take US players. I'm getting the same screen.

Honestly with the lack of instant withdrawal options and no support on the weekends or holidays.  This is one casino I'll gladly write off. The only good thing was the free spins on friday (small amount but something is better than nothing) and the huge pormotional offers they had.

Hi everyone,

I apologize for the inconvenience this weekend.

Our programmers gained access for  our USA players on Sunday.

Please don't hesitate to let me know if you are still receiving this message at [email protected].

Again, I am very sorry for this and it has been resolved.

Best,

Brian

Brian,

Do you even exist anymore?

I have seen rapid changes in customer support at Betchain over the last 2 months.

Did Betchain get new ownership?

Did the CEO dissapear from operations?

I have been a loyal depositor and player at Betchain for working on two years and have never witnessed the night and day changes that seemed to have occured at Betchain casino.

I am extremely dissapointed and sad that I feel I can no longer trust that you value and respect your players.

I am not trying to bash this casino or dissuade any future players from depositing/playing at Betchain casino, I simply want to know what happened to my favorite BTC casino?

Hi,

I am so sorry you have not been experiencing the same high standard of service we have always strived to provide to our BetChain players.

Our platform provider, SOFTSWISS, has taken over our livechat customer support. I will look into their response times.

Please don't hesitate to contact me directly at either [email protected] or [email protected].

Again, I really apologize and I will get to the bottom of this and we'll become your favorite casino again!

Best,

Brian

Live chat does not exist and also support, i sent an email and I have received no reply 4 days ago

Hi Maiwen63,

We have 24/7 live chat and support. 

Please would you send me an email to [email protected] with your account information as well as your question? I will look into it immediately and research why you haven't received a message. I apologize for this.

Best,

Brian

Hi,

Thank you Brian, i sent my question with my username to [email protected].

Hi Maiwen,

I have cancelled your Free Spins Friday Bonus and re-issued it.

I apologize for the issue with it not activating for you.

Good luck and thank you for playing at BetChain.

Best,

Brian

I received your message by email, thank you very much for your help

I attempted to withdraw 2 BTC after wagering about 7 BTC and they procrastinated me on  my withdraw for 3 days and I end up just playing it and losing it all.  Their excuse was that I couldn't make bets over 0.05 mbtc on a bonus so they had to get an approval by the manager. But if that was the case then why was I allowed to make the bet in the first place??? And after losing it at all they mes. me saying they can process my withdraw now LMAO. So messed up :(. 

Hi Paultep,

In their t&c is clearly stated:

" Until the play through requirements have been met, the maximum bet that can be placed is €$5 or 0.05 BTC." 

So you've broken the rule and they have the right to deny your withdrawal request. 

You always have to read casinos terms and conditions in order not to face the similar situation again. 

I like Betchain because the deposits are bare minimum to play slots with but the customer service fluctuates so much sometimes I don't know why I even bother playing here. They claim they have this great VIP program but they give less than Bitstarz gives weekly, are always late or unresponsive when you are owed something, and you have to basically track them down and explain to them why they failed to issue you a bonus on a given date. It is a major bummer. I have deposited $1000s here and I have not had them say thank you for raising a level and currently I am waiting because 2 friends signed up to play at my house on their phones and didn't receive a welcome bonus or anything and now I have not received my monthly bonus... It's crazy!! Why wouldn't a casino inform you prior or when someone is signing up so that I could have a fair chance at least of knowing something is going on with my account!! No I am TIER 2, it's the 7th of February and I have n o mothly bonus to speak of in my account. I think I would recommend players play elsewhere where they have people who want to please and help their customers. So frustrated!!!

