7Bit Casino, KatsuBet Casino Support and Complaints Thread

Hi Scott, 

The evidence provided here by The Casino Rep shows that you breached their terms and conditions.
Therefore, we consider your case Closed. 

In case you are not satisfied with the resolution, we can only suggest filing a further complaint to their licencor here.

Hey tanya i know i breach their term but that term was done and over even before i hit the jock pot you understand words no more bonus right that exacly said on their page after i breach that term....then i start playing anothergame and hit...so why even say no more bonus ....i though were on same side but i guess not....i hope those things wont happen to you....all this casino shit is scam nothing but scam it so hard to win and when you win they get robbery what the fuck....bulshit

Do you guys want me to break irt down one by one...j break it down for u if you want so u can understand my side....cause i know dam well i win that jockpot legit ....i know in my deposit i violate their term so they supose to give me back what i deposit right when the play thru is done that what they should do right away but jow come they only did that when i hit the jockpot.....fo you get what i mean or you guys got some creked mind too...when it said clearly in their screen no more bonus what that means to you...???? I hit that jock pot when the play thru is done not when their is a bonus do you get it ....so if you look clearly not because is first deposit bonus and i violate i still win that jock pot cause they still give back my deposit money after play thru....but they waited untill something came up ....let me ask you something if i lost all that money and i violate do they give back the money No right so get your f***head strait....or els your shit will look like same scam like them....

Hi Scott, 

Please refer to my previous post. Unfortunately, there is nothing else that we can do to further assist you.

I have deposited and withdrawn from this casino numerous times in the past, most recent withdrawal/cashout was last Friday. Today, I won about .3 BTC ($2,700) and submitted a cashout request. When it was not processed after about six hours, I opened a live chat request to ask about it. My session was terminated and my login was disabled. Can someone tell me what is going on?

Did you use vpn to play there? If so they allow players from restricted countries to play with vpn and btc for a certain time till you hit huge then they just disable your account and bring multiple account on same IP reason and they gg you.

No, I did not use a VPN. I actually won $700 there last week, and before they paid out they required me to verify my account with proof of address (utility) and identity card (passport). Which I provided. And they paid out the $700. I have a complete record of the entire conversation with them.

Also, their terms do not say anything about players from my country not being allowed. I saved a copy of those as well (I read them before I even deposited).

This is so unbelievably shady.

Documents below are related to my first cashout request and the verification process that I completed in order to get it.

Oh wow, it's weird because usually on direx casinos no matter what shady things they can do if you are legitimate player and verified without breaking any terms you should always get paid. They pay and at worst close your account or bonus ban you but you get paid, always. That's why after all the issues i still play them because if you see "direx" you get paid. If the casino itself don't pay you push to direx themselves and they will make the casino pay. Hope you get what you deserve and if i'll follow this post to see if they will see me again as i don't play 7bit anymore, too many issues hehe... but some others of the same group in here i do play or was about to so If they don't pay you, they won't see me again either. gl

Could you please private message me your casino username? We're going to notify the casino rep. 

Here is the most recent chat transcript with these people. I really cannot believe the shadiness. Even if I was in a disallowed location, why verify my account and pay out out a minor cashout?

Everyone should avoid this operator like the plague.

fredos386, thank you for your advice. Really appreciate it. Do you know how I can get in touch with Direx? Should I just Google a contact number or address?

US.. that's what i thought. Yep they let americans play but then when they win big they close account. They are so many to do that especially on direx casinos. Luckily i'm from an allowed country. Sorry i had no noticed your flag before. Yeah it's their habit to allow americans to play and when they win big they review the player history and if they believe after paying they will still recoup it later on they will finally pay after a long delay (happened to people i knew for years online from usa, especially with another casino of the group that is now closed). They let you play then rip you and bring in the fact your are usa and they probably hide in a close somewhere deep outside your reach that usa can't. That's why i don't play 7Bit anymore, they are just shady like that... also change terms, add max cash outs on promotions after one won huge on it on and on. They even promoted slots for a day saying it had a much higher RTP than 100% while they pretend they can't change RTP of slots, it was a big scandal back then. They just do whatever they wish really.

So the first 700$ they thought it would still be profitable to pay and let you play and lose it back plus more but you then hit for 2.7k so they knew it was time to close the doors. Just like that.

Helen 01:21:56 pm:

Our manager has returned the sum of all your deposit made after the previous cashout, we ask you to request it after that your account will be closed

When I finally decided to take them up on this offer and move on, they reclosed my account and are now refusing to even refund the money.

Man, I really thought I did my due diligence on this place.

