Atlantis Gold | Treasure Island Jackpots | Mermaids Palace | Monarchs Casino

send first time: Tuesday, December 31, 2013 13:40:24 My Personal ID; Bill

send first time: Wednesday, January 1, 2014 12:04:08 Authorisations form

for another withdrawal!!! i have played this on casino

sending second time: Monday, April 28, 2014 6:52:11 send My Personal ID; Residential Phone Bill
, Authorisations form 

Now there are 10 days where I'm waiting for    !  >:(

The payout hatt be done! I have gambled it!
I will there make no deposit have no desire to run my money afterwards!  >:(

Thanks for all 

So in other words you gave up and gave your money back to the casino?

yes!!!!!!!!!!!  I play never on my life at this casino group

Dear Markus,

In order to process  withdrawal request, customer must provide complete documents as required by our processors.  As of this date  May 5, 2014 we still have not received the utility bill and authorization form.  Documents received by the system will auto reply with ticket number for reference.  Do you have by any chance a ticket number so that we can double check with our  Technical Team? Nonetheless,  you can also send the documents to a different address  [email protected]
Please notify us thru chat once you have sent your documents on the above email address and kindly  advise on the ticket number.
Thank you so much for your outmost understanding and cooperation.

Customer Support
Atlantis Gold  Casino

Im sure people will still play 8'|. No matter what is posted i guess players want to see for themselves. Sad really.

If  you read my post, its like the rest, long waits and wonder if your docs made it to the next level.
 
Its the same disappointment of long delays before getting a final confirmation that your docs and withdrawal have been approved. 

But once you finally get that email, you are excited and feel Great!  And relieved - optimistic that the casino will provide the service you are expecting.  You think the casino is proceeding with the process  to cashout and you start to ignore what the other negative posts are saying. 
But then, 2 more weeks pass.....

So after my post here and with LCB's help, ironically, I received the final confirmation and approval of my withdrawal within the next day.  That was enough to erase my negative thoughts of this casino group.  I refrain from posting yet another negative email about the same issues to show my support for the casino by them continuing with the process.

The rep said 5-7 days from that point of approval for the processors to send the money and to hit my bank.  I hate to contribute to the long consistent complaints, however, I must say I have been waiting a month and a half already from time of cahsout request.  I am still waiting, and twittling my thumbs tofor that crumb of information,  that my cashout has made it to the next level - closer to the finish line where I actually have the in my hands. 

Its disappointing only because an exciting winning experience and the initial glow you feel  unfortunately fades into frustration and anxiety as you wait weeks  wondering if my win will make it to the final finish line into my wallet.  The service has been hit or miss.  Ill get prompt and promising info and then nothing. 

I can only explain the feeling of what its like to win at this casino so far, is like winning a new car and its parked in the garage, but you dont get the keys for 3 months! 

I need help I won at atlantis gold on 4/5, I won at mermaid on 4/13, and I won at treasure on 5/9 I have played at atlantis since 2012.  First my document that I sent 12/22/2012 they said they didn't have. I have an email stating my account will be terminated until documents received. I spoke to someone on phone they told me they got all my documents back then and im all set.  Well no one could find them so starting in April to about first week In May I sent my documents 50 times that I can prove there all sitting in my sent box at yahoo mail but they said they never got them.  Finally I got a persons name to send them to and they did get them about 2 weeks ago. 

On there main page withdrawal options are check by mail 15.75$ or check by courier $35.00. which is a lot by mail when I can put stamp and mail them a check for less than a dollar. Not to mention I have got 20+ checks and never charged a fee for any of them to be mailed but whatever.

I got a call from Jackie saying the processor wont send me a check.  Why when every other casino processor I got a check from. She was going to talk to her manager and get back to me.  she called me 2 days later and said her manager still has not replied. hmmm that's a bit strange. 

Before I deposit at any casino I make sure I can get a check because my bank does not except wire transfers.