Ya, they are shady as ****!!! They have done that to me more than a couple times! No one actually claims to be in charge but then can ultimately do the things that only a person in charge can do... IDK I want to blast every webpage about this bad practice right now and this is over virtually nothing because their VIP program is one of the stingiest I've been a part of.... but they just flat out lie and then disconnect chat and then blame it on someone else!!!! UGH

Hi Anna, I am sorry you are unhappy with all of the bonuses you have received. Your bonus ratio is almost 50%. I noticed most of your duplicate accounts have received no deposit bonuses. One is from Latestcasinobonuses and there are other affiliate no deposit bonuses listed on the accounts. You received Free Spins as your gift for matriculating to the next VIP level. I explained to you that due to the all of your duplicate accounts, you weren't eligible for a gift. You told me you were hearing that from other casinos also. I apologize you were disconnected from our 24/7 live chat. I will research that. Again, I am sorry to hear you are unhappy playing with us. Best, Brian

anna.early please refrain from using foul language.

I am sure BetChain Rep will be more than happy to assist you. Also please mind that you just admitted mulitple accounts being opened from the same household which is indeed breach of casino's T&Cs.

So I am not quite sure what you are trying to say or achieve here ( aside from deliberately blasting them in public ).

Date Status Action Payment system Amount
January 30, 2017 11:00 Accepted Deposit Cubits 0.00384675 BTC
January 30, 2017 11:00 Accepted Deposit Cubits 0.00195476 BTC
January 23, 2017 01:42 Accepted Deposit Cubits 0.00209815 BTC
January 21, 2017 20:51 Accepted Deposit Cubits 0.00131785 BTC
January 21, 2017 18:54 Accepted Deposit Cubits 0.01171481 BTC
January 19, 2017 14:28 Accepted Deposit Cubits 0.09000000 BTC
January 09, 2017 21:24 Accepted Deposit Cubits 0.00985310 BTC
January 05, 2017 09:45 Accepted Gift 0.00400000 BTC
December 25, 2016 11:36 Accepted Deposit Cubits 0.00750137 BTC
December 25, 2016 09:18 Accepted Deposit Cubits 0.00578911 BTC
December 13, 2016 20:36 Accepted Deposit Cubits 0.01958209 BTC
December 13, 2016 10:41 Accepted Deposit Cubits 0.04341076 BTC
December 13, 2016 09:31 Accepted Deposit Cubits 0.00932100 BTC
December 07, 2016 02:36 Accepted Deposit Cubits 0.00617350 BTC
December 06, 2016 19:16 Accepted Deposit Cubits 0.00591062 BTC
December 05, 2016 02:13 Accepted Gift 0.00400000 BTC
December 03, 2016 13:33 Accepted Deposit Cubits 0.00609273 BTC
December 02, 2016 18:31 Accepted Deposit Cubits 0.00584154 BTC
December 02, 2016 04:24 Accepted Deposit Cubits 0.00583258 BTC
November 30, 2016 05:11 Accepted Deposit Cubits 0.00635981 BTC
November 27, 2016 02:04 Accepted Deposit Cubits 0.00628112 BTC
November 26, 2016 18:37 Accepted Deposit Cubits 0.00636409 BTC
November 26, 2016 02:40 Accepted Deposit Cubits 0.00606283 BTC
November 23, 2016 04:27 Accepted Deposit Cubits 0.02975140 BTC