I have been playing at 7BitCasino for about three weeks now. About a week ago, I won $700 and submitted a cash out request, which they rejected, stating that I needed to submit verification documents, including an identification card and proof of address. I sent them my U.S. passport and a utlity bill. They accepted the verification documents and instructed me to resubmit the cashout request. I did as requested and the casino paid my winnings within about an hour via Bitcoin.

Fast forward about a week and a further $400 in deposits. Today, I won $2,000+ on one of the slots. So I submitted a cash out request. After about six hours, I opened a live chat to ask about the delay, since they claim to be instant. Without a word, they terminated my session and disabled my account.

Now they are claiming that they do not accept U.S. players, even though they verified my account before I cashed out the first time. In fact, their live chat agent confirmed at the time that everything was fine. She literally said "everything was fine" when I asked if my documents were okay. And then they paid the cashout, and continued to accept further deposits.

It was only when I won 0.3 BTC and attempted to cashout that they started claiming invalid jurisdiction.

I registered a complaint with them and they offered to refund the money deposited since the first cashout. They even reopened my account so that I could submit a new cashout request. When I decided to accept that offer, they closed the account again before I could do so and now they are claiming that I have "profited" 0.05 BTC overall since registering, so they won't be refunding anything at all.

I have a full record of all correspondences with these thugs but it seems to be of no use. I literally cannot believe this unethical, shady behavior. It is theft, plain and simple.

I don't think there is much  I can do but I wanted to be sure to warn EVERYONE out there, regardless of where you are, do not play at this casino. They will rip you off eventually.

Well not to hit you after such a loss, but reality is that your country banned online gamblnig and not the casinos. You as citizen of USA must abide to the law and not gamble on restricted sites. By playing online outside of law you are going against it and are therefor responsible for anything that happens. The casinos know this and bank on it, there is nothing you can do, you played illegally willingly thinking with bitcoin you'd go around it easy. That's life lesson hehe. I know you most likely didn't do it with bad intentions, just wanted to play too... but law is law. If i want to go hard on illegal drugs and roll naked on the street, i might have no bad intentions but it's illegal and i will get arrested for it hehe. Still you should get your deposits back, they knew you were american at the time of these deposits and still accepted them and let you play so on that part they have to refund them they have no choice, you could sue them for it as before ID they could get away with it but after ID check they were forced by law,license and everything to close your account and refuse anymore money from you. Without refund they could be shut down.

Hi Brand New Alias,

Thanks for sending the account details. The casino rep has been informed. It's weekend so we'll probably hear back from him on Monday. Keep an eye on this topic. 

Hi Brand New Alias,

The casino rep is looking into it. We'll let you know as soon as we get the info. 

I attempted to find a rep for Mars.casino under the casino representative direct support section.  It says no reps found.  So... I apologize ahead of time., If there is a rep available on LCB, I just needed assistance with a bonus I claimed this Friday.  It was a 2 part bonus.  I claimed it when I deposited Friday, I got the initial free 100 spins on the BOOK OF THE PHARAOHS slot.  I won, I think $3.50 or equal in btc.. I recieved an email the following day my second set of 100 spins were available and ready to activate bonus.  Of course I went to the Mars.casino and claimed my bonus... when the second set of 100 spins were complete.. I had won $16.10 in btc.  I then tried to change the game... when I get any other slot open, it shows my balance as 2 cents... Then, I tried to go BACK to the Book of the pharaohs game, this time when I spun the game, it spins endlessly... never stopping... ??? then, an error message will pop up saying my session has timed out. says, log out and back in... ok? I do that, in fact I did that little round trip about 20 times,  then.... I contact customer support... the agent advises me..." hum that's weird"  I then was advised to delete my cache data... I know that was not the problem... because it was doing the same thing on all 4 devices I tried the spins on...Then... I gave up... until Sunday I log back in and it was doing the same thing... talked on live chat to a different support rep.  he couldn't figure out the issue... he advised me to email Mars.casino support... I DID THAT TOO... LONG story short. The issue is with the casino... I am on a NEW laptop I Don't have any cache data. However I DID DELETE what was on it... I did the same on all my devices... The thing that is pressing to me is the bonus will expire on 7/7/20 So? I will lose my winnings even though it is only 16.10 I still would like the opportunity to at least see, if I could win more... This casino has not answered my emails and I feel like they are just hoping my bonus will expire and then this situation will solve its self... LCB could you PLEASE step in and see if you can rescue my bonus? the lease they could do is to credit my account with 16.10... as all of the other slot games are spinning fine... it just shows my balance as 2cents.. on all other slots except the one I won the 16.10 on.. The balance never updated.?? thanks, Player ID msan*******@gmail.com