Mel if your still the rep can you help me get my money.  I can get checks, western union or money grams.
unless they want to wire money to my mothers account mom said no problem she will help me. she will send what ever document they need if that's an option. 

my user id for Atlantis, Mermaid, and Treasure Island is baby22555.

Thanks Lisa

The Casino Group is very very strange??
Do not play there! I have very bad experiences made ​​with bet on soft casinos  >:( ! Better you play on Microgaming casinos or  Netent because you'll get your money at least relatively quickly! And they also edit your documents as soon as possible 

We have forwarded this to our Accounts team and have found email correspondence below

LTK1221208168187X              Thursday, May 22, 2014 6:19 AM



From: Amanda Anderson  
To: <personal info removed>  
Subject: RE : Check Courier as Payment Method  

Dear Lisa,

We have generated a support ticket to help us track your inquiry. Your ticket code is LTK1221208168187X. Please use this code in any further communication.

In reference to your withdrawal requests, we're working on our check solution and we'll notify you as soon as we've gotten update from our check provider.  We have history of paying our customers as we honor valid cashout requests. Rest assured that as long as your cashout requests are valid, it will be paid accordingly. 

Should you require further assistance or information, please reply to this message.

Sincerely,
Amanda Anderson
Accounts Analyst

Recent update from Accounts team  LTK1221208157347X                Wednesday, May 21, 2014 3:43 AM
regarding melaniecourtney 's payment billing descriptor.  For security purposes you can refer directly to email sent by Accounts team.  Thanks

Hello,

Ok, so after a little over 2 months, I receive one of the 2 cashout requests from Treasure Island via cc.  Thank you!! I will now still remain a loyal customer and depositor.

I also made another cashout request on Atlantis Gold on 03/28 for $1450 in which I still have not heard a word from them since the withdrawal on that day.  Ihope I do not have to wait another 2 months for the winnings.  Please keep me excited on my winnings and eliminate any negative posts  on this casino group by quickly paying the Atlantis cashout.

Thank you and I hope I hear from Atlantis soon.  I will report a positive experience upon a speedy response.  Melanie

Hi Melanie!  Was able to check with Accounts Team and found recent email correspondence below.  will get  some update this week and they will contact you directly.

LTK1221208176904X              Friday, May 23, 2014 2:27 AM

From: Amanda Anderson  
To: <personal info removed>  
Subject: Withdrawal Request  

Dear Melanie,

We have generated a support ticket to help us track your inquiry. Your ticket code is LTK1221208176904X. Please use this code in any further communication.

Your withdrawal request at Atlantis Gold Casino has been approved and will be submitted for payment as well. 

Should you require further assistance or information, please reply to this message.

Sincerely,
Amanda Anderson
Accounts Analyst

Whatever works, all I know I received the money which should be some credibility that they pay..yes a long wait and I still am owed my other withfdrawal.

On the other hand, other groups who do supoosedly pay, didnt pay me when being a no coupon depositor for 6 years, and when I won - NOTHING.

Its all a matter of opinion.  Good praise may lead to positive results.

Think about it.

>:(

Not sure If I am posting this in the right place or not, but I would like to get my money from Mermaids Palace Casino as it's been going on 2 months now.  I just read all the other complaints on them and their sister casino's.  I can relate to everything everyone has complained about because it is totally BS that a person should have to go thru the long wait, the numerous lame reasons why you havent' gotten paid yet, etc etc etc.
Maybe most people just give up, but I'm not one of those people!!!  I just need some help, but I will go to any length to get this money, and I don't have a problem blacklisting them on all the sites either.  I would'nt want other people to have to go thru what I have!
So if you are a Mermaid Palace Casino Rep.  I'd like your assistance in this matter!!!  PLEASE!?
I am soooooooo frustrated!

Thanks

P.S.  I have sent my documents in as they have requested numerous times, I've even gone so far as to take a screen shot of my bank statement.....my last response from them was that they couldn't send me a check for whatever reason, and that they were going to send it to my credit card, but that hasn't happened either.  I've talked to Jessica, Betsy, Michael, Alexandra, and Alyssa.