November 23, 2016 01:01 Accepted Cashout Cubits 0.08000000 BTC
November 22, 2016 18:43 Accepted Deposit Cubits 0.00535234 BTC
November 22, 2016 17:07 Accepted Deposit Cubits 0.00005620 BTC
November 22, 2016 06:50 Accepted Deposit Cubits 0.00540130 BTC
November 21, 2016 19:17 Accepted Deposit Cubits 0.00639580 BTC
November 21, 2016 00:47 Accepted Deposit Cubits 0.01000000 BTC
November 19, 2016 21:10 Accepted Deposit Cubits 0.00609113 BTC
November 18, 2016 05:19 Accepted Deposit Cubits 0.00544949 BTC
November 10, 2016 02:54 Accepted Deposit Cubits 0.00644738 BTC
November 07, 2016 00:48 Accepted Deposit Cubits 0.02000000 BTC
November 01, 2016 14:02 Accepted Deposit Cubits 0.01600000 BTC
November 01, 2016 08:48 Accepted Gift 0.00600000 BTC
October 31, 2016 05:59 Accepted Deposit Cubits 0.00519226 BTC
October 27, 2016 21:46 Accepted Deposit Cubits 0.00011325 BTC
October 23, 2016 00:59 Accepted Deposit Cubits 0.01458698 BTC
October 20, 2016 04:07 Accepted Deposit Cubits 0.02000000 BTC
October 18, 2016 12:09 Accepted Deposit Cubits 0.01132896 BTC
October 17, 2016 21:51 Discarded Cashout Cubits 0.07000000 BTC
October 17, 2016 19:56 Accepted Deposit Cubits 0.02825046 BTC
October 15, 2016 15:19 Accepted Deposit Cubits 0.02807570 BTC
October 13, 2016 08:25 Accepted Deposit Cubits 0.02807570 BTC
October 10, 2016 04:30 Accepted Gift 0.00300000 BTC
October 08, 2016 07:33 Accepted Deposit Cubits 0.02340187 BTC
October 06, 2016 20:49 Accepted Deposit Cubits 0.03674599 BTC
October 04, 2016 02:27 Accepted Deposit Cubits 0.08234500 BTC
September 26, 2016 23:42 Accepted Deposit Cubits 0.02925140 BTC
September 23, 2016 21:43 Accepted Deposit Cubits 0.01496458 BTC
September 19, 2016 02:36 Accepted Deposit Cubits 0.00270000 BTC
September 17, 2016 10:31 Accepted Deposit Cubits 0.03317082 BTC
September 17, 2016 06:00 Accepted Deposit Cubits 0.04109986 BTC
September 16, 2016 17:55 Accepted Deposit Cubits 0.02698753 BTC
September 16, 2016 15:48 Accepted Deposit Cubits 0.00695509 BTC
September 13, 2016 23:30 Accepted Deposit Cubits 0.04975140 BTC
September 13, 2016 13:36 Accepted Deposit Cubits 0.05000000 BTC
September 12, 2016 20:46 Accepted Deposit Cubits 0.03291290 BTC
September 05, 2016 07:57 Accepted Gift 0.01500000 BTC
September 04, 2016 17:53 Accepted Deposit Cubits 0.00574215 BTC
September 03, 2016 23:58 Accepted Deposit Cubits 0.00586064 BTC
September 01, 2016 01:31 Accepted Deposit Cubits 0.00617947 BTC
September 01, 2016 00:11 Accepted Deposit Cubits 0.00618009 BTC
August 31, 2016 13:57 Accepted Deposit Cubits 0.00698941 BTC
August 30, 2016 10:30 Accepted Deposit Cubits 0.00614842 BTC
August 25, 2016 04:37 Accepted Deposit Cubits 0.03001540 BTC
August 24, 2016 18:39 Accepted Deposit Cubits 0.02235384 BTC
August 24, 2016 09:10 Accepted Deposit Cubits 0.02593475 BTC
August 24, 2016 04:21 Accepted Deposit Cubits 0.06438625 BTC
August 17, 2016 22:05 Accepted Deposit Cubits 0.21987570 BTC
August 17, 2016 06:13 Accepted Cashout Cubits 0.22000000 BTC
August 16, 2016 01:45 Accepted Deposit Cubits 0.02802121 BTC