Sorry to hear that, Melissa Santos. We're going to notify the casino rep about your post. Please keep an eye on this topic. 

here we go for another round 

deposit today after they send me email with bonus code for spins contacted chat while doing deposit ;

We are here to help!
hi
enable to activate this code FRIDAY99
 John

Give me a minute. I will check it for you.
thanks
 
You have to make a minimum deposit to receive this bonus.
i did
 
check my deposit it should be in since you send me email
 
  John

Additionally, Our security  department has discovered that you have duplicate accounts. According to the rules of our casino each bonus can be received by one player only once.
it's impossible that i have more account here only on sister casino group maybe
 
am playing here for years without any issues why you bring that kind of accusation to me

  John

Unfortunately, you have duplicates accounts, so you unable to receive any bonus.
i think you have a duplicated chat and you talking to someone else not me
 Sorry, but you are unable to receive bonuses.

 
John
According to the rules of our casino, each bonus can be received by one player only once. Authentication is made via your Browser. Please, check the screenshot: https://prnt.sc/u7pzh8.
show proof
 
stop 
 
i told you it's impossible that i have created account here twice even by mistake

according to rules if you don't want to me to be here just refund me and let me go
   John
Here is the part of your duplicates:
01ro***[email protected]
07n****[email protected]
0pr***[email protected]
110****[email protected]
111.s****@gmail.com
1d0****[email protected]
1ra***[email protected]
2010su****[email protected]
211***[email protected]
227a****[email protected]
lol all this is me
 
i  never used gmail in my life
 lol loll lol you call this proof

how the carbage is related to my account ?
 no answer just spamming rules so i close it chat 

meanwhile bonus was added i don't know what to do there i don't even start play 

playing there for years now i become hacker with multi account just like that chazam 

can someone help with this case thanks 

 username abuzmaster 7bitcaca

Hello abuzmaster,

Could you please send me your casino username in PM inbox and we're going to contact the Casino Representative.

Hello abuzmaster,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. We'll keep you updated.

I got an email for a free spins bonus which required a deposit of $30 or 003 BTC.

So I make the .003 BTC deposit and started playing and went up to 110 MBTC..just out of curiosity I asked live chat what is max cashout for this bonus and they tell me its .01 btc...WTF..what am I a little kid??

Why the hell would I make a .003 deposit to get some shady free spins bonus  that requires 40x wager playthru...then after i do all that I'm only allowed to cashout $100 or .01 btc.

it Felt like a scam and made me feel dirty so after CSR told me that I went into my account and cancelled the bonus and gave up the 110 mbtc i had and deposited .006 btc and played the same game and lost that too.

These kind of bonuses are total bullshit and a waste of my time and money..please do not send me these kind of scam bonuses ever again

my user name is tooknyc

Regards,

Hi Rich Kim,

Was it stated in Bonus T&C about wagering and max cashout from this bonus? 

"Hello Richard

 Rejoice at your good fortune as today is your big day for landing some flashy winnings. And it’s all thanks to the slot that carries a massive potential for hitting big prizes, the unique and fun Elvis Frog In Vegas game.

 So grab 50 Free Spins with €1.75 bet! and see how they will add depth to your lucrative gameplay!

Whether or not you are a fan of rock and roll, the comic Elvis Frog In Vegas slot by BGaming is bound to blow you away. The visual-and-audio side of things is superb and so is the maximum payout on offer - x2,500 your total wager. The game is all about the free spins game that unlocks giant symbols (3x3) for the wins that are out of this world. And the winning opportunities do not stop there! While the coin respin feature uncovers 3 jackpots (up to x1000 your bet), the gamble game doubles your winning chances within a blink of an eye.

Deposit 0.003 BTC and get the bonus. The promo code to use is ELVIS.

 Play at 7Bit and see the luck follow you alongside massive wins!
SPIN LIKE THE KING
 
Your personal prediction

Consume less. Share more. Enjoy life.
 
Promo is valid for deposit made during Friday-Sunday (04-06 September 2020, UTC TZ).
Minimum deposit for the offer is 0.003 BTC, 30 EUR, 30 USD, 30 CAD, 300 NOK, 2,700 RUB, 30 NZD, 130 PLN, 790 CZK, 0.08 ETH, 0.14 BCH, 0.6 LTC, 11,500 DOG, and 30 USDT.
The designated games for Free Spins offer is Elvis Frog in Vegas by BGaming.
Only one offer avaliable for one client.
Enjoy playing in quiet? No problem, just unsubscribe."

thats all it said in email ..does not say anything about max cashout

I see. Thanks for sharing the promo. They should have stated what the max cashout is but please aks the support next time because if there is no all info about the bonus stated it's also your responsibility to ask them before making a deposit.