Hi everybody!  First post, first question.  This casino group has a Latest Casino Bonuses $1000 Tournament starting in 3 days.  I cannot find the code to enter anywhere on this site.  Minimum for the tournament is 70 players.  So far only 4 have registered.  Does anyone know the entry code?  Shouldn't it be included on the LCB Exclusive Tournament list?  Thanks in advance for any words of wisdom! 

Hi Debra,

You may use tourney code:  LCB1KJNEX
Please let me know if you were able to join the tournament.

Thank you!  I was able to join and I will subscribe to the tournaments link to receive updates.  This is a pretty busy site and it takes me some time to navigate.  Thank you again.  Hope we get enough  people to register (70 min) so that it isn't cancelled.

Hi Cristine I have had a pending withdrawal of €150 at monarchs since 20th may I was told by phone it would be paid into my bank account but it says on pending that it's going to be a cheque payment? I have contacted your accounts team several times about this with no word back in nearly 2 weeks can you get them to contact me and let me know when I'll be paid everythings above board and it was my first no deposit free chip from monarchs . Username bigdk88

Cheers

Thank you Amanda,  I am getting concerned as its been 3 weeks since I received the approval of the cashout.  I appreciate your responses as you are the only one giving me info. 

Can you send me an update?  It would be a nice bday present!  Thank you!

Hi, I also just managed to wagered the non deposit bonus from Tropicana Gold casino. May i know what should i do next.. i want to make the withdrawal through SKRILL. mai i know if it is possible?

Cristine Hello, I took a ND on tropicana gold, I have met all the requirements and I sent the required documents, I know why you do not pay from June 6?
username: Nanduzzz

I just want to let people no a couple of things about this casino.  It was my favorite and at one time was on the LCB top 10 list not to long ago.  I won on April 5th  at Atlantis I cash out on that day.

1-  I have every email I don't know if they were playing games but I sent my documents 48 times until      finally I asked for a persons name to send directly to and they got them on the 49th time.
2-  I live in USA and wanted a check by courier.  There processor wont do checks for some reason.
they did allow me to wire to my mothers account  I am thankful for that. So don't deposit there if your only option is withdrawal by check.
3-  Here it is June 28th and I still have not got my winnings yet. After this
I had cashed out of Mermaid and Treasure Island also and still no payment from any of the 3.
Warning very slow paying so if you deposit there could take some time.  Not sure if just me but ask prior to depositing if you need check by courier option.

Just wanted to let other players know about my experience.

If it wasn't for a rather generous freebie I got in the mail.  I wouldn't have touched your new brand with a 10 foot pole.  Basing on how many complaints exist of slow pay.
Yet when you have to wait 30 minutes to get live chat to respond.  That's a bit silly.  I can get e-mail support to respond within 5 minutes.  How is that e-mail support is faster than live chat?
Then to even find out wagering requirements apparently takes an act of god as well.  Mainly because e-mail support, really isn't so much e-mail support.  As much as we refer you to live chat support, but no one answers until you e-mail someone.
You might want to touch base with your Tropicana Gold support team and get someone to maybe respond to live chat a bit faster than e-mail.  E-mail support response time is great, if they would actually help you.  As for live chat if it wasn't for the fact I'm up 10,000 on your $500 comp I would give up and not bother with this.

You : "Hi Players!!

This is Cristine Reyes. I hope you are having a great day of playing! 

If you have any questions about Atlantis Gold casino, Treasure Island Jackpots, Mermaids Palace and Monarchs Casino  let me know and will surely respond with you as soon as possible.


Dear Christine, why did you open this treadh and why you say, "Surely'll answer as soon as possible"? I June 6th I asked for a withdrawal of Tropicana gold, I sent all the documents, I received your phone call for account verification, I wrote a post on this treadh, but even the shadow of money. Do not you think that in addition to tease the customers, take around even latest casino?