August 14, 2016 17:34 Accepted Deposit Cubits 0.02552527 BTC
August 12, 2016 22:03 Accepted Deposit Cubits 0.01286494 BTC
August 12, 2016 00:32 Accepted Deposit Cubits 0.01977190 BTC
August 08, 2016 19:50 Accepted Deposit Cubits 0.01921548 BTC
August 07, 2016 03:14 Accepted Deposit Cubits 0.01235011 BTC
August 05, 2016 21:41 Accepted Deposit Cubits 0.00201060 BTC
August 02, 2016 07:05 Accepted Gift 0.00500000 BTC
July 28, 2016 19:07 Accepted Deposit Cubits 0.01114437 BTC
July 23, 2016 22:14 Accepted Deposit Cubits 0.01023862 BTC
July 18, 2016 01:34 Accepted Deposit Cubits 0.01000000 BTC
July 16, 2016 08:18 Accepted Deposit Cubits 0.00424171 BTC
July 13, 2016 20:26 Accepted Deposit Cubits 0.00706593 BTC
July 10, 2016 08:29 Accepted Deposit Cubits 0.00452737 BTC
July 05, 2016 04:27 Accepted Gift 0.01000000 BTC
July 04, 2016 08:00 Accepted Deposit Cubits 0.01114258 BTC
July 02, 2016 21:49 Accepted Deposit Cubits 0.00920000 BTC
June 26, 2016 02:35 Accepted Deposit Cubits 0.02992801 BTC
June 11, 2016 11:32 Accepted Deposit Cubits 0.01379644 BTC
June 02, 2016 09:47 Accepted Gift 0.00500000 BTC
May 19, 2016 15:06 Accepted Deposit Cubits 0.01990000 BTC
May 16, 2016 12:37 Accepted Deposit Cubits 0.02187840 BTC
May 16, 2016 12:37 Accepted Deposit Cubits 0.02187840 BTC
May 15, 2016 14:56 Accepted Deposit Cubits 0.01659894 BTC
May 15, 2016 13:34 Accepted Deposit Cubits 0.02190530 BTC
May 13, 2016 21:27 Accepted Deposit Cubits 0.03283350 BTC
May 06, 2016 16:09 Accepted Deposit Cubits 0.01754578 BTC
May 05, 2016 23:02 Accepted Deposit Cubits 0.02220930 BTC
May 05, 2016 19:37 Accepted Deposit Cubits 0.02230549 BTC
May 04, 2016 20:39 Accepted Deposit Cubits 0.01007297 BTC
May 04, 2016 20:22 Accepted Deposit Cubits 0.01454985 BTC
May 04, 2016 10:08 Accepted Deposit Cubits 0.01388275 BTC
May 04, 2016 04:54 Accepted Deposit Cubits 0.01556731 BTC
May 03, 2016 22:27 Accepted Deposit Cubits 0.01051807 BTC
May 03, 2016 22:16 Accepted Deposit Cubits 0.01000000 BTC
May 03, 2016 20:28 Accepted Deposit Cubits 0.01340000 BTC
May 03, 2016 12:33 Accepted Deposit Cubits 0.01991881 BTC
May 03, 2016 11:12 Accepted Deposit Cubits 0.02010000 BTC
May 03, 2016 09:06 Accepted Deposit Cubits 0.01120000 BTC
May 03, 2016 08:19 Accepted Deposit Cubits 0.01310000 BTC
May 03, 2016 03:23 Accepted Deposit Cubits 0.01367315 BTC
May 03, 2016 02:30 Accepted Deposit Cubits 0.01120000 BTC
May 02, 2016 18:19 Accepted Deposit Cubits 0.02300000 BTC
May 02, 2016 16:08 Accepted Deposit Cubits 0.01130000 BTC
May 02, 2016 14:20 Accepted Deposit Cubits 0.01594000 BTC
May 02, 2016 12:49 Accepted Deposit Cubits 0.02260000 BTC
May 01, 2016 17:06 Accepted Deposit Cubits 0.01980000 BTC
May 01, 2016 13:37 Accepted Deposit Cubits 0.00660000 BTC
May 01, 2016 08:32 Accepted Deposit Cubits 0.01684571 BTC
April 30, 2016 18:49 Accepted Deposit Cubits 0.02000000 BTC
April 30, 2016 16:31 Accepted Deposit Cubits 0.01859276 BTC
April 29, 2016 15:57 Accepted Deposit Cubits 0.00988810 BTC
April 26, 2016 07:31 Accepted Deposit Cubits 0.00780930 BTC
April 24, 2016 23:02 Accepted Deposit Cubits 0.02300000 BTC