However, we'll bring your post to the casino rep's attention. 

i got answer from them today you can close this case  everything is fine

thank you kate for caring appreciated
I accept your apologies

Hope this is just a misunderstanding I have never been treated or accused like this before I was pretty sure the agent was talking to someone else and the chat was getting confused.. the fault is human ...what to say
thank you for your answer and your gesture 7bit also thank you MelissaN 

Glad to hear hear it's been sorted. 

Dear Richard,

We sincerely regret to hear that you had such a negative impression of our free spin promo. However, we would like to pay your attention to the fact that according to the term our bonus terms and conditions, the maximum winnings that will be paid out resulting from any free spins will be 0.012 BTC/ 100 EUR/ 100 USD - https://prnt.sc/ucg9if

We should point out that while playing with Elvis Frog in Vegas VIP bonus, the payout from the free spins was stunning - 0.10360000 BTC. Our team wishes only big winnings to our players and would be happy if you could try your luck with a special gift that our team prepared for you. We are offering 50 free spins from the Bgaming provider without any wager requirements. Kindly ask you to note that the maximum cashout will equal the free spin winnings multiplied by 10, maximum bet is 0.0006 BTC.

Wholeheartedly believe that you could give us a second chance and accept our small gift.
We hope for your understanding on this matter and looking forward to hearing from you!

Kindest regards,
7Bit Casino team

maybe I was a bit harsh on 7bit..I hit a big win and was kinda upset..I probably should of asked about t&c but I didnt expect the max cashout to be much lower then what I was thinking..anyways they did the best they could to try and look out by giving me some free spins with good T&C so that I appreciate

Hi Rich Kim,

Glad it has been sorted out. You need to read T&C carefully next time before you make a deposit. 

Good luck! 

Hi,

On your home page it's mentioned that your games are provably fair and it goes into more detail here: https://7bitcasino.com/en/fair-games

"ANY GAME YOU WISH TO PLAY AT 7BITCASINO IS PROVABLY FAIR AND CAN BE EASILY VERIFIED!"

But you offer games from tons of different providers and none of the ones I'm familiar with offer any provably fair games.

Is this a mistake?

Hi finallyfinally,

Thanks for your feedback. The casino rep has been notified. 

Dear finallyfinally,

Thank you for your attention to this matter.

We would like to point out that our casino is licensed and only works with licensed game providers. All providers use different methods and algorithms to provide fair play. THE PROVABLY FAIR technology is used by some providers and means that you can personally verify the fairness of the games that you’re playing online. However, other providers that do not use this technology can provide a proof of bet fairness upon request. In any disputable situation, players can contact the casino to clarify questions about the game process, and we will be glad to check it and provide players with a full information.

We will consider the information published on the site in more details, and if it is necessary we will update it.

Best regards,
7Bit Casino team

Just to be clear, what you're saying is that the following is not true, there are many (most) games that you offer that do not use this method.

Do you have a list of the games that do use this method?  I couldn't find any but haven't looked at every single one.

So after a few bad experiences with a few different casinos I started looking for a new one and since I use bitcoin to deposit and Witbdrawal I started looking for a Bitcoin casino. Well after a quick Google search I landed on 7bit because 2 sites listed them as either the best or the second best Bitcoin casino...and both listed them as accepting US players. So I sign up but don't deposit. I give all my info and state that I'm from the state of Georgia etc etc.  I have no problems signing up and I receive several emails for bonuses. After a few weeks I decide to deposit.  I sign in a d click on one of the email offers and enter the code and press deposit. It gives me a. Itxoin address like every other casino does and says "send to the above address".  So I do. 