Sorry to say this Nanduzz, unless if the reps have another way to contact the rep.  It's been over 2 weeks since they've been active.  Either they've gone on a long holiday or aren't being responsive anymore.  Hopefully you'll get some answers soon though.

Ok, now answer me please : But they are on "long holiday"  even if I deposit?

48 hours have past since my withdrawal request, so far no request for a verification deposit nor any form of verification documents.  So far there living up to there reputation of being slow on everything.
Like I said before, this is more of a test to see if the new "brand" is any better than any of there other offerings.  So far I'm going to guess no dice.  I guess I'll take my next step and see if a PM sets off any bells and whistles at the Tropicana Cashier department.  Highly doubt it, but it's worth a try.

Hi xxxxxx,

Hope all is well!
Thank you for raising this concern.  Upon checking, you made the withdrawal request on cashier 30/06/2014 02:28:16 and Finance team reviews withdrawal request within  24 -48 hrs.
Please expect  an email today regarding  this.

Should you need further assistance you can visit live chat.

While I appreciate an answer, please refrain my using my real name in the future.
Now that I've gotten my answer, how about answering Nanduzzz question about the same brand?

Cheeta Sorry, I'm Italian and I do not understand the sense of your question, but I have to say that today I have received the money of my winnings from Tropicana gold. (after a month) ....

>:(On May 26th I withdrew $301.00 from Atlantis Gold casino, I sent in all the paperwork that they wanted. They confirmed that they received everything a couple of days later. My withdrawl stayed pending until the 23rd of June. Then I received an email saying that it had been approved. Although as of today July 16th I have still not received my withdrawl! What can I do? The only answer I have been getting from them is that they will check on it! I'm tired of waiting!!

I have been waiting for almost two months for a $301.00 withdrawl from Atlantis Gold! And everytime I post on this site my posts are removed!! Atlantis Gold  answer's my emails and they say everytime that they will have to check with their processor! The same old thing over and over! Well I would like to have my winnings!!

They have stopped answering my emails now! They said last night they would give me a call. They never called me. This casino needs to be reported. My withdrawl was 2 months ago! Is there anyone on here that knows what can be done about Atlantic Gold not paying out withdrawls? Please help!

Yeah good luck to you too baby22555! Looks like we are going to need all the luck we can get! They did not have a problem taking our money!!!

I requested a payout from Treasure Island Jackpots on July 9, 2014.  I submitted all required documents to them and authorization form by July 15, 2014.  I have yet to receive my money and the last time they responded to an email from me was over two weeks ago and at that time i was advised "your documents has been forwarded to our processor for verification." I am quite unsure why they are taking so long.  I won the money from a straight deposit that I made, not from a freechip or anything like that.  What can i do to get my money? What can i do to get them to respond to my emails?

Content Removed


LCB Admin note : Please re-post your complaint and state the nature of your issue and all the facts concerning your case. Please use the proper language and punctuation in order to make it easy to understand to both the readers and Casino Rep about the nature of your case and in order for them to be helpful

I purchased 20 dollars of play from Atlantis Gold. Did the playthru so I went to cashout. They said there's a 100 minimum which I thought was a lot of bull since I did the playthru anyway. I was able to get up to 130$ and then I proceeded to cash out.  Then I knew that there was paperwork . they asked me for documents to verify that I lived here they wanted bills from my address I don't get bills because I live in public housing but sent copy of  my social security statement which  has my address dated august first.  a letter from my voting job dated august 1 scanned all credit cards front and back several times that I had already given them they asked for a drivers license I do not drive but have identification  from the Massachusetts Registry of Motor Vehicles. They have stopped communicating with me.I am in the process of stopping payment because I did not get the good and services that I paid for.

The Casino Rep was notified about your issue, hopefully they will reply soon.

Hi  Robert, I've forwarded this to the Operations and rest assured that they'll get back to you immediately.

Your query is being attended. At the meantime, we kindly ask for your patience.