Atlantis Gold | Treasure Island Jackpots | Mermaids Palace | Monarchs Casino

i posted this some time ago and no one ever responded to me.    (see below)  I am still waiting to receive my money. now it has been two full months since i requested my withdrawal.  what more can i do to actual get my money? 

I requested a payout from Treasure Island Jackpots on July 9, 2014.  I submitted all required documents to them and authorization form by July 15, 2014.  I have yet to receive my money and the last time they responded to an email from me was over two weeks ago and at that time i was advised "your documents has been forwarded to our processor for verification." I am quite unsure why they are taking so long.  I won the money from a straight deposit that I made, not from a freechip or anything like that.  What can i do to get my money? What can i do to get them to respond to my emails?

I've read on other forums. This group of casinos are having trouble paying its players. There seems to be a lot of slow pay and no pay. People may want to consider avoiding this group altogether as well.

HELLO!?! WHY IS NO ONE RESPONDING TO ME! i originally posted on this site on 8/17/14 regarding my 7/9/14 withdrawal and no one has responded.  WHERE IS MY MONEY?


"i posted this some time ago and no one ever responded to me.    (see below)  I am still waiting to receive my money. now it has been two full months since i requested my withdrawal.  what more can i do to actual get my money? 

I requested a payout from Treasure Island Jackpots on July 9, 2014.  I submitted all required documents to them and authorization form by July 15, 2014.  I have yet to receive my money and the last time they responded to an email from me was over two weeks ago and at that time i was advised "your documents has been forwarded to our processor for verification." I am quite unsure why they are taking so long.  I won the money from a straight deposit that I made, not from a freechip or anything like that.  What can i do to get my money? What can i do to get them to respond to my emails?"

Hi,

Apologies for the inconvenience this may have caused you. Please provide me with your account details (name or player id) so that I can forward this to the Operations for follow up. Thanks!

My login is karma44771 at hotmail.com
My withdrawal request is 362724
Operations already has my info and is supposed to "follow up" but i'm not sure how many weeks i should expect this process to take.  I have followed up via email on 7/11, 7/14, 7/18, 7/29, 8/12, 8/21 and 9/8 and they either don't respond at all or they say that my documents are being reviewed by the processor.  So far the processor has had my documents for 7 weeks. Hopefully they will respond by November. 

Thanks for raising your concern. I will endorse this concern to the appropriate department. You will receive an email back from them within 24-48 hours. Let me know if you haven't heard back from them and I will follow up

Im still waiting for my withdrawal from april has anyone played here and got paid on withdrawals. there quick to take my deposits over the past 2 years but wont pay me my winnings from any of the casinos I won at that are sister sites to atlantis gold. 

Thanks for raising your concern. I will endorse this concern to the appropriate department. Also, kindly provide your account details (ie username and email). You will receive an email back from them within 24-48 hours. Let me know if you haven't heard back from them and I will follow up

While I realize it's been a while since the rep has been active.  Any chances that LCB has contacts with the casino still?  I'm getting tired of 3 times a week getting a call from there lovely Wendy telling me about a Welcome back bonus.  I was hoping after a month of these calls they would stop.
Nope now 3 months later, still 3 times a week she calls.  I really would like these calls to stop and apparently e-mails to support are going unanswered and ignored as well.

they are subscribed to this topic and should get an auto notification.

However Ill forward them your complaint just in case

That's fine I have also sent a PM, but live chat I went into today and they were just as useless.  So I'm not sure what to do at this point other than call my wireless provider and put a block on there number.  Yet that seems extreme for something I feel can be simply done on there end.  If there willing to cooperate.

I'm going to guess by Thursday they have no interest in helping me with my complaint?  I couldn't imagine it really take 4 business day to resolve such a silly matter really.

Agreed.... no idea why the slowness but I still havent got a reply. I ve sent them a chaser.

Well I suppose based on the response I've gotten this casino has for sure gone downhill.

No response here, via e-mail, or live chat is absolutely useless.

You know there desperate for deposits when there calling old deposits like 3 times a week looking for a new deposit.  Yet the funny part is, they keep telling me I should have gotten an e-mail in my e-mail box about the promos they keep calling about.  Yet I don't even see them in my e-mail or spam box.

So I guess if anyone else is getting these calls and get them to stop.  Any ideas would be appreciated.

We got an email from them and they told us your number was placed on DNC list ( do not call ) for all their sites.

Please let us know if you get more calls... ( hope not though )

We did ask them to post and get more proactive at the forum, but they keep ignoring our requests.

And also they are very slow to reply our emails.

Thanks, funny how they'll respond to you and get things accomplished.  Yet I try and they would rather just ignore me.  Not very professional on there end, but thank you for hopefully getting this resolved.  I got my last call on Thursday.  So far knock on d there hasn't been my beginning of the week call yet, but I'll wait til weeks end to say all is clear.

Hey,

Sorry for the delay.

You were included in DNC list on all sites.

Once again I apologize for the inconvenience.

Thanks!

Jenica

Hello! Is Tropicana a part of this group also?

TROPICANA GOLD CASINO NOT PAYING.

Hello, Zuga has informed me you are the Rep for Tropicana Gold Casino also.

Several months ago I signed up for Tropicana Gold Casino (they won't give me my sign-up date) and I received a $130 no deposit bonus. After playing only with their bonus I met my $4550 play through requirement on March 21st, 2015 and submitted my bank and personal documents verifying my Identity on April 27th, 2015 (see file May 4.jpg).  My current balance on Tropicana Gold Casino is $396.65 and Tropicana allows a maximum withdrawl of $150.00 on no deposit bonus'.  When attempting to make that withdraw I kept getting an error message (see file May 3.jpg).  In that email they indicate in their withdrawl window I must 1st subtract any processing fee's.  Their withdrawl application clearly does that automatically.

I had $150.00 available for withdraw since I complete verifying my identity until approximately 2 to 3 weeks ago the that available balance has somehow been reduced to $61.65.  I have not made any withdrawls from my account and no one at Tropicana can tell me why my available balance has been reduced to the point where I cannot make a withdraw because Tropicana's minimum is $100.00.

I believe that Tropicana is in clear violation of the contract that I agreed to when I signed up on their site and during the last 2 months they have done everything not to have to pay me my bonus money.

I have exhausted all my resources in an attempt to get the money that Tropicana owes me and not sure what to do at this point.  I'm hoping that Latest Casino Bonus staff may be able to assist me further in this matter.

Thank you,

William

I've gotten paid by several casinos and not one of them is a smooth process. They try to annoy you so that you give up and they get to keep your money. U have to keep asking.