Then I wait. And wait. And wait. After about half an hour I contact support. They say wait a few mi jtws cause it has to be confirmed on the blockchain. So I wait until I receive the notification tbat the transaction was confirmed on the blockchain then I sign in again. And guess what? No money. I contact support again. They say they have located the deposit and it is processing. I say ok. A other hour or two goes by and still nothing. I contact support again and I give them all the screenshots of the transaction and they say they can't find the deposit. They say they don't have it. That it's been lost in the blockchain lol. I know better than this obviously and tell them that it doesn't work that way. The address is their address and it was copied and pasted from their site! Then they suddenly say "we don't allow players from the USA. YOUR ACCOUNT HAS BEEN CLOSED." and suddenly I can't even sign in.  So I panic. I beg and beg and beg them to just return my money to my Bitcoin wallet. If I can't play there then they shouldn't have allowed me to sign up and send me offers and then take my deposit knowing I live in the states! Then once my money is theirs kick me out and refuse to return the deposit.  Oh and it only gets better. I genuinely hope you can read the chats. So after refusing to give up I'm transfered to seeveral agents and they tell me all types of things. After initially finding my deposit and sayong it's processing they now tell me that my currency is set to USD and I since I sent the bitcoins in usd that they were lost in the blockchain and cannot be recovered!  I said I sent them bitcoins...not USD! I COULDNT CHANGE MY CURRENCY OPTION IF I HAD WANTED TO....BUT THATS JUST A RIDICULOUS EXCUSE ANYWAY. so then I am told that they never even received any deposit. And I again uploaded the proof....they say it wasnt received by them.  So somehow I sent the bitcoins to the address 7bit told me to send them to on my personal deposit page but somehow they are saying they never received the deposit. I have proof I sent it to 7bit casino. It's on the blockchain. And I don't care if they don't want US players anymore--just don't steal my money. Return it. I worked hard for that money. 

My email address is [email protected]

I can send you any and all proof of the transactions.  If this isn't resolved then it should be a clear case of fraud and theft and 7bit should be blacklisted.  

Thanks for your help in advance.  I've had a string of bad luck with a few casinos as of late and this seems to be the icing on the cake.  Thanks avain and God bless 

Hi dknocks25,

Sorry to hear about your experience. 7Bit Casino is restricted for US players so they should return your deposit, their system should block you immediately. 

We'll see with the casino rep what's going on. We'll notify them. 

Thanks Melissa. I was literally shocked over this happening from a casino that has a good-if not GREAT-reputation...and especially when there is a ton of bad info online saying they accept us players!(even this specific thread on the very first page it says they accept US players)

But thank you thank you thank you! You rock 

No problem, dknocks25. We are here to help. We still haven't heard back from the casino rep but hope we'll get the update soon.

The casino used to accept US players but they don't accept them now. 

Dear finallyfinally,

Thank you for this question!

As it was mentioned before, the provably fair is an algorithm based on technologies that allow players to check the bet fairness. In accordance with your request of providing the games which uses it, we want to inform that a provider BGaming gives this opportunity. You can check it, for example, in the following ones: “Domnitors”, “Cherry Fiesta”, “Hello Easter”, “Lucky Lady Clover”, “Princess of Sky”, “Princess Royal”, “West Town”, “Aztec Magic Deluxe”, “Crazy Starter”, “Fantasy Park”, “Platinum Lightning Deluxe”.

Moreover, all information about the provably fair algorithm is being checked now and it will be changed if it is needed.

We wish you all the best and let the luck and fortune always be on your side!

Kind regards,
7Bit Casino team

So they stopped accepting players from the USA---yet they still accept affiliate links for new signups in the usa then rapid fire email offers to the new player and accept those links too as well as the coupon codes and will accept deposits from the  new player.....only to delete the new players account as soon as the deposit clears-locking the new player out and refusing to refund the deposit because the new player is powerless to do anything about ir.  

Sound about right? 

What a business plan eh???  What a classy establishment! 

Sad thing is, how many people have they done this to that didn't know about jswqzs.com and just gave up and let them keep their hard earned money??? I will bet the number is shocking.  This casino needs to be blacklisted NOW before anyone else loses their money

Hi verobits,

Could you please provide me with your casino username so we can notify the casino rep?

Still no response....still no refund.  This isn't one of those complicated problems.  

I am so shocked that a casino with such a high rating and such a good reputation would even attempt to cheat someone out of such a small amount of money.  

Are the ratings fake for 7bit? This whole thing makes me wonder if it's just a very detailed scam, because there isn't any excuse for my money not being returned to me. 

Hi dknocks25,

We asked the casino to post their feedback here on the forum. Hope they'll post the explanation here. 

I hope they post the explanation (s) they have given me lol.  The "we never received any deposit" explanation is a good one especially when it follows the "we received your deposit and it's now processing" explanation! Or my favorite, "your currency was set to USD, so when you deposited bitcoins, all your money was lost in the blockchain" lol...it's my favorite because in the terms and conditions 7bit states that they will immediately fix currency/bitcoin deposit issues!  

We will see....I'm guessing either number 1 or number 3 or a mix;)

7Bitcasino knows im from usa and accepts all my deposits then closes my account and wont refund me

Please private message me your casino username. We're going to notify the casino rep and see what happens. 

lol welcome to the party jayjay007!  Good luck 

i sent you a private message 2 hours ago so let me know whats going